How many Care Homes does Springfield Health Services Ltd own?

Springfield Health Services Ltd own 2 Care Homes.

Which Springfield Health Services Ltd Care Homes have the highest review score?

Springfield Care Home & Prinsted Care Home have the highest review score.

Springfield Health Services Ltd | 2 Care Homes

Review of
Springfield Care Home
from T S (Friend of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

My friend has been resident in the care home for over 7 years. I often find her dirty, smelly and wearing filthy clothes. I have spoken to staff about this and I am told my friendly refuses help to wash and change therefore she is left as I am told this her right. She smells as her inco pad is full

and overflowing (I change it when visiting), I help her wash and change. She does not ever leave her room except for a weekly bath.
I do not consider this is "care" for a 90 year old lady. I have watched the standard of care deteriorate.

Reply from Joanna Byles, Care Home Manager at Springfield Care Home

Thank you for sharing your concerns. I'm truly sorry to hear that you feel the care your friend is receiving is not meeting expectations. We take all feedback seriously, especially when it relates to our residents' wellbeing and dignity. As you mentioned, residents have the right to make their own choices and we are legally and ethically bound to respect them, even when care is declined. We have protocols in place to manage such situations sensitively. We remain in close contact with your friend's family, who are aware of the challenges and we met with them today to discuss how best to support her going forward. I'd welcome the opportunity to speak with you directly to better understand your concerns and discuss how we can improve. Please feel free to contact me.Joanna.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Springfield Care Home
from M B (Son of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

Overall a very good care home, with excellent staff. The lift though is very slow and old and breaks down regularly, moaning residents cannot leave their rooms.

Reply from Joanna Byles, Care Home Manager at Springfield Care Home

Thank you so much for your kind feedback about our care home and the dedication of our staff - it truly means a lot to us.We completely understand your concerns about the lift. Due to the age and original design of the building, we are somewhat limited in the type and size of lift we're able to install. However, we want to reassure you that we're doing everything we can within those constraints to ensure residents' comfort and mobility.The current lift is supported by a 24-hour emergency call-out service, with most issues resolved on the same day. In addition, we're pleased to share that we're in the process of installing a stairlift as a backup solution, so that residents can still move freely around the home even in the unlikely event of a lift breakdown.We're committed to providing a safe, accessible, and supportive environment for everyone in our care, and we truly appreciate your feedback as we continue to improve.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Springfield Care Home
from H R (Stepdaughter of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

Overall a very good care home, any concerns are immediately dealt with. Staff are very respectful and patient with the residents and visitors. I would like to see a dedicated hairdressing room as using the hall toilets is awkward for the hairdresser and client.
An alternative route in case of lift

breakdown could be considered via a stair lift in the rear stairs.

Reply from Joanna Byles, Care Home Manager at Springfield Care Home

Thank you for taking the time to share your positive feedback about our care home. We're delighted to hear that you find our staff respectful and patient, and that any concerns are promptly addressed. Your suggestions are invaluable as we continually strive to enhance our services.We're pleased to inform you that we have plans to refurbish our facilities to include a downstairs wet room with hairdressing services in mind. This new space will provide a more comfortable and convenient environment for both clients and our hairdresser, eliminating the need to use the toilets.We appreciate your thoughtful feedback and are committed to continually improving our facilities to better serve our residents and visitors. Please feel free to share any further suggestions or concerns with us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Springfield Care Home
from S F (Son of Resident) published on 5 August 2024

Submitted via Website • Report

Overall Experience

The minute that we walked into Springfield, we knew that we had found the right environment for Mum. The staff are so welcoming and friendly and the interests of the residents were foremost in everyone's mind. Mum had a very outdated view of care homes and reacted very badly when she arrived in late

April of this year. The staff were so patient and supportive, not only of mum, but also of me as she continued to display challenging behaviours. By the end of the 2nd week, I was at the end of my tether and seriously considered an alternative option. Fast forward to the end of July and I am astounded at the difference. Mum is always happy and content. She has built a real fondness with the staff and is always very well presented and looks better than she has done for months! She is well nourished and now fully engaged with the activities and games that take place every day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Springfield Care Home
from A H (Daughter of Resident) published on 30 July 2024

Submitted via Website • Report

Overall Experience

We chose Springfield Care Home for our dad a couple of months ago and are very pleased with the support and care given by all the staff.
There are a range of activities available, including a weekly Sunday service which was important to Dad.
The staff are very caring and have been very helpful with

the transition for my dad from his house into a home.
The rooms are well maintained. Dad chose a lovely room with an en-suite wet room for convenience.
Anything Dad needs, the team a available to support with the push of a simple button by his chair.
Thank you very much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Prinsted Care Home
from Fiona M (Daughter of Resident) published on 17 July 2024

Submitted via Website • Report

Overall Experience

The home shares kindness with excellent care, helping to make my mum safe and happy. All staff show her respect and she is offered interesting activities and positive chats, making her feel valued. The nursing support is considered and well communicated.
Our family are very grateful for the way our

mum is looked after and how we are welcomed. We highly recommend the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Prinsted Care Home
from R C (Son of Resident) published on 25 March 2024

Submitted via Website • Report

Overall Experience

I am submitting this review on behalf of my two brothers and me. Our mother came to Prinsted Care Home in May 2023 following a serious fall and hospital stay. Initially for post-hospital convalescence, we were all keen for her to stay permanently because of the quality of care and the welcoming and

caring environment. We would wish to commend Prinsted for the operational leadership, empathy demonstrated by staff, the cheery environment and attention to mental and physical health and wellbeing. Activities are fun, engaging and varied. The food is of good quality and well-presented.
We appreciate the opportunity to give feedback and hear about developments planned.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Springfield Care Home
from A W (Son of Resident) published on 18 March 2024

Submitted via Website • Report

Overall Experience

The staff are friendly and look after my mother's needs - nothing is too much trouble. They are happy in their work. My mum is pleased with her room, and we have brought some mementoes into her bedroom to remind her of her home. The residents seem happy. There are plenty of activities laid on, and the

home celebrates special dates such as birthdays with a party. There is a great variety of food, and in between snacks, tea and cakes are given to the residents, as well as visitors. The atmosphere around the home is happy and friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Prinsted Care Home
from Nick O (Nephew of Resident) published on 21 December 2023

Submitted via Website • Report

Overall Experience

I chose Prinsted Care Home for my aunt to live in, having moved from a care home locally. The staff at the care home are fantastic. They know all about the various foibles of the residents. I am always greeted warmly. There are plenty of activities for my aunt. I am always informed of any particular

problems, such as a fall or a GP visit. Special entry fobs are provided so that I am able to visit at any time. The care home provides regular meetings for relatives and residents, which are very informative.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Springfield Care Home
from Shirley G (Daughter of Resident) published on 19 December 2023

Submitted via Website • Report

Overall Experience

Mum had been in hospital for some time, not eating, drinking or enjoying life. All has changed since she went to Springfield. She is now much stronger, happier and taking part in various activities. The staff have been wonderful, friendly, helpful and welcoming since our first visit. We know our mum

is well looked after and have no concerns about her wellbeing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Springfield Care Home
from S F (Wife of Resident) published on 19 December 2023

Submitted via Website • Report

Overall Experience

My daughter and I viewed several care homes for my husband who has Alzheimer’s. When we visited Springfield, initially for respite we knew instantly that we had found the one! The staff were very welcoming and friendly. We were also impressed with the resident's lounge, dining room and also the lovely

garden.
In December 2022 my husband went into the home permanently, he is being cared for extremely well by all the staff and is very happy. Nothing is too much trouble for all the lovely carers.
All the meals are freshly prepared, with a choice of menu every day.
There are activities daily and occasional trips out for a cream tea! All the residents and families really seem to enjoy the varied entertainment
We feel extremely happy knowing my husband is in such a caring environment and have no hesitation in recommending Springfield Care Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Springfield Care Home
from P R (Next of Kin) published on 17 July 2023

Submitted via Website • Report

Overall Experience

Overall excellent, especially with medical care, food excellent and a very pretty garden the residents can sit and enjoy the outdoors. Entertainment is laid on most days for the residents, a lounge that has a television, or if preferred, can have a television in their very comfortable rooms.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Springfield Care Home
from Christina M (Daughter of Resident) published on 17 July 2023

Submitted via Website • Report

Overall Experience

From the moment I entered Springfield Care Home, I was impressed. I was looking for somewhere for my mother, who has dementia. I had looked at over 15 other care homes.
The staff who greeted me were warm and friendly, and that goes for every member of staff I have encountered since. The decor is

very pleasing. The garden is lovely and relaxing.
My mum moved to Springfield in early June 2023. It was a worrying and upsetting time for my brothers and I. Our concerns had been that our mum might not settle and her dementia may worsen because of the change in her life, but the opposite has happened. With the stimulation and friendly atmosphere, she settled much quicker than we had anticipated. She regularly tells us she is happy and likes it there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Prinsted Care Home
from A C (Son of Resident) published on 19 June 2023

Submitted via Website • Report

Overall Experience

My mother chose Prinsted from several options and spent over 4 years there until passing away. She based her choice largely on feeling comfortable and at home there, plus their having nursing care on the floor above which would prevent her having to relocate later as her health declined. The facilities,

food, cleanliness and activities were always good but I was most impressed by the genuine care the staff showed towards the residents. There was nothing artificial or contrived about this, it was more than just a job for them, they did actually want to meet the needs of the residents however they could. This might mean catering for food preferences or changing staff rosters so that my mother could be looked after by staff she liked most. They would even share their break times with her so she could have an occasional smoke outside with them. Prinsted became my mother's home and the staff and other residents became her family. I believe that she made an excellent choice.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Prinsted Care Home
from Elaine H (Daughter of Resident) published on 5 April 2023

Submitted via Website • Report

Overall Experience

It took a lot of searching to find the right place for my mum. Prinsted delivered on every level. As a family, we could not have chosen better. From the moment she arrived, we knew we had made the right choice.
The care, dedication, dignity, respect and humour shown by all staff to all their residents

was humbling to witness. Nothing was ever too much trouble.
Unfortunately Mum was very poorly when she arrived and passed away soon after.
The end-of-life care for Mum, delivered by all the excellent nursing staff, was simply outstanding.
We will be forever grateful that she was able to spend her last few days being cared for in such a wonderful home and by such wonderful people.
I cannot recommend Prinsted highly enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Springfield Care Home
from Lynn E (Daughter of Resident) published on 29 March 2023

Submitted via Website • Report

Overall Experience

My mother moved to Springfield in June 2021. She was 88 and suffering from dementia. She had a beautiful room, ensuite with a view over the garden. Staff were attentive without fail, and daily kindness and compassion made this difficult transition more bearable for us all. An excellent weekly schedule

of appropriate activities means there is always something going on, even if residents would rather watch than participate. The menu is good with individual choices on offer if residents go "off their food". The hairdresser comes weekly and is lovely.
When all is well for residents, it may appear that the fees are high. The outstanding feature of Springfield is the team of staff. When things do become difficult through illness or anxiety, the care given is wonderful with 24-hour attention. My mother recently passed away there, and her final days were calm. She felt safe and she and the family were shown the greatest kindness and consideration. We will always be grateful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Prinsted Care Home
from Rachel L (Daughter of Resident) published on 3 January 2023

Submitted via Website • Report

Overall Experience

One of the hardest things I've had to was to accept that Mum could no longer be cared for at home so for me nothing and nowhere was going to be good enough but Prinsted Care Home has allayed all my fears and worries and I feel blessed that my mum is in very capable, caring and competent hands. She has

settled in so well that the staff have become her new family and as much as I initially felt very jealous of that connection, it has been a vital bond that despite the devastating condition that is dementia, has allowed her to have some quality of life for which I am forever grateful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Prinsted Care Home
from Jane H (Daughter of Resident) published on 28 November 2022

Submitted via Website • Report

Overall Experience

Placing a loved one in the care of others is a very difficult thing to do, but Prinsted gave us confidence from the outset that they would care for our mum with love, compassion and understanding. Through some very tricky times, they have remained professional yet approachable, caring and kind, but

above all have continuously shown respect and warmth towards our mum and our family, for which, we cannot thank them enough. We know that mum is in a safe and loving environment where nothing is too much trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Prinsted Care Home
from Heather M (Daughter of Resident) published on 25 November 2022

Submitted via Website • Report

Overall Experience

My Dad absolutely didn't want to move to a care home, however after a few falls and profound mobility and confidence issues he moved into Prinsted Care Home after a spell in hospital. I thought dad would take forever to settle in but thanks to the kind and patient carers and managers he has settled

well. Dad's room is lovely, bright and airy and now with lots of his beloved things from home around him. Dad has since been in hospital again and is now doing well at Prinsted - their diligence and high standard of nursing is top notch and every effort is made to make dad feel included and a valued resident. An intensely private man who is very anxious now feels safe and I feel very confident with all the team looking after him. My dad's appetite is good but he has now begun to explore other menu options and enjoying the huge variety. Constant tea or coffee is on offer and I am always included when I am there, it's lovely and homely. I would be very happy to recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Prinsted Care Home
from Jackie T (Daughter of Resident) published on 16 November 2022

Submitted via Website • Report

Overall Experience

Choosing a Care Home for my 95-year-old mum was probably one of the hardest things I've had to do, I knew what I was looking for and the most important quality was I wanted my mum to be valued, respected and to be treated like I would hope the carers would treat their own loved ones. I have certainly

found this at Prinsted Care Home, the staff regardless of their roles are committed to the well being of their residents, they share information, they treat the residents as individuals and not just 'the resident in room number 5'. The food was another area important to me, my mum loves her food, and this is another area that ticks the box, she doesn't just say the dinner was nice it's more like 'The meat was so tender.... all of these qualities the home has, has helped my mum transition from living independently to living in a care environment. Well done to the staff, you are ALL an asset to Prinsted Care Home, I would definitely recommend you to others......in fact I already have.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Springfield Health Services Ltd

Springfield Health Services Ltd Locations (2)

Springfield Health Services Ltd Reviews (50)

Springfield Care Home

Springfield Care Home

Springfield Care Home

Springfield Care Home

Springfield Care Home

Prinsted Care Home

Prinsted Care Home

Springfield Care Home

Prinsted Care Home

Springfield Care Home

Springfield Care Home

Springfield Care Home

Springfield Care Home

Prinsted Care Home

Prinsted Care Home

Springfield Care Home

Prinsted Care Home

Prinsted Care Home

Prinsted Care Home

Prinsted Care Home

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Frequently Asked Questions about Springfield Health Services Ltd

How many Care Homes does Springfield Health Services Ltd own?

Which Springfield Health Services Ltd Care Homes have the highest review score?

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers