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Care Homes Owned by Western Healthcare Ltd

9.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Western Healthcare Ltd
Western Healthcare Ltd own two Petersfield care homes that welcome a range of personal needs, including both physical and mental health concerns. Care packages are set up to suit each individual, with the dignity and privacy of services users of key concern in terms of achieving a satisfying residential environment.

The services allow residents to make themselves at home in the manner that suits them, while providing 24-7 access to carers and a programme of activities to ensure there is a great deal to enjoy.

Western Healthcare Ltd Locations (2)

 

2 Care Homes owned by Western Healthcare Ltd

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Downs House

Reservoir Lane, Petersfield GU32 2HX 

9.8 49 reviews
"After a struggle to settle in at the end of last year, mum is now very happy. It was a huge change, especially for someone living with…"   Read all 49 reviews
Location Type Care Home

Downs House is situated amid beautiful Hampshire countryside, less than a mile from the thriving market town of Petersfield. It was established in 1976 and has been providing high quality care to the people of Petersfield and the surrounding villages… Read more about Downs House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 49 Rooms from £1,200 / week
Stroud House

Rothercombe Lane, Stroud, Petersfield GU32 3PQ 

9.8 41 reviews
"My mother-in-law moved into Stroud House in January 2025 due to a decline in her dementia and I'm happy to say she's now in the right…"   Read all 41 reviews
Location Type Care Home

Stroud House: Nestling near the foot of the Downs is in the heart of the South Downs National Park. The small, homely Home, can care for just 25 people, fitting the sensitive needs and feelings of those living with dementia. Their aim is to provide a… Read more about Stroud House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 25 Rooms from £1,200 / week

Western Healthcare Ltd Reviews (90)

9.8
Western Healthcare Ltd has a Group Review Score of 9.8 (9.787) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Western Healthcare Ltd must have a Review Score.

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Review of

Downs House

from Susie C (Daughter of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a struggle to settle in at the end of last year, mum is now very happy. It was a huge change, especially for someone living with dementia. The staff are second to none, very caring and attentive. My mum has embraced the activities especially singing and dancing. She loves to be busy and there
is lots going on to occupy her. The food is great (especially the lovely home made cakes' which I have sampled on more than one occasion!) there is such a warm and inviting atmosphere at Downs House, it is a pleasure to visit mum. So glad we chose Downs House!

Reply from Petra Beech, Registered Manager at Downs House

Thank you so much for your lovely message. It truly means the world to us to hear that your mum has settled in and is now happy at Downs House. We know how big a transition it can be, especially for someone living with dementia, and we're so pleased that she feels comfortable and engaged with us. Our team takes great pride in providing a warm, caring environment, and your kind words mean so much to them. It's wonderful to hear that she's enjoying the activities-especially singing and dancing! Keeping our residents busy and engaged is something we're passionate about, and it's fantastic to know she's embracing it all.We have to agree-the homemade cakes are a real treat! We'll be sure to pass on your compliments to the kitchen team.Thank you again for your thoughtful words and for trusting us to care for your mum. We look forward to welcoming you on your visits and continuing to make Downs House a home for house.


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Review of

Downs House

from N A (Daughter of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I am very happy with my mums care, food is really good, care is great. It has taken her a while to settle in but 3 months on she is getting used to her new home and accepting it. Its just up the road from my home which is great. The staff are all very patient and understanding with her. Very
friendly and welcoming every time I come in. Overall I am very pleased with the care mum gets.

Reply from Petra Beech, Registered Manager at Downs House

Thank you for your lovely review of Downs House. We so pleased to hear that she is becoming more comfortable and accepting of her new home.


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Review of

Downs House

from J B (Sister-in-law of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law is being extremely well looked after. The care and attention she receives is second to none. She is always clean, tidy and in good spirits. Her state of mind has improved since going to the home as all the worry of domestic chores and the everyday task of looking after herself have
been removed. The home provides stimulating outings as well as in house entertainment. The staff are kind, caring and efficient. If I have a question about my sister-in-laws care there is always a member of staff to answer my query. Her room is very nice and south facing gets lots of sunshine. There are also French Windows with access to the well tended garden which my sister-in-law loves. She goes for little walks twice a day. She says the food is excellent and if she feels like something between meals there is always a willing member of staff to provide it. All in all we are very pleased my sister-in-law is being looked after in Downs House where she is happy and contented.

Reply from Petra Beech, Registered Manager at Downs House

Thank you so much for your thoughtful and appreciative review. It truly means a great deal to us to hear such positive feedback about the care your sister-in-law is receiving at Downs House.


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Review of

Downs House

from P G (Daughter of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved to Downs House last autumn and has a lovely garden room with his own bathroom. He has a bird feeder and flowers just outside his window, and a door into the garden so he can sit out there when the weather is warmer. He is well looked after by caring staff who provide plenty of activities
for him. He also enjoys the meals provided. Downs House has been an excellent choice.

Reply from Petra Beech, Registered Manager at Downs House

Thank you for your lovely review. We are so pleased to hear that your father is happy at Downs House and enjoying his garden room. It's wonderful that he has a peaceful outdoor space with flowers and a bird feeder to bring him joy, and we look forward to the warmer months when he can make the most of it.


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Review of

Stroud House

from Emma C (Daughter-in-law of Resident) published on 27 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved into Stroud House in January 2025 due to a decline in her dementia and I'm happy to say she's now in the right place. The staff are so kind, caring and patient. She has received lots of one-to-one care to help settle her in and I've never seen her happier.
She seems to be doing
something different every day, be it, dancing, crafts, and visits out and about which is amazing. The carers do an amazing job helping to navigate these vulnerable people through such a confusing time.

Reply from Samantha Oliver, Home Manager at Stroud House

This makes me very happy. She has settled in well, whilst she may say not. Positivity and reassurance are the way forward. Hope to meet you soon.


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Review of

Stroud House

from Simon K (Son of Resident) published on 26 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into care in early January after a stay in hospital. The transition Stroud House performed was nothing short of a miracle! Mum suffers very badly with anxiety issues so it was a real worry as to how this would pan out. In a very short space of time, she seems to be settling in her "new home".
The staff are, attentive, professional and accommodating, to both the residents, and the families, my mind has been put at rest that Mum is safe and well cared for. Sam, the manager has gone out of her way to reassure both myself and Mum.
Another positive of Stroud House is the amount of activities for the residents, never a dull moment with everything from Burns night bagpipes to country walks.
Stroud House has made a difficult family time, a lot more Human. Thank you.

Reply from Samantha Oliver, Home Manager at Stroud House

Thank you for taking the time to send a reply. It means a lot. Mum has the most amazing, addictive personality and it is a joy to have her at Stroud House. I will pass on the review to the staff as it does give them such a boost. Eventually Mum will finish knitting my leg warmers. She has started them about 30 times now lol.


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Review of

Stroud House

from Michael C (Friend of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited a very old friend who had only quite recently started her life at Stroud House. It was the first time we had been there and we went to have lunch with her on her birthday. The staff were all very friendly and efficient and we had a good lunch at a table they had kindly set up for us in a
place where we could have a pleasant uninterrupted chat. There was a birthday banner and balloons. The place seemed spotlessly clean, with a happy atmosphere and plenty of staff. We were re-assured that our friend was being well looked after and with lots going on, enjoying a stimulating time.

Reply from Samantha Oliver, Home Manager at Stroud House

Thank you for your kind words and we are so happy you enjoyed lunch. You are welcome anytime.


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Review of

Stroud House

from Caroline B (Daughter of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During a really difficult time with the deterioration of my dear Mum and her dementia, Sam and the team have been so kind and caring in welcoming her into Stroud House. We were so blessed to find such a lovely place for Mum and everyone has been so understanding and thoughtful. The staff are so respectful
and great with both Mum and all of us family.
We feel very grateful that she is now being cared for in by a lovely team.
The room is freshly painted and decorated, the home very clean and the food is prepared and cooked to a fabulous standard.
Activities that are done with the residents have been brilliant for Mum with singing and music daily.
Thank you for making this difficult transition so welcoming for both Mum and all of us.

Reply from Samantha Oliver, Home Manager at Stroud House

Thank you for your kind words. We appreciate you taking the time to send a review. It is so rewarding to see Mum engage with others and see that beautiful smile evolve.


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Review of

Stroud House

from Nichola T (Daughter of Resident) published on 31 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Stroud House for a couple of years now and I've always found the staff to be very friendly, attentive and genuinely fond of the residents which is lovely to see. It was my mother's 90th birthday back in November and the Home organised bunting and a banner, as well as
a lovely present and birthday cake, all making for an enjoyable afternoon that my brother and I could share with my mother.
There is a good emphasis on organising activities for the residents, catering to their needs and abilities and as I unfortunately do not live very close to the Home, it is nice to see the monthly activity schedule to see what mum might be getting to enjoy. There is very much an emphasis on a happy environment for all the residents to feel comfortable and looked after. Stroud House has a warm homey atmosphere, which I believe most people would want for their loved ones. I would certainly recommend it.

Reply from Samantha Oliver, Home Manager at Stroud House

I'd like to take a moment to thank you for leaving such a wonderful review of Stroud House. It means so much to myself and the team when we receive this level of praise; It actually gave me goosebumps. The team work tirelessly throughout the year to deliver the kindest possible care to the residents. Celebrations are a MUST at Stroud House and to receive recognition for this is amazing, we are pleased we were able to help and we are humbled by your family's warmth. I am also happy that you have enjoyed receiving the monthly activity schedule and newsletter sent out each month. If I/we do not see you before New Year, Wishing you a whole new year of happy moments making wonderful memories. Lots of love, S


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Review of

Stroud House

from Rebecca B (Daughter of Resident) published on 27 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently moved into Stroud House after my father died who was her main caregiver and the home has been exceptionally kind and caring, they have been very welcoming to both my mother and other family members visiting always offering tea or coffee, etc. The food is of a high standard.
If there
is a query or problem we can ask and it has been sorted out straight away.
My mother loves the activities with the activity coordinator, especially the dementia choir.
I would happily recommend Stroud House if you are looking for good quality, thoughtful care for a family member.

Reply from Samantha Oliver, Home Manager at Stroud House

Thank you for your kind words. For the short time that Mum has been at Stroud House, she has settled in so well and really is the most beautiful person inside and out. Mum really does enjoy every activity and we have such lovely photos of her. We wish you a very Merry Christmas and a Happy New Year.


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Review of

Stroud House

from K A (Daughter of Resident) published on 20 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Stroud House was a warm, welcoming place from the very start when Mum moved there - and it quickly became her home in the true sense of the word. Mum loved the staff and she was so well looked after. Not only that, but the staff were very supportive of us as a family too. There are lots of activities
each week and lots of opportunities to socialise - so important for those with dementia. Mum was really loved by everyone at Stroud House right up until her death and we will be forever grateful for that.

Reply from Samantha Oliver, Home Manager at Stroud House

Thank you so much for your kind words. It does not matter how many reviews we receive as a Home, each and every one we continue to fill myself and the team with immense pride and gratitude. To make a difference is truly the best feeling. Thank you again. We wish you and your family the most wonderful Christmas and New Year.


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Review of

Stroud House

from J D (Daughter of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a further deterioration in her general health, our mum/gran moved to Stroud House, a smaller sister home to Down's House where daily life is at a quieter pace and more medical/nursing support is available. The staff were outstanding in their welcome and care, but sadly her health continued
to decline.
Our heartfelt thanks to all at Stroud House for all the love and excellent care given to our mum and gran over the last few months of her life. The care and attention she received at Stroud during the final weeks of her life was second to none and akin to that provided by a Hospice. The level of practical, medical, and emotional care she received was incredible and provided great comfort both to her and the family, enabling her to be "at home " when she died.
We will be eternally grateful for the support to us as a family which took a lot of the anguish and worry off our shoulders. The highest recommendation we can give. Thank you one and all.

Reply from Samantha Oliver, Home Manager at Stroud House

My goodness thank you so much. Sometimes a thank you doesn't seem to be enough to express the warmth we feel when receiving reviews like yours, but our 'Thank you' speaks volumes. Have the most amazing Christmas and sending you all love.


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Review of

Stroud House

from Sid F (Husband of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, my wife and I have always been treated with the utmost respect and kindness. Now that she is in the advanced stages of dementia, life has become considerably more stressful and difficult to comprehend as each day another problem rears its ugly head, but despite this, the staff are always
cheery and smiling in their approach and handling of the situation and deal with it very professionally. My wife, very obviously, enjoys her day care there and I hope in the future when needs must, she will become a resident.

Reply from Samantha Oliver, Home Manager at Stroud House

Oh, thank you so so much. We will always welcome you both and look forward to you attending our Christmas Party on Sunday. Of late we have received so many beautiful reviews and it really does give myself and the team a boost. Our ethos is to ensure we make new memories for you and your wife as dementia progresses. Thank you again.


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Review of

Stroud House

from Gary F (Son of Resident) published on 13 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father went to Stroud House after a long hospital stay.
He was immediately welcomed by the team and made to feel like he was at home.
The team and care were very consistent and they got to know my father, his sense of humour, and his quirks.
They welcomed me and were always friendly and courteous
and it was never too much bother for me to visit him.
I enjoyed interacting with the team and they showed they had gotten to know my father very well.
I hugely appreciated that it was a small home and a small team dedicated to looking after my father.
When my father took a turn for the worse, they were very comforting to my brother and I and made sure my father was very comfortable in his last moments.
I could not recommend this care home enough.

Reply from Samantha Oliver, Home Manager at Stroud House

Thank you for your kind words and the review you completed; it is so important that families review our care home. This allows others who are considering our care home to see things from your experience. Dad was such a breath of fresh air with his sense of humour. From Stroud House, we wish you and your family a very Happy Christmas and Prosperous New Year.


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Review of

Stroud House

from Dena M (Daughter of Resident) published on 13 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wonderful dad received excellent care at Stroud House and he always spoke fondly of the staff as they were always very friendly and caring. When visiting I was also made to feel welcome. My one criticism is that his room was rather small and there wasn't any room for a wardrobe.

Reply from Samantha Oliver, Home Manager at Stroud House

Thank you so much for this review. We miss Dad a lot. You are right, the room was small but we are looking at how best we can make changes at Stroud House and the Directors are working closely with myself to ensure that any changes are positive ones and this will be something that is looked at. We wish you all a Happy Christmas and Prosperous New Year.


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Review of

Stroud House

from Yvonne M (Daughter-in-law of Resident) published on 13 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has only been in Stroud House since July 24. The staff are just so wonderful and kind with empathy understanding and kindness. They look after her needs and keep her smiling.
The staff realise putting your loved ones into care is not an easy decision. Keep you informed of any medical
issues etc.
I would recommend Stroud House without a doubt.

Reply from Samantha Oliver, Home Manager at Stroud House

Thank you, thank you, thank you. We truly appreciate the time and effort you have taken to write this review. As you know, Mum and I are practically joined at the hip. We try our hardest to keep out of mischief, but what we do continue to do is smile as much as we can. Thank you again and hope to see you and your husband soon.


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Review of

Stroud House

from T J (Daughter of Resident) published on 13 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only recently joined Stroud House, but somehow, in such a short time, they've been able to resurrect some of my mum's old joyful self, which I thought had been lost to Alzheimer's. She is engaging with the community spirit at Stroud House, is already more sociable, and is clearly having moments
of joy. The care team has been outstanding at helping my mum settle in, showing great skill in encouraging her to be receptive to personal care and new routines. They are focused on what will improve her well-being and have shown genuine care, friendship, and love. I have honestly been very impressed and so grateful to the team.

Reply from Samantha Oliver, Home Manager at Stroud House

Thank you for your review. What a wonderful lady your Mum is. She is up for all kinds of fun and encourages other residents to participate in activities too. It is always a difficult and soul-searching decision when looking for a placement for a loved one and we are so grateful that you chose Stroud House. We will continue to encourage and support Mum and hope that you both make some lovely precious new memories.


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Review of

Stroud House

from John R (Husband of Resident) published on 3 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident of Stroud House for over two and a half years until her death in October 2024. She was looked after with the utmost care and kindness by the lovely staff, and I was very well supported throughout her illness. Their care and support made a very difficult situation bearable. The
home has really Happy family atmosphere for residents and staff. I am most grateful to the management and staff and highly recommend the home.

Reply from Samantha Oliver, Home Manager at Stroud House

Thank you for your wonderful review! We're delighted to know that you felt this way and thank you for taking the time to share this information. Our team works hard to meet expectations such as your review and it's great to hear that we succeeded. On a personal note, we miss you, please pop by anytime, and hope you are able to attend our Christmas party. Thank you again and god bless.


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Review of

Stroud House

from Fay H (Daughter of Resident) published on 3 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Stroud house for a couple of years now. At first, she was very high maintenance for the staff as she was angry and upset and caused distress but they handled her so well. Always caring for her and comforting her even though she may have been angry with them. After a few months,
Mum settled, I have always found the staff amazing, they are all so friendly and caring to all residents and visitors. We always feel welcome whenever we visit and offer refreshments. The staff always seem happy as well as the residents, the home itself needs a little updating but I have always thought that care is the most important thing. The chef and catering team do an outstanding job and I have always been impressed with the standard of food and choice of foods. I would definitely recommend Stroud House to others.

Reply from Samantha Oliver, Home Manager at Stroud House

We are so, so grateful you took the time to share your thoughts. We always welcome feedback. Mum is an amazing woman, one full of the most enchanting personality. She can often be found laughing at my silly little dance or singing along with musical entertainment. She is loved. I agree, that care is the most important factor over how the home looks, but we are excited to be soon having a high standard of care in a high-standard home. You know how excited I was to show you the tiles in the bathroom...lol. You and your family are always welcome for cake or even to join Mum at lunch. Looking forward to seeing you soon and thank you once again.


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Review of

Stroud House

from R M (Sister of Resident) published on 26 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot therefore speak to its value for money as the fees are being met by others. It would be my expectation that Stroud would represent particularly good value for money. It seems to be an exemplary residential home in every way and is well and imaginatively managed. I cannot comment on the activities,
or their range because until very recently my brother did not wish to become involved. It is a measure of the way Stroud is run, and the empathy and patience of the staff that my brother has just now started to join in. I think what has struck me most is the attention to detail. Nothing it would seem is ever too much trouble. However busy, someone on the staff always has or makes time.

Reply from Samantha Oliver, Home Manager at Stroud House

Wow, thank you so much for your extremely kind words. We have all had a journey, haven't we? But just look at how far we have all come and where we are now! Your brother is a delight and so lucky to have you on his side. Much love.


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Frequently Asked Questions about Western Healthcare Ltd

How many Care Homes does Western Healthcare Ltd own?

Western Healthcare Ltd own 2 Care Homes.

Which Western Healthcare Ltd Care Homes have the highest review score?

Downs House & Stroud House have the highest review score.
Western Healthcare Ltd in Hampshire

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