Milkwood Care Ltd in Powys | 1 Care Home

Review of
The Mountains
from S E (Daughter of Resident) published on 19 November 2024

Submitted via Postal Card • Report

Overall Experience

Mum is very happy in the mountains care home. The staff are very professional, courteous and caring, saving me a lot of worry and frequent phone calls. Communication is very good and the activities are excellent. I was emotionally exhausted and feeling terribly guilty at placing Mum into care but now

when I visit it comes with the warmest welcome and I can enjoy quality time with Mum. It's a great comfort to see her, well cared for and happy. So thank you all for such a brilliant and vital service.

Reply from Kane Thomas, Registered Manager at The Mountains

Thank you so much for a lovely review. I will be sure to pass on your kind words to our staff. As always, if you need anything please get in touch and we will be happy to help.

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Review of
The Mountains
from H B (Daughter of Resident) published on 14 November 2024

Submitted via Postal Card • Report

Overall Experience

Excellent throughout.

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Review of
The Mountains
from C B (Daughter of Resident) published on 27 September 2024

Submitted via Postal Card • Report

Overall Experience

So pleasing to read the most recent HIW report. Mum has been a resident for over 4 years. The manager has worked very hard to create a well-run care home. The staff works so well as a team and the activities team does so many interesting activities with the residents. Communication has improved and

the clinical staff are understanding and very knowledgeable. Thank you.

Reply from Kane Thomas, Registered Manager at The Mountains

Thank you so much for such a lovely review. I have passed your feedback on to our team, they will be so pleased. As always feel free to get in touch. Kind Regards.

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Review of
The Mountains
from Jonathan R (Son of Resident) published on 11 September 2024

Submitted via Postal Card • Report

Overall Experience

Mum seems very happy here. The staff are terrific and offer a very personal as well as professional service. Over the past year there has been a really noticeable improvement overall. On every visit Mum looks nicely dressed and with her favourite accessories. It's really nice to see.

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Review of
The Mountains
from Ray M (Brother of Resident) published on 9 July 2024

Submitted via Postal Card • Report

Overall Experience

Excellent service and the activities are brilliant.

Reply from Angela Hooper, Operations Manager at The Mountains

Thank you for your feedback, I will ensure to share your review with the team.

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Review of
The Mountains
from Joy W (Daughter of Resident) published on 23 November 2023

Submitted via Postal Card • Report

Overall Experience

The care my dad has is exceptional, he seems happy and well-treated. The home is going through amazing changes e.g. it's all been decorated and new chairs etc. There are now regular meetings. They are now doing a new menu which sounds a lot better. I'm very happy with how my dad's being cared for.

Reply from Kane Thomas, Registered Manager at The Mountains

Hi, thank you so much for this beautiful review, it is an absolute pleasure looking after Dad. I will be sure to feed this compliment back to our staff team. As always, if there is ever anything we can do to help please get in touch.

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Review of
The Mountains
from Ray M (Brother of Resident) published on 21 November 2023

Submitted via Postal Card • Report

Overall Experience

I was invited to a meeting regarding my sister and was impressed by the standard of care. Staff are educated and trained to a high standard.

Reply from Kane Thomas, Registered Manager at The Mountains

Dear Ray,
Thank you so much for your kind words. I will be sure to let the staff know how impressed you are with the care being provided. It is a pleasure to look after your sister. Please let us know if there is anything else we can do for you.

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Review of
The Mountains
from Alan T (Brother of Resident) published on 30 January 2023

Submitted via Website • Report

Overall Experience

My sister spent a month in The Mountains in September while her home carer had surgery. We were a little apprehensive as she is still young, but she loved every minute.
The staff were more than welcoming, making her feel 'normal' for the first time in a long time. She enjoyed the food but was a little

limited in choice being vegetarian (hence the drop in one star).
She was well cared for, enjoyed the social aspect and the special bonus was that she could take her little westie with her. She was so content that she has no qualms about going back if she needs to.
Thank you all.

Reply from Fran Thomas, Registered Manager at The Mountains

Thank you for your kind response, we look forward to welcoming you back in the near future.

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Review of
The Mountains
from G P (Wife of Resident) published on 14 September 2022

Submitted via Postal Card • Report

Overall Experience

In my opinion, the most important qualities of a care home are trust and caring at a personal level. It is obvious to anyone visiting the Mountains, that all the staff not only care about residents but make every effort to make both the residents and visitors know that they care.

Reply from Fran Thomas, Registered Manager at The Mountains

Thank you for your lovely review. We do try to ensure our visitors are made as welcome as our residents.

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Review of
The Mountains
from B T (Husband of Resident) published on 23 November 2020

Submitted via Postal Card • Report

Overall Experience

The management and staff very good.

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Review of
The Mountains
from Julie E (Daughter of Resident) published on 4 August 2020

Submitted via Postal Card • Report

Overall Experience

The service provided in here is excellent. They look after my mum as if she was their own.

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Review of
The Mountains
from J T (Daughter of Resident) published on 29 July 2020

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at The Mountains for just over 7-months. She has settled well. The staff are kind and caring. The activities team do their best to introduce a variety of activities for everyone. She enjoys the meals and also the occasional cakes for birthdays etc. The management and staff

are accessible and responsive.

Reply from Grant Douglas, Operations Director at The Mountains

Thank you for your review of The Mountains, I will pass this onto the management and staff.

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Review of
The Mountains
from J C (Daughter of Resident) published on 29 July 2020

Submitted via Postal Card • Report

Overall Experience

My mum has been here a short while, so far. She has settled well, considering everything she has been through before and in these unsettling times!
So far, we have not been able to visit many times, and it is difficult to know exactly how everything is run.
The staff have been excellent in trying

to help us sort out and answer all of our questions.

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Review of
The Mountains
from C M (Sister of Resident) published on 29 July 2020

Submitted via Postal Card • Report

Overall Experience

My sister receives good care from all the staff, and the staff are always welcoming and friendly when we visit. It has been extremely difficult over the last few months to visit, so being able to Skype has been so good. We have nothing but admiration for the care and dedication shown by the staff.

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Review of
The Mountains
from Joyce B (Partner of Resident) published on 8 July 2020

Submitted via Website • Report

Overall Experience

The Mountains has become a very big part of my life over the last 4 years owing to my partner being a resident. I visit the home several times a week and have seen so much improvement in the last year. Management has improved, the staff are much happier which now reflects on the residents so making

it a very happy home. The home is kept spotless, the food is very very good, the residents and myself are shown respect and treated with dignity at all times. I've missed them all so much over the lockdown as they go out of their way to make me very welcome. I have decided not to give an Excellent option as I always think there is room for improvement but possibly will in the next review. Thank you to all the staff so very much and hope to see you all very soon.

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Review of
The Mountains
from Katie R (Granddaughter of Resident) published on 6 July 2020

Submitted via Website • Report

Overall Experience

I can only praise the staff at The Mountains care home as they have been absolutely amazing with my grandfather. My grandfather is looking better than he has in a long while thanks to the care they are giving him. He's well looked after and kept occupied, even to having a beach party for the residents

in their own grounds, my grandfather loved this! The staff have been fantastic at taking and making video calls through this difficult time ensuring we see our relatives as often as possible. I've been having video chats twice a week all the way through this lockdown period which has put me at so much ease knowing and seeing how well he is doing. They've also put some photographs on the private Facebook page for us to see which has been such a comfort. Thank you to you all at The Mountains, it's so appreciated.

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Review of
The Mountains
from Carol H (Sister of Resident) published on 28 February 2020

Submitted via Postal Card • Report

Overall Experience

Very welcomed by all staff. Always very helpful and understanding.
The staff are always very caring and understanding the needs of the resident.
The staff are understanding of my relative's humour and take part in friendly banter with him.

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Review of
The Mountains
from A E (Brother-in-law of Resident) published on 28 February 2020

Submitted via Postal Card • Report

Overall Experience

The staff are attentive and caring. Receptive, easy to approach and communicate with. They deal quickly and efficiently with residents. The home provides a comfortable, warm and safe environment. Regular entertainment provides stimulation.

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Review of
The Mountains
from S S (Daughter of Resident) published on 25 February 2020

Submitted via Postal Card • Report

Overall Experience

Management has improved during the last few months and this appears to have rubbed off onto the other members of staff. They seem more cheerful now and new staff seem well suited.
The number of trips out has increased recently and this is really beneficial for my mother.

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Review of
The Mountains
from Raymond H (Son of Resident) published on 21 August 2018

Submitted via Postal Card • Report

Overall Experience

All staff polite and helpful at all times. I see no problems in this nursing home.

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Care Home Owned by Milkwood Care Ltd in Powys

Milkwood Care Ltd Locations in Powys (1)

Milkwood Care Ltd Reviews in Powys (37)

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