Hartford Care Group Ltd in Bristol | 1 Care Home

Review of
Stokeleigh
from Kay W (Daughter of Resident) published on 10 October 2024

Submitted via Postal Card • Report

Overall Experience

Stokeleigh staff are excellent and meet Mum's needs as things change ie, help her to eat now because she needs assistance. The handyman is quick to help if we have any problems! For example, today mended the window in Mum's room as it was sticking. A shame that the manager is leaving, he's been very

supportive of the family throughout the five years Mum has been a resident. He will sadly missed when he leaves.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Stokeleigh

Thank you for taking the time to write this review. It is nice to hear how helpful and supportive the staff have been attending to your mums needs. It is also great to know that the maintenance man is also helpful and anything that needs attending to is done so in a timely manner. Thank you once again and these kind words will be passed on to the team at Stokeleigh.

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Review of
Stokeleigh
from Lin D (Daughter of Resident) published on 9 October 2024

Submitted via Postal Card • Report

Overall Experience

Stokeleigh is a homely and caring environment.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Stokeleigh

Thank you for taking the time to write this review. Your kind words will be passed on to the team at Stokeleigh.

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Review of
Stokeleigh
from Manda C (Daughter of Resident) published on 8 October 2024

Submitted via Website • Report

Overall Experience

Putting family into care is a very hard decision which took me way too long to commit to but given the support from Hartford Care this helped my mum and me to make the right decision.
Caring for my mum was taking its toll on both my mum and myself. Hartford Care couldn't have been more supportive allowing

me to visit numerous times with and without my mum. The support I received in making this decision was second to none and I didn't feel like I was letting my mum down, more like getting her the support she needed to be as independent as possible.
I can say that the experience has been hard but ultimately the right decision and that my mum is enjoying being part of the Stokeleigh community. Having early onset dementia she does complain about the activities however I do know that the activities are brilliant. The team at Hartford Care have been helping my mum to be more engaged and joining in with more activities.

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Review of
Stokeleigh
from Mary B (Wife of Resident) published on 18 July 2024

Submitted via Website • Report

Overall Experience

My husband has been at Stokeleigh for approximately eighteen months. I am not only impressed with the constant/professional care provided to him but also the way they look after everyone. They have also been very kind and have supported me through a difficult time. Plenty of events to stimulate the

residents including, weather permitting, garden parties and picnics. I often pop into the kitchen and see the food being prepared for lunches and suppers. It is always freshly made with fresh ingredients and looks very appetising. All staff work incrediby hard. The manager succeeds in providing high standards for Stokeleigh. Thank you.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Stokeleigh

Thank you for taking the time to write this review. The team at Stokeleigh will be pleased to hear how happy you are with the care and support your husband has received and that you yourself also feel supported through difficult times. It is also lovely to hear that our fresh home-cooked meals are being enjoyed and that the person-centered activities programme is being enjoyed too. We will pass on these kind words to the team at Stokeleigh.

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Review of
Stokeleigh
from C L (Daughter of Resident) published on 7 June 2024

Submitted via Website • Report

Overall Experience

My mother has recently moved into this home, every member of staff I have met is so caring, friendly and kind to her which is so reassuring for us, the rooms are bright and airy and the garden is lovely.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Stokeleigh

Thank you for taking the time to write this review. It is great to hear how happy you are with the care and support your mother is receiving at Stokeleigh and that as a family this puts you at ease that your mother is being well looked after. We will pass on these kind words to the team at Stokeleigh.

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Review of
Stokeleigh
from Angela H (Daughter of Resident) published on 29 May 2024

Submitted via Website • Report

Overall Experience

I have just visited Mum it was lunchtime, and all the residents were brought in and ready for mealtime time the food was excellent Mum loved the trifle it was yummy and lovely to see her enjoying her meal. As always the care she is given is wonderful, and the staff are always attentive to her needs

anyone looking for a care home for their nearest and dearest please visit it is the next best thing to their house really be made to feel at home which is the thing we really want. Thank you again for looking after Mum so well.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Stokeleigh

Thank you for taking the time to write this review. It is wonderful to hear how settled your mother is at Stokeleigh and how she is enjoying the homecooked meals. It is also great to hear how caring and attentive the team are and that as a family you are all made to feel welcome and at home. We will pass on these kind words to the team at Stokeleigh.

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Review of
Stokeleigh
from R S (Daughter of Resident) published on 24 April 2024

Submitted via Website • Report

Overall Experience

I am so impressed with the range of daily activities provided at Stokeleigh, which engages all the residents. They range from table games, floristry, gardening, dancing, singing and music making. It is so reassuring to be able to view the fun they are all having on daily online posts and know my father

is happy and content due to the stimulating activities, as well as the very caring and friendly staff, who put all the residents' needs first.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Stokeleigh

Thank you for taking the time to write this review. At Stokeleigh and across the whole of Hartford Care we believe our residents well being is very important along with the care and support shown by our team so it is great to hear how your father is happy, content, stimulated and having fun. It is lovely to know that seeing the daily posts brings you reassurance and comfort that your father is happy. We will pass on these kind words to the team at Stokeleigh.

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Review of
Stokeleigh
from Robert W (Brother of Resident) published on 17 April 2024

Submitted via Postal Card • Report

Overall Experience

Visited to see my brother and discuss ongoing care plan with the manager. All good and my brother's condition seems stable now. It is comforting to know that he is in safe hands, and making the most of his remaining years in comfort, with good companionship from fellow patients and staff. With so much

bad press about some care homes in the news these days, our careful and considered choice of Stokeleigh is paying dividends now in peace of mind. Well done to all the staff.

Reply from Jenni Laffoley, Brand Marketing Manager at Stokeleigh

Thank you for taking the time to leave this review. It's great to hear how your brother has settled in well with the teams and residents at Stokeleigh. We are also very pleased to hear how you are comforted knowing that he is in safe hands and being supported and cared for by the team at Stokeleigh, we will pass these kinds words on to them.

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Review of
Stokeleigh
from J R (Daughter of Resident) published on 22 February 2024

Submitted via Postal Card • Report

Overall Experience

Coming into Stokeleigh, I always feel an atmosphere of love and welcome from all the staff. I really value the open door policy and easy access to liaise with the manager and head of care or other staff. There is a real feeling of a team. Journeying with my mother in her dementia isn't always easy and

it's so helpful to be able to share that journey with staff and co-create the best possible plan for her. Thank you to all of you in Stokeleigh. It would be nice if the home had its own minivan for trips rather than sharing it.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Stokeleigh

Thank you for taking the time to write this lovely review. We are so pleased to hear that you are made to feel welcome at Stokeleigh and the positive atmosphere of the home is evident. We are glad that you are able to share your mother's journey with the staff at Stokeleigh to make this a little gentler on you. We will pass on these kind words to the manager and staff at Stokeleigh.

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Review of
Stokeleigh
from Ian M (Son of Resident) published on 24 October 2023

Submitted via Postal Card • Report

Overall Experience

Our mother moved from independent living to Stokeleigh in the late Spring of this year and we have been delighted by how well the move has gone. She is quick to tell family visitors of how happy she is, feeling safe, secure and free from anxiety. We can see that she is known and valued by the staff

and that her needs are met. mother speaks highly of the food and activities. It is so reassuring to know that our mother has settled so well.

Reply from Jenni Laffoley, Brand Marketing Manager at Stokeleigh

We are delighted to receive this feedback and learn how happy your mother is living at Stokeleigh. It's a pleasure to care for her, and we are so pleased she enjoys the food and activities. Thank you for sharing your feedback, we are glad you feel reassured about the care your mother is receiving.

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Review of
Stokeleigh
from S G (Daughter of Resident) published on 23 August 2023

Submitted via Postal Card • Report

Overall Experience

Mum went to Stokeleigh for a 'holiday' and liked it so much she stayed! Mum has settled in so well, she looks so much better, being happier and well cared for. The family have found all of the staff to be welcoming and helpful. Stokeleigh is very comfortable and everything and everyone appears to be

well looked after.

Reply from Jenni Laffoley, Brand Marketing Manager at Stokeleigh

We are delighted that your mother enjoyed her stay so much that she decided to stay with us permanently. It's lovely to hear your comments about her looking so happier and well cared for. We shall pass your kind comments on to the team.

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Review of
Stokeleigh
from M P (Son of Resident) published on 17 August 2023

Submitted via Postal Card • Report

Overall Experience

The Stokeleigh team have been so helpful and understanding in settling in my loved one. They were really easy to deal with and happy to discuss any concerns. The staff are all very caring, which puts my mind at rest that I have found the best care home.

Reply from Jenni Laffoley, Brand Marketing Manager at Stokeleigh

Thank you for your kind words; the team will be delighted to receive your comments. We are so pleased we could help and support you and your loved one with the move to Stokeleigh, and we're delighted to hear they are settling in well and you feel Stokeleigh is the best place for your loved one. Thanks again.

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Review of
Stokeleigh
from N P (Daughter-in-law of Resident) published on 15 August 2023

Submitted via Postal Card • Report

Overall Experience

The staff are lovely and friendly and really caring. They have been a great help in settling in our loved one. Stokeleigh is a lovely place and there are always lots of staff around to help.

Reply from Jenni Laffoley, Brand Marketing Manager at Stokeleigh

Thank you for your kind review of Stokeleigh. We are very pleased to hear your loved one has settled in with us well, and the staff have been really friendly and caring. We will pass your lovely comments on to the team.

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Review of
Stokeleigh
from Gill R (Sister-in-law of Resident) published on 21 June 2023

Submitted via Postal Card • Report

Overall Experience

My brother-in-law has been in Stokeleigh for over six months now, and he is remarkably settled and at ease in his light, sunny room. He is young to have Alzheimer's at 64, but the home copes with his needs well. Always a friendly welcome when we visit, and it is clear how much the caring staff warm

to their residents. Lovely, friendly atmosphere at lunchtime, well-prepared delicious hot meals and lots of encouragement to my brother-in-law. Thank you to the manager and staff.

Reply from Lindsay Mahoney, Area Administrator at Stokeleigh

Thank you for your kind words. We are so pleased to hear that your brother-in-law has settled in well at Stokeleigh and is being cared for well.
It's great to hear the staff are welcoming and friendly, and we will pass on these lovely words to the staff and manager at Stokeleigh.

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Review of
Stokeleigh
from Glyn M (Husband of Resident) published on 22 May 2023

Submitted via Postal Card • Report

Overall Experience

Looked at four other care homes before selecting Stokeleigh for my wife. The manager and staff go out of their way to be friendly, helpful and cooperative. Visiting is anytime without the need for an appointment. On every visit, you are welcomed by a member of staff who will guide you to your loved

one. Stokeleigh is very homely, bright and cheery. All the staff are very caring, which fills you with confidence, and the residents are a top priority at all times. Absolutely brilliant.

Reply from Jenni Laffoley, Brand Marketing Manager at Stokeleigh

Thank you so much for your kind words about Stokeleigh. We are delighted to hear how happy you are with the level of care received and that our team members have always made you feel so welcome. We will pass on your feedback to the whole team, and we look forward to welcoming you again soon.

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Review of
Stokeleigh
from Janice B (Daughter of Resident) published on 12 April 2023

Submitted via Postal Card • Report

Overall Experience

I find the care given to my mother excellent. The staff are always helpful and polite. I cannot mark value for money as I have nothing to compare this with.

Reply from Diana Nisbet, Marketing Executive at Stokeleigh

Thank you so much for taking the time to submit your very lovely review of your Mother's care at Stokeleigh. We'll take much pleasure in passing on your comments to our team at the home. Warm wishes to you.

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Review of
Stokeleigh
from Rachel B (Daughter of Resident) published on 3 April 2023

Submitted via Postal Card • Report

Overall Experience

I have been incredibly impressed with the level of care my mum receives at Stokeleigh. The staff in every area, including maintenance and catering, are compassionate and caring. They are cheerful and friendly and treat all the residents with dignity and respect. I trust the management and senior carers

with my mother's care, and they are always on hand to answer my questions. On every visit, I get a friendly update on what my mum has been up to. It feels like we have found a home-from-home for my mum, and can't thank the carers enough for everything they do for her.

Reply from Diana Nisbet, Marketing Executive at Stokeleigh

What a wonderful review of your experience of your Mum's care at Stokeleigh! Our team will be thrilled to read this - reviews such as yours give such a boost, and it's a pleasure for us all at Hartford Care to read. Thank you so much for taking the time and trouble to send in your comments, and all the very best to you and your family.

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Review of
Stokeleigh
from Christine B (Niece of Resident) published on 4 January 2023

Submitted via Website • Report

Overall Experience

It is great to know that although I live over 100 miles away from the home, and am not able to visit as often as I would like, I know my aunt is in the most capable hands and looked after with care and dignity. I can't express how much I have appreciated their care over the last three years. Thank you

one and all.

Reply from Jenni Laffoley, Marketing Manager (Brand) at Stokeleigh

We really appreciate your kind review, and we are so pleased you are happy with the level of care your aunt is receiving. It's lovely to know that we provide you with the peace of mind and reassurance you need that your aunt is safe and well when you are not able to visit as often as you would like.

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Review of
Stokeleigh
from Colin C (Son-in-law of Resident) published on 17 November 2022

Submitted via Postal Card • Report

Overall Experience

Staff are very polite and helpful.
They have a very good bedside manner with the residents and visitors.
Every member of staff makes you feel welcome.
Rooms and facilities are clean and well-maintained.

Reply from Jenni Laffoley, Marketing Coordinator at Stokeleigh

We're delighted to hear how welcome our team here at Stokeleigh made you feel. We pride ourselves on our team and the care and support they offer our residents and their families, so we love it when we receive feedback like this. Thank you for your review, and we look forward to welcoming you again soon.

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Review of
Stokeleigh
from Gemma H (Granddaughter of Resident) published on 17 October 2022

Submitted via Website • Report

Overall Experience

Gran moved to the home earlier in the year from another home. Whilst, as a family, we were happy with the previous home, I think we all agree that Gran seems so much happier and engaged at Stokeleigh. The home itself is a lovely building, with lovely colours and lots of light. There are lots of activities

and comings and goings. We love watching the Facebook page for updates on what everyone has been up to! The garden has been a lovely space to spend time in during the summer when we haven't had time to take Gran out. The staff are wonderful - we love how they are with Gran and the rest of the residents and how helpful they are when we are looking to take her out. Would thoroughly recommend it to anyone looking for a home for their loved one.

Reply from Jenni Laffoley, Marketing manager (Brand) at Stokeleigh

Thank you for your kind words about the care your Gran is receiving at Stokeleigh. It's lovely to hear she is enjoying all the activities and you are able to keep up-to-date with what she has been up to via our social media page. We will pass on your comments to the rest of the team, who will be delighted by your feedback.

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Care Home Owned by Hartford Care Group Ltd in Bristol

Hartford Care Group Ltd Locations in Bristol (1)

Hartford Care Group Ltd Reviews in Bristol (69)

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