How many Care Homes does Vauxian Hotels Ltd own?

Vauxian Hotels Ltd own 2 Care Homes.

Which Vauxian Hotels Ltd Care Homes have the highest review score?

Adamscourt & Osborne Lodge Rest Home have the highest review score.

Vauxian Hotels Ltd | 3 Care Homes

Review of
Osborne Lodge Rest Home
from Pamela W (Daughter of Resident) published on 13 March 2025

Submitted via Postal Card • Report

Overall Experience

Well managed care home. The carers are very friendly and attentive to residents needs.

Reply from Beverly Harris, Area Manager at Osborne Lodge Rest Home

Thank you so much for taking the time to write a review for Osborne Lodge, we really do appreciate it. Also, thank you for giving such a positive review, our staff team work really hard to ensure all residents feel welcome, safe and at home.

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Review of
Adamscourt
from Sheila C (Resident) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience

Nice home, nice view and nice and quiet.

Reply from Beverly Harris, Area Manager at Adamscourt

Thank you so much for taking the time to complete a review for us. Thank you for all of the positive comments and awarded stars, it means so much to us. It is a pleasure to have you staying with us and we are glad you are so settled and happy here. I will share it with the team.

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Review of
Adamscourt
from S G (Resident) published on 12 August 2024

Submitted via Postal Card • Report

Overall Experience

A good home although larger than expected.
Clean.
Attentive staff.

Reply from Beverly Harris, Area Manager at Adamscourt

Thank you so much for taking the time to post a review it is very much appreciated and I will pass on your lovely comments to the staff. We are so glad you enjoyed your stay with us.

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Review of
Adamscourt
from L K (Daughter of Resident) published on 7 August 2024

Submitted via Website • Report

Overall Experience

A warm welcome and smile greet you as you enter Adamscourt, chosen because of its small size and homely feel.
My Dad has been a resident for over two years and has been well looked after. The staff treat residents in a caring, professional, friendly manner, showing respect and maintaining dignity for

each resident. Dad is clean, and comfortable and enjoys the home-cooked cuisine. They encourage him to be as independent as safety allows.
He is not able to participate in many activities but does enjoy music and the singers who visit the home. Recently he enjoyed a trip to a garden centre and New Forest in the minibus.
Thank you to all staff for taking such good care of my wonderful Dad.

Reply from Beverly Harris, Area Manager at Adamscourt

Thank you so much for the lovely review, it is greatly appreciated and we share these with all staff. We love looking after Dad and we are so happy to hear he is so comfortable and happy at Adamscourt.

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Review of
Adamscourt
from V D (Daughter of Resident) published on 8 July 2024

Submitted via Website • Report

Overall Experience

Adamscourt is a warm and welcoming home. Since my Dad has lived there he has had wonderful care and attention. The dedicated staff are very kind, caring, compassionate, friendly and helpful and my father is treated with dignity. He is always well turned out, his room is always clean and his belongings

are looked after. The staff are very good at keeping us informed if they have had to seek outside medical help for my Dad at any time and keep us updated. My Dad eats very well and loves his food: they try to accommodate his likes and dislikes with choices at meal times. The home runs fun activities for those that are able to join in and they have trips out in the minibus. Thank you for taking great care of my father. I know he is safe in your hands.

Reply from Beverly Harris, Area Manager at Adamscourt

Thank you so much for taking the time to complete a review and for such a glowing review. It is greatly appreciated and I will ensure it is shared with all the staff. It has been a pleasure caring for Dad and the staff team works hard to make every person feel special and be able to enjoy activities they like. Thank you once again.

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Review of
Osborne Lodge Rest Home
from E F (Relative of Resident) published on 2 April 2024

Submitted via Postal Card • Report

Overall Experience

I feel very disappointed with care at Osborne Lodge Rest Home, specifically end of life preparation, support and assistance in the final days of life. I regret my aunt being at Osborne Lodge for this reason alone. She did not wish to receive medical attention at end of life, which is fair enough, but

she was basically left to die alone without companionship. This is very different to the end of life care I have witnessed elsewhere. This is where Osborne Lodge needs to improve and treat residents with dignity in dying.

Reply from Beverly Harris, Area Manager at Osborne Lodge Rest Home

We were so sorry to read how you feel around the care of your aunt at the end of her life. We are reaching out to you personally to discuss this, however, we would like to address what you have written as we do feel that our end of life care is not as described. Your aunt was seen by her GP, the frailty team, nurse and had an end of life care plan in place as well as anticipatory medication, if needed. As a family you were kept updated regularly and visited regularly, indeed family were with her until late in the evening just before she passed away. No treatment was withdrawn, food and fluid and care were offered and given regularly up until the end. You visited your aunt after receiving the call and personally thanked and hugged staff for their care and support. We feel we did appropriately care for your aunt at the end of her life, as her wishes depicted, she died peacefully in her home, with family visiting and staff supporting her throughout, with her pain controlled.

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Review of
Osborne Lodge Rest Home
from D D (Daughter of Resident) published on 9 January 2024

Submitted via Postal Card • Report

Overall Experience

All the staff were respectful and kind. They worked hard to keep Mum clean, comfortable and well-fed. Really pleased with all the services provided.

Reply from Beverly Harris, Area Manager at Osborne Lodge Rest Home

Thank you so much for taking the time to write a review, it means a lot. Thank you also for giving such a glowing review, we are so happy you are pleased with our care of Mum. It has been a pleasure to welcome her into our home.
I will be sure to pass this on to all staff.
Thank you once again.
All the staff.

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Review of
Osborne Lodge Rest Home
from Jean S (Niece of Resident) published on 8 January 2024

Submitted via Postal Card • Report

Overall Experience

Everything was good and the staff very pleasant. Dirty table (sides) and care not taken of plants.

Reply from Beverly Harris, Area Manager at Osborne Lodge Rest Home

Dear Jean,
Thank you for taking the time to post a review of our care home, we are very happy to hear you and your aunt are happy with everything, especially the staff, this is so important.
We were disappointed to learn that you found a table was not cleaned to the expected standard. We have a great domestic team who work very hard to keep the home clean at all times, but obviously, this was missed and we apologise for that. We will endeavour to not let this happen again.

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Review of
Adamscourt
from Amanda M (Daughter of Resident) published on 19 December 2023

Submitted via Website • Report

Overall Experience

Adamscourt have been amazing with my dad. They really are like a family to him since moving there in February. The staff are kind and really do care about making his time each day a happy one. We are blown away with the activities they put on most days and the trips he has been on this year. With having

dementia it’s so important everything they do for him. He’s happy and has made some lovely friends and the staff have become his friends too and ours. I cannot recommend Adamscourt enough. The food is exceptional and there is so much going on every day he’s always excited to tell us all about where he’s been. We always feel Dad is safe and cared for which is so important to us.

Reply from Beverly Harris, Area Manager at Adamscourt

Thank you so much for taking the time to write such a lovely review, it means so much to us as a team and I will certainly share this with all staff. It is a pleasure to look after Dad and we are thrilled he is so settled and happy and an active, fulfilled life is so important. We will continue to do our best. Thank you once again for all the support.

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Review of
Osborne Lodge Rest Home
from Mark A (Son of Resident) published on 19 December 2023

Submitted via Website • Report

Overall Experience

We placed Mum at Osbourne Lodge as her Vascular Dementia has made it unsafe for her to be on her own. The management team and staff have all been very friendly and helpful in getting Mum to settle into her new surroundings. The atmosphere is bright and friendly compared to many other care homes which

is very important to us. This has been and continues to be a very positive experience and has taken a lot of the worry away from the family knowing that Mum is being properly looked after. As far as we can tell the food is prepared with fresh ingredients and served at regular times, certainly very few complaints from Mum. They take care to make sure Mum has the correct medication at the correct time and stays hydrated. The weekly visit to the home by a nurse is also reassuring. It is good to know that there are planned activities and a weekly bus trip for the residents. Overall we are very pleased with care Mum is receiving. Thank You.

Reply from Beverly Harris, Area Manager at Osborne Lodge Rest Home

Thank you so much for taking the time to complete such a wonderful review. I will share this with the team, it certainly is a boost to us all. It is a pleasure to look after Mum and we are very happy she has settled and you and your family are reassured at what can be such a difficult time, we will continue to put 100% effort into maintaining a great home.

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Review of
Adamscourt
from William H (Husband of Resident) published on 15 December 2023

Submitted via Postal Card • Report

Overall Experience

Since my wife has been in Adamscourt, she has had wonderful care and attention.
The carers are very kind and approachable.
The food is fantastic and is cooked fresh on the premises.
In the time my wife has been in Adamscourt, they have organised visits with an optician, dentist and podiatrist.

Reply from Beverly Harris, Area Manager at Adamscourt

Thank you so much for taking the time to write us such a lovely review, it really is appreciated. We are so pleased to hear you are happy with the care of your lovely wife, it is our pleasure to look after her. We will share this with the team.
Thank you,
Vanessa and the whole team.

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Review of
Adamscourt
from Mike W (Nephew of Resident) published on 13 December 2023

Submitted via Website • Report

Overall Experience

Adamscourt has cared for my aunt, who has dementia, for three years and eight months. I have power of attorney for my aunt and my aunt was originally moved out of hospital into Adamscourt during the first wave of Covid-19.
The manager and her staff made this transition seamlessly due to their hard

work and application of care despite having to use full PPE and follow government Covid guidelines.
My aunt has been extremely happy at Adamscourt and likes the food.
Whenever the team at Adamscourt have had to seek medical assistance, they have done this immediately and kept me informed all the way through the process.
They understand my aunt's needs due to her dementia and her mobility has been maintained at a level well in excess of what was predicted a few years ago.
My aunt loves her room overlooking the lovely garden and all her visitors are welcomed.
Adamscourt is making my aunt's final years as comfortable as possible.

Reply from Vanessa Howard, Registered Manager at Adamscourt

Thank you so much for such a wonderful review, we really appreciate it and I will share this with the whole team. It is a pleasure looking after your aunt and we are pleased to hear she is happy and loves her room and the food, the food is good!
We appreciate you taking the time to do this review and wish you and your family a very happy Christmas.
Kind Regards,
Vanessa and the whole team.

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Review of
Adamscourt
from Ian S (Son of Resident) published on 6 December 2023

Submitted via Website • Report

Overall Experience

Since my mother became a resident at Adamscourt earlier this year, I have been completely pleased and impressed with all aspects of the care provided for her.
All the staff are brilliant completely professional, welcoming, extremely caring and happy to help at all times. The levels of communication

are faultless as well, the home is always quick to let me know of any incidents that invariably happen.
My mother's room is always spotlessly clean and this is reflected throughout the home There are varied activities available on a daily basis which I know my mother enjoys at the time.
I could not recommend highly enough Adamscourt to anyone thinking about having a relative as a resident there.

Reply from Beverly Harris, Area Manager at Adamscourt

Thank you so much for such a wonderful review! It is a pleasure to look after Mum. We are so fortunate to have such a great staff team and we will certainly let them know of your kind comments. We work very hard to try to meet all expectations for everyone around the environment and meaningful activity. Thank you for recognising this.

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Review of
Osborne Lodge Rest Home
from Nigel R (Son of Resident) published on 1 September 2023

Submitted via Postal Card • Report

Overall Experience

My mother's health was fading to remain at home alone. We moved her into Osborne Lodge for her safety and care. This is the best decision we could have made. Mum has settled in really well, making new friends. The manager and staff are always so welcoming and make time to talk and update us regarding

Mum. Mum really enjoys the activities and the trips out in the minibus. She also enjoys the meals, trying food that she would not have eaten at home, on her own! I would like to say a big thank you to all the staff at Osborne Lodge on behalf of Mum and all the family.

Reply from Beverly Harris, Area Manager at Osborne Lodge Rest Home

Thank you so much for taking the time to write such a lovely review, it really does mean the world to the team. I have shared your lovely review with them.
We are so happy Mum has settled so well and enjoying all of the activities and delicious food. She is an absolute pleasure to care for.

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Review of
Osborne Lodge Rest Home
from S D (Daughter of Resident) published on 14 July 2023

Submitted via Postal Card • Report

Overall Experience

My mum had to move into a care home after a stay in the hospital when it became clear she would no longer be able to cope in her own home. The manager of Osborne Lodge made me feel confident that the home would be ideal for her, and he worked tirelessly to ensure a smooth transition. His enthusiasm

and kindness, combined with the welcoming, friendly staff, have ensured that Mum has settled in well. She is joining in the many varied activities, encouraged by the carers and happily chats to me about what she had done. She enjoys the food and the changing menu and talks about her favourite meals. The home has a welcoming atmosphere and is kept clean, and I am delighted to see Mum so content. We can visit whenever we wish, and any queries are quickly responded to. Thank you to everyone at Osbourne Lodge.

Reply from Beverly Harris, Area Manager at Osborne Lodge Rest Home

Thank you so much for taking the time to write a review and for such a great review of our services. It is very much appreciated, and we are so glad Mum has settled so well; she is a pleasure to look after.
Kind Regards.

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Review of
Adamscourt
from Collin S (Resident) assisted by family/friend published on 1 February 2023

Submitted via Postal Card • Report

Overall Experience

I was given support and assistance from all the staff and management of Adamscourt which enabled me to eventually return home to my family. I cannot thank the staff enough for their commitment to my care.

Reply from Vanessa Howard, Manager at Adamscourt

Thank you so much for the lovely review, it has been a pleasure assisting you and we are so happy you managed to get back home, which was always your goal, you will be missed by all at Adamscourt. Please pop in and see us for coffee and cake next time you are nearby.

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Review of
Adamscourt
from J G (Daughter of Resident) published on 10 January 2023

Submitted via Postal Card • Report

Overall Experience

I chose Adamscourt as it is a small care home with only 22 residents. My mother was a resident for three years and the homely atmosphere suited her. There was a consistency of staff throughout her stay, which was reassuring for her and meant all staff knew her and how to respond to her. The staff were

always cheerful and helpful and my mother was always well dressed and presented. Pre-Covid, there were regular minibus outings, which my mother enjoyed. During Covid, they protected residents well and still maintained activities for residents. I cannot fault the care home or staff.

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Review of
Osborne Lodge Rest Home
from David S (Son of Resident) published on 26 August 2022

Submitted via Postal Card • Report

Overall Experience

I am highly satisfied that my mother is being well looked after. When my family visit we always come away with the reassurance that she is in the best possible place and being cared for in a really professional way. We are delighted with the high quality of care and accommodation.

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Review of
Osborne Lodge Rest Home
from Diane V (Daughter of Resident) published on 25 August 2022

Submitted via Postal Card • Report

Overall Experience

Staff provided as much information as possible and answered all questions at initial visit. Since Mum became a resident nothing has been too much trouble. The family have been kept updated on any issues. There is always a staff member to speak to on the phone or in person with good knowledge of Mum.

The whole family is extremely happy with the excellent care and attention provided.

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Review of
Adamscourt
from S T (Daughter of Resident) published on 30 May 2022

Submitted via Postal Card • Report

Overall Experience

It has been a very difficult year, having to accept Mum is no longer the person she was, unable to look after herself and remember the simplest of instructions. Thanks to the amazing team at Adamscourt Care Home, however, I can rest in the knowledge Mum is being well cared for, well fed (all food seems

to be cooked on the premises) and well entertained with constant activities. Whilst Mum and I are no longer able to do the things we used to, we are able to make new memories with the help of the team. For this, I am very grateful - Mum is a very precious lady.

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Care Homes Owned by Vauxian Hotels Ltd

Vauxian Hotels Ltd Locations (3)

Vauxian Hotels Ltd Reviews (47)

Osborne Lodge Rest Home

Adamscourt

Adamscourt

Adamscourt

Adamscourt

Osborne Lodge Rest Home

Osborne Lodge Rest Home

Osborne Lodge Rest Home

Adamscourt

Osborne Lodge Rest Home

Adamscourt

Adamscourt

Adamscourt

Osborne Lodge Rest Home

Osborne Lodge Rest Home

Adamscourt

Adamscourt

Osborne Lodge Rest Home

Osborne Lodge Rest Home

Adamscourt

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