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Care Homes Owned by Vauxian Hotels Ltd in Hampshire

9.2 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Vauxian Hotels Ltd in Hampshire

Vauxian Hotels Ltd Locations in Hampshire (2)

 

2 Care Homes and Adult Day Care Centres owned by Vauxian Hotels Ltd in Hampshire

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Osborne Lodge Rest Home

30 Osborne Road, New Milton BH25 6AD 

8.7 26 reviews
"All the staff were respectful and kind. They worked hard to keep Mum clean, comfortable and well-fed. Really pleased with all the services…"   Read all 26 reviews
Location Type Care Home

Osborne Lodge is a well established, family run care home, situated close to New Milton and within walking distance of the town centre, GP surgeries and community centre. The appeal of this area is easy to understand, with easy access to the New Forest… Read more about Osborne Lodge Rest Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 34 Rooms from £1,000 / week
Osborne Lodge Elderly Day Care

30 Osborne Road, New Milton BH25 6AD 

Vauxian Hotels Ltd Reviews in Hampshire (26)

9.2
Vauxian Hotels Ltd has a Group Review Score of 9.2 (9.162) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Vauxian Hotels Ltd must have a Review Score.

Overall Experience

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Review of

Osborne Lodge Rest Home

from Pamela W (Daughter of Resident) published on 13 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well managed care home. The carers are very friendly and attentive to residents needs.

Reply from Beverly Harris, Area Manager at Osborne Lodge Rest Home

Thank you so much for taking the time to write a review for Osborne Lodge, we really do appreciate it. Also, thank you for giving such a positive review, our staff team work really hard to ensure all residents feel welcome, safe and at home.


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Review of

Osborne Lodge Rest Home

from E F (Relative of Resident) published on 2 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

I feel very disappointed with care at Osborne Lodge Rest Home, specifically end of life preparation, support and assistance in the final days of life. I regret my aunt being at Osborne Lodge for this reason alone. She did not wish to receive medical attention at end of life, which is fair enough, but
she was basically left to die alone without companionship. This is very different to the end of life care I have witnessed elsewhere. This is where Osborne Lodge needs to improve and treat residents with dignity in dying.

Reply from Beverly Harris, Area Manager at Osborne Lodge Rest Home

We were so sorry to read how you feel around the care of your aunt at the end of her life. We are reaching out to you personally to discuss this, however, we would like to address what you have written as we do feel that our end of life care is not as described. Your aunt was seen by her GP, the frailty team, nurse and had an end of life care plan in place as well as anticipatory medication, if needed. As a family you were kept updated regularly and visited regularly, indeed family were with her until late in the evening just before she passed away. No treatment was withdrawn, food and fluid and care were offered and given regularly up until the end. You visited your aunt after receiving the call and personally thanked and hugged staff for their care and support. We feel we did appropriately care for your aunt at the end of her life, as her wishes depicted, she died peacefully in her home, with family visiting and staff supporting her throughout, with her pain controlled.


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Review of

Osborne Lodge Rest Home

from D D (Daughter of Resident) published on 9 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were respectful and kind. They worked hard to keep Mum clean, comfortable and well-fed. Really pleased with all the services provided.

Reply from Beverly Harris, Area Manager at Osborne Lodge Rest Home

Thank you so much for taking the time to write a review, it means a lot. Thank you also for giving such a glowing review, we are so happy you are pleased with our care of Mum. It has been a pleasure to welcome her into our home.
I will be sure to pass this on to all staff.
Thank you once again.
All the staff.


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Review of

Osborne Lodge Rest Home

from Jean S (Niece of Resident) published on 8 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything was good and the staff very pleasant. Dirty table (sides) and care not taken of plants.

Reply from Beverly Harris, Area Manager at Osborne Lodge Rest Home

Dear Jean,
Thank you for taking the time to post a review of our care home, we are very happy to hear you and your aunt are happy with everything, especially the staff, this is so important.
We were disappointed to learn that you found a table was not cleaned to the expected standard. We have a great domestic team who work very hard to keep the home clean at all times, but obviously, this was missed and we apologise for that. We will endeavour to not let this happen again.


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Review of

Osborne Lodge Rest Home

from Mark A (Son of Resident) published on 19 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We placed Mum at Osbourne Lodge as her Vascular Dementia has made it unsafe for her to be on her own. The management team and staff have all been very friendly and helpful in getting Mum to settle into her new surroundings. The atmosphere is bright and friendly compared to many other care homes which
is very important to us. This has been and continues to be a very positive experience and has taken a lot of the worry away from the family knowing that Mum is being properly looked after. As far as we can tell the food is prepared with fresh ingredients and served at regular times, certainly very few complaints from Mum. They take care to make sure Mum has the correct medication at the correct time and stays hydrated. The weekly visit to the home by a nurse is also reassuring. It is good to know that there are planned activities and a weekly bus trip for the residents. Overall we are very pleased with care Mum is receiving. Thank You.

Reply from Beverly Harris, Area Manager at Osborne Lodge Rest Home

Thank you so much for taking the time to complete such a wonderful review. I will share this with the team, it certainly is a boost to us all. It is a pleasure to look after Mum and we are very happy she has settled and you and your family are reassured at what can be such a difficult time, we will continue to put 100% effort into maintaining a great home.


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Review of

Osborne Lodge Rest Home

from Nigel R (Son of Resident) published on 1 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's health was fading to remain at home alone. We moved her into Osborne Lodge for her safety and care. This is the best decision we could have made. Mum has settled in really well, making new friends. The manager and staff are always so welcoming and make time to talk and update us regarding
Mum. Mum really enjoys the activities and the trips out in the minibus. She also enjoys the meals, trying food that she would not have eaten at home, on her own! I would like to say a big thank you to all the staff at Osborne Lodge on behalf of Mum and all the family.

Reply from Beverly Harris, Area Manager at Osborne Lodge Rest Home

Thank you so much for taking the time to write such a lovely review, it really does mean the world to the team. I have shared your lovely review with them.
We are so happy Mum has settled so well and enjoying all of the activities and delicious food. She is an absolute pleasure to care for.


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Review of

Osborne Lodge Rest Home

from S D (Daughter of Resident) published on 14 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had to move into a care home after a stay in the hospital when it became clear she would no longer be able to cope in her own home. The manager of Osborne Lodge made me feel confident that the home would be ideal for her, and he worked tirelessly to ensure a smooth transition. His enthusiasm
and kindness, combined with the welcoming, friendly staff, have ensured that Mum has settled in well. She is joining in the many varied activities, encouraged by the carers and happily chats to me about what she had done. She enjoys the food and the changing menu and talks about her favourite meals. The home has a welcoming atmosphere and is kept clean, and I am delighted to see Mum so content. We can visit whenever we wish, and any queries are quickly responded to. Thank you to everyone at Osbourne Lodge.

Reply from Beverly Harris, Area Manager at Osborne Lodge Rest Home

Thank you so much for taking the time to write a review and for such a great review of our services. It is very much appreciated, and we are so glad Mum has settled so well; she is a pleasure to look after.
Kind Regards.


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Review of

Osborne Lodge Rest Home

from David S (Son of Resident) published on 26 August 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am highly satisfied that my mother is being well looked after. When my family visit we always come away with the reassurance that she is in the best possible place and being cared for in a really professional way. We are delighted with the high quality of care and accommodation.

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Review of

Osborne Lodge Rest Home

from Diane V (Daughter of Resident) published on 25 August 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff provided as much information as possible and answered all questions at initial visit. Since Mum became a resident nothing has been too much trouble. The family have been kept updated on any issues. There is always a staff member to speak to on the phone or in person with good knowledge of Mum.
The whole family is extremely happy with the excellent care and attention provided.

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Review of

Osborne Lodge Rest Home

from Diane B (Daughter of Resident) published on 11 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and his team have looked after my mother for the last year. They have become like family, very caring, friendly and considerate of both my mum and my needs, especially during a very difficult time for Covid. They cannot be faulted. His enthusiasm as manager is infectious, and all the team
are ready with a smile and do everything they can to help. My mother has been in three care homes for short visits previously, none compare to this lovely friendly family home.

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Review of

Osborne Lodge Rest Home

from Robert W (Son of Resident) published on 2 June 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My initial experience is the care for my father has been very supportive, caring and thoughtful. He is a new resident who has been treated with great consideration and sensitivity with what is an incredible change of scene, bearing in mind he was at his last residence for 56-years! Many thanks to all.

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Review of

Osborne Lodge Rest Home

from Richard L (Son of Resident) published on 2 June 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring home. They have made my mother very welcome, and most importantly, safe. All of my dealings with them have been very professional and friendly.

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Review of

Osborne Lodge Rest Home

from Kay H (Daughter of Resident) published on 1 December 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Osborne Lodge enough for helping me to get my elderly mum out of hospital following a fall she had at our home on the 8th October 2020, and subsequently caring for her every need since. She fractured her kneecap and dislocated her hip resulting in two operations leaving her immobile and
in need of 24-hour care and rehabilitation mobilisation. The managers liaised with the hospital team and coordinated her discharge within two days. Since then they have organised absolutely everything including outpatient visits (with a carer going with her as I’m not allowed due to Lockdown) every fortnight to see her surgeon, working with the community occupational therapists ensuring Mum is safe and progressing according to plan; they have literally organised, arranged and done everything for her (and me). The care and attention to detail is faultless, from personal care to her dietary needs. This experience has completely opened my eyes, Mum and I are so grateful.

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Review of

Osborne Lodge Rest Home

from S G (Son of Resident) published on 13 October 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff at Osborne Lodge to be communicative, polite and reasonably attentive. The home is clean and today, and as far as I can tell, is managed well. From what I have seen, food quality is good and is routinely served on time. The position of Osborne Lodge is very good being a very short
distance from the shopping centre, and there is street parking directly outside where I have never failed to park. The cost of being a resident is very fair by comparison to other care homes that claim 5* treatment but may not achieve it.

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Review of

Osborne Lodge Rest Home

from J G (Son of Resident) published on 10 September 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was very poorly when she came out of hospital and the home gave her extraordinary care. Wonderful care by a dedicated team.

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Review of

Osborne Lodge Rest Home

from Lesley S (Daughter of Resident) published on 20 June 2019

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The welcome and friendliness of all the staff members that I met immediately put me and my mum at ease at a very difficult time for both of us.
Her room was very clean and comfortable and beautifully decorated in pale grey and lemon, with patio doors onto a courtyard garden. Mum had her own little
area with a bistro table and chairs and spent a lot of her time chatting in the garden.
She has early onset dementia and was quite anxious and tearful for a day or so but soon settled in and joined in various activities on offer. In the main lounge area, she was joining in with indoor croquet, chatting to several other ladies and cuddling the tiny resident puppy! Osborne Lodge has a lovely atmosphere and nothing was too much trouble for the staff.
The standard of care and cleanliness was excellent and mum said the food was very good indeed. I was very happy to entrust the care of my mum to Osborne Lodge and would highly recommend it.

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Review of

Osborne Lodge Rest Home

from R W (Daughter of Resident) published on 1 November 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Osborne Lodge Rest Home for one week whilst we were on holiday. She was well looked after, had a lovely room upstairs in the new wing, she didn't join in with any activities but would have if stayed longer. We took her there as my mother-in-law lives there as well and is happy. My
mother was impressed with the standards of the place, so maybe in the future could be a permanent thing for her.

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Review of

Osborne Lodge Rest Home

from D W (Son of Resident) published on 1 November 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Osborne Lodge March 2018 for a 2-week "holiday" within the 2 weeks she decided to stay. It took her 2-3 months to settle properly, she is happy there and only a 5-minute drive from us. She gets on well with all the staff. She doesn't always join in with activities she has a lovely
room on the ground floor with a nice outlook, seeing people come and go.

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Review of

Osborne Lodge Rest Home

from Mark R (Son of Resident) published on 7 December 2017

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With all the bad media regarding care homes, I was nervous about my mother moving into one. I can honestly say my mind is at peace now as I have found the perfect home for her at Osbourne Lodge. Being a small home, it feels very warm and friendly. She loves all the home-cooked food and I enjoy their
fresh cakes when I visit her. The staff treat her with dignity and respect and are a cheerful bunch.

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Review of

Osborne Lodge Rest Home

from Natalie B (Granddaughter of Resident) published on 19 September 2017

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother went in for daycare and is now a resident. She was initially reluctant to go in but now she loves it because she says the staff are all lovely and she has fun, they make her laugh. She likes the company. She is even eating better!

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