Vauxian Hotels Ltd in Dorset | 1 Care Home

Review of
Adamscourt
from Sheila C (Resident) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience

Nice home, nice view and nice and quiet.

Reply from Beverly Harris, Area Manager at Adamscourt

Thank you so much for taking the time to complete a review for us. Thank you for all of the positive comments and awarded stars, it means so much to us. It is a pleasure to have you staying with us and we are glad you are so settled and happy here. I will share it with the team.

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Review of
Adamscourt
from S G (Resident) published on 12 August 2024

Submitted via Postal Card • Report

Overall Experience

A good home although larger than expected.
Clean.
Attentive staff.

Reply from Beverly Harris, Area Manager at Adamscourt

Thank you so much for taking the time to post a review it is very much appreciated and I will pass on your lovely comments to the staff. We are so glad you enjoyed your stay with us.

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Review of
Adamscourt
from L K (Daughter of Resident) published on 7 August 2024

Submitted via Website • Report

Overall Experience

A warm welcome and smile greet you as you enter Adamscourt, chosen because of its small size and homely feel.
My Dad has been a resident for over two years and has been well looked after. The staff treat residents in a caring, professional, friendly manner, showing respect and maintaining dignity for

each resident. Dad is clean, and comfortable and enjoys the home-cooked cuisine. They encourage him to be as independent as safety allows.
He is not able to participate in many activities but does enjoy music and the singers who visit the home. Recently he enjoyed a trip to a garden centre and New Forest in the minibus.
Thank you to all staff for taking such good care of my wonderful Dad.

Reply from Beverly Harris, Area Manager at Adamscourt

Thank you so much for the lovely review, it is greatly appreciated and we share these with all staff. We love looking after Dad and we are so happy to hear he is so comfortable and happy at Adamscourt.

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Review of
Adamscourt
from V D (Daughter of Resident) published on 8 July 2024

Submitted via Website • Report

Overall Experience

Adamscourt is a warm and welcoming home. Since my Dad has lived there he has had wonderful care and attention. The dedicated staff are very kind, caring, compassionate, friendly and helpful and my father is treated with dignity. He is always well turned out, his room is always clean and his belongings

are looked after. The staff are very good at keeping us informed if they have had to seek outside medical help for my Dad at any time and keep us updated. My Dad eats very well and loves his food: they try to accommodate his likes and dislikes with choices at meal times. The home runs fun activities for those that are able to join in and they have trips out in the minibus. Thank you for taking great care of my father. I know he is safe in your hands.

Reply from Beverly Harris, Area Manager at Adamscourt

Thank you so much for taking the time to complete a review and for such a glowing review. It is greatly appreciated and I will ensure it is shared with all the staff. It has been a pleasure caring for Dad and the staff team works hard to make every person feel special and be able to enjoy activities they like. Thank you once again.

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Review of
Adamscourt
from Amanda M (Daughter of Resident) published on 19 December 2023

Submitted via Website • Report

Overall Experience

Adamscourt have been amazing with my dad. They really are like a family to him since moving there in February. The staff are kind and really do care about making his time each day a happy one. We are blown away with the activities they put on most days and the trips he has been on this year. With having

dementia it’s so important everything they do for him. He’s happy and has made some lovely friends and the staff have become his friends too and ours. I cannot recommend Adamscourt enough. The food is exceptional and there is so much going on every day he’s always excited to tell us all about where he’s been. We always feel Dad is safe and cared for which is so important to us.

Reply from Beverly Harris, Area Manager at Adamscourt

Thank you so much for taking the time to write such a lovely review, it means so much to us as a team and I will certainly share this with all staff. It is a pleasure to look after Dad and we are thrilled he is so settled and happy and an active, fulfilled life is so important. We will continue to do our best. Thank you once again for all the support.

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Review of
Adamscourt
from William H (Husband of Resident) published on 15 December 2023

Submitted via Postal Card • Report

Overall Experience

Since my wife has been in Adamscourt, she has had wonderful care and attention.
The carers are very kind and approachable.
The food is fantastic and is cooked fresh on the premises.
In the time my wife has been in Adamscourt, they have organised visits with an optician, dentist and podiatrist.

Reply from Beverly Harris, Area Manager at Adamscourt

Thank you so much for taking the time to write us such a lovely review, it really is appreciated. We are so pleased to hear you are happy with the care of your lovely wife, it is our pleasure to look after her. We will share this with the team.
Thank you,
Vanessa and the whole team.

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Review of
Adamscourt
from Mike W (Nephew of Resident) published on 13 December 2023

Submitted via Website • Report

Overall Experience

Adamscourt has cared for my aunt, who has dementia, for three years and eight months. I have power of attorney for my aunt and my aunt was originally moved out of hospital into Adamscourt during the first wave of Covid-19.
The manager and her staff made this transition seamlessly due to their hard

work and application of care despite having to use full PPE and follow government Covid guidelines.
My aunt has been extremely happy at Adamscourt and likes the food.
Whenever the team at Adamscourt have had to seek medical assistance, they have done this immediately and kept me informed all the way through the process.
They understand my aunt's needs due to her dementia and her mobility has been maintained at a level well in excess of what was predicted a few years ago.
My aunt loves her room overlooking the lovely garden and all her visitors are welcomed.
Adamscourt is making my aunt's final years as comfortable as possible.

Reply from Vanessa Howard, Registered Manager at Adamscourt

Thank you so much for such a wonderful review, we really appreciate it and I will share this with the whole team. It is a pleasure looking after your aunt and we are pleased to hear she is happy and loves her room and the food, the food is good!
We appreciate you taking the time to do this review and wish you and your family a very happy Christmas.
Kind Regards,
Vanessa and the whole team.

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Review of
Adamscourt
from Ian S (Son of Resident) published on 6 December 2023

Submitted via Website • Report

Overall Experience

Since my mother became a resident at Adamscourt earlier this year, I have been completely pleased and impressed with all aspects of the care provided for her.
All the staff are brilliant completely professional, welcoming, extremely caring and happy to help at all times. The levels of communication

are faultless as well, the home is always quick to let me know of any incidents that invariably happen.
My mother's room is always spotlessly clean and this is reflected throughout the home There are varied activities available on a daily basis which I know my mother enjoys at the time.
I could not recommend highly enough Adamscourt to anyone thinking about having a relative as a resident there.

Reply from Beverly Harris, Area Manager at Adamscourt

Thank you so much for such a wonderful review! It is a pleasure to look after Mum. We are so fortunate to have such a great staff team and we will certainly let them know of your kind comments. We work very hard to try to meet all expectations for everyone around the environment and meaningful activity. Thank you for recognising this.

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Review of
Adamscourt
from Collin S (Resident) assisted by family/friend published on 1 February 2023

Submitted via Postal Card • Report

Overall Experience

I was given support and assistance from all the staff and management of Adamscourt which enabled me to eventually return home to my family. I cannot thank the staff enough for their commitment to my care.

Reply from Vanessa Howard, Manager at Adamscourt

Thank you so much for the lovely review, it has been a pleasure assisting you and we are so happy you managed to get back home, which was always your goal, you will be missed by all at Adamscourt. Please pop in and see us for coffee and cake next time you are nearby.

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Review of
Adamscourt
from J G (Daughter of Resident) published on 10 January 2023

Submitted via Postal Card • Report

Overall Experience

I chose Adamscourt as it is a small care home with only 22 residents. My mother was a resident for three years and the homely atmosphere suited her. There was a consistency of staff throughout her stay, which was reassuring for her and meant all staff knew her and how to respond to her. The staff were

always cheerful and helpful and my mother was always well dressed and presented. Pre-Covid, there were regular minibus outings, which my mother enjoyed. During Covid, they protected residents well and still maintained activities for residents. I cannot fault the care home or staff.

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Review of
Adamscourt
from S T (Daughter of Resident) published on 30 May 2022

Submitted via Postal Card • Report

Overall Experience

It has been a very difficult year, having to accept Mum is no longer the person she was, unable to look after herself and remember the simplest of instructions. Thanks to the amazing team at Adamscourt Care Home, however, I can rest in the knowledge Mum is being well cared for, well fed (all food seems

to be cooked on the premises) and well entertained with constant activities. Whilst Mum and I are no longer able to do the things we used to, we are able to make new memories with the help of the team. For this, I am very grateful - Mum is a very precious lady.

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Review of
Adamscourt
from A G (Son of Resident) published on 20 October 2020

Submitted via Postal Card • Report

Overall Experience

My father has been well cared for and seems contented. The staff are friendly and there is a family atmosphere.

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Review of
Adamscourt
from V G (Wife of Resident) published on 20 October 2020

Submitted via Postal Card • Report

Overall Experience

Due to coronavirus, not allowed inside building but I'm sure it's fine! Sorry not able to mark all boxes.
All staff and management are not only caring to patients, visitors also. Just like one 'happy family'. Hope I don't but should I need care in the future would be happy to stay at Adamscourt.

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Review of
Adamscourt
from Dee H (Daughter of Resident) published on 22 September 2020

Submitted via Website • Report

Overall Experience

I have been very disappointed in this care home. The lack of feedback and communication, on important matters have been vague and unprofessional especially from the manager. Not enough English speaking carers and several care failings and neglect. I have no faith or trust in this care home and if you

did use it for your parents, you need to be able to be very physically involved. I am glad that my mother is finally moving out.

Reply from Beverly Harris, Area Manager at Adamscourt

Sorry we have upset you by giving your wonderful Mum notice to leave our care home; solely down to your unreasonable behaviour. Sad situation for Mum, moving 4 times prior; no fault of her own. She remains happy, settled, and is being cared for excellently by our carers. The manager tried to work with you and communicate effectively over a year. 70% of staff are English others level 6 or above. You used the word neglect and care failings which we find particularly upsetting and untrue. Every complaint you made to the home, SSrvs, CQC, Deprivation of Liberty Dept, have all been investigated by the relevant authority and not upheld. We have worked in an open and transparent way with every dept and have evidence from all of them that we have not in any way neglected Mum and are meeting her care needs, over and above expectations. We hope, now other agencies are involved in finding her a new home, she be allowed to settle and thrive, as she has with us and can live the remainder of her life in one home, peacefully.

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Review of
Adamscourt
from Z C (Granddaughter of Resident) published on 17 September 2020

Submitted via Postal Card • Report

Overall Experience

Since Grandma arrived at Adamscourt she has settled really well and the care she has received has been fantastic. The staff have been professional, friendly, and helpful, and have made us feel very welcome. They have kept us informed with how Grandma is, which has been very reassuring and much appreciated

during the coronavirus times. lovely facilities including a nice garden and seating area. Excellent choice of food and a variety of activities which Grandma enjoys. Highly recommended. Thank you.

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Review of
Adamscourt
from J M (Daughter of Resident) published on 25 August 2020

Submitted via Postal Card • Report

Overall Experience

I have been very impressed with the care and support my mother has received since she arrived at Adamscourt. Every member of staff we have met has been so kind and welcoming; nothing is too much trouble. Mum is very happy here and receives excellent care; is very complimentary about the food and has

a lovely, clean comfortable room. It is hugely reassuring to know she is happy, safe and well looked after, particularly in these difficult times. Thank you.

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Review of
Adamscourt
from A H (Respite Resident) published on 17 July 2019

Submitted via Postal Card • Report

Overall Experience

It was a great pleasure to be cared for nothing was too much trouble.
Care 24/7 general help 12/10.
Excellent attitude to care and attention and my needs. I was much fitter and happy after my stay with them. The food was wonderful. They dealt with not just a broken body and ankle but the need for

41 tablets a day to stay alive.

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Review of
Adamscourt
from Michael D (Son of Resident) published on 22 May 2018

Submitted via Postal Card • Report

Overall Experience

Since my father has been looked after at Adamscourt I have felt he seems content and the obvious care given is very noticeable.

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Review of
Adamscourt
from C W (Daughter of Resident) published on 7 March 2018

Submitted via Postal Card • Report

Overall Experience

My mother has been in Adamscourt for about 2 years and although I live a long distance from her I am very pleased with the care she receives. She seems happy, well presented and the food is excellent. The doctor has been called when necessary and the staff have been very pleasant and helpful. The home

is well kept; clean, and no bad smells. I don't believe they could do anymore. As a final note, there is also a list of activities to stimulate during the week, which is very reassuring.

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Review of
Adamscourt
from M L (Husband of Resident) published on 21 December 2017

Submitted via Postal Card • Report

Overall Experience

During my wife's final days all my family are appreciative of the care and dignity provided.

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Care Home Owned by Vauxian Hotels Ltd in Dorset

Vauxian Hotels Ltd Locations in Dorset (1)

Vauxian Hotels Ltd Reviews in Dorset (21)

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