Hartford Care Group Ltd in Berkshire | 1 Care Home

Review of
Boulters Lock Residential Home
from Peter A (Son of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

My father has been at Boulters Lock Residential Home for 13 months now and although his Alzheimer's' has worsened in that time the excellent support and care he has received has bought out the best possible dad, given his condition.
Boulters Lock is a happy place with that homely feeling where nothing

feels like too much trouble for both residents and visitors alike. The staff are very engaging with a sense of fun whilst maintaining a high level of professionalism. There are lots of activities to suit all residents in which the staff participate enthusiastically. In my experience in addition to the high quality of care, communication is excellent, I am extremely happy that we chose the Boulters family for dad.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Boulters Lock Residential Home

Across Hartford Care, we pride ourselves on a family, homely feel, as, after all, they are our residents' homes so it is heartwarming to know that this is recognised. We are pleased to know that your dad is receiving the best possible care and support at Boulters Lock along with having fun but still a high level of professionalism. Thank you for taking the time to write these kind words which will be passed on to the team at Boulters Lock.

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Review of
Boulters Lock Residential Home
from Claire W (Daughter of Resident) published on 6 December 2024

Submitted via Website • Report

Overall Experience

Boulters Lock care home really try their hardest. The atmosphere is always extremely friendly and there is always a nice homely feel. Renovations are going on at the moment which are making things tricky space wise but it will lead to much better facilities.
The food always looks good with fresh ingredients.

The staff are always helpful and caring.
I feel safe trusting my mother in their hands.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Boulters Lock Residential Home

Thank you for taking the time to write this review. It is lovely hear how you can rest assured that your mother is being well cared for and supported by the team at Boulters Lock. We appreciate your patience while the renovations are being completed which will make for much more space for our residents to enjoy their home. Once again, thank you for taking the time to write this review that we will pass on to the team at Boulters Lock.

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Review of
Boulters Lock Residential Home
from John S (Son of Resident) published on 26 November 2024

Submitted via Website • Report

Overall Experience

Mum is 98 years old this month and has been in the home for sixteen months. She is very frail and has speech aphasia and difficulty swallowing, so it is very gratifying to see that she is on good form and the staff involve her in all the activities, including 'mocktail' hour! The home atmosphere is,

I can only describe as, 'jolly', busy and upbeat. I enjoy seeing the regular staff who, one feels, 'belong' to the home and will flexibly take on any role needed and who create a good atmosphere. The home is clean, bright and not too big.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Boulters Lock Residential Home

Thank you for taking the time to write this review. It's good to hear that your mum is enjoying all the activities Boulters Lock Residential Home has to offer, especially Mocktail Hour. Across Hartford Care we engage in a one team approach, each team member should easily adapt to the needs of our residents and it's wonderful to hear this happens. Once again, thank you for taking the time to write these kinds words which will be passed on to the team at Boulters Lock.

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Review of
Boulters Lock Residential Home
from D M (Son of Resident) published on 26 November 2024

Submitted via Website • Report

Overall Experience

My mother has been in the home for approximately 18 months, and we have consistently had excellent service, and she has been very happy. I find the staff extremely helpful professional and well-trained, and my mother is well-looked after.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Boulters Lock Residential Home

Thank you for taking the time to write this review. It is wonderful to hear how happy your mother is at Boulters Lock and, as a family you can rest easy knowing that your mother is well cared for. At Boulters Lock and across all of Hartford Care we pride ourselves on not only how well trained the team are but the kindness, empathy and support they show to not only our residents but to their families too. We will pass on your kind words to the team at Boulters Lock.

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Review of
Boulters Lock Residential Home
from Stephen M (Son of Resident) published on 26 November 2024

Submitted via Website • Report

Overall Experience

First class service, never an issue with the staff, nothing is too small or too big for them, they share a level of passion and commitment and loyalty and genuine feeling that I have not witnessed before, they deserve to succeed, and they are succeeding which is great news for everybody.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Boulters Lock Residential Home

Thank you for taking the time to write these kind words. It is wonderful to hear that the team at Boulters Lock are showing the kindness, empathy, passion and commitment that our residents and their families deserve. Having these attributes leads on to our residents receiving the best care and support to help them thrive. Once again, thank you so much for these lovely words which will be passed on to the team at Boulters Lock.

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Review of
Boulters Lock Residential Home
from Yvonne M (Daughter of Resident) published on 25 November 2024

Submitted via Website • Report

Overall Experience

There is a very happy atmosphere at the home. The staff are friendly and helpful. There are lots of activities for the residents and staff obviously put a lot of planning into how best to stimulate the residents, both physically and mentally. Communication between the home and family members is also

excellent.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Boulters Lock Residential Home

Thank you for taking the time to write this review. It is wonderful to hear how helpful and friendly the team at Boulters Lock are and that any questions you may have are answered. The well-being of our residents across Hartford Care is of the utmost importance to us and our residents being stimulated mentally and physically is a very important part of day-to-day life at Boulters Lock and Hartford Care. We will pass on your kind words to the team at Boulters Lock.

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Review of
Boulters Lock Residential Home
from R D (Son of Resident) published on 19 November 2024

Submitted via Postal Card • Report

Overall Experience

Mum was looked after by the home for respite care. Mum was in a lot of pain but the staff showed great compassion and helped to bring a little joy back into her life. A trip to Boulters Lock was the highlight and the pictures the staff took that day are treasured by us. The staff are fantastic and everyone

from the chef to the carers show great dedication and compassion in their daily work. Thank you to everyone.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at Boulters Lock Residential Home

Thank you so much for taking the time to write such a wonderful review. We are so thrilled to read your mother had a fantastic respite stay at Boulters Lock and made memories to last a lifetime. The staff are so dedicated and passionate about providing enjoyable, enriching and fun daily support to all our residents. Coming into a care home for respite can be very daunting for all the family but knowing your loved one is happy and settled within the home takes the worry away so it allows you to also relax. I will be sure to pass on your very kind comments to the whole team at Boulters Lock.

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Review of
Boulters Lock Residential Home
from Jackie W (Daughter of Resident) published on 11 October 2024

Submitted via Postal Card • Report

Overall Experience

I expect no care home is perfect but Boulters Lock Residential Home gets pretty close to it. My mother is in her late 90s and the care and attention she receives is so lovely.
The staff (carers, kitchen staff and activity staff) show affection to all of the residents. I often notice a hand squeeze

to a resident as they pass by.
I, personally, am always greeted by name and a smile.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Boulters Lock Residential Home

Thank you for taking the time to write this review. It is wonderful to hear how happy you are with the care your mother receives from all the team at Boulters Lock. Across Hartford Care, we pride ourselves on a family feel in all of our homes and to hear how welcome you are made to feel when visiting your mother is truly heartwarming. Once again, thank you for these kind words which will be passed to the whole team.

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Review of
Boulters Lock Residential Home
from Sue S (Daughter of Resident) published on 9 October 2024

Submitted via Postal Card • Report

Overall Experience

Boulters Lock Residential Home is an amazing care home. The staff are truly supportive, kind, caring and nurturing. They work hard and yet, nothing is too much trouble for them as they work together as a very able and multi-skilled team, including the kitchen. They strive to enable each resident to

join in their many activities to enhance their life, whilst respecting individuals' own desires. My mum is very happy there and doesn't want to be anywhere else and her health and quality of life have risen since she's been there.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Boulters Lock Residential Home

Thank you for taking the time to write this review. It is wonderful to hear how happy your mother is and that her health and quality of life have risen since living at Boulters Lock. It is also great to know that your mother is enjoying the wide range of activities arranged by our amazing activities team and also the fresh, home-cooked meals prepared by our in-house chef. Across Hartford Care, the well-being of our residents is of utmost importance and it is good to know that this is being seen and felt. Once again, thank you for these kind words which will be passed on to the team at Boulters Lock.

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Review of
Boulters Lock Residential Home
from S P (Daughter of Resident) published on 9 October 2024

Submitted via Postal Card • Report

Overall Experience

Dad has been looked after so well since he moved in. Staff are so caring and kind, taking their time to listen. He says the food is good and lots of choices.
He has a lovely room with views of the planes and birds which he loves to watch. Asa family, we are so happy to know he is well cared for. Thank

you!

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Review of
Boulters Lock Residential Home
from I P (Resident) published on 20 May 2024

Submitted via Postal Card • Report

Overall Experience

The reason I am in the residential home because I have history of mental illness but I am a lot better than I have been. I find my care has been 100% better since people have looked after me. I tired looking after my own health but I let my medication slip so needed support. Overall I appreciate the

care I receive.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Boulters Lock Residential Home

Thank you for taking the time to write this review. It is lovely to hear how well you are doing since coming to Boulters Lock and that you are happy with the care and support you receive. We will pass on these kind words of appreciation to the team at Boulter Lock.

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Review of
Boulters Lock Residential Home
from D S (Friend of Resident) published on 23 April 2024

Submitted via Website • Report

Overall Experience

I visited an old friend, staff was very friendly and could not be more accommodating. The food was amazing. It was lovely to see the bond my friend had with the staff and how settled she was in her environment. I look forward to my next visit.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Boulters Lock Residential Home

Thank you for taking the time to write this review. We are happy to hear the positive experience you had when visiting your friend at Boulters Lock. It's great to hear that your friend is settled and building bonds with the team and I am sure the team will be happy to hear this too. We will pass on these kind words to all the team at Boulters Lock and we look forward to your next visit.

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Review of
Boulters Lock Residential Home
from Catherine C (Daughter of Resident) published on 20 March 2024

Submitted via Website • Report

Overall Experience

We are so happy with Boulters Lock. It was very difficult for us to decide to find a home for Mum whose Alzheimer's was getting difficult for us not eating properly and going to bed during the day she was so confused. While it has taken a long time for her to settle we knew Boulters was the right place

such a lovely atmosphere and not everyone has dementia we have had so much support from the carers and the manager. Mum enjoys the activities with the wonderful activities coordinator, and many lovely staff looking after her I could mention them all but it would take me too long it has given us peace of mind thank you, everybody!

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Boulters Lock Residential Home

Thank you for taking the time to leave this review. We are so glad to hear that your Mum has settled in well at Boulters Lock and is enjoying all the activities on offer. It is also good to hear that not only has your Mum received wonderful care and support from the staff at Boulters Lock but that as a family you have all felt supported and cared for. We will pass on these lovely words to all the staff at Boulters Lock.

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Review of
Boulters Lock Residential Home
from A K (Friend of Resident) published on 19 March 2024

Submitted via Website • Report

Overall Experience

Lovely care home, with lovely staff, a lovely area, it’s fantastic that they hold events for the residents which keeps them entertained. Residents always look happy and clean, the food always smells lovely, such a nice atmosphere, really feels like home.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Boulters Lock Residential Home

Thank you for taking the time to write this lovely review, we will pass on these kind words to all the staff at Boulters Lock.

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Review of
Boulters Lock Residential Home
from E C (Niece of Resident) published on 22 January 2024

Submitted via Website • Report

Overall Experience

Really excellent care home. Really feel like you can have peace of mind knowing they are well looked after. Caring and fun staff to bring a smile to everyone’s face! Would recommend this care home to anyone.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Boulters Lock Residential Home

It is really great to hear how pleased you are with your loved one's care at Boulters Lock. We will pass on these kind words to all the staff who will be really happy to hear this. Thank you for taking the time to write this lovely review.

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Review of
Boulters Lock Residential Home
from Emma M (Daughter of Resident) published on 25 October 2023

Submitted via Website • Report

Overall Experience

My mum was admitted in June after a fall and dementia. She entered not being able to communicate and told she'd never walk again. Roll forward to August, my mum has improved beyond my expectations. She's now able to communicate with small words and walks with aid - solely down the encouragement of the

staff. She a new lease of life.

My dad joined her 3 months later with complicated and serious health conditions. When I go and visit I'm amazed how happy, content and comfortable they are. I am an only child and it could have been a very lonely experience but, the Boulters Lock Residential Home team have been an extension of my family.

No one really wants any relative to have to go into care but, for those that are looking for the first time, don't be scared. Boulter's Lock is a home, the staff really do care and they are here to support you and your relative.

As my parents enter this emotional time, they do it together under the roof of family and friends and I'm ever so grateful for that.

Reply from Jenni Laffoley, Brand Marketing Manager at Boulters Lock Residential Home

Thank you so much for your lovely review. We are delighted with the progress your mum has made since joining us at Boulters Lock, and we're so pleased we could help with your dad's care needs too. We love that you consider us an extension of your family - that is what we strive for at Boulters Lock. We shall pass on your kind comments to the rest of the team.

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Review of
Boulters Lock Residential Home
from Gary P (Son of Resident) published on 17 October 2023

Submitted via Website • Report

Overall Experience

We should have done this sooner, much sooner. But as with most things if all is going well you just carry on.
So my apologies to Boulters Lock Residential Home for not doing this sooner.
Because our father has been so well looked after by everybody at the home he has thrived, he is now engaging with

people, he enjoys the daily activities that take place, he enjoys interacting with all the staff and the other residents. He is no longer depressed or anxious. He is back to being a happy chatty dad.
He plays games, he sings, he dances (sort of) loves the guinea pigs and dogs that visit.
But best of all for our family is the fact that he is so well looked after physically and mentally that we visit him and see the old dad and because of this we ourselves are less anxious and stressed and enjoy going to see him, so this helps our mental state as we know he is being well looked after.
So well done to every staff member at Boulters Lock care home, keep up the good work.
Should be a 10 star rating.

Reply from Jenni Laffoley, Brand Marketing Manager at Boulters Lock Residential Home

Thank you so much for taking the time to leave such an amazing review for Boulters Lock. We are over the moon with the transformation we have seen in your Dad and how much he enjoys interacting with everyone in the home - it is our pleasure to care for him. We're so pleased you are happy with the level of care he is receiving and that your mind has been put at ease. We shall share your lovely comments with the rest of the team. Thanks again.

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Review of
Boulters Lock Residential Home
from Jean F (Sister of Resident) published on 9 May 2023

Submitted via Website • Report

Overall Experience

On my first visit, I was thrilled at how welcoming I was made and how much happier my brother was. Thank you so much for looking after him so well and I know he is in good hands and look forward to my next visit.

Reply from Diana Nisbet, Marketing Executive at Boulters Lock Residential Home

Many thanks for taking the time to submit this lovely review of our Boulters Lock Care Home. We're so glad that your brother has settled in well and that he's much happier. Our team at the home will be absolutely delighted to read your very kind words.

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Review of
Boulters Lock Residential Home
from Nikki D (Daughter of Resident) published on 23 December 2022

Submitted via Website • Report

Overall Experience

Mum has been a resident since August. She has settled in well and has commented that the staff are friendly and the food is very good. A few teething issues with missing clothes, but these appear to have been resolved.

Reply from Jenni Laffoley, Marketing Manager (Brand) at Boulters Lock Residential Home

Thank you for your review. It's lovely to hear your mum feels settled with us well and she is enjoying the food. We are glad we could resolve the teething issues we had at the start, and hope everything is now in order. Thanks again.

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Review of
Boulters Lock Residential Home
from A W (Daughter of Resident) published on 13 October 2022

Submitted via Website • Report

Overall Experience

My mother was transferred here from hospital having had a fall. The staff have been fantastic and all the equipment she needed to keep her comfortable has been requested, delivered and in use. Very good communication to reassure the family.

Reply from Jenni Laffoley, Marketing Coordinator at Boulters Lock Residential Home

Thank you for your lovely review of Boulters Lock. We are so pleased your mother has received a smooth transition to our home and that you feel well-informed about the care she is receiving.

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Care Home Owned by Hartford Care Group Ltd in Berkshire

Hartford Care Group Ltd Locations in Berkshire (1)

Hartford Care Group Ltd Reviews in Berkshire (85)

Boulters Lock Residential Home

Boulters Lock Residential Home

Boulters Lock Residential Home

Boulters Lock Residential Home

Boulters Lock Residential Home

Boulters Lock Residential Home

Boulters Lock Residential Home

Boulters Lock Residential Home

Boulters Lock Residential Home

Boulters Lock Residential Home

Boulters Lock Residential Home

Boulters Lock Residential Home

Boulters Lock Residential Home

Boulters Lock Residential Home

Boulters Lock Residential Home

Boulters Lock Residential Home

Boulters Lock Residential Home

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Boulters Lock Residential Home

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