Hartford Care Group Ltd in Devon | 1 Care Home

Review of
Malden House
from F S (Wife of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

This is a small and happy care home where all the residents are respected and well cared for. The carers always have time for the residents however busy they are.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House

Thank you for taking the time to write this review. The team will be happy to hear that the care, support and respect they show to the residents doesn't go unnoticed and is appreciated. We will pass on these kind words to the team at Malden House.

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Review of
Malden House
from A B (Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

Always a welcome, and resident available nicely dressed. Plenty of staff around who treat the residents well and with compassion when required

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House

Thank you for taking the time to write this review. It is wonderful to hear how welcome you feel when visiting Malden House and how the care, support and compassion shown to the residents doesn't go unnoticed. We will pass on your kind words to the team at Malden House.

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Review of
Malden House
from K G (Daughter of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

My mother who I've been caring for two years went into respite at short notice. The care home were so accommodating and gave her a lovely room with en-suite. All the staff were so cheerful and kind and looked after my mother very well. The team are all very respectful and the residents all seemed content

and happy. A big thank you to all the staff for their professionalism and kindness.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House

Thank you for taking the time to write this review. Thank you for Choosing Malden House for your mothers stay. It is wonderful to hear how happy you were with her room and the care and support your mother received during her time with us. We are pleased to hear how kind and friendly yet still professional the team are and we will pass on these kind words to all at Malden House.

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Review of
Malden House
from James R (Son-in-law of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

My partner and I are eagerly awaiting the birth of our first Grandchild and with that we had to find somewhere to look after my Mother-in-law who lives with us. We wanted somewhere that would look after her as we do. With care and compassion, with friendliness and sensitivity. In the manager and her

team we found that. My Mother-in-law has moderate dementia but other mental health needs and it has taken us a long time to get the right care balance. The manager took on board all of our concerns and came up with a care plan in the home that has kept her happy and safe. Thank you Malden House.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House

Thank you for taking the time to write this review and congratulations on becoming grandparents. We are so pleased to hear that the levels of care, compassion and support you were looking for for your mother in law where found at Malden House and that your mother in law feels happy and safe. Your kind words will be passed on to the team at Malden House.

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Review of
Malden House
from Neil C (Stepson of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Super staff, great food, a really caring environment. Well organised and ready to listen to feedback. My Stepmother is in the very best place I can think of, all her needs are met on a regular basis,

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House

Thank you for taking the time to write this review. We are pleased to know that the team at Malden House are caring and friendly and open to feedback. Its great to know that your step mother is receiving the best possible care and support and that you can rest easy know she is happy and safe. We will pass on your kind words to the team at Malden House.

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Review of
Malden House
from Kay R (Cousin of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

After looking after my cousin for the last six months, I reluctantly decided it was time for her to go into a care home. We lived close to the home for a number of years so it was the first one I tried. They could not have been more helpful and my cousin moved in within a week. Her room is lovely and

the staff could not have been more welcoming. As I have been unwell over the Christmas period I was even sent a photo showing her having a good time. Some other relatives visited this week and they were extremely impressed.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House

Thank you for taking the time to write this review. Making the decision for a loved one to move into a care home can be extremely difficult but we are pleased to hear that this was made slightly easier by the team at Malden House. Its lovely know that your cousin enjoyed Christmas and even though you were unable to join your cousin you were kept updated on her day. Thank you for these kind words which will be passed on to the team at Malden House.

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Review of
Malden House
from Jane A (Daughter of Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience

Having lived in Malden for a few years very happily, my mother passed away at the end of November. I would like to commend all the staff at Malden House for their empathy and the exceptional end of life care they gave my mother. Their dealings with my father and all of the family was exemplary and they

helped to ease us all although my mum's final journey. We cannot thank them enough.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House

Please accept our condolences on the loss of your mother. It is heartwarming to know that a very sad time in the lives of your family was eased slightly by the care, compassion and empathy shown by the team at Malden House. Thank you for taking the time to write this review and thank you for your kind words which will be passed on to the whole team at Malden House.

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Review of
Malden House
from C O (Daughter of Resident) published on 7 January 2025

Submitted via Postal Card • Report

Overall Experience

Mum has settled well at Malden House and seems to be happier than any of us expected. Thank you for looking after her.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House

Thank you for taking the time to write this review. We are pleased to hear how well your mum has settled in to Malden House and is very happy. We will pass on your kind words to the team at Malden House.

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Review of
Malden House
from Jo E (Wife of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience

My husband has been attending Malden House for once a week daycare for six months, he also had a two-night respite stay in the summer. He's been made so welcome by the management team and staff, and I feel welcome when I drop him off and collect. It's always good to see the full-time residents, in what's

a relaxed, friendly atmosphere. Thanks so much, Malden House, the weekly daycare has made a positive difference to us both.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House

Thank you for these kind words. It is lovely to know that your husbands visits to Malden House make a positive difference to both yourself and your husband and that you are made to feel very welcome in the home too. We will pass on theses kind words to the team at Malden House who no doubt will be delighted to hear this.

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Review of
Malden House
from S S (Friend of Resident) published on 4 September 2024

Submitted via Postal Card • Report

Overall Experience

Very helpful. Friendly staff. Efficient.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House

Thank you for taking the time to write this review. It is lovely to hear how helpful, friendly and efficient you find the team at Malden House. We will pass on these kind words to the team.

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Review of
Malden House
from D M (Resident) published on 3 September 2024

Submitted via Postal Card • Report

Overall Experience

A hidden gem of a care facility on the outskirts of the popular seaside town of Sidmouth. It runs as a well-oiled machine providing exceptional personal care either one-to-one or in a group setting. Obviously the staff have received a high level of training through the guidance of a high-level management

team. Would highly recommend.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House

Thank you for taking the time to write this review. We are delighted to hear these wonderful words regarding Malden House and will pass this on to the team who, no doubt will be thrilled to hear this. Once again, thank you for your words.

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Review of
Malden House
from C B (Wife of Resident) published on 20 August 2024

Submitted via Postal Card • Report

Overall Experience

Thank you to Malden House for making our anniversary very special, it was wonderful. Myself and my husband were overwhelmed with joy and appreciated all your hard work. Thank you for making me feel welcome as much as my husband who lives here.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House

Thank you for taking the time to write this review. We are so pleased to hear that your special day was celebrated in such a lovely way at Malden House. It is very heartwarming to hear how welcome you are made to feel when visiting your husband. We will pass on these kind words to the team at Malden House. Happy anniversary!

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Review of
Malden House
from Trish W (Relative of Resident) published on 20 August 2024

Submitted via Postal Card • Report

Overall Experience

Today was a special celebration for my relative and his wife. The staff at Malden House went out of their way to welcome us and help celebrate their Golden wedding anniversary. He is always happy and confident to be living at Malden House when we visit him. We appreciate the photos on social media,

he is always involved in the activities and to see them every day si so reassuring, knowing he remains happy every day.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House

Thank you for taking the time to write this review. Across all of Hartford Care relatives and loved ones are as important to us as our residents are, you all play an important part so it is wonderful to hear how welcome you feel when visiting Malden House. We are also happy to hear how such a special occasion was celebrated and that seeing all the amazing photographs on social media leaves you feeling reassured that your loved one is so cared for, supported and happy. We will pass on these kind words to the team at Malden House.

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Review of
Malden House
from Janet B (Wife of Resident) published on 1 August 2024

Submitted via Website • Report

Overall Experience

We received a very warm welcome when we went to visit Malden House and again when my husband went for a two-week respite break. The staff were very caring and helpful. Communications with the home were excellent - very prompt replies to messages and I felt very informed about how my husband was settling

in. An issue which caused my husband to feel uncomfortable during the early days of his stay was resolved swiftly and satisfactorily.
I was able to have a break from my role as a carer knowing that my husband was in very safe hands and in a very comfortable environment.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House

Thank you for taking the time to write this review. We are pleased to hear how happy you are with your husband's stay at Malden House and how welcoming and supportive the team was along with keeping you informed and resolving any issues that may have arisen. We are also glad that you were able to relax and have a break from caring for your husband knowing that he was being well cared for. We look forward to welcoming you back to Malden House in the future if the need arises. We will pass on these kind words to the whole team at Malden House.

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Review of
Malden House
from C G (Daughter of Resident) published on 18 July 2024

Submitted via Website • Report

Overall Experience

It's approaching three years since our Mum came to Malden over which time her care needs have changed. The team at Malden have consistently been fantastic in every aspect and we are comforted and happy that she is in safe and caring hands. Alongside excellent care, Malden provides imaginative and engaging

activities often tailored to the individual interests and needs of residents.
Thank you for your commitment to looking after our loved ones.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House

Thank you for taking the time to write this review. It is great to hear how the care and support your mother has received has been to a high standard and that standard has been kept through her changing care needs. Person-centered care is at the forefront of the care we provide at Hartford Care and this continues through into the activities provided for residents and it is good to hear positive feedback on this. We will pass on these lovely words to the whole team at Malden House.

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Review of
Malden House
from Gill H (Daughter of Resident) published on 17 June 2024

Submitted via Website • Report

Overall Experience

Amazing staff so caring could not ask for anything better.
Management dealt with any enquiries before we moved my mum reassured me every step of the way.
The move couldn’t have been managed any better.

Reply from Jenni Laffoley, Marketing Manager at Malden House

Thank you so much for your kind review. We are so pleased you are happy with how all your enquiries were managed, you felt reassured throughout the whole process, and your mum's move into Malden House went smoothly. We're glad to have her here with us.

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Review of
Malden House
from Gill H (Daughter of Resident) published on 3 May 2024

Submitted via Postal Card • Report

Overall Experience

It is such a pleasure to visit my Mum at Malden House. The staff care given to my Mum is amazing, such dedication. The food is wonderful, tasty, adjusted to fit each resident. A lot of activities are always organised. Something different each day.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House

Thank you for these kind words. It is good to hear that you can rest assured that your mum is safe and cared for at Malden House. At Hartford Care, we believe very strongly in person-centred care so adapting our homecooked meals and our activities program so that all residents feel included is very important. Thank you for taking the time to write this review, we will pass these lovely words to the team at Malden House.

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Review of
Malden House
from John T (Wife of Resident) published on 3 May 2024

Submitted via Postal Card • Report

Overall Experience

My experience is very good. I know my wife is in very good hands. The care applied at Malden House is very personal and on a daily basis is kind, attentive and very personal. I am relieved about my wife's daily life as I know Malden House and its staff will go the extra mile on her behalf.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House

Thank you for these lovely words. It is great to hear how reassured you feel with the care and support your wife is shown at Malden House. We believe very strongly in person-centred care and to know this doesn't go unnoticed is very good to hear. Thank you for taking the time to write this review and we will pass on these kind words to the team at Malden House.

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Review of
Malden House
from Anthony S (Husband of Resident) published on 30 April 2024

Submitted via Postal Card • Report

Overall Experience

My wife is being looked after very well. The staff at Malden House treat her with respect and kindness. She seems very happy and has settled in well to her accommodation.

Reply from Jenni Laffoley, Brand Marketing Manager at Malden House

We are so pleased your wife has settled in well to her new home and you are happy with the level of care, respect and kindness she receives from the team at Malden House. Thank you for taking the time to leave a review, we shall pass your comments on to the team.

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Review of
Malden House
from R W (Daughter of Resident) published on 20 March 2024

Submitted via Postal Card • Report

Overall Experience

As a family, we have been so impressed with the endless kindness and patience shown by all the staff at Malden House. It was the perfect place for Mum to recuperate after five weeks in hospital.

Reply from Jenni Laffoley, Brand Marketing Manager at Malden House

Thank you so much for your kind review. We are delighted to hear your high praise for the whole team at Malden House and we are so pleased we were able to support your mum with her recuperation. We shall share your comments with the team. Thanks again.

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Care Home Owned by Hartford Care Group Ltd in Devon

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