Colten Care Ltd in West Sussex | 1 Care Home

Review of
Wellington Grange
from P W (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

Every single member of staff who cared for Mum was gentle, kind, respectful, experienced and did everything they could, including spending a lot of time listening and talking with her, in the 18 months she was at Wellington Grange. Mum had a lot of visitors and everyone was blown away by the quality

of the staff, building, catering, welcome and personal attention. As Mum's health declined the Management Team made time for meetings, and were incredibly attentive to all her, and our, needs. Wellington Grange is a gem.

Reply from Hayley Geddes, Home Manager at Wellington Grange

Thank you for taking the time to share your experience of Wellington Grange. It's wonderful to hear how much our team's care and attentiveness meant to your mum and your family over the 18 months she was with us. We're so pleased that you all felt supported and welcomed, and I'll make sure to pass on your lovely comments to the team. Thank you again for your kind words.

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Review of
Wellington Grange
from Liz S (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

Putting my mother in the care of the Wellington Grange was the best decision we could have made to make the latter months of her life such a wonderful experience not only for her but for us as a family. The rooms are luxurious and the facilities exceptional, but the best thing and probably the most

important was the care she received by the highly skilled nurses and carers who looked after her. They were all wonderful and worked together as one happy team. The other reassuring aspect was a weekly visit by the doctor. My mother died very peacefully at the Wellington Grange and knowing she had the best care possible made her death a happy experience for everybody.

Reply from Hayley Geddes, Home Manager at Wellington Grange

Thank you for sharing your review about your mother's time at Wellington Grange. Were so pleased to hear that we were able to bring comfort and joy to both your mother and your family during her time with us. It means a great deal to know that our team was able to provide the support and care she needed. I'll be sure to pass on your kind comments to them. Thank you again for your review, and should there be anything further we can do to support you, please don't hesitate to get in touch.

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Review of
Wellington Grange
from Sue C (Daughter of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience

My mother has spent 3 months having respite care and the service and care have been impeccable. The level of respect and care shown to her by all members of staff has been amazing and my sisters and I have been able to relax and sleep at night, knowing that she is being so well looked after. I would

have absolutely no hesitation in recommending Wellington Grange to anyone looking for an excellent place to live or visit for respite care.

Reply from Hayley Geddes, Home Manager at Wellington Grange

Thank you for sharing your experience of your mother's time at Wellington Grange. It's lovely to hear that our care and support provided peace of mind for you and your sisters. We hope your mother enjoyed her stay with us, and we'd be delighted to welcome her back in the future.

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Review of
Wellington Grange
from John B (Son of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience

The team at Wellington Grange are exceptionally caring and dedicated, and the facilities are of an extremely high quality. My mother has been a resident for around a year and from the very first she has been extremely happy, settled and comfortable. The leadership set the highest standards and the right

tone, making Wellington Grange a home-from-home with demonstrably individualised care and great attentiveness. As a relative I feel totally confident that my mother is safe, supported to remain healthy through good food and the opportunity for exercise, and given a wide variety of social activities to choose from. Wellington Grange is spotlessly clean, purpose-built and above all a very happy place to be.

Reply from Hayley Geddes, Home Manager at Wellington Grange

Thank you for your review of Wellington Grange. It's wonderful to hear how happy and settled your mother has been over the past year. Our fantastic team works hard to create a welcoming and supportive environment where residents truly feel at home. I'll be sure to share your kind words with the rest of the team. Thank you again for your feedback.

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Review of
Wellington Grange
from T M (Resident) assisted by family/friend published on 8 January 2025

Submitted via Postal Card • Report

Overall Experience

This is about as good as it gets.

Reply from Hayley Geddes, Home Manager at Wellington Grange

Thank you for your lovely feedback! It's wonderful to hear that you're happy with the care and support provided. We hope you continue to enjoy your stay with us, and our door is always open for any further feedback.

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Review of
Wellington Grange
from Prudence S (Resident) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience

I've been in my new home Wellington Grange over 18 months and feel safe, settled and lucky to be here. Firstly the building is an attractive one with a fabulous garden and is managed in a happy, efficient manner. We're well fed with plenty of choice. The wonderful staff deserve a special mention. Our

rooms are warm and bright and kept spotless and the laundry is also wonderful. Our activities programme is excellent. If nursing is needed I am reliably informed that is exceptionally good. All in all as a care homes go Wellington Grange is well worth the money

Reply from Hayley Geddes, Home Manager at Wellington Grange

Thank you for your kind review of Wellington Grange. We're so pleased to hear that you feel safe, settled, and happy here, and that our care and facilities have exceeded your expectations. Thank you again for sharing your feedback with us!

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Review of
Wellington Grange
from Margaret C (Resident) published on 2 January 2025

Submitted via Postal Card • Report

Overall Experience

I've been a resident at Wellington Grange for about four months. It was a big change of life for me as I'd been living in my own home and was alone most of the time as my husband died a few years ago and my son and grandchildren visited me but infrequently. I realised that my life was very lonely. A

friend who lives here brought me here for a visit, I was taken aback by the amazing place. I was overwhelmed and decided to move here.

Reply from Hayley Geddes, Home Manager at Wellington Grange

Thank you for sharing your experience of Wellington Grange. We understand that such a big change can feel overwhelming, and it's wonderful to know you've found a place here that feels like home. We're so happy to have you as part of our community and thank you again for your kind words.

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Review of
Wellington Grange
from J V (Respite Resident) published on 9 October 2024

Submitted via Postal Card • Report

Overall Experience

This is the first time I have stayed at a residential plus care home and it has been a delightful experience.
The staff were happy to help you, any request was granted.
The whole atmosphere was always friendly. The whole building was super clean.

Reply from Hayley Geddes, Home Manager at Wellington Grange

Thank you for your review of Wellington Grange. We're delighted to hear that you enjoyed your respite stay and felt well cared for by our team. It was a pleasure having you as part of our community, and we truly appreciate your kind words about both our team and the home. Many thanks again.

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Review of
Wellington Grange
from John H (Resident) published on 13 June 2024

Submitted via Postal Card • Report

Overall Experience

Came for respite and decided to stay.

Reply from Hayley Geddes, Home Manager at Wellington Grange

Thank you for your review of Wellington Grange. We are very pleased to hear that your experience with us during your respite stay led you to decide to stay with us permanently and become part of our community.

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Review of
Wellington Grange
from Penelope T (Resident) published on 12 June 2024

Submitted via Postal Card • Report

Overall Experience

5 years ago I came to Wellington Grange, needing care having had frequent visits to hospital and no longer capable of living on my own. Having seen many care homes in my work as a nurse and physiotherapist in practical and managerial posts. I can say that it is the best care home I have ever seen. The

kindness, care and help I have received from the staff have returned me to reasonable health and able to enjoy life even 90s. Part of this is due to the manager and her expertise in running the home.

Reply from Hayley Geddes, Home Manager at Wellington Grange

Thank you for taking the time to share your feedback about your experience with us over the last five years. It has been a pleasure to have you as part of our community, and we are delighted to hear that we have been able to support you in enjoying day-to-day life at Wellington Grange. Your kind words about our care, team, and management are greatly appreciated.

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Review of
Wellington Grange
from Colin D (Resident) published on 7 June 2024

Submitted via Postal Card • Report

Overall Experience

I came to Wellington Grange Nursing and Residential Care Home in August 2023 as my son and daughter considered it to be the best in the area. I had been in the hospital with pelvic and spinal fractures sustained from a bicycle accident in June 2023. I subsequently required respite care to allow the

neurological damage to repair and recover. I am now recovering well and convinced that it is all due to the excellent nursing and care support I have received here at Wellington Grange. Having sold my house, I have decided to continue my stay here, now with residential care. I highly recommend it for nursing care and care support.

Reply from Hayley Geddes, Home Manager at Wellington Grange

Thank you for sharing your experience at Wellington Grange. Providing high standards of nursing care and support is extremely important to us and our team works hard to achieve these standards. We are very happy that our care has positively impacted your recovery journey and that you have chosen to continue your stay with us and be part of our community.

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Review of
Wellington Grange
from Victoria S (Niece of Resident) published on 6 June 2024

Submitted via Website • Report

Overall Experience

I cannot speak highly enough of Wellington Grange for the care of my Uncle. From my initial enquiry, they were so helpful after he was no longer able to cope with living alone at home. They helped settle him in for his respite stay and he has continued to live there. They provide a very good standard

of care with friendly and supportive staff. They have a beautiful garden for the residents to enjoy or for guests visiting to spend time with their loved ones. Being the only relative, I am very grateful for the care my Uncle receives which has given me peace of mind to know he is in safe hands.

Reply from Hayley Geddes, Home Manager at Wellington Grange

Thank you for your wonderful review of Wellington Grange. We are very pleased to hear about your positive experience with our care for your Uncle and appreciate your kind words. From your initial enquiry to his current stay, we are glad to have been able to assist and support you both during the transition to our home, bringing you peace of mind. Our team is dedicated to providing a high standard of care, and it's wonderful to know that our friendly and supportive staff have made a difference for your Uncle.

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Review of
Wellington Grange
from Jacqui S (Daughter of Resident) published on 5 June 2024

Submitted via Website • Report

Overall Experience

Wellington Grange excels in delivering high-quality, consistent care through compassionate and approachable carers. My mother's survival beyond her six-week End of Life prognosis in July 2023 highlights the exceptional care she receives.
The staff are welcoming, and the home features beautiful, restful

gardens and clean, stylish interiors. Residents can enjoy a range of engaging activities, enhancing their quality of life and maintaining independent living. Families can spend quality time together in various break-out areas and cafes. The delicious food further adds to the comfortable and pleasant living experience at Wellington Grange.

Reply from Hayley Geddes, Home Manager at Wellington Grange

Thank you for taking the time to share your review of Wellington Grange. We are very pleased to hear about the positive impact our care has had on your mother. Our team strives to provide compassionate and consistent care, and we are happy that this has contributed to her well-being. Creating a supportive and enriching environment for our residents and their families is extremely important to us. We continuously aim to enhance the comfort and quality of life for everyone at Wellington Grange. Thank you once again for your lovely feedback.

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Review of
Wellington Grange
from A S (Wife of Resident) published on 4 January 2024

Submitted via Postal Card • Report

Overall Experience

Wellington Grange ensured a smooth arrival for my husband when he was repatriated from Greece following hospitalisation after suffering a subdural haematoma. Great care was taken to ensure he was monitored nightly and placed in an appropriate room. When there was cause for alarm the doctor was called.

The nursing staff showed great consideration for his needs and also for my feelings about his condition and well-being.

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Review of
Wellington Grange
from G B (Wife of Resident) published on 19 December 2023

Submitted via Postal Card • Report

Overall Experience

We consider ourselves lucky to have Wellington Grange on our doorstep in Chichester. When my husband proved too much for me to look after he was welcomed into Wellington Grange as a permanent resident. The care, we think, is exceptional, providing a home from home for all the residents. The standards

of cleaning are very good indeed and the furnishings kept tip top condition. That is a very full programme of activities with lots to interest. The medical, housekeeping companionships and reception are well staffed by such kindly, friendly people.

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Review of
Wellington Grange
from Fiona B (Daughter of Resident) published on 10 July 2023

Submitted via Website • Report

Overall Experience

Wellington Grange was home to my mother for 6 years. The staff provided a high level of care, friendship and kindness. All the rooms are colourful, comfortable and uplifting. The garden is well-maintained and with shady places to sit.
As I lived abroad I frequently stayed in the lovely Guest Suite

which enabled me to spend more quality time with my mother and feel part of the 'family' there.
I can't thank everyone enough at Wellington Grange for all their love and support shown to my mother and us her family over her years there.

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Review of
Wellington Grange
from P H (Son of Resident) published on 18 June 2023

Submitted via Website • Report

Overall Experience

Wellington Grange provides an excellent standard of care and my mother has been happy and settled since her arrival. The physical structure and resources are outstanding. The care staff are patient and kind and form a good and appropriate relationship with residents. There is a choice of food and my

mother enjoys her meal times. Lots of activities are provided, with an impressive choice of things to do. The garden is lovely and very well cared for.

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Review of
Wellington Grange
from B H (Son of Resident) published on 1 June 2023

Submitted via Website • Report

Overall Experience

My mother had lived at Wellington Grange for a number of years and really enjoyed the companionship of the staff who were all caring, compassionate and friendly - the home is spotless with high-quality furnishings and plenty of activities to get involved with - overall an excellent place for a loved

one to live and be well looked after.

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Review of
Wellington Grange
from E T (Resident) assisted by family/friend published on 2 February 2023

Submitted via Postal Card • Report

Overall Experience

Caring, comfortable and would very happily recommend Wellington Grange.

Reply from Hayley Geddes, Home Manager at Wellington Grange

Thank you for your review and kind comments about the home. We are always aiming to improve to ensure that those living at Wellington Grange receive the best care and support, we will be working closely with you to see if we can continue to make progress in the areas highlighted in the review.

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Review of
Wellington Grange
from D G (Respite Resident) published on 19 January 2023

Submitted via Postal Card • Report

Overall Experience

All staff were very welcoming and caring.
Night care staff very responsive to the call bell.
Food was good and helped with recovery after a serious operation.

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Colten Care Ltd Reviews in West Sussex (107)

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