Haigh Crescent, Redhill RH1 6RA
19/21 Stocker Road, 121b Winchester Road, Maple House, Bognor Regis PO21 2QH
16 Glen Road, Sarisbury Green, Southampton SO31 7FD
2 Mundania Road, London SE22 0NG
18 Minehead Road, Streatham, Maple House, London SW16 2AW
Dodwell Lane, Bursledon, Southampton SO31 1DJ
15 Stocker Road, Bognor Regis PO21 2QL
East Dulwich, London SE15 4HS
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Reply from Saffronland Senior Management, Team at Homebeech
Thank you for taking the time to share your concerns about your mother's experience at our care home. We regret that your experience did not meet the standards that we strive to uphold. Please accept our apologies for the distress this has caused both you and your mother. We are committed to providing a clean, respectful, and engaging environment for all our residents. The Senior Team were unaware of the issues regarding the personal items and laundry, and had we known we would certainly have taken immediate steps to address these. We appreciate you bringing this to our attention, as it helps us to improve our processes. We are genuinely sorry to hear that you felt the care provided was not sufficient. Our staff are trained to treat each resident with the utmost respect and dignity, and we are taking your comments seriously as we look to improve our training and daily practices. We wish your mother health and happiness. Thank you again for your feedback.
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Reply from Helen Macaulay, Manager at Cherington Nursing Home
Thank you from all the team at Cherington for your kind words.
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Reply from Helen Macaulay, Manager at Cherington Nursing Home
Thank you for your review, we understand how hard the past year was for you, we are glad to support you and enable your father to have the best life he can. Thank you for your kind words. The Cherington team.
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Reply from Saffronland Homes, Manager at Cherington Nursing Home
Hi Susan, we are disappointed to read your review and sincerely apologise for any distress you have felt. Following discussions had with yourself alongside Adult Services and the Manager of Cherington, it was agreed that we would collectively find a way forward following the unsuccessful attempt to find a more suitable care placement for your father. Our records show that all care needs were met. The scratch on your father’s head was from his finger nail, which was tended to. It was very unfortunate to see his deterioration prior to his demise however again we can confirm all care needs were met during this time. The card sent to you by Manager of Cherington following the passing of your father expressed heartfelt sadness at your loss and our hope was that this was conveyed. We would like to express our sincere condolences one again. Wishing you all the best.
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