Cherry Garden Properties Ltd in Somerset | 1 Care Home

Review of
Clare Hall Nursing Home
from Paul W (Nephew of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

I am the nephew of a resident who was admitted to Clare Hall Nursing Home about 2 Weeks ago. The staff were so understanding and friendly. my aunt was at end of life care and I can't thank the staff enough for their dedication. I would like to personally thank one staff member in particular who was

at the forefront of my aunt's Care to the End. My aunt passed away peacefully on Tuesday 25th at 4.15 with one staff member in particular by her side.
Thank you all again to the staff at Clare Hall

Reply from Dennis Tahalele, Area & Compliance Manager at Clare Hall Nursing Home

Thank you very much for your kind comments, it is much appreciated. We are pleased that you have found our staff to be compassionate and upholding high standards during a difficult period for everyone involved.

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Review of
Clare Hall Nursing Home
from Richard P (Son of Resident) published on 4 October 2024

Submitted via Website • Report

Overall Experience

The staff members are fantastic, more like a family to both the residents and the visitors. My mother had lived in Clare Hall Nursing Home for 2 1/2 years, over which time the carers did a fantastic job at making both my mother and my mother's visitors both welcome and comfortable. Nothing is to much

trouble and there is always a welcome smile from them all.

Reply from Kirsty Atkins, Deputy Manager - Care at Clare Hall Nursing Home

Thank you for your kind words. This positive feedback will be passed on to our staff. It was our pleasure to take care of your mother.

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Review of
Clare Hall Nursing Home
from Sharon C (Daughter of Resident) published on 9 August 2024

Submitted via Website • Report

Overall Experience

What a home! My mum had been there for about a month. The home is extremely well managed. All staff are friendly, helpful, respectful and considerate. My mum unfortunately died there. She could not have been better cared for. We were with mum for 27 hours and were given drinks reassurance and more importantly,

mum was shown the utmost dignity, respect and consideration. The nurse picked up that we were struggling with mum emotionally in her final minutes and ensured that I was able to leave if necessary and others were able to stay. From mum's arrival, we were able to visit any time of day and night, personalise her room as much as we needed and were all treated like family. Clare Hall management and staff are outstanding in all aspects. The agency worker was on duty the night mum died. He was outstanding. Thank you from all of us. What compassion and respect we were all given right to the end. Thank you along with the fab staff at Clare Hall.

Reply from Kirsty Atkins, Deputy Manager - Care at Clare Hall Nursing Home

Thank you so much for your kind words, it was our honour to meet and care for your mum and your family. We are so pleased to hear that you had such a great experience with us at Clare Hall. We will pass your feedback on to all our staff.

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Review of
Clare Hall Nursing Home
from B R (Daughter of Resident) published on 20 June 2024

Submitted via Postal Card • Report

Overall Experience

The staff caring for my Dad are exceptional. They go beyond basic care and my Dad considers them as his friends.
I am very grateful.

Reply from Kirsty Atkins, Deputy Manager at Clare Hall Nursing Home

Thank you so much for your review. We are pleased to read that you are having a positive experience here at Clare Hall. It is our pleasure to care for Dad. We will pass your feedback to the whole team.

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Review of
Clare Hall Nursing Home
from G C (Son of Resident) published on 11 June 2024

Submitted via Postal Card • Report

Overall Experience

We took my Father to watch the football team he used to play for in one of the F.A. finals. This was by far the longest (distance and time) we had undertaken since he went into the home, and needed a lot of organising.
The staff at the home were superb. Everything from medicines to a comfortable wheelchair

was organised for us and ready for the early start. They went above and beyond, making the day so easy.

Reply from Dennis Tahalele, Group Business & Compliance Manager at Clare Hall Nursing Home

Thank you for your kind words and positive review. We are pleased that we have been able to assist with making Dad's day unforgettable and special, and we would be more than happy to do so again.

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Review of
Clare Hall Nursing Home
from L C (Daughter of Resident) published on 9 November 2023

Submitted via Postal Card • Report

Overall Experience

Sadly Mum was only at Clare Hall for a month before she passed but the care she received was second to none. All the staff were amazing with Mum and with us, the family. Would highly recommend Clare Hall.

Reply from Kirsty Atkins, Deputy Manager - Care at Clare Hall Nursing Home

Thank you for your kind words, I am pleased that you had a positive experience here at Clare Hall. I will pass your positive feedback on to our staff. It was a pleasure to meet you all and to meet your mother and care for her.
Wishing you and your family all the best.

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Review of
Clare Hall Nursing Home
from K C (Daughter of Resident) published on 26 October 2023

Submitted via Postal Card • Report

Overall Experience

My dad was only in Clare Hall for a short time. The staff were very helpful, kind and supportive. Can't thank you all enough.

Reply from Dennis Tahalele, Area & Compliance Manager at Clare Hall Nursing Home

Thank you so much for your kind comments. It is much appreciated and we hope you and your family are keeping well.

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Review of
Clare Hall Nursing Home
from Susan K (Partner of Resident) published on 20 September 2023

Submitted via Postal Card • Report

Overall Experience

I would like to praise unreservedly the administration and staff of Clare Hall. My partner was here for five months and in this time he made friends with all the staff. The service and care we received was excellent on all fronts. A great place with lovely grounds and great entertainment staff. On the

whole, a great place to put your loved one to receive special care.

Reply from Kirsty Atkins, Deputy Manager - Care at Clare Hall Nursing Home

Thank you for your review. It was a pleasure to meet both you and your partner, and we are pleased you had a good experience with us here at Clare Hall.

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Review of
Clare Hall Nursing Home
from Angela J (Daughter of Resident) published on 14 July 2023

Submitted via Postal Card • Report

Overall Experience

This home felt safe and welcoming from the first moment. The environment was well-maintained and clean and the grounds beautiful. The manager was reassuring and professional and quickly put my mind at rest that my mum would receive good care for her final weeks. The room was spacious and well-equipped

and we were allowed to personalise it to make it feel like home. Everyone treated us with respect. My mum was clean, tidy and pain-free and the nurses always talked to her despite her being unresponsive. The excellent team helped my family through this time with kindness, professionalism and compassion and will forever be grateful.

Reply from Kirsty Atkins, Deputy Manager - Care at Clare Hall Nursing Home

Thank you for your review. It was our pleasure to care for your mother and to meet you all.

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Review of
Clare Hall Nursing Home
from Dianne H (Daughter of Resident) published on 4 January 2023

Submitted via Postal Card • Report

Overall Experience

I think my mother receives very good care at all times from all the regular staff. The room is clean, warm and homely. I always feel welcome by the staff when I visit. The food is good - if Mum doesn't like what is on the menu, the staff make sure they supply something she does like! Very good quality

care at all times.

Reply from Amanda Davidson, Manager at Clare Hall Nursing Home

Thank you very much for your positive review. Feedback is always greatly appreciated.

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Review of
Clare Hall Nursing Home
from Vivien B (Daughter of Resident) published on 3 November 2022

Submitted via Postal Card • Report

Overall Experience

Very pleasant staff with good and caring interaction with residents. Thank you.

Reply from Sam Smith, Manager at Clare Hall Nursing Home

Thank you for your kind comments. The staff will receive this feedback. It is appreciated.

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Review of
Clare Hall Nursing Home
from Louise F (Wife of Resident) published on 6 October 2022

Submitted via Postal Card • Report

Overall Experience

My husband came to Clare Hall Nursing Home for assessment prior to coming home from hospital. He has been treated well under difficult and challenging circumstances.
The staff couldn't do enough to help me and I am very grateful.

Reply from Florence Calica, Manager at Clare Hall Nursing Home

Dear Louise,
Thank you for your feedback and kind words, We will continue to do our best to provide the best care to our residents.

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Review of
Clare Hall Nursing Home
from J B (Daughter of Resident) published on 23 June 2022

Submitted via Postal Card • Report

Overall Experience

Mum has settled into the home well.
The staff here helped me/the family with all questions/queries we have had through the process of sorting 24/7 care. I am always made welcome to visit now Covid restrictions have been lifted.
What a lovely day the Jubilee garden party was. Staff organised a day

where all the family were welcome to join their loved ones.
Thank you.

Reply from Kathleen Ortiz, Area & Compliance Manager at Clare Hall Nursing Home

Dear J B, thank you for your feedback and kind words; and thank you for joining us during our Jubilee garden party - our staff have put lots of effort to ensure all our residents and their loved ones will have a great time. We look forward to welcoming you on your visits and if there's anything else we can do to make things better - please let us know. Take care and keep well.

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Review of
Clare Hall Nursing Home
from L L (Niece of Resident) published on 23 June 2022

Submitted via Postal Card • Report

Overall Experience

As set out in ratings - everything is good.

Reply from Kathleen Ortiz, Area & Compliance Manager at Clare Hall Nursing Home

Dear L L, thank you for your feedback. We take delight and are really grateful that the hard work of our staff are being recognised and appreciated, especially during these challenging times. We operate on an open-door policy hence if there's anything else we can do for your loved one - please let us know. Take care and keep well.

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Review of
Clare Hall Nursing Home
from Christine S (Wife of Resident) published on 23 June 2022

Submitted via Postal Card • Report

Overall Experience

All staff are really caring and professional. There is a warm welcome for visitors and time for a chat if needed.
My husband is treated with respect and staff are there to give support when needed. Activities are provided every day for residents.

Reply from Kathleen Ortiz, Area & Compliance Manager at Clare Hall Nursing Home

Dear Christine,
Thank you for your feedback and kind words, we will endeavour to continue to provide the best care not only to our residents but to their loved ones as well. It is always a delight to see you around. Take care and keep well.

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Review of
Clare Hall Nursing Home
from Mary E (Resident) published on 15 June 2022

Submitted via Postal Card • Report

Overall Experience

Very good experience. Perfect staff.

Reply from Kathleen Ortiz, Area & Compliance Manager at Clare Hall Nursing Home

Dear Mary,
Thank you for your kind words and we are glad that you're having a good experience here at Clare Hall. We always strive to provide the best care and service to all our residents and their families. If there's anything else we can do for you, please let us know. We wish you well.

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Review of
Clare Hall Nursing Home
from Robert G (Son of Resident) published on 7 June 2022

Submitted via Website • Report

Overall Experience

Visited Mum, who at 95 has slight dementia, but is well cared for, and we visited on a hot sunny day, so the helpful staff quickly placed Mum in a wheelchair, so we could enjoy the garden. The care she received dipped a little with staff shortages, and Covid pressures, which is understandable, but

in the last few months resourcing has improved significantly, and new staff seem very respectful, adding to an already competent staff. If I had written this 6 months ago, the score would have been good, and a little wary of it dipping further, but now I say it is again excellent.

Reply from Kathleen Ortiz, Area & Compliance Manager at Clare Hall Nursing Home

Dear Robert
Thank you very much for your kind words and your great support for Clare Hall as it transitioned with all the challenges and changes in the last few months. We will continue to endeavour to provide the best care for your mum and for all our residents. Take care and best wishes.

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Review of
Clare Hall Nursing Home
from Stuart G (Husband of Resident) published on 8 April 2022

Submitted via Postal Card • Report

Overall Experience

My wife passed away in February 2022 having been a resident in Clare Hall Nursing Home got more than nine years.
During these years she always received the best possible care. All of the staff have been friendly, kind and considerate to both her and myself.

Reply from Kathleen Ortiz, Group Operations & Compliance Manager at Clare Hall Nursing Home

Thank you for your kind words Stuart G! We at Clare Hall Nursing Home strive to provide the best care for our residents and their families. All the staff are honoured to have had the chance to care for your wife and we are glad to know that she had great times here at Clare Hall. We wish you well.

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Review of
Clare Hall Nursing Home
from Paul R (Grandson of Resident) published on 29 October 2021

Submitted via Website • Report

Overall Experience

My grandmother was not cared for at all, when she went in June 2019 due to her dementia it was lovely but around the start of Covid, it went downhill. They're most staff lack a good amount of understanding of English. She had a fall and resulted in her breaking her hip. Since breaking her hip she had

a very rapid decline in health and led to her death and I feel this is the major cause of her death. They didn't inform us she was none verbal in March 2021. Recently tablets were given to her and were recorded they were swallowed however the nurses the next morning found them in her mouth so this was very casually told to us, which I find disgusting as she could have choked on these.
My grandmother passed away on the 5th October 2021 and I came to collect her belongings the following day and expressed I wanted to sort these myself and told me this was okay. When I arrived I found her items just dumped in black bags in reception.

Reply from Dennis Tahalele, Area & Compliance Manager at Clare Hall Nursing Home

Thank you for your review. We regret that you feel this way. Since you have raised your concerns, we have responded and investigated this accordingly and provided you with a full and prompt response. We have acknowledged some of the shortcomings in this particular situation and have learned valuable lessons from this.
We do not agree with all your statements, which was further explained in our complaint response, but we understand your overall feeling of disappointment. We wish you and your family all the very best.

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Review of
Clare Hall Nursing Home
from Shannon C (Granddaughter of Resident) published on 23 February 2021

Submitted via Website • Report

Overall Experience

My Nan has been staying at this home for a fair few months now. At first, it seemed nice, well looked after and catered for. But that soon went downhill very quickly. My Nan has taken a dive with her health, not just because of the COVID-19 but because of the lack of care that she has received. I know

that this review I am posting will probably be taken down because they don't like the outcome of my remarks, but nevertheless, she has been left without any fluid chart or paperwork about the falls that she has had. They tell us that they have given her the care that she needs but has still not been fed for a week or fluids for a few days. They have not been creaming her as they should be twice a week or given any other supplements for her food intake. If this is happening to her I worry for the other residents in their care. I have worked in a nursing home for years. I know what they are supposed to do and this is not it. What they are doing is dangerous.

Reply from Dennis Tahalele, Area & Compliance Manager at Clare Hall Nursing Home

We regret that you are using this review platform to express your feelings of discontent. It is very unfortunate that your nan contracted Covid-19 and did not tolerate her usual diet and fluid intake. This particular matter was looked at by the local safeguarding team, who - at the outset - considered the claim unsubstantiated and therefore this did not progress to a further section 42 enquiry. Your personal conduct has been questionable throughout which is not supported. As a transparent organisation, we will not attempt to remove your review. We wish you all the very best.

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