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Care Home Owned by Cherry Garden Properties Ltd in Greater Manchester

9.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Cherry Garden Properties Ltd in Greater Manchester

Cherry Garden Properties Ltd Locations in Greater Manchester (1)

 

1 Care Home owned by Cherry Garden Properties Ltd in Greater Manchester

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The Alexandra Nursing Home

71-75 Queens Road, Oldham OL8 2BA 

8.9 22 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • Sensory Impairment
  • 35 Rooms

Cherry Garden Properties Ltd Reviews in Greater Manchester (22)

9.4
Cherry Garden Properties Ltd has a Group Review Score of 9.4 (9.400) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Cherry Garden Properties Ltd must have a Review Score.

Overall Experience

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  • 3
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22
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Review of

The Alexandra Nursing Home

from M M (Daughter of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Went to see my mum as usual today, just so happy my mum looked great, she looked so smart, I dreaded my mum being in a care home. But the way my mum's taken care of from all the staff is fantastic, always feel like staff are there for us as well, couldn't ask for better support, so grateful to all the
staff there.

Reply from Dennis Tahalele, Area and Compliance Manager at The Alexandra Nursing Home

Thank you for your kind words - it is much appreciated! We are pleased to hear Mum is looked after well. Please do let us know if there is anything we can do better.


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Review of

The Alexandra Nursing Home

from Paul F (Husband of Resident) published on 9 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife went into the home, remembered nothing, could not walk without help and very down and sad. But now all the staff get on very well with my wife and I am more than pleased with the way they all look after her and myself, yes they look after me. Drinks, meals, snacks and made so welcome. I am so
happy my wife is warm, safe and looked after. Thank you all at The Alexandra Home. I am so happy now.

Reply from Dennis Tahalele, Area & Compliance Manager at The Alexandra Nursing Home

Thank you for your kind comments. We are pleased that your wife has settled in well. Please do let us know if there is anything else we can do for you and feel free to join in with mealtimes as often as you like!


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Review of

The Alexandra Nursing Home

from Gillian H (Daughter of Resident) published on 9 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia and was living at home with my dad when she fell and broke her hip. She went into The Alexandra for a short stay. I'm not sure whether she will be able to return home, but if she cannot then as a family we will be more than happy for her to stay at this lovely nursing home.

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Review of

The Alexandra Nursing Home

from Janine T (Daughter of Resident) published on 30 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The transfer of our dad from hospital care to The Alexandra Nursing Home, a few months ago, was managed well with no distress for Dad at all. He was immediately welcomed and made comfortable in a good-sized room that was spotlessly clean. Since then, all our queries have been answered and our requests
have been addressed. The staff are friendly, caring and accommodating. We feel assured that Dad is being well cared for by the manager and her team and importantly for us, he is comfortable and in a safe place.

Reply from Dennis Tahalele, Area & Compliance Manager at The Alexandra Nursing Home

Thank you for such a positive review. We are pleased Dad has settled in well and that you feel assured about the caring environment we provide. Please do let us know if there is anything we can do better.


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Review of

The Alexandra Nursing Home

from Helen S (Daughter of Resident) published on 11 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, efficient and caring staff. The home always feels warm and welcoming and has always a lovely smell coming from the kitchen. As I walk through the corridors to reach my dad's room, it is obvious that all residents are comfortable and extremely happy.

Reply from Dennis Tahalele, Area & Compliance Manager at The Alexandra Nursing Home

Thank you for taking the time to provide us with such a positive review. It is greatly appreciated and echoes what we feel The Alexandra Nursing Home stands for. Please do let us know if there is anything we can do to improve. Pleased to hear Dad has settled in well.


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Review of

The Alexandra Nursing Home

from David B (Husband of Resident) published on 21 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of The Alexandra is that it is excellent in all respect of my wife's care. I am very impressed. My wife is treated as an individual with her own individual needs, not just as another resident. Her room is exceptional, always spotless and immaculate. Staff are caring and supportive,e and
management are always available if required. The manager contacts me regularly to report progress and any problems my wife may be experiencing. It is excellent.

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Review of

The Alexandra Nursing Home

from A L (Daughter of Resident) published on 15 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum is safe and comfortable, however, the food leave something to be desired.

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Review of

The Alexandra Nursing Home

from A B (Daughter of Resident) published on 16 November 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We as a family are very happy with the care given to my mum and her accommodation.
I have nothing negative to say about the care home.

Reply from Teresa Harwood, Manager at The Alexandra Nursing Home

On behalf of the Alexandra staff it is good for moral to receive positive reviews.
Thank you.


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Review of

The Alexandra Nursing Home

from Linda B (Daughter of Resident) published on 15 November 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care home is very well run. The staff are friendly and always help when asked. The rooms are very big, spacious and clean.

Reply from Teresa Harwood, Manager at The Alexandra Nursing Home

I would like to thank Linda for her positive review of our care home.
Thank you.


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Review of

The Alexandra Nursing Home

from J D (Son of Resident) published on 15 November 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, The Alexandra Nursing Home provides an excellent all round service to both residents and their associated family.

Reply from Teresa Harwood, Manager at The Alexandra Nursing Home

The Alexandra is always happy to receive comments from relatives, it helps us to review our own working practices.


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Review of

The Alexandra Nursing Home

from Dominique T (Granddaughter of Resident) published on 25 August 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has been at Alexandra for around 7 years with Alzheimer's, her care needs have changed throughout her time here and at each stage, they have been able to meet all her care needs to an excellent standard. Good communications with family throughout COVID-19 they have remained COVID free. Couldn't
thank the whole team enough.

Reply from Dennis Tahalele, Area & Compliance Manager at The Alexandra Nursing Home

Thank you very much for your positive review. We are very proud to have kept COVID-19 at bay so far and we will continue to work hard to keep it that way.


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Review of

The Alexandra Nursing Home

from Levi T (Grandson of Resident) published on 25 August 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff look after my Nan very well, they have continued to work very hard throughout COVID-19. I am very thankful for all they do.

Reply from Dennis Tahalele, Area & Compliance Manager at The Alexandra Nursing Home

Thank you so much for posting such a positive review, it is much appreciated. We feel accomplished by having been able to keep COVID-19 at bay and we will continue to work hard to keep it that way.


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Review of

The Alexandra Nursing Home

from J B (Daughter of Resident) published on 30 January 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is here, and I am so pleased. All the staff are extremely courteous, professional and caring. I would never think of moving my dad.

Reply from Dennis Tahalele, Area & Compliance Manager at The Alexandra Nursing Home

Thank you very much for your positive review - it is greatly appreciated. We are very pleased that you feel Dad is being looked after well. Please do let us know if there is anything we can do better.


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Review of

The Alexandra Nursing Home

from Lynn H (Daughter of Resident) published on 30 September 2019

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father loved living at the Alexandra Nursing Home but unfortunately due to his challenging behaviour, he had to move. He loved all the staff who were very professional whilst maintaining a friendly and helpful manner. They kept me up to date with his issues and I had every faith in trusting them
in providing all his care needs. They were always very welcoming when I came to visit and I would totally recommend Alexandra home to anyone who is considering a care home for a loved one.

Reply from Dennis Tahalele, Area & Compliance Manager at The Alexandra Nursing Home

Thank you so much for taking the time to post such a positive review. It is very unfortunate that we cannot continue to offer this type of specialised care but we are pleased to hear that we have been able to do so positively for the time being. We sincerely hope dad will settle in well at his new home.


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Review of

The Alexandra Nursing Home

from D H (Daughter of Resident) published on 3 September 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Carers friendly and helpful.

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Review of

The Alexandra Nursing Home

from M M (Grandson of Resident) published on 16 August 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very attentive and friendly. Clearly become attached to the patients and treat them as family.
More staff are needed as the girls are overworked and underpaid.

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Review of

The Alexandra Nursing Home

from Carl D (Son of Resident) published on 13 August 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has never complained, she feels happy and comfortable. Me and my partner enjoy coming because we feel welcome.

Reply from Teresa Harwood, Manager at The Alexandra Nursing Home

Thank you for your positive response to care received at the Alexandra.


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Review of

The Alexandra Nursing Home

from Gill T (Daughter of Resident) published on 13 August 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very welcoming and friendly.
Although it is in need of some renovation, it is made up for by the kindness and caring of the staff.
If we need respite again, we will definitely come back here.
It's not what it looks like, it's what is provided for by the staff.

Reply from Dennis Tahalele, Area & Compliance Manager at The Alexandra Nursing Home

Thank you for your positive review. We will take your suggestions on board and hope you will entrust Mum in our care in the future.


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Review of

The Alexandra Nursing Home

from L B (Granddaughter of Resident) published on 1 August 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for granddad.
Nothing was too much trouble.
Dignified in his final hours.

Reply from Dennis Tahalele, Area & Compliance Manager at The Alexandra Nursing Home

Thank you so much for taking the time to post such a positive review. I'm pleased to hear that you feel that your grandfather was looked after well. Once more, our heartfelt condolences.


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Review of

The Alexandra Nursing Home

from Barbara A (Daughter-in-law of Resident) published on 21 March 2017

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have always found the staff so caring to the residents, friendly and welcoming to the family and visitors. They have helped my mother-in-law get back to physical health since becoming a resident there. She has dementia and refuses her medication on a regular basis. They have been working with mental
health nurse and GP to resolve this and make sure she gets her medication. We have never had any regrets about placing her in care here.

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Awards / Recognitions (0)

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