Milkwood Care Ltd in Gloucestershire | 2 Care Homes

Review of
Castleford House
from Sally G (Daughter of Resident) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience

Very pleasant place to visit our mum - staff are always polite and welcoming each visit. My mum always has a smile on her face. Castleford House was the best place when faced with the traumatic decision - it really feels like a home from home.

Reply from Tracy Slim, Manager at Castleford House

Thank you for your kind words and I will pass this on to the staff. The staff are so kind and caring and always go the extra mile to support all of our lovely residents.

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Review of
Castleford House
from Mark B (Son of Resident) published on 13 January 2025

Submitted via Postal Card • Report

Overall Experience

Mum has lived at Castleford for 4 and half years and I visit most days. It is really really hard to see mum face her challenges and there has been a few hiccups along the way.
Nevertheless, I take comfort from the face that mum is in the best available home and I know that, together, we are providing

mum with the best possible quality of life.

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Review of
Castleford House
from Jacqui G (Daughter of Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience

Over the years, I have found all the staff so helpful, especially when times have been difficult with my dad.
The care that he has received is caring and always dignified. If there have been any problems, the staff are quick to help in any way they can. I couldn't wish for anywhere better for my dad.

Reply from Angela Hooper, Operations Director at Castleford House

Thank you for your kind words. I will pass them onto the team.

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Review of
Castleford House
from J E (Daughter of Resident) published on 3 January 2025

Submitted via Website • Report

Overall Experience

Every single time we visit we are so pleased by the way the mum is being looked after. We are always overjoyed when we see mums smiling face via social media with all the activities. We often joke that she has a far better social life than we do. Just keep doing what you do we are forever in your debt.

Reply from Tracy Slim, Manager at Castleford House

That is lovely and we have a amazing lifestyle team who work hard daily to make a difference each day. Thank you for your kind words.

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Review of
Castleford House
from Gillian M (Daughter of Resident) published on 3 January 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Castleford House for over 3 years. She has received good care that has adapted to her changing needs as required. The staff are friendly and professional and always take time out from their duties to chat when I visit. The home is warm and welcoming and my mother is

happy and appears content.

Reply from Tracy Slim, Manager at Castleford House

Thank you for your lovely review and its so nice to hear. We always try our best to make a difference to each day. The staff are truly amazing.

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Review of
Castleford House
from S B (Daughter of Resident) published on 27 August 2024

Submitted via Website • Report

Overall Experience

It was a difficult decision to place Mum into care, but from the moment I met the team at Castleford, I knew that I had found the right place for Mum. I have no regrets about my decision, as I can see she is getting the support that she needs from a very experienced team of carers. The care provided

is outstanding in my view, and nothing is too much trouble for the amazing team that works here. I have found the communication to be superb, the facility is always clean and tidy and the gardens are immaculate. I also no longer worry about Mum's safety, which was a huge concern when she was at home. There is always someone around checking on her and making sure she is ok. I am so glad we found this home and I am truly grateful to the wonderful team that helps support Mum on a daily basis.

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Review of
Castleford Lodge
from G R (Sister of Resident) published on 16 July 2024

Submitted via Postal Card • Report

Overall Experience

Our Brother moved into Castleford Lodge this year, he settled in extremely well right from the 1st day. The staff are friendly and without doubt, give outstanding care. It's a lovely, calm relaxing place, a real home from home. We as a family are very happy our Brother has a home in the lodge, can't

thank them enough.

Reply from madeleine Parsons, Manager at Castleford Lodge

Thank you for your lovely review. It is our pleasure to have your bother with us.

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Review of
Castleford House
from Hannah S (Sister of Resident) published on 4 July 2024

Submitted via Website • Report

Overall Experience

On the outside, Castleford appeared a wonderful place for my brother to reside. He was admitted under one Manager, and evicted by another when we complained about him being wet during the night. The food was great to start, and then was either stone cold or boiling hot. Activity staff were only interested

when they could take pictures of my brother to showcase how wonderful they were, in reality, he was rarely involved in anything.
The room was acceptable, but the building was kept clean by a team of cleaners who never seemed to stop. Some staff seem overworked by other staff who don't appear to do a lot. We had high hopes for Castleford, which were dashed when the original manager left.

Reply from TRACY SLIM, Manager at Castleford House

Good Afternoon. I am the new manager and I can confirm I haven't given notice to anyone in the past two months whilst new to post, but I would confirm I take all complaints very seriously and will continue to do so. We have a new chef who has worked with all the residents to achieve home-cooked meals of choice, and the activities are here for everyone I can only but apologise if your experience with your bother wasn't what you expected and as a family, I wish you all the very best Tracy Slim.

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Review of
Castleford Lodge
from K B (Partner of Resident) published on 21 June 2024

Submitted via Postal Card • Report

Overall Experience

My partner has been with The Lodge for almost 2 and a half years. This care was 2nd to none with all staff being very friendly, helpful, and supportive. My partner passed away in early March and I can't praise the team highly enough for letting me know immediately how he was treated, with respect and

tender loving care. Truly a fantastic team who do care,

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Review of
Castleford Lodge
from Mark J (Brother of Resident) published on 20 June 2024

Submitted via Postal Card • Report

Overall Experience

I would like to say that over the last few years, my brother has been looked after extremely well. He has a lot of challenges and his health can become rather complex - on a few occasions, he has had to go into hospital. If it wasn't for the caring staff at the Lodge, he would not be able to look after

himself. I am extremely grateful that he has been happy at the Lodge and is allowed his own space.

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Review of
Castleford Lodge
from T S (Husband of Resident) published on 20 June 2024

Submitted via Postal Card • Report

Overall Experience

A warm and dedicated team, I consider friends and people I know have my wife's needs and interests at their hearts. Thanks guys.

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Review of
Castleford House
from K C (Cousin of Resident) published on 29 April 2024

Submitted via Website • Report

Overall Experience

All staff are friendly and helpful. They show great compassion and empathy for the residents. The Home took my relative in despite many others turning her down due to some of her behavior, even though her characteristics are typical of dementia which many nursing homes say they provide service for.

I'd urge you to consider this lovely home, set in beautiful gardens if you are looking for a care home for your loved one.

Reply from Benjamin Miller, Manager at Castleford House

Thank you so much for your kind words, I have passed them on to our team.

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Review of
Castleford House
from L M (Daughter of Resident) published on 19 April 2024

Submitted via Website • Report

Overall Experience

We are really happy with the care and consideration provided to our Mother during her 2 years as a resident. Communication, care, staff, and management are excellent. Access to visit our Mother is unrestricted and the atmosphere is very good whatever time we go in. Cannot recommend the manager and his

team highly enough.

Reply from Benjamin Miller, Manager at Castleford House

Thank you so much for your incredible feedback, I will make sure this is passed on to our team.

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Review of
Castleford House
from Richard N (Husband of Resident) published on 19 April 2024

Submitted via Website • Report

Overall Experience

My experience with Castleford has been excellent. The staff have been professional, caring, informative, and communicative about my relative, making me feel like part of the team, and they are very alert to any changes. My relative can be difficult, and the staff cope with this and try to find ways

around the problems. My relative chooses not to eat most of what is offered, but the staff give what is asked for, and monitor any weight changes.

Reply from Benjamin Miller, Manager at Castleford House

Thank you so much for your incredible feedback, I will make sure this is passed on to our team.

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Review of
Castleford House
from L F (Private Carer of Resident) published on 18 April 2024

Submitted via Website • Report

Overall Experience

Over the past few weeks, I have noticed a visible decline in the dining experience and quality of food. Numerous staff members have raised concerns and to date, it seems to be worse than ever. I have raised concerns which seem to have been ignored by management. Bowls which are a safety issue with residents

and staff as they’ve been in a very hot oven (lasagna or pies etc). The soup which is too hot or to the opposite extreme of being cold. The food coming out of the kitchen at the moment is way below standard and not the usual for Castleford sadly.

Reply from Benjamin Miller, Manager at Castleford House

Thank you for taking the time to leave a review. I have only received one concern from you, regarding the bowls being too hot, and that matter has been addressed. You also scored activities one star, but have not said why. I will arrange for our head chef and head of lifestyles to meet with you to discuss the concerns you have, because we want to do what we can to make any improvements and be a better place to live. I am sorry that we have not met your expectations and that you have experienced this.

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Review of
Castleford House
from Dana C (Daughter of Resident) published on 15 April 2024

Submitted via Website • Report

Overall Experience

My mother lived at Castleford for 18 months where she died. I and my family have always found the staff very kind, loving, and respectful toward her. The staff has always had an attitude that we were sharing the care with Mum, with the amount of consultation that we chose, and always sharing changes

and issues. We are so grateful that we found Castleford and she could spend the last 18 months of her life there.
Every member of staff is kind and friendly, from the nursing staff to the carers, cleaners, kitchen staff, and maintenance. As soon as you walk in you sense that the important people are the residents, it is their home, and are treated with respect and dignity by staff, other residents, and visitors.
Mum loved the food and I had a delicious relatives' meal there!
These things all reflect the management of the home. The management style is open and friendly. The management team always listens and acts on any issue. The support and empathy from the staff has been invaluable.

Reply from Benjamin Miller, Manager at Castleford House

Thank you so much for your incredibly kind words. I have passed them on to the team, it was a pleasure to care for and get to know Mum and all her family.

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Review of
Castleford House
from F T (Daughter of Resident) published on 7 March 2024

Submitted via Postal Card • Report

Overall Experience

Staff are friendly. Always say hello.
Caring for residents when I arrived, with dignity. My mother who is mainly bedbound was being fed when I arrived. Young carer was very nice and polite. Took good care of my mum's needs. She also fed her in the morning and washed her.
Mum's room was spotless and

so is the care home, which also has a new foyer carpet.

Reply from Benjamin Miller, Manager at Castleford House

Thank you so much for your kind words - they will be passed onto the team.

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Review of
Castleford House
from S T (Power of Attorney of Resident) published on 8 January 2024

Submitted via Website • Report

Overall Experience

Mum is happy and cared for and likes the staff that look after her and considers Castleford House as her home, which is really important to us as a family. Having to move her from her home, then entrust someone else with her twenty-four hour care, is a big decision.

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Review of
Castleford House
from E B (Daughter-in-law of Resident) published on 30 October 2023

Submitted via Website • Report

Overall Experience

We certainly wouldn’t choose for Mum to be in a nursing home, but that decision has been taken from us and it isn’t possible for her to live at home. This has been a difficult journey for all of the family, but made all the easier because of the care she receives at Castleford Nursing Home. To know

that she is cared for in the same way as we want to care for her is reassuring. The staff at Castleford Nursing Home are attentive, caring, compassionate and empathetic. It really is like having extended family who are not only there for Mum, but the rest of the family too. Every member of staff, kitchen, cleaning, care, lifestyles, nursing and management, are approachable and willing to help. My mum loves them all and thank goodness they have a sense of humour, it is certainly needed at times. Thank you to you all.

Reply from Benjamin Miller, Manager at Castleford House

Thank you so much for your kind words, I will make sure they are passed onto the team.

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Review of
Castleford House
from H P (Daughter-in-law of Resident) published on 24 October 2023

Submitted via Website • Report

Overall Experience

What a lovely, caring environment. Lovely dedicated staff. Residents treated with respect from the lovely staff. Always something going on to entertain residents. Staff are always helpful and are easy to talk to. Visiting times are good too.

Reply from Benjamin Miller, Manager at Castleford House

Thank you so much for your kind words, I will make sure they are passed on to our team.

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Care Homes Owned by Milkwood Care Ltd in Gloucestershire

Milkwood Care Ltd Locations in Gloucestershire (2)

Milkwood Care Ltd Reviews in Gloucestershire (115)

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