Hartford Care Group Ltd in Dorset | 1 Care Home

Review of
The Laurels & Pine Lodge
from C W (Daughter-in-law of Resident) published on 17 April 2025

Submitted via Website • Report

Overall Experience

All the team at Laurels & Pine Lodge have made Mum really comfortable and included. She settled in straight away and made a choice to stay on after her initial 2 week respite which was so good as as a family we were concerned for her safety alone at home.
Thank you to all the staff for making her so

welcome and for all that you do, she has gone back to how she was 2 or 3 years ago.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at The Laurels & Pine Lodge

Thank you for taking the time to write this review. We are so pleased to hear your mum enjoyed her time at The Laurels & Pine Lodge after her initial two week visit that she decided to stay. It is good to know that, as a family, you can rest assured that your mum is being well cared for and is supported and safe. We will pass on your kind words to the team at The Laurels & Pine Lodge.

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Review of
The Laurels & Pine Lodge
from Zoe F (Granddaughter of Resident) published on 10 April 2025

Submitted via Website • Report

Overall Experience

On Sunday the 30th of March we came to the Laurels and pine to attend their mother's day event. The whole evening was lovely the food was really nice and the atmosphere made us feel like part of a family. My son came with us and he was treated with such love and respect it was just such an amazing evening

as all events have been. So impressed and I think the team always go above and beyond to make us feel welcome.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at The Laurels & Pine Lodge

Thank you for taking the time to write this lovely review. We are so pleased to hear what a wonderful day you had at The Laurels & Pine Lodge. The team will be so happy to know that you all felt so welcomed and part of the family. We will pass on your kind words to the whole team at The Laurels and Pine Lodge.

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Review of
The Laurels & Pine Lodge
from J G (Wife of Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

Manager and all carer personal, polite, caring and professional. They are helpful and understanding. They are reassuring and have made my husband very welcome and comfortable. They have gained our full trust. The Pine Lodge is clean, warm and well looked after and we are more than happy with the service

provided.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at The Laurels & Pine Lodge

Thank you for taking the time to write this review. We are pleased to hear how happy you and your husband are with the care and support he receives at Pine Lodge. The team at Pine Lodge will be very happy to know that the care, support and understanding shown to not only your husband but yourself too does not go unnoticed and your kind words will be passed on to them.

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Review of
The Laurels & Pine Lodge
from S F (Daughter of Resident) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience

Mum has lived here for 2.5 years. I now feel part of a family. We all laugh together. I have complete trust in their top quality care and love for my mum.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at The Laurels & Pine Lodge

Thank you for taking the time to leave such a great review, we are so pleased to hear you feel like part of the family when you visit. All the staff feel so proud to support all our wonderful residents making them feel safe, relaxed and secure. This comes from the top and our Home Manager is always helping with the daily care of our residents. Thank you again for writing such lovely comments I will be sure to pass these on to the whole team. We look forward to seeing you again very soon when you come and visit your mum.

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Review of
The Laurels & Pine Lodge
from C D (Son of Resident) published on 21 October 2024

Submitted via Postal Card • Report

Overall Experience

I have generally found the staff and leadership to be helpful and caring towards residents. Also the staff I have met have been helpful. As a family member, it is really important to know that Dad is being well looked after. Thank you for your good work. It would be helpful to find a solution to losing

items of laundry - e.g. if you can recommend suitable ways to label.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at The Laurels & Pine Lodge

Firstly, I would like to thank you for taking the time to leave such a lovely review. We are so pleased to hear your father has settled in so well to life at The Laurels and Pine Lodge. We are also so thrilled to hear you are pleased with the care and support at the home. Unfortunately, there is a long-standing concern over laundry and we apologise for the missing clothes, we will endeavour to sort this out in-house. Thank you again for leaving a review and I will be sorted to pass it on to the staff at The Laurels and Pine Lodge.

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Review of
The Laurels & Pine Lodge
from D E (Daughter of Resident) published on 23 September 2024

Submitted via Postal Card • Report

Overall Experience

Always look forward to visiting mum as I care for a brain injured husband so its enlightenment for me. The residents make me laugh with the things they say, they are all so happy without a care in the world. They are all so well looked after and loved by the staff who I find work really hard and put

the residents needs first. I couldn't wish mum to be in a better residential home. Thank you all.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at The Laurels & Pine Lodge

Thank you for taking the time to write these lovely words. It is wonderful to hear how happy and cared for your mum is at The Laurels & Pine Lodge and that you can see the care and devotion given to all our residents. It is heartwarming to know that the time spent visiting your mum also gives you some respite and relaxation time. These kind words will be passed on to the team at The Laurels & Pine Lodge.

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Review of
The Laurels & Pine Lodge
from I N (Niece of Resident) published on 23 September 2024

Submitted via Postal Card • Report

Overall Experience

A lovely welcoming care home. The staff are friendly yet professional. Lots of activities with photos online. Our relative is very happy here. The chef also makes lovely cakes on their birthdays and the catering is excellent.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at The Laurels & Pine Lodge

Thank you for taking the time to write this review. We are pleased to hear how welcoming and friendly you find The Laurels & Pine Lodge. The wellbeing of our residents across Hartford Care is very important to us and we celebrate our residents in every way from the amazing activities programmes to the tasty birthday cakes baked by our amazing chefs. Thank you once again for these kind words which will be passed on to the team at The Laurels & Pine Lodge.

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Review of
The Laurels & Pine Lodge
from Jane G (Niece of Resident) published on 18 September 2024

Submitted via Postal Card • Report

Overall Experience

Activities are very well organised and advertised on social media.
The chef does a wonderful job, and it is lovely to see photos of the celebration birthday cakes.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at The Laurels & Pine Lodge

Thank you for taking the time to write this review. These kind words will be passed on to the team at The Laurels & Pine Lodge.

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Review of
The Laurels & Pine Lodge
from Tim D (Son of Resident) published on 18 September 2024

Submitted via Website • Report

Overall Experience

Whenever I visit, the staff always know where my mother is and what she is doing. I'm very happy with the care and attention she receives. Full marks to the entertainments staff who, in addition to organising events, spend a lot of time just interacting with residents. Management staff are approachable

and always prepared to assist with inquiries.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at The Laurels & Pine Lodge

Thank you for taking the time to write this review. We are very pleased to hear how happy you are with the care and support your mother receives at The Laurels & Pine Lodge. Across Hartford Care, the well-being of our residents is very important to us so it is wonderful to hear that your mum is enjoying the activities provided and the interaction she receives from the team. We will pass on these kind words to all at The Laurels & Pine Lodge.

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Review of
The Laurels & Pine Lodge
from Cherry B (Daughter-in-law of Resident) published on 10 June 2024

Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been in this rest home for nearly 9 weeks and my husband and I are delighted with the care and attention she is receiving. After the initial 8-week respite period we didn't even bother looking at other homes, why would we? The food is excellent and a really good variety and the

level of care is a really high standard. My mother-in-law now always looks clean and tidy. She is warm and safe, thanks to the friendliness and hard work of the carers. The manager is always approachable and accessible.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at The Laurels & Pine Lodge

Thank you for taking the time to write this review. We are pleased to hear how happy you are with the care and support your mother-in-law is receiving at The Laurels & Pine Lodge. It is great that she is enjoying the home-cooked meals provided and that as a family you feel she is safe and looked after by the team. We will pass on these kind words to the manager and the team at The Laurels & Pine Lodge.

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Review of
The Laurels & Pine Lodge
from Jeff P (Son of Resident) published on 25 April 2024

Submitted via Website • Report

Overall Experience

When visiting my mother, she is always happy and does not stop telling us how lovely her meals are. The care home is clean and tidy, and there are a lot of activities laid on for the residents. The staff are always polite and friendly.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at The Laurels & Pine Lodge

We are very pleased to hear how happy your mother is at The Laurels and Pine Lodge and that she is enjoying the home cooked meals. Its great to know that you find the home clean and tidy and that the team are welcoming and friendly. We will pass on these kind words to all of the team and thank you for taking the time to write these kind words.

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Review of
The Laurels & Pine Lodge
from Luke F (Grandson of Resident) published on 25 April 2024

Submitted via Website • Report

Overall Experience

Amazing care home. They take extremely good care of my grandmother. They do regular events and activities, and most of the time, they get all the family involved. My grandmother is extremely happy here, and when we come to visit, we are warmly welcomed and made to feel comfortable. The food is delicious,

and there is always a variety for the residents. Overall experience is 10/10.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at The Laurels & Pine Lodge

Thank you for taking the time to write this review. It is great to hear that your grandmother is well cared for and enjoying the home-cooked meals at The Laurels and Pine Lodge. At Hartford Care, we pride ourselves on the well-being of our residents, which includes, not only activities for them but inviting friends and relatives into their homes too and it's good to hear you enjoy joining in. We will pass on these lovely words to the team at The Laurels and Pine Lodge.

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Review of
The Laurels & Pine Lodge
from Mary K (Friend of Resident) published on 18 April 2024

Submitted via Postal Card • Report

Overall Experience

Often come around dinner time due to work commitments. The food always looks healthy and appetising. Staff always ask residents what they would like from a great choice. They treat them with respect, however, can be overwhelming with the noise/seating arrangements. I also feel at the end of the day

when I visit the smell of urine can be strong, if I have the opportunity to visit early in the day this does not happen.

Reply from Jenni Laffoley, Brand Marketing Manager at The Laurels & Pine Lodge

Thank you for taking the time to leave a review. We are so pleased you are happy with the quality of food we serve and how our teams care for the residents with respect and dignity - we shall pass these comments on to the team. We are sorry to hear you have experienced an unpleasant odour when visiting our home. Maintaining a clean and fresh environment is extremely important to us, so please rest assured that this will be investigated and resolved without delay.

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Review of
The Laurels & Pine Lodge
from S B (Daughter of Resident) published on 16 April 2024

Submitted via Postal Card • Report

Overall Experience

Lovely homely care home where I feel the carers all know my mum. The food always looks wholesome and plenty of it.
The only thing I feel at the moment is that the home is feeling really full and at dinner time there doesn't always seem space for everyone.
Overall though I can't commend the home

high enough when I know my mum is very happy.

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Review of
The Laurels & Pine Lodge
from L T (Daughter of Resident) published on 16 April 2024

Submitted via Postal Card • Report

Overall Experience

Positives: Nice family-friendly atmosphere and the staff are welcoming and friendly, despite the difficulties of the job. Residents are encouraged to join in with the activities. The food is varied and excellent and all individual tastes are catered for. There is only one negative in that repairs to

the room can take a long time. The remote for the TV doesn't work and we haven't had this replaced. Sometimes a lack of staff - but think that's a nationwide problem. But I would recommend this care home to others.

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Review of
The Laurels & Pine Lodge
from C N (Granddaughter of Resident) published on 15 April 2024

Submitted via Postal Card • Report

Overall Experience

Grandad seems very happy at The Pines, in better-than-anticipated and feeling well at home. It's heartwarming to see the carers getting him involved in activities, even though I know he can be stubborn and still be able to see his lovely smile on social media. I feel he will be happy and settled here

until the end of his life.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at The Laurels & Pine Lodge

Thank you for taking the time to write this review and for sharing these kind words. It is wonderful to hear how happy your Granddad is at Pine Lodge and that you are also happy with the care and support provided and seeing him smile. We will pass on these lovely words to all the staff at The Laurels and Pine Lodge.

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Review of
The Laurels & Pine Lodge
from Elaine P (Daughter of Resident) published on 10 April 2024

Submitted via Postal Card • Report

Overall Experience

My mum is very happy here. When I visit she is always pleased to see me. I join in the activities which are always fun. Mum enjoys the singers. I sometimes thing she loves the staff more than me which I am very happy with.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at The Laurels & Pine Lodge

Thank you for taking the time to write this review. We are so glad to hear how happy your mum is at The Laurels & Pine Lodge. It's good to hear that she finds all the activities fun and that you enjoy joining in too. We will pass on these lovely words to all the staff who no doubt will be happy to hear how highly thought of they are and how happy your mum is.

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Review of
The Laurels & Pine Lodge
from Mark W (Nephew of Resident) published on 21 March 2024

Submitted via Website • Report

Overall Experience

The care of my late aunt has been outstanding since I decided that it was time for her to move here where she would be safe, well cared for and loved. We knew about the care home having visited friends there previously. We were always impressed by the standards and the homely feel that it offered.
We

enjoyed several hours at events held for relatives and other social activities. Sadly due to personnel circumstances, we have not been able to visit very regularly. The home always kept us updated on my aunt's health. We always knew that she was fine in their care. Thank you to the Team, you all do an amazing job.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at The Laurels & Pine Lodge

Thank you for taking the time to write these kids words. We are pleased to hear that your aunt was well cared for during her time at Laurels & Pine Lodge and you were safe in the knowledge that she was safe and looked after. We are also happy to hear that you joined in with the many events held for residents and relatives and got to enjoy these with your aunt. Once again thank you for these lovely words which will be passed on to all the staff at Laurels & Pine Lodge.

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Review of
The Laurels & Pine Lodge
from D S (Regular Volunteer) published on 19 February 2024

Submitted via Website • Report

Overall Experience

Staff are very friendly, I do voluntary work at this wonderful care home, residents make me very happy to work.
Very nice gardens, social activities, Christmas winter wonderland. Nice paintwork decoration and the food is delicious. What more could you ask for.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at The Laurels & Pine Lodge

Thank you for taking the time to write this lovely review and thank you for spending your free time volunteering with the residents at The Laurels & Pine Lodge, I am sure the residents and the staff appreciate it.

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Review of
The Laurels & Pine Lodge
from J D (Wife of Resident) published on 12 December 2023

Submitted via Postal Card • Report

Overall Experience

The Laurels & Pine Lodge continues to be a happy home where residents are known by name by the staff who are kind and caring.
Any concerns are taken on board and dealt with and communication between staff and relatives is very good.
Management has been very supportive when necessary. Activities

are plenteous, but there are quiet places to go to if residents and relatives prefer. A good choice of care home.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at The Laurels & Pine Lodge

Thank you very much for taking the time to write this review. We are pleased you are happy with the care your loved one receives. It is also good to hear that staff and management are very supportive and there is a good choice of activities with also quiet places to visit. We will pass on your kind words the the staff and management.

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Care Home Owned by Hartford Care Group Ltd in Dorset

Hartford Care Group Ltd Locations in Dorset (1)

Hartford Care Group Ltd Reviews in Dorset (98)

The Laurels & Pine Lodge

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Awards / Recognitions (9)

Top 20 Mid-size Care Home Groups 2023

Top 20 Mid-size Care Home Groups 2022

Top 20 Mid-size Care Home Groups 2021

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