Hartford Care Group Ltd in Oxfordshire | 1 Care Home

Review of
Newland House
from Roderick B (Husband of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

All good.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Newland House

Thank you for taking the time to write this review. We ae pleased to hear that everything is going well at Newland House. We will pass on your kind words to the team.

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Review of
Newland House
from Susan H (Daughter of Resident) published on 20 January 2025

Submitted via Postal Card • Report

Overall Experience

My mother has lived at Newland for approximately two months. From arriving, she has been looked after in an exemplary fashion. Nothing has been too much trouble, the manager and all the staff are fantastic, so welcoming and caring. My brother and I spent Christmas Day there, everything was beautifully

arranged for the residents and visitors. It was lovely to be with Mum. Nothing was too much trouble for the excellent staff on duty. They are all lovely, such a good team.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Newland House

Thank you for your kind words. We are very happy to hear how well cared for and supported your mother is at Newland House and that you are made to feel so welcome when you visit. It is heartwarming to know you had a wonderful Christmas spent with your mother and the team made sure it was a special day. Thank you for taking the time to write this review which will be passed on to the team at Newland House.

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Review of
Newland House
from Philippa J (Daughter of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience

We didn't want Dad to go into a home but are so pleased that we found Newland House.
All of the staff go above and beyond to give the best possible care. The atmosphere is absolutely fantastic with entertainment provided even for Dad who is bedridden. There is always a friendly welcome and the staff

are never too busy to stop and chat about any concerns. Dad is happy, safe and well cared for. Cannot thank everyone enough. So thank you!

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Newland House

Thank you for taking the time to write this review. It is so great to hear how happy your dad is at Newland House and is also enjoying all the amazing activities on offer. It is heartwarming to know that, as a family, you can rest assured that your dad is happy, well cared for and supported. We will pass on your kind words to the team at Newland House.

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Review of
Newland House
from H H (Daughter of Resident) published on 12 August 2024

Submitted via Postal Card • Report

Overall Experience

The care that my dad gets is fantastic. All the carers understand Dad's needs. His communication is not good, but they all know what he wants/needs. It certainly means we can relax knowing he is taken care of so well.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Newland House

Thank you for taking the time to write this review. We are pleased to hear that your dad is well cared for and supported at Newland House and that you can relax in the knowledge that he is safe and taken care of. We will pass on these lovely words to the team at Newland House.

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Review of
Newland House
from J L (Daughter of Resident) published on 9 August 2024

Submitted via Postal Card • Report

Overall Experience

My mum has been here for just over 2 years now and is progressively getting worse, but the staff here are so caring and supportive to her in every way. I can't fault them. They are all very friendly towards me too, making me feel very welcome. I am kept up to date on every single thing to do with my

mum. They have lots of family/friends events throughout the year which are enjoyed by the residents enjoying themselves. It's so reassuring to know my mum is getting the proper care she needs.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Newland House

Thank you for taking the time to write this review. We are sorry to hear of your mother's declining health but glad to hear it gives you peace of mind and comfort that she is so well cared for and supported by the team at Newland House. We are pleased to know that you are kept up to date on everything concerning your mum and that you enjoy the regular events held at Newland House throughout the year. We will pass on your kind words to the whole team.

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Review of
Newland House
from J B (Daughter of Resident) published on 28 June 2024

Submitted via Postal Card • Report

Overall Experience

After making a very difficult decision to place Mum into a care home, we felt relieved to know she was being left in Newland House, where all the staff are caring and considerate to the residents and their individual needs.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Newland House

Thank you for taking the time to write this review. Thank you for choosing Newland House as your mum's new home. It is lovely to hear how at ease you now feel knowing that your mum is being well cared for and supported by the team and that all her needs are being met. We will pass on these kind words to all the team at Newland House.

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Review of
Newland House
from T J (Husband of Resident) published on 28 May 2024

Submitted via Postal Card • Report

Overall Experience

My wife whose medical problem prevents her from writing wanted to do a review herself, she has been a resident at Newland House since last January. She has a deteriorating dementia which prevents her from re-learning to walk or stand since she sustained a hip fracture last November. She also has an

indwelling urinary catheter and is faecally incontinent. I can not speak too highly of the high quality, loving and patient care shown to her by all staff members in fulfilling her needs, both physically and mentally. There is a warm and friendly ambience at the home and as much freedom as possible is given to residents to live their lives as they wish, for their visitors, to see them without restriction and always receiving a warm welcome from the staff.

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Review of
Newland House
from S N (Wife of Resident) published on 16 May 2024

Submitted via Postal Card • Report

Overall Experience

I chose Newland House because it is a home rather than an institution, not perfect but welcoming and relaxed. I am really happy in the knowledge that my husband is being so well cared for.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Newland House

Thank you for taking the time to write this review. It is nice to hear how welcoming and relaxed you find Newland House and that you are happy with the level of care and support your husband receives. We will pass on these kind words to the team at Newland House.

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Review of
Newland House
from Janet B (Daughter of Resident) published on 28 September 2023

Submitted via Website • Report

Overall Experience

My family and I would like to thank all of the staff for their excellent care they provided in my father's later years. He passed away last week and the palliative care given to him was outstanding. I would recommend this lovely wonderful care home to families that potentially are looking for placements

for a loved one to end their final years. I was a registered general nurse and witnessed the highest quality of care possible.

Reply from Jenni Laffoley, Brand Marketing Manager at Newland House

Thank you for your kind words, especially at a time which is likely to be difficult for you and your family. It was our pleasure to care for your father, and we are very grateful to you for your recommendation of Newland House. We send you our warm wishes to you and your family.

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Review of
Newland House
from H F (Daughter of Resident) published on 8 June 2023

Submitted via Website • Report

Overall Experience

This is a special thank you to the team at Newland House, Witney, for exceptional ongoing care for my mother, who had to go into care in her early 90s. I am particularly impressed with the staff’s follow-up with the hospital when she had to go to A and E, checking on when she was likely to go back to

Newland House, keeping in contact with me to make sure we all knew what was going on, and then making subsequent adjustments to meet her needs (that hospital bed will make things so much more comfortable for her).

Reply from Jenni Laffoley, Bran at Newland House

Thank you for your kind words about the team at Newland House. We are so pleased you are happy with the level of care your mother is receiving and that you feel well informed by us. It's our pleasure to have your mother living with us at Newland House, and we're glad we have been able to tailor her care to suit her needs since her stay in hospital. Thanks again for your lovely review.

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Review of
Newland House
from Jeanette B (Wife of Resident) published on 13 February 2023

Submitted via Website • Report

Overall Experience

It has been a difficult decision to come to, to admit that I was not able to care for my husband. Having visited other homes the moment I entered Newland House the warm, friendly atmosphere helped me to make the decision that this was the right thing to do. The staff are so helpful, nothing seems too

much for them to do.
They know when to laugh with the residents and when they need comfort. This has been so important to my husband and to me.
I can't rate this home highly enough - I think at least ten stars. Thank you for all your care to him and me. It has been a long journey but we have got there.

Reply from Diana Nisbet, Marketing Executive at Newland House

What a truly wonderful review you've submitted for our team at Newland House - they will be absolutely thrilled to receive this and you're so kind to take the time and trouble to send it in. We're so glad that you feel happy with your choice of care for your husband, and it's our absolute pleasure to look after him at Newland House. Many thanks again and very warm wishes to you both.

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Review of
Newland House
from Tanya C (Daughter of Resident) published on 23 December 2022

Submitted via Website • Report

Overall Experience

Lovely place the food is excellent. The attention they give all the residents is amazing my mum is very happy, safe and smiling. Not too big with a cosy family feel. I show everyone the food pictures and we all agree we would like to retire here. Thanks for all you do

Reply from Jenni Laffoley, Marketing Manager (Brand) at Newland House

It's lovely to hear that your mum is so happy with us at Newland House. One thing is for sure, we all love our food here and our amazing chef! You are always welcome to join us for a meal anytime. Thank you for your review.

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Review of
Newland House
from Tina T (Daughter of Resident) published on 23 December 2022

Submitted via Website • Report

Overall Experience

It was very hard as a family to accept we couldn't care for our mum properly anymore and the guilt we felt for placing her in a care home was immense. Our minds were immediately put at ease as Mum settled in and was so happy from day one. The staff are just lovely, caring and fun. Always a smile. The

food they receive is just amazing and creative and very tasty. They have regular activities and visits, and people coming in to sing to them. The residents love to dance with the help from the staff. It's so lovely, I'm tempted to move in myself.

Reply from Jenni Laffoley, Marketing Manager (Brand) at Newland House

We know how difficult it is to choose a care home for your loved one, but we are so grateful you trusted us with the care of your mum. We are pleased she has settled in well with us and your minds have been put at ease and it's lovely to hear she's so happy and enjoying all the activities and food we have on offer. Thank you so much for your kind review, you are always welcome in our home.

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Review of
Newland House
from Fiona M (Daughter of Resident) published on 16 December 2022

Submitted via Postal Card • Report

Overall Experience

It's a heartbreaking decision when you need to choose a care setting for a family member. From the moment we stepped into the home, Newland House Care Home, and were greeted by the manager we knew it was the right place. Every member of staff that we have met has been kind, friendly and made us all

feel welcome and one staff member said "we are your second family now". The chef makes the most delicious meals and we all feel incredibly lucky! Thank you everyone.

Reply from Jenni Laffoley, Marketing Manager (Brand) at Newland House

Thank you for your review of Newland House. We pride ourselves on our warm welcome and a home-from-home feel, so it's so lovely when we get feedback like this. We shall pass on your compliments to the chef, thank you again for your kind words.

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Review of
Newland House
from Muriel B (Wife of Resident) published on 16 December 2022

Submitted via Postal Card • Report

Overall Experience

My experience at Newland House Care Home has been none other than amazing. The care manager went out of her way to find out about my husband's physical, personal and emotional needs. His reception on arrival was fantastic, with individual members of staff welcoming him using his Christian name while

introducing themselves. I feel that Newland House has a heart and really cares about the health and welfare of its residents. This was perfectly summed up when I was told 'to regard Newland House as your second family'!

Reply from Jenni Laffoley, Marketing Manager (Brand) at Newland House

Thank you for your lovely, kind words about Newland House and our team. We really are one big, extended family here, so we are delighted to hear you and your husband feel a part of that and have been made to feel welcome in our home.

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Review of
Newland House
from K M (Granddaughter of Resident) published on 16 December 2022

Submitted via Postal Card • Report

Overall Experience

Newland House have been excellent in the care towards my grandad. It was a big change for my grandad and our family and the staff have been understanding and supportive. Everyone we have met has been friendly and the room he is staying in has been great with nice views outside. He has also been really

enjoying the food. Thank you everyone!

Reply from Jenni Laffoley, Marketing Coordinator at Newland House

Thank you for your kind review of Newland House. We understand how challenging a move into care can be but we are so pleased your grandad is settling in so well with us. We're glad he is enjoying the food too, we will pass on your compliments to our chef.

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Review of
Newland House
from L B (Daughter of Resident) published on 22 November 2022

Submitted via Website • Report

Overall Experience

From the first contact, through the settling in phase and ongoing, the thoughtful, kindness of all the staff to my mother and to us, her family, has been lovely. I really appreciate the considerate care with which my mother is treated, not just by the care staff but by everyone. The home is small enough

to have a family feel but has everything she needs. On a practical level, the home is well run, very well maintained and always has lots of interesting activities going on. Staff seem happy, mum eats better than she has for years and very much enjoys the garden where there is always something for her to look at.

Reply from Jenni Laffoley, Marketing Manager (Brand) at Newland House

Thank you for your lovely review. We are so pleased you are happy with the level of care your mother is receiving; we are like one big happy family here at Newland House, and we love that your mother is part of that. We shall share your comments with the whole team, and our chef will be delighted to know how much your mother is enjoying the food.

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Review of
Newland House
from Peter S (Son of Resident) published on 3 October 2022

Submitted via Postal Card • Report

Overall Experience

Used Newland House for respite and could not thank everyone enough for the care and attention they have given to our mother during her one-week stay. Nothing was too much trouble. Would recommend Newland House to anyone. Please keep up the good work.

Reply from Jenni Laffoley, Marketing Manager at Newland House

Thank you for your kind words about Newland House and our team. We are delighted you are happy with the level of care and attention your mother received, and we will be sure to keep up the good work. Thank you again for the recommendation.

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Review of
Newland House
from Alastair P (Son of Resident) published on 25 April 2022

Submitted via Website • Report

Overall Experience

I am very grateful to Newland House for the excellent care they provided to my father in the last months of his life. He was treated with great care, patience, compassion and respect during a very challenging time. I chose Newland House for its atmosphere of professional and practical kindness. The

staff work very hard indeed, but they do so with great humour and considerable personal insight. There is a genuine, unrehearsed warmth contained in the building that you sense on every single visit. I would recommend Newland House to any family without any hesitation whatsoever.

Reply from Alison Reijman, PR Coordinator at Newland House

What a fantastic review of Newland House. It was a pleasure to look after your father and to ensure he received the best possible care, respect and support during his last months. We all believe that laughter and happiness are both essential parts of the Newland way of life and that's what makes us a care home with a smile on its face! We will share your appreciation and recommendation with all the team who cared for your father.

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Review of
Newland House
from Liisa P (Daughter of Resident) published on 14 April 2022

Submitted via Website • Report

Overall Experience

My dear mum was cared for at Newlands until January 2022. We knew when we visited for the first time that the atmosphere was special - it was a calm and welcoming environment with a very homely feel. The staff were kind and patient and the residents were happy and settled. We were always impressed with

the level of activities planned, the cleanliness of the rooms, and the variety of freshly made meals. We were so lucky to have found Newlands, and would not hesitate in recommending it.

Reply from Alison Reijman, PR Coordinator at Newland House

Thank you so much for your fantastic feedback about Newland House. It was our pleasure to look after your dear mum and to have you all as part of our special happy family here. We really appreciate your recommendation, and our lovely team will be so thrilled to read it. Please keep in touch.

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Care Home Owned by Hartford Care Group Ltd in Oxfordshire

Hartford Care Group Ltd Locations in Oxfordshire (1)

Hartford Care Group Ltd Reviews in Oxfordshire (51)

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