Hartford Care Group Ltd in Wiltshire | 2 Care Homes

Review of
Ashley Grange Nursing Home
from Robert P (Husband of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

My wife was with you for 1 year, during that time she was well loved by all the staff. The manager - assistant manager every one of the nursing staff every one of the carers were so loving and caring. In the one year my wife was with you she was always made to feel it was her home and she felt loved

by all the staff. I would recommend Ashley Grange to anyone and I thank you for everything. I forgot to mention the lovely reception staff and the kitchen staff who make such lovely food.

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Review of
Cotswolds Rise Care Home
from B L (Daughter-in-law of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

I booked my mother-in-law into Cotswold Rise Care Home for respite care following a stay in hospital. From day one she has been happy and settled. The staff are amazing with her and us alike. She likes it so much she has asked to live there permanently when her respite ends, we are all delighted with

the outcome. This speaks volumes about all the staff and Cotswold Rise.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Cotswolds Rise Care Home

Thank you for taking the time to write this review. It is great to hear that your mother in law enjoyed her stay so much that she has asked to stay, what a wonderful testament to the care and support provided at Cotswolds Rise. It is also good to hear that you are made to feel welcome and supported when you visit and, as a family, you can rest easy know that she is being well looked after. We will pass on your kind words to the team at Cotswolds Rise.

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Review of
Cotswolds Rise Care Home
from L B (Son of Resident) published on 3 January 2025

Submitted via Website • Report

Overall Experience

My dad currently attends Cotswold Rise Care Home as a day care visitor, twice a week and has also had a respite stay for three weeks. The atmosphere, care and attention he has received from all the staff has been excellent. From the moment he walks through the front door he is welcomed and taken great

care of. He thoroughly enjoys all of the activities and the food. During his respite stay his room was very comfortable and clean. All the staff treat the residents/day visitors as individuals, the daily routines are relaxed to allow flexibility with how individuals are feeling each day.
Although as a family we never wanted to be in the position for dad to have to go into a care home, we are very pleased we chose the Cotswold Rise Care Home to support him. I would highly recommend the Cotswold Rise Care Home and the team who work there.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Cotswolds Rise Care Home

Thank you for taking the time to write this review. Its great to know that your dad is enjoying his visits to Cotswolds Rise, from joining in the activities to the wonderful meals freshly prepared by our chefs, and that, as a family, you can rest assured he is being well cared for and supported. Person centered care and support is at the forefront of everything we do across Hartford Care homes and its great to know that this is recognised. Once again, thank you for taking the time to write these kind words which will be passed on to the team at Cotswolds Rise.

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Review of
Cotswolds Rise Care Home
from Ann P (Wife of Resident) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience

My husband enjoyed another two-week break at Cotswolds Rise Care Home in October/November. It was so nice when we first arrived as several members of the team welcomed him back and remembered his name. He was able to take part in many activities during his stay. Nothing seems too much trouble. He was

even moved back into the room he occupied during his first visit because he became confused being in a different room. Thank you so much to all the caring, compassionate staff.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Cotswolds Rise Care Home

Thank you for taking the time to write these kind words. It is wonderful to hear that your husband came back for another visit to Cotswolds Rise and he was greeted by the kind, caring staff on his arrival. It's heartwarming to know that he stayed in the original room from his first visit and he was able to join in all the activities on offer. We will pass on your kind words to the team at Cotswolds Rise.

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Review of
Ashley Grange Nursing Home
from Paul M (Son of Resident) published on 16 December 2024

Submitted via Website • Report

Overall Experience

I would just like to express my thoughts on the care my mother received at Ashley Grange, during her recent respite care whilst my father was in hospital. The atmosphere was warm and welcoming and all the staff that l had contact with over my mum's seven-week stay were lovely. They were all very professional,

caring and attentive. The most important thing was that Mum who has Dementia seemed happy and stimulated thanks to the regular activities provided by the staff. I thoroughly enjoyed the experience of visiting Mum and talking to her newfound friends who also seemed very happy at Ashley Grange.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Ashley Grange Nursing Home

Thank you for taking the time to write this review. It is wonderful to hear how happy your mother was during her stay at Ashley Grange and how she enjoyed joining in all the great activities on offer. It is also lovely to know that your mother made friends during her stay and that you also enjoyed your visits to your mother and the home and received a warm friendly welcome from the team. We will pass on these kind words to the team at Ashley Grange.

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Review of
Ashley Grange Nursing Home
from Lorna J (Daughter of Resident) published on 12 December 2024

Submitted via Postal Card • Report

Overall Experience

Mum is very happy here and is well cared for. The staff are kind and keep family informed of any needs.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Ashley Grange Nursing Home

Thank you for taking the time to write this review. It is great to hear how happy your mum is at Ashley Grange and as a family, you are kept well informed of how your mother is by the team. We will pass on these kind words to the team at Ashley Grange.

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Review of
Ashley Grange Nursing Home
from A L (Son of Resident) published on 17 October 2024

Submitted via Postal Card • Report

Overall Experience

We can visit at any time and always get a friendly welcome. There are trips out and activities which at present Mum is reluctant to engage in. Mum is supported to remain as independent as possible but help is always at hand if she needs it. Management is always happy to listen to any concerns we have

and act on these if appropriate.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Ashley Grange Nursing Home

Thank you for taking the time to write this review. Across Hartford Care, we have an open-door policy and visiting is welcomed any time. It's great to hear that your mum is being supported to remain independent and hopefully in time and with encouragement she will enjoy engaging in the activities on offer at Ashley Grange. It's lovely to know that the team are always on hand to listen and support and your kind words will be passed on to the team at Ashley Grange.

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Review of
Cotswolds Rise Care Home
from Neil D (Son of Resident) published on 10 October 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at the care home since February and is now very settled and happy there. She enjoys the daily company of others enormously. The management and staff organised a wonderful 100th birthday party with singer for her this month, which she thoroughly enjoyed. The staff and carers

are doing a great job, so friendly and helpful.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Cotswolds Rise Care Home

Thank you for taking the time to write this review. It is wonderful to hear how happy and settled your mother is at Cotswolds Rise and has made friends. It was a pleasure to celebrate your mothers 100th birthday with her and we are glad she enjoyed herself. we will pass on these lovely words to the team at Cotswolds Rise.

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Review of
Cotswolds Rise Care Home
from A G (Daughter of Resident) published on 10 October 2024

Submitted via Postal Card • Report

Overall Experience

My mum and dad had a respite stay at Cotswolds Rise Care Home. The care they received from the staff was excellent. The staff made a real effort to get to know them and what they liked and disliked. The room was very clean and comfortable and it was lovely to have a double bed so they could stay in

the room together. The food was excellent and the chef was happy to accommodate any likes and dislikes. Overall an excellent stay. We would definitely use Cotswolds Rise again and can highly recommend them.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Cotswolds Rise Care Home

Thank you for taking the time to write this review. It is great to hear how much your mum and dad enjoyed their time at Cotswolds Rise. Our chefs take pride in the fresh home cooked meals so to hear your parents enjoyed this is lovely. We will pass on these kind words to the team at Cotswolds Rise and look forward to seeing you again.

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Review of
Cotswolds Rise Care Home
from V V (Granddaughter of Resident) published on 9 October 2024

Submitted via Website • Report

Overall Experience

Making the decision to have my Grandad in a care home was very hard for us as a family. However, the service and reassurance from Cotswolds Rise Care Home has been exceptional. Every time I come and visit the staff are so friendly and welcoming. The home just feels like a second home for us and really

nice to see how well my Grandad is being cared for especially given how complex his health needs are. The home has been decorated and maintained so well. Thank you to all the amazing staff.

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Review of
Cotswolds Rise Care Home
from B N (Brother-in-law of Resident) published on 2 October 2024

Submitted via Postal Card • Report

Overall Experience

Every time I go to see my brother-in-law I am welcomed by the care staff who are always very welcoming. My brother-in-law is always dressed, clean and tidy. His room is always clean and the bed is made just like a hotel.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at Cotswolds Rise Care Home

Thank you for taking the time to leave such a lovely review. We are very happy to hear your brother in-law has settled into life at Cotswolds Rise. The staff are passionate about providing high standard care to all our residents we are supporting. I will be sure to pass on your kind comments to the rest of the team.

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Review of
Cotswolds Rise Care Home
from S T (Son of Resident) published on 30 September 2024

Submitted via Postal Card • Report

Overall Experience

Moving dad into Cotswold Rise Care Home came at a difficult time, but the whole team made this very easy. Dad has settled in well and enjoys the company of other residents and the friendly staff. I feel at ease that he is somewhere that looks after him well and care about him as an individual.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Cotswolds Rise Care Home

Thank you for taking the time to write this review. It is wonderful to hear how happy and settled your dad is at Cotswolds Rise and that as a family you can rest assured he is being well cared for. We will pass these kind words on to the team at Cotswolds Rise.

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Review of
Cotswolds Rise Care Home
from Lali V (Relative of Resident) published on 27 September 2024

Submitted via Website • Report

Overall Experience

Excellent staff and great care.
Very clean and lovely and the staff are very attentive.
We are very happy for our relative to be here.
We are always welcomed warmly and the staff know about our relative where he is and how he has been and any positives or negatives with him.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at Cotswolds Rise Care Home

Firstly, thank you for taking the time to write such a heartwarming review. We are very pleased to hear your loved one has settled into Cotswolds Rise and is enjoying their stay. We are very passionate about making everyone feel welcome in our homes and continuing to create that community for us all to be a part of. I would be sure to pass on your wonderful comments to the rest of the team.

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Review of
Cotswolds Rise Care Home
from S S (Grandson of Resident) published on 27 September 2024

Submitted via Website • Report

Overall Experience

My grandad has been in the care home now for over a year after living at home with my parents. It's so nice that the family no longer need to worry about him on a daily basis as we know he is being well looked after by the wonderful team working everyday.
The staff are very engaging and make me feel

welcome. My grandad's first language is not English but this doesn't stop the staff from talking and interacting with him throughout the day, this is very nice to see as it would be easier for them to not bother but they go the extra mile to make him feel safe and comfortable.
Every time I go there, the staff know exactly where my grandad is and they provide me with a full update on his past 24 hours, which reassures me that he is constantly being cared and looked after.
I cannot speak highly enough of the staff working at the care home, however I am aware I am getting to my 1000 limit. I just want to say a huge thank you from my family for looking after my grandad.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Cotswolds Rise Care Home

Thank you for taking the time to write this review. It is wonderful to hear how happy and settled your granddad is at Cotswolds Rise and that as a family you can rest assured that he is well cared for an supported. To know that the team are engaging and interacting with your granddad even though his first language is not English and this leads to your granddad feeling safe and comfortable is very heart warming to know. It is also nice to know that that communication between the team and your family puts you at ease that he is cared for. Once again thank you for taking the time to write this review and these lovely words will be passed to the entire team at Cotswolds Rise.

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Review of
Cotswolds Rise Care Home
from J A (Daughter of Resident) published on 24 September 2024

Submitted via Postal Card • Report

Overall Experience

Excellent care home and made mum feel at ease from day one. A big thank you for the time and effort involved giving mum such a great time on her 100th birthday. She is very happy and contented and has great praise for all staff and the care she receives as does her family.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Cotswolds Rise Care Home

Thank you for taking the time to write this review. We are pleased to hear how happy your mum is along with her family with the care at support she receives at Cotswolds Rise. It was a great pleasure to celebrate her 100th birthday with you all. Thank you once again for these kind words which will be passed on to the team at Cotswolds Rise.

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Review of
Cotswolds Rise Care Home
from S W (Daughter-in-law of Resident) published on 18 September 2024

Submitted via Website • Report

Overall Experience

When my Mother-in-law came to stay for 2 weeks respite I was very pleased that we'd found a safe comfortable place for her to enjoy.
I settled her in and right from the start she seemed relaxed and settled.
My MIL is not one for getting too involved and the carers/staff soon realised this and put

in the effort to include her.
It's warm caring friendly and welcoming.
She went home after 2 weeks but the very next day she wanted to go back.
Now even more than before she seems so settled and is enjoying her new routine and keeps telling me she is so well looked after.
Thank you to all the lovely friendly caring staff for doing a great job.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Cotswolds Rise Care Home

Thank you for taking the time to write this review. It is wonderful to hear that your mother-in-law enjoyed her time at Cotswolds Rise so much that she decided to stay. The team does care about our residents so it's lovely to know that this is felt and noticed. We will pass on these kind words to the team at Cotswolds Rise.

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Review of
Ashley Grange Nursing Home
from Vivienne O (Niece of Resident) published on 25 July 2024

Submitted via Postal Card • Report

Overall Experience

My uncle has been admitted to Ashley Grange.
I have found the staff to be really good.
They are kind and caring, nothing is too much for them!
They all obviously care greatly for the patients!

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Ashley Grange Nursing Home

Thank you for your kind words. We are very pleased to hear how happy you are with the care and support your uncle is receiving at Ashley Grange and how kind and caring the team are. We will pass on these kind words to the tea. Thank you for taking the time to write this review.

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Review of
Cotswolds Rise Care Home
from J S (Son of Resident) published on 18 July 2024

Submitted via Website • Report

Overall Experience

Last month two senior care assistants were on leave during this time it was great to see two young carers step up and take on added responsibility they both provide care with a nice smile on their faces and never complain about anything. If all youngsters had the same work ethic, England would be great

again!

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Cotswolds Rise Care Home

Thank you for taking the time to write these lovely words. I am sure the staff will be happy to see that their hard work and dedication doesn't go unnoticed and is appreciated. We will pass on these kind words to the team at Cotswolds Rise.

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Review of
Cotswolds Rise Care Home
from A C (Friend of Resident) published on 27 June 2024

Submitted via Postal Card • Report

Overall Experience

Looks more like a hotel than a care home. Everyone was friendly and helpful. My friend has settled in nicely and referred to it as home, which is definitely a step in the right direction. The food was great in quality and quantity. It was nice to see some nik-nacks had made the journey too.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at Cotswolds Rise Care Home

Firstly, thank you for taking the time to write such a lovely review, we are so pleased to hear your friend has settled in so well and is enjoying their time with us. Our team takes great pride in making all our residents feel right at home within their new environment. We have passionate chefs who understand the needs and requirements of all our residents making a variety of great home-cooked food. I will be sure to pass your kind comments on to the whole team.

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Review of
Cotswolds Rise Care Home
from N C (Grandson of Resident) published on 20 May 2024

Submitted via Postal Card • Report

Overall Experience

A very welcoming. homely experience. The home was very clean and the day out was very good. The staff could not do anymore, always on hand and very polite and friendly. The additional support and needs seems to be taken care of, and it was like visiting home to home. I was very impressed with the layout,

and the facilities available for us to use. I was pleasantly surprised with the fine details and care whilst visiting.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Cotswolds Rise Care Home

Thank you for taking the time to write this review. We are pleased to hear that you enjoyed your visit to Cotswolds Rise and that all the team were friendly and welcoming and all needs were met in a polite, caring manner. We will pass on these kind words to the team at Cotswolds Rise and look forward to seeing you again.

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Care Homes Owned by Hartford Care Group Ltd in Wiltshire

Hartford Care Group Ltd Locations in Wiltshire (2)

Hartford Care Group Ltd Reviews in Wiltshire (62)

Ashley Grange Nursing Home

Cotswolds Rise Care Home

Cotswolds Rise Care Home

Cotswolds Rise Care Home

Ashley Grange Nursing Home

Ashley Grange Nursing Home

Ashley Grange Nursing Home

Cotswolds Rise Care Home

Cotswolds Rise Care Home

Cotswolds Rise Care Home

Cotswolds Rise Care Home

Cotswolds Rise Care Home

Cotswolds Rise Care Home

Cotswolds Rise Care Home

Cotswolds Rise Care Home

Cotswolds Rise Care Home

Ashley Grange Nursing Home

Cotswolds Rise Care Home

Cotswolds Rise Care Home

Cotswolds Rise Care Home

Awards / Recognitions (9)

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