St Vincent Care Homes Ltd in Hampshire | 2 Care Homes

Review of
St Vincent House Residential Home
from A S (Wife of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

My husband has lived in St Vincent House for six months now and from day one he has been cared for with love, dignity and compassion. I have visited him during every part of the day and into the night and have witnessed their continuity of this care. The management and staff were so supportive to to

me and helped both of us to adjust to our new lives, now we are apart, and I cannot thank them enough.
The activities they provide is wonderful, with entertainers coming in, trip outs
and celebrations marking all events. The team are excellent I would highly recommend.

Reply from Debra Burnett, Manager at St Vincent House Residential Home

Thank you for your kind words. We are so glad you enjoy joining in on activities and going on outings with us. Your help and positive attitude really means a lot to all of us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Vincent House, Southsea
from Jane H (Partner of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

My partner has been a resident at St Vincent House for nearly three years and now he is at the end of his life. The management team has adapted his care plan for this stage of his dementia and I have been kept fully informed and involved with the process. I have been given a full and clear explanation

of how he can be kept comfortable and safe with minimum intervention and within current guidelines.
He is treated with so much patience, care, and respect, and with knowledge of his particular needs and sensitivities gained throughout his time there. I am impressed with how much time the carers are able to give him on a 1:1 basis, reflecting the very favourable ratio of staff to residents and the general ethos of the Home. Good practice in any environment always comes from above; at St Vincent, it is taught, modelled, and encouraged.
I myself am treated with care and compassion at this difficult time. I don't have any family support and this means a lot to me, it gives me strength.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Vincent House Residential Home
from J A (Son of Resident) published on 13 January 2025

Submitted via Postal Card • Report

Overall Experience

My Mother is coming to the end of her life after a stroke at 91. The staff are very respectful and thoughtful and keep me updated daily. The management was very thoughtful with financial matters and was very flexible. If anyone asks me what to look out for in a home for their loved one I say ask how

long the staff have been there as I have found great comfort as the staff at St Vincent's have been there all of the 5 years of my Mithers stay and some have been there considerably longer.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Vincent House Residential Home
from Carol J (Daughter of Resident) published on 16 April 2024

Submitted via Website • Report

Overall Experience

When my mum went into St Vincent's in August 2022 it was an agonising time for us, as her daughter I felt like I was letting her down. But thanks to the amazing staff my fears were soon alleviated, my mum was made to feel like she was in her own home, her room was full of her bits and pieces and very

homely. The care she was given was excellent and the staff all knew her and treated her with such kindness. They also treated me with compassion and kindness obviously realising what an awful time I was having in the beginning. My mum settled so well which amazed me, as when she first went in she was shy, depressed and really not enjoying life. The transformation was incredible, suddenly I had my mum back, a very happy lady with a heart of gold and a wonderful smile. She joined in with all of the activities, loved singing and dancing, the staff were brilliant at organising so many outings and activities. I can't thank them enough for everything.

Reply from Clare Shann, Nominated Individual at St Vincent House Residential Home

Thank you so much for leaving this heartfelt review. We are very proud of the love and support our staff give to everyone within their care (including our lovely families!)

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Vincent House Residential Home
from Karen H (Wife of Resident) published on 10 April 2024

Submitted via Postal Card • Report

Overall Experience

St Vincent House Residential Home is exceptional. The staff are all lovely, kind and very helpful. The food is excellent and my husband is very settled and happy thee. I love that at Christmas and Easter etc. they make such an effort. My husband has limited mobility so they regularly take him out in

a wheelchair. They also have a lovely garden and it's a pleasure to sit out there - weather permitting. My two sons and I always leave him knowing he is happy and safe.

Reply from Clare Shann, Nominated Individual at St Vincent House Residential Home

Thank you so much for your kind words, Karen. It is a pleasure to take care of your loved one and know that you can rest easy knowing that he is being looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Vincent House, Southsea
from Brendan M (Son of Resident) published on 19 March 2024

Submitted via Website • Report

Overall Experience

Lovely care home, very clean. Very professionally managed with excellent, caring and compassionate staff. My mother needs a lot of care and medication, and she is given everything she needs. The food is excellent, and we would recommend St Vincent House Southsea to anyone who would require a care home

for their loved ones.

Reply from Anne- Marie Hickman, Manager at St Vincent House, Southsea

Thank you for your lovely feedback. It is great for the team to see how much they are appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Vincent House Residential Home
from Sian M (Daughter of Resident) published on 8 March 2024

Submitted via Website • Report

Overall Experience

My mother spent 18 very happy months in St Vincent's and I never regretted my choice of residential home for her. From the outset the staff were helpful and friendly, doing all they could to help Mum settle in, including allowing her pictures and ornaments from home. St Vincent's is a relatively small

home and so the staff all knew Mum well and developed good relationships with us as a family. Communication was always excellent and the accounts team were very understanding when there a few problems with the local authority funding that we needed whilst the family home was sold. When Mum's care needs changed a different room with a special bed was found quickly and the staff moved Mum's belongings for us. Sadly Mum passed away quite suddenly, but I was given help to clear her room and was very touched by the card and the photos of Mum during happier times at the home that I was given. The offer of staff to be present when the funeral cortege went past was also very moving.

Reply from Clare Shann, Nominated Individual at St Vincent House Residential Home

Thank you so much for this lovely review - I will pass on your comments to the team!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Vincent House Residential Home
from F M (Daughter of Resident) published on 7 March 2024

Submitted via Postal Card • Report

Overall Experience

One of the most difficult things to do is accept and find a residential care home for your relative. As a family we spent a long time looking for the right place. I found St Vincent's staff very sympathetic, helpful and always put the care of my relative first but always there for the family giving

great support.
The staff spend time with each resident working for the resident to feel comfortable. Food is good, plenty of snacks available and the room is always clean.

Reply from Clare Shann, Nominated Individual at St Vincent House Residential Home

Thank you so much for this lovely review - I will pass on your comments to the team!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Vincent House Residential Home
from David J (Son of Resident) published on 14 November 2023

Submitted via Website • Report

Overall Experience

St Vincent House is genuinely an exceptional residential care home that I can't recommend enough. I selected this care home for my father after he had a fall at home and a lengthy stay in hospital, which resulted in him being unable to return home. Having viewed several care homes in Gosport, and having

had a bad previous experience at a different care home, I have been incredibly impressed at everything about the home and the way it is run. Dad had a wonderful welcome at the home and the friendly, caring, loving staff treated him and the other residents and visitors with respect and compassion. They really did the best for Dad in his time of need.
Sadly, Dad passed away in hospital during early October and lots of the staff turned out and showed their respects when the funeral cortege went past the home, this was very touching for Dad's family. In addition, they helped me clear his room and the management team refunded his overpaid care fees very quickly without any fuss.

Reply from Clare Shann, Nominated Individual at St Vincent House Residential Home

Thank you so much for your lovely words, we are incredibly proud of the staff at the care home. Kindest regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Vincent House, Southsea
from Nay M (Granddaughter of Resident) published on 9 October 2023

Submitted via Postal Card • Report

Overall Experience

Super happy with the service provided by St Vincent House. You really get what you pay for. The location, food, activities, trips out, personal care, cleanliness and communication are spot on. Excellent management and teamwork from the staff. You can easily see the care comes from the heart.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Vincent House Residential Home
from Stephanie H (Daughter of Resident) published on 4 October 2023

Submitted via Website • Report

Overall Experience

My mum has been in St Vincent Care Home since the end of July. She was admitted to the hospital two weeks ago, and the care home was absolutely brilliant at informing me. The welcome they gave my mum on her return home was so lovely. My mum was so touched by it; it meant so much to her. Whenever I go

in, the staff are fabulous; they are so friendly, and I can see they really care. I am over the moon that I was able to get my mum into this care home. I cannot thank the staff enough; they are absolutely brilliant.

Reply from Clare Shann, Nominated Individual at St Vincent House Residential Home

Thank you so much for your lovely review! We are so very proud of our team and the loving, compassionate care they provide. We noticed you've given the food and drink four stars - please make sure you tell us what we can do to further improve. Kindest regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Vincent House, Southsea
from Jane B (Daughter of Resident) published on 30 June 2023

Submitted via Website • Report

Overall Experience

My mum has been a resident at St Vincent House since October 2022, and the care she has received has been exceptional!
All of the carers are very patient, thoughtful and really do want to do the very best they can. Mum can be very difficult at times owing to her condition, and everyone treats her

with dignity and respect. A special mention has to be made to one lady, who makes such an effort to get Mum out of bed, showered, dressed and downstairs, which is not easy!
My brother and I are always kept abreast of all matters by the management team, who are all lovely, and they really do care!
Additionally, when we call in during office hours, the gentleman in the office always answers in such a fantastic manner - he really is a ray of sunshine.
Another mention has to be to the chef, who is constantly tested by my mum's changing requirements and is always very happy to accommodate as much as possible!
Nothing is too much for all the team at St Vincent House; thank you!

Reply from Anne- Marie Hickman, Manager at St Vincent House, Southsea

Thank you so much for your very kind words! It is a pleasure to care for your mum and reading this will make the team's day. I will make sure they all have the opportunity to read this.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Vincent House, Southsea
from Christina B (Regular Volunteer) published on 26 April 2023

Submitted via Website • Report

Overall Experience

I recently volunteered at St Vincent House, Southsea, and I have to write this review to make sure everybody knows how special it is. All of the staff, from administrators to chefs and, of course, carers, pay special attention to each resident and their individual needs. I was impressed by the attention

to detail, like how everybody knew exactly how each resident likes their hot and cold drinks and the lengths the kitchen went to, to make sure the meals were as individualised as possible so that everybody would have an enjoyable meal. The food is made from fresh ingredients every day.
I witnessed the care taken in looking after each resident in their rooms, and at mealtimes, every carer demonstrated great empathy and respect for each individual, cheerfully engaging them as much as possible and making sure they retained their independence, only stepping in where necessary. I would put my family here; they are an amazing team doing a great job (and should be better paid!).

Reply from Anne- Marie Hickman, Manager at St Vincent House, Southsea

Thank you so much for your feedback, it means a lot to the team that people do see the lengths they go to to enhance the lives of the people that live in St Vincent House, Southsea.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Vincent House, Southsea
from Carol B (Relative of Resident) published on 27 March 2023

Submitted via Website • Report

Overall Experience

Visited the home - lovely, welcoming atmosphere and friendly staff - did not feel like a care home - was offered tea or coffee - very clean, and the staff were amazing. The home was very clean, and I was looked after very well.

Reply from Anne- Marie Hickman, Manager at St Vincent House, Southsea

Thank you for taking the time to give us the lovely feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Vincent House, Southsea
from Helen M (Sister of Resident) published on 22 February 2023

Submitted via Postal Card • Report

Overall Experience

St Vincent House has provided the most amazing care and support for my sister (87). The staff are so kind and courteous and treated her with dignity and compassion. The palliative care of my sister was incredible - so caring and kind, and also gave our family so much support at the end while sitting

with her. A very, very good team!

Reply from Clare Shann, Nominated Individual at St Vincent House, Southsea

Thank you so much for this lovely review. Our staff care deeply for our residents and their families, and I am so pleased that you felt that kindness and support at such a sad time. Kindest regards and much love!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Vincent House Residential Home
from V P (Daughter of Resident) published on 2 February 2023

Submitted via Website • Report

Overall Experience

I would like to thank the staff for making my mum's 100th birthday so enjoyable. The room was decorated, and she looked lovely with her hair, make-up and nails done. We really enjoyed the time with her and all the help from the staff. Could not have asked for more.

Reply from Clare Shann, Nominated Individual at St Vincent House Residential Home

Thank you so much for this lovely review! We do love a celebration!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Vincent House, Southsea
from Linda S (Daughter of Resident) published on 11 October 2022

Submitted via Website • Report

Overall Experience

My mum has called St Vincent House, Southsea her home for the last six years. During that time, she has received 5-star care and attention. Her room is lovely and clean, as is the whole residence, and being on the seafront has lovely sea views across the Solent. The staff are simply wonderful with friendly

smiles and greetings; they all create a lovely home environment for the residents. My mum is nearing the end of her journey and needs full-time 24-hour care. She is always washed and dressed, spotlessly clean, and treated with love, respect and the dignity she deserves. I would not hesitate to highly recommend St Vincent, Southsea.

Reply from Clare Shann, Nominated Individual at St Vincent House, Southsea

Thank you so much for leaving this lovely review! We really appreciate you taking the time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Vincent House, Southsea
from Lynda C (Daughter of Resident) published on 4 October 2022

Submitted via Website • Report

Overall Experience

Most staff are very friendly and caring. Homely atmosphere. Staff approachable to family. A doctor's advice is always sought when needed. Parents looked after during Covid situations very well. Tasty homemade food.

Reply from Clare Shann, Nominated Individual at St Vincent House, Southsea

Thank you for taking the time to leave this lovely review! With our new manager in place, we know that some of your four-star ratings will be five stars in no time!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Vincent House Residential Home
from Dee M (Daughter of Resident) published on 28 September 2022

Submitted via Postal Card • Report

Overall Experience

My dad was displaying very challenging behaviour, and he and myself were treated with kindness, respect and dignity throughout the experience. I will always be grateful for the kindness of everyone there.

Reply from Clare Shann, Nominated Individual at St Vincent House Residential Home

Thank you so much for taking the time to leave this feedback. We are currently updating the furnishings in our bedrooms, and our activities staff and management team are continually striving to be better in all areas. Our food and drinks are all made fresh and in-house, with all dietary requirements catered for. Our staff work incredibly hard and fully deserve their 5-star review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
St Vincent House, Southsea
from Jacqueline B (Daughter of Resident) published on 5 July 2022

Submitted via Website • Report

Overall Experience

My mother has been a resident for over two years and was admitted just before the pandemic. We were recommended this home by a friend, and I think I would give their recommendation five stars.
Throughout the pandemic, staff were kind and patient assisting Mum with regular FaceTime calls. Now always

made welcome on visits, and the house has a homely and friendly atmosphere. We are grateful for regular updates and a newsletter with photos of activities. Observed all grades of staff from the caring staff, kitchen staff, activities staff and office staff interacting well with all the residents. Mum always appears well cared for and smartly dressed. Staff always have a joke with Mum on returning to the home from outings with the family making her feel very welcome in her home.

Reply from Clare Shann, Nominated Individual at St Vincent House, Southsea

Thank you so much for leaving this lovely review. We are very proud of all of our staff and their strength of character and compassion throughout the last couple of years. It has been a tough challenge, and they have all exceeded our expectations. We really value and appreciate your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by St Vincent Care Homes Ltd in Hampshire

St Vincent Care Homes Ltd Locations in Hampshire (2)

St Vincent Care Homes Ltd Reviews in Hampshire (54)

St Vincent House Residential Home

St Vincent House, Southsea

St Vincent House Residential Home

St Vincent House Residential Home

St Vincent House Residential Home

St Vincent House, Southsea

St Vincent House Residential Home

St Vincent House Residential Home

St Vincent House Residential Home

St Vincent House, Southsea

St Vincent House Residential Home

St Vincent House, Southsea

St Vincent House, Southsea

St Vincent House, Southsea

St Vincent House, Southsea

St Vincent House Residential Home

St Vincent House, Southsea

St Vincent House, Southsea

St Vincent House Residential Home

St Vincent House, Southsea

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers