Hartford Care Group Ltd in Buckinghamshire | 1 Care Home

Review of
Burnham Lodge
from Roisin H (Friend of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

We came to see our friend on St Patricks Day we had no idea that there was a party and we were made to feel very welcome by one staff member in particular. What a lovely, warm and welcoming place Burnham Lodge is... it feels like a very 'posh' family home. All the staff were warm and welcoming.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham Lodge

Thank you for taking the time to write this review. Its great to hear how welcome you were made to feel by the team when visiting Burnham Lodge and great to know how much you enjoyed the celebrations. We look forward to welcoming you back so please feel free to visit. We will pass on your kind words to the team at Burnham Lodge.

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Review of
Burnham Lodge
from P D (Respite Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

This present stay at Burnham Lodge is my fourth one. That surely is enough proof of my faith in the place!
In 2003 we were looking for a residential home for my 94 year old stepfather & finally found Burnham Lodge. My mother & I instantly fell in love with the place, the setting & the friendly atmosphere.

My stepfather spent his last six months here, & had excellent care. My mother spent her last two weeks here & I was with her as she slept her last sleep. If I cannot care for myself I have vowed that I will come to Burnham Lodge, where I will get the best care & be returned to health.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham Lodge

Thank you for taking the time to write this review. We are very happy to know that the team at Burnham Lodge were able to care for and support your step father and mother and that due to this care and support, along with the welcoming, friendly team and atmosphere, you, yourself enjoy the time you spend there. We will pass on your kind words to the team at Burnham Lodge.

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Review of
Burnham Lodge
from A N (Daughter-in-law of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

We would just like to say a huge thank you to one member of staff, in particular, and the home for attending and caring for my mother-in-law at my father-in-law's reception after his funeral on 10th January.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham Lodge

Thank you for taking the time to write this review. It is heartwarming to know that our team were able to care for and support your mother in law on the passing of your father in law and offer this support to your family at this difficult time. Please accept our condolences, your kind words will be passed to the team at Burnham Lodge.

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Review of
Burnham Lodge
from Alison D (Friend of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

My friend and I work for a homecare agency and we used to care for the resident before she came to Burnham Lodge. We cared for her in her own home and become very fond of her and loved caring for her so we have remained friends and also with the family. We have visited twice now and have been so impressed

with the amazing customer service and very warm welcome, we even received lunch! We can clearly see how happy and relaxed our friend is.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham Lodge

Thank you for taking the time to write this review. It is lovely to hear that whilst visiting your friend you got to experience the hospitality and warm welcome everyone receives when visiting Burnham Lodge. Its is also heartwarming to hear that the care and support you gave your friend has continued after her transition and that she is happy, relaxed and settling in well. We will pass on your kind words to the team at Burnham Lodge.

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Review of
Burnham Lodge
from L H (Daughter of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience

My dad spent six weeks at Burnham Lodge - the staff were all professional, experienced, knowledgeable, kind, compassionate, caring, went above and beyond expectations. Food was perfect, absolutely loved this place and all the staff, from cleaners to carers, nurses and management, what an establishment,

they should all be proud of the work they do. Promoting choice and independence. My dad will definitely return here if he needs to in the future, without a doubt. Honestly, this care home has exceeded the expected standards of care and my dad will miss you all.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Burnham Lodge

Thank you for these lovely words. It is wonderful to hear how cared for and supported your dad was during his time at Burnham Lodge. Promoting choice and independence is paramount to Hartford Care so it is great to know that this is evident. We pride ourselves on our delicious, homecooked meals prepared and served by our chefs so it's good to know your dad enjoyed these too. Once again, thank you for taking the time to write this review and your kind words will be passed on to the whole team at Burnham Lodge.

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Review of
Burnham Lodge
from Katie L (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 9 July 2024

Submitted via Website • Report

Overall Experience

This was my first visit to Burnham Lodge. I was assisted for my visit by one nurse in particular. She immediately understood my job role as IMCA and was very helpful and accommodating. She was naturally very busy ensuring residents were looked after, and kindly took the time to help me to find the information

to familiarize myself with the residents' relevant information that I needed. She was super friendly, professional and put me at ease during my visit. Thank you to that particular nurse and the team.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Burnham Lodge

Thank you for taking the time to write this review. We are pleased to hear understanding and attentive staff were able to enable you to find everything you needed and that they did everything they could to put you at ease during your visit to Burnham Lodge. We will pass on these kind words to the nurse who assisted you and the team at Burnham Lodge.

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Review of
Burnham Lodge
from B D (Daughter of Resident) published on 13 May 2024

Submitted via Website • Report

Overall Experience

All the staff have been fantastic, going above and beyond to understand and adapt to my mother’s changing care needs. They are caring, empathetic and compassionate. My mother's dignity is their priority and their care is always delivered with a smile. The team make the whole family feel welcome.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at Burnham Lodge

Thank you for taking the time to leave a review. It is wonderful to hear words such as caring, empathetic and compassionate when describing our staff. We focus on all our residents' dignity and well-being to make sure it is upheld to the highest of standards. We are very pleased you all feel so welcome when visiting your loved one. I will be sure to pass this review on to the team.

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Review of
Burnham Lodge
from L A (Daughter of Resident) published on 30 April 2024

Submitted via Website • Report

Overall Experience

I knew as soon as I walked into Burnham Lodge that it was a special place; it was so welcoming and homely. From the outset, the whole team has been brilliant and I can't thank them enough for everything they have done to personalise my mum's care and to help her feel relaxed and happy in her new home.

I am amazed by the variety of the activities programme and the beautiful grounds are the icing on the cake. After a stressful couple of months, it's such a relief to know my mum is being cared for with such respect and kindness.

Reply from Jenni Laffoley, Brand Marketing Manager at Burnham Lodge

Thank you for your kind review. We are so pleased you have received such a warm welcome from everyone at Burnham Lodge, and we're delighted your mum has settled in so well in her new home. We know how stressful it can be - trying to find the perfect home for a loved one, so we're glad we could help you, and you can relax knowing she is well cared for. We shall pass your lovely comments on to the team.

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Review of
Burnham Lodge
from Jan S (Daughter of Resident) published on 25 January 2024

Submitted via Postal Card • Report

Overall Experience

The staff are so friendly and respectful and have really got to know out dad so well with all of his funny traits! My brother and I are kept well informed of how he has been and we particularly enjoyed all of the Christmas activities which really showed how the staff went that extra mile for all residents

and families. We are very fortunate that our dad is staying here and being looked after so well. Thank you.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Burnham Lodge

At Hartford Care, the well-being of our residents is very important to us so it is great to hear how happy you are with the care your dad is receiving. Staff like to get to know each resident so the care and activities are centred to all residents and I am sure they will be pleased to hear that they are doing a great job. We will pass on these kind words to the manager and all staff and thank you for taking the time to write such a lovely review.

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Review of
Burnham Lodge
from David K (Son of Resident) published on 17 January 2024

Submitted via Website • Report

Overall Experience

Excellent service all round from the whole team and making my parents both smile again after a hard time at their home before moving to you. Simply perfection and the smile on my parents' faces in your pictures, simply perfect, and made my Christmas, thank you loads.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at Burnham Lodge

Thank you for taking the time to leave such a heartwarming review. It's our privilege and a pleasure to look after your parents. It is fantastic to hear you are so happy with the care and support your parents receive. We will pass on your kind words to all the staff.

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Review of
Burnham Lodge
from Michael S (Husband of Resident) published on 1 November 2023

Submitted via Website • Report

Overall Experience

My wife is a resident in Burnham Lodge Care Home and has received nursing care since her admission during May 2022, with an advanced stage of dementia known as PCA (posterior cortical atrophy); this disease affects relatively younger people. She has received outstanding care from excellent nurses and

carers. I pretty much visit her every day, so have a very good insight into the home. The staff are very friendly, extremely polite and are very responsive to any needs that we have. Her room is spotless and cleaned daily. Most importantly, she is in a very safe place which is critical owing to her vulnerability and provides me and my family with real peace of mind. The food is very good and always served in good time.
We are very fortunate to have found this home.

Reply from Jenni Laffoley, Brand Marketing Manager at Burnham Lodge

Thank you so much for your very kind review; the whole team will be very grateful to read your lovely comments. We're so pleased you are happy with the level of care your wife is receiving and that it brings you and your family peace of mind to know she is in safe hands - this is always a priority for us at Burnham Lodge. It's a pleasure to have you visit on a daily basis too. Thanks again - we really appreciate your feedback.

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Review of
Burnham Lodge
from Marina V (Daughter of Resident) published on 24 October 2023

Submitted via Website • Report

Overall Experience

My mum has been staying in Burnham Lodge Care Home for the last three years. I am very pleased with the level of care she is receiving and also the communication I get from the home. Her requirements are very complicated and the staff find ways to manage her care well which I wasn't able to provide

for her anymore.
I am incredibly grateful to all the carers looking after my mum and would not hesitate to recommend Burnham Lodge to anyone looking for residential care.

Reply from Jenni Laffoley, Brand Marketing Manager at Burnham Lodge

Thanks for taking the time to leave a review. We are so pleased you are happy with the level of communication and the care your mother receives - we are honoured you chose us to help with your mother's care. We shall pass on your lovely feedback to the whole team and thanks again for your lovely recommendation.

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Review of
Burnham Lodge
from Rosemary D (Daughter of Resident) published on 29 August 2023

Submitted via Postal Card • Report

Overall Experience

My mother was lucky and blessed to come and live in Burnham Lodge. First days she was very nervous and also weak, but now whenever I come, my mother's personality and her strength has returned. She always looks happy and relaxed and very confident that staff come and help to offer support plus laughter

to her daily life. I feel very welcome and now I am less worried about Mum because she feels valued and her health is evident.

Reply from Lindsay Mahoney, Area Administrator at Burnham Lodge

Thank you for your kind words. We are very happy to hear that your mum has settled in well and is enjoying her time at Burnham Lodge. We will pass on these lovely words to all the staff at Burnham Lodge and we are sure they will be very pleased to hear this.

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Review of
Burnham Lodge
from Ingrid B (Daughter of Resident) published on 23 May 2023

Submitted via Postal Card • Report

Overall Experience

My mum recently passed away at Burnham Lodge. I cannot express my gratitude for the care and kindness she experienced there. The staff were most sensitive and caring for Mum. They made myself and my sister at ease knowing Mum was in the best hands. Thank you so much.

Reply from Jenni Laffoley, Brand Marketing Manager at Burnham Lodge

It's so kind of you to take the time and trouble to submit such a lovely review of Burnham Lodge, at what must be a difficult time for you and your family following your mothers passing. We're sure that the team at Burnham will be very grateful to hear your comments and we send you our warm wishes.

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Review of
Burnham Lodge
from P B (Sister of Resident) published on 22 May 2023

Submitted via Postal Card • Report

Overall Experience

My sister spent 2 weeks respite at Burnham Lodge. This was a completely new experience for us as she has always been cared for by family. She settled in well and this was down to the wonderful caring staff. They always took the time to see if she needed anything and always with a smile. We feel she

was very well cared for and enjoyed her time there and this gave our family a much-needed break. Thank you all for making Burnham Lodge feel like a home from home!

Reply from Jenni Laffoley, Brand Marketing Manager at Burnham Lodge

Thank you for taking the time to leave this lovely review of Burnham Lodge. We are so pleased that we were able to support both your sister and you and your family with her care needs and it's great to hear she enjoyed her time with us. Warm wishes to you and your family.

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Review of
Burnham Lodge
from Jim W (Son of Resident) published on 1 February 2023

Submitted via Website • Report

Overall Experience

I have nothing but praise for the all the staff and facilities at this lovely care home.
My mother was brought to Burnham Lodge for nursing care following a four-week stay at the hospital, and from the outset, she has received loving care and attention. All the staff are willing and happy to help with

my mother's needs, the rooms are clean, bright and suitably equipped, and the grounds are beautiful.

Reply from Diana Nisbet, Marketing Executive at Burnham Lodge

We're so pleased to read your wonderful review of our Burnham Lodge home - it's great to hear that you've been so happy with your mother's care with us following her four-week stay in the hospital. It's so gratifying when people like yourself take the time and trouble to give us feedback, and it's a real pleasure to pass these lovely comments on to the team at Burnham Lodge. Thanks again.

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Review of
Burnham Lodge
from J H (Daughter of Resident) published on 16 December 2022

Submitted via Postal Card • Report

Overall Experience

Mum was at Burnham Lodge for seven weeks. The staff were very caring, compassionate and professional. Sadly Mum passed away sooner than anticipated. The staff were very kind and made the last few days more peaceful and easier to bear.

Reply from Jenni Laffoley, Marketing Coordinator at Burnham Lodge

We are so sorry for your loss. We feel very privileged to have been able to care for your mother in her last few weeks and it brings us all comfort to know she was made to feel comfortable by the team here at Burnham Lodge. Thank you for your kind words and we wish you all the best.

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Review of
Burnham Lodge
from Carol B (Daughter of Resident) published on 26 October 2022

Submitted via Postal Card • Report

Overall Experience

My mother was brought to Burnham Lodge in palliative care. She has been very well looked after and I feel confident that however long my mother has left, she will be comfortable and will be looked after. Thank you Burnham for the huge relief I feel.

Reply from Jenni Laffoley, Marketing Manager (Brand) at Burnham Lodge

Thank you for your review of Burnham Lodge and we are so pleased you are happy with the level of care your mother has been receiving, it's our pleasure to look after her.

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Review of
Burnham Lodge
from D D (Son of Resident) published on 26 October 2022

Submitted via Postal Card • Report

Overall Experience

I cannot speak highly enough of this home. Although my father's stay was short, he was excellently looked after. All of the staff were friendly and helpful, whatever their job was, nurse, carer, reception, even the decorators. I thoroughly recommend this care home.

Reply from Jenni Laffoley, Marketing Coordinator at Burnham Lodge

Thank you so much for your kind words about Burnham Lodge and the care your father received. We are extremely grateful for your recommendation and will share your lovely comments with our valued team members.

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Review of
Burnham Lodge
from Ian K (Son of Resident) published on 31 August 2022

Submitted via Website • Report

Overall Experience

Thank you for the opportunity for me to say how very grateful we are as a family that you have all looked after my dad so well since his admittance. All the staff have been very caring and helpful and the general feeling about the place is good and positive. The place is always very clean and pleasant

to be in, which is helped by the staff, who are always ready to help and are so considerate. A special thank you for being such a kind, caring person goes to the deputy manager, she is an angel who really makes us relatives feel like we are being considered in the process of losing our loved ones. The first time I met her at Wexham Park hospital, I thought, yes, she is a good person and all the family think the same. Thank you also to the carers who have the difficult job of looking after our loved ones and the chef who does everything he can to give my dad what he wants to eat. Well done to all of the staff.

Reply from Alison Reijman, PR Coordinator at Burnham Lodge

Thank you so much for your wonderful words about Burnham Lodge. We are so heartened to know you are happy with the way in which we have looked after your dad. We shall certainly pass on your thanks and appreciation to all our lovely team here, especially our deputy manager. They will be delighted with your recommendation and very positive feedback.

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Care Home Owned by Hartford Care Group Ltd in Buckinghamshire

Hartford Care Group Ltd Locations in Buckinghamshire (1)

Hartford Care Group Ltd Reviews in Buckinghamshire (82)

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Awards / Recognitions (9)

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