Abbeyfield Living Society in Berkshire | 1 Care Home

Review of
Abbeyfield Winnersh
from Janet B (Wife of Resident) published on 10 February 2025

Submitted via Website • Report

Overall Experience

My husband has been residing at Abbeyfield for 2 and a half years. He settled quickly and has been cared for so well by staff who make every effort to understand him and help him cope with all the challenges that he faces. They always contact me quickly if there are any issues and it always feels like

a welcoming and cheerful home.

Reply from Ian Nancollas, Digital Marketing Team at Abbeyfield Winnersh

Hi Janet. Thank you for your 5-star review of our Winnersh home. So glad you and your husband feel well cared for.

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Review of
Abbeyfield Winnersh
from F D (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

I am so glad that Mum chose Abbeyfield. It is a safe and welcoming environment. The staff have been very accommodating in facilitating video calls so that I can talk with Mum regularly, as I live in the US.

Reply from Ian Nancollas, Digital Marketing Team at Abbeyfield Winnersh

Hi. Thank you for your 5-star review of our Winnersh home. So glad you and your mother can stay in touch.

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Review of
Abbeyfield Winnersh
from Susie H (Daughter of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience

Organising the room, marking of clothes and doing an inventory were all done the day before moving in. Pictures and shelf are all sorted. Mum arrived Friday afternoon December 2024. From this very day, she has been happy, free to walk about. Eating well, letting carers do personal care, showering and

hair wash. Any of this was nearly impossible to get her to do. She is enjoying the freedom the social and the quiet rooms.

Reply from Ian Nancollas, Digital Marketing Team at Abbeyfield Winnersh

Hi Susie. Thank you for your 5-star review of our Winnersh home. Glad your mother is settling in.

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Review of
Abbeyfield Winnersh
from R C (Son of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience

Abbeyfield was amazing. Our family needed help; Abbeyfield provided it.
Professional, medical care for Dad, respite for Mum.
Advice with navigating the various authority procedures was extremely helpful.
Always available to talk to, forever warm, friendly and empathetic.
We are extremely grateful

for all they did; thank you.

Reply from Ian Nancollas, Digital Marketing Team at Abbeyfield Winnersh

Thank you for your 5-star review of our Winnersh home. It's great to know your father has settled in.

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Review of
Abbeyfield Winnersh
from P M (Son of Resident) published on 3 December 2024

Submitted via Website • Report

Overall Experience

My mother seems to have settled really well at Winnersh. The only issues I have been contacted about are her eating and one occasion when she was found lying on the floor in her room, thankfully she wasn't injured.

Reply from Alice Dunning, Care Home Manager at Abbeyfield Winnersh

Thank you for your review. It's lovely to hear your mother has settled so well.

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Review of
Abbeyfield Winnersh
from Daphne C (Wife of Resident) published on 3 September 2024

Submitted via Website • Report

Overall Experience

It is hard to face the reality that ageing bodies do not allow one the energy, strength or mobility to continue to care for one's loved one. To find a place of welcome and a group of people that enables me to say, 'these are the people who help me look after you', has been a gateway to our own continuing

journey together.
My husband is seen as an individual and his needs are met with great respect and dignity. In addition, the staff's care and concern for me have been beyond my expectations.
Our sincere thanks to all the staff from management to cleaners. Their dedication, care and concern are always poised to go the extra mile.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Abbeyfield Winnersh

Thank you for taking the time to leave us a 5 star review. So pleased that you and your husband are please with your choice of Abbeyfield Winnersh.

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Review of
Abbeyfield Winnersh
from E S (Daughter of Resident) published on 4 January 2024

Submitted via Website • Report

Overall Experience

The people are lovely and I feel that my mother is very safe there. It is a tough job looking after someone who is challenging and variable however I have only ever seen patience, care and warmth from every member of staff in their dealings with her. My mother says how kind they are in looking after

her. They are always ready to chat with me and ensure that I am happy with everything.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Abbeyfield Winnersh

Thank you for taking the time to leave a review. I'm glad you feel your mother is well looked after and appreciate your kind word about our caring staff. We really appreciate your feedback.

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Review of
Abbeyfield Winnersh
from Jan P (Partner of Resident) published on 3 January 2024

Submitted via Postal Card • Report

Overall Experience

The first thing I looked for finding a care home for my partner with Alzheimer's was outdoor space as he is young and energetic. This home has a wonderful huge space outdoors and a door in his room straight into it.
I also voiced my worry about him going into rooms or offices, laundry, etc. as he does

not take kindly to being told off. They said he can go anywhere as the people living there 'live here' and we only work here. What a wonderful ethic. That is how it is and the most important thing is he's happy living there and says so if I ask him. The best home in our opinion.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Abbeyfield Winnersh

Thank you for your kind review; we are pleased to hear that your partner is happy at Abbeyfield. So glad you like our ethos

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Review of
Abbeyfield Winnersh
from Iain P (Son of Resident) published on 29 December 2023

Submitted via Website • Report

Overall Experience

My mother was moved from what was supposed to be a nursing home in poor health and unable to do anything for herself.
She is now a completely different person and considerately happier.
We are all very impressed with all aspects of care from all the members of staff and the home is very welcoming.
Moving

Mum was a great move.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Abbeyfield Winnersh

Thank you for taking the time to leave a review. We are glad you feel your mother is well looked after and all her needs are met. We really appreciate your feedback.

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Review of
Abbeyfield Winnersh
from Kevin L (Son-in-law of Resident) published on 20 December 2023

Submitted via Postal Card • Report

Overall Experience

Abbeyfields felt like an extended family, always welcoming on arrival, always having the time to have a conversation and nothing was too much trouble. All staff had a wonderful attitude to their work and are a credit to their profession. My mother-in-law was treated with respect and dignity, even if

her dementia could be challenging at times. Lots of entertainment and activities, staff encouraged everybody to be included, would highly recommend Abbyfields to everyone.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Abbeyfield Winnersh

Thank you for taking the time to leave a review. We're glad you felt your mother-in-law was well looked after and all her needs were met. We really appreciate your feedback.

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Review of
Abbeyfield Winnersh
from N P (Son-in-law of Resident) published on 14 December 2023

Submitted via Postal Card • Report

Overall Experience

My mother-in-law is very happy at Abbeyfield. The staff are very attentive and look after her in a very considerate and gentle manner. They are happy to answer any questions we may have and take time to explain things.

Reply from Suzanne Brammer, Digital Officer at Abbeyfield Winnersh

Thank you for your kind review; we are pleased to hear that your mother-in-law is happy at Abbeyfield.

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Review of
Abbeyfield Winnersh
from S N (Wife of Resident) published on 13 October 2023

Submitted via Postal Card • Report

Overall Experience

My husband was given every care, despite his illness, by dedicated, cheerful staff. I was also cared for at a very difficult time. There was always a cup of tea for me!

Reply from Suzanne Brammer, Digital Officer at Abbeyfield Winnersh

We really appreciate you taking the time to leave feedback for us. We are glad that your husband was well cared for and that you were also looked after well by our staff. Thank you for such a kind review.

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Review of
Abbeyfield Winnersh
from Jennifer P (Daughter of Resident) published on 13 September 2023

Submitted via Postal Card • Report

Overall Experience

I transferred my mother from another care home to Abbeyfield Winnersh Care Home so she could be nearer to me. I wish we had moved her sooner, it is the best thing we have done for her. The customer relations manager couldn't have done more to help us, she made the transfer so easy and calm for everyone.

Before she only drank from a beaker with a lid but now drinks from a cup, at the old home we were told she was non-weight-bearing but she has now stood up with aids to help her. Can't praise all staff enough.

Reply from Lucie Taylor, Digital Marketing Manager at Abbeyfield Winnersh

Thank you for your wonderful review - we are thrilled to read how pleased you are with the care and support you and your mother are receiving from the team at Abbeyfield Winnersh.

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Review of
Abbeyfield Winnersh
from Mary C (Husband of Resident) published on 30 August 2023

Submitted via Website • Report

Overall Experience

My husband, who has early onset Alzheimer's Disease, went in for two weeks emergency respite care at Abbeyfield Winnersh. From the start the staff were absolutely fabulous. Always helpful and ready to listen. They kept me fully up to date with how my husband was doing every day. Even afterwards they

have said that if I had any questions or needed any help to call them at any time.

Reply from Lucie Taylor, Digital Marketing Manager at Abbeyfield Winnersh

Thank you for your kind review. We are thrilled to hear how your husband was cared for at Winnersh and that you felt supported straight away. We will pass your words on to the team. Thank you, Abbeyfield.

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Review of
Abbeyfield Winnersh
from P D (Son of Resident) published on 15 August 2023

Submitted via Website • Report

Overall Experience

Abbeyfield Winnersh is everything we wanted from a care home for our mother and stood out above others we had looked at in the area.
The care home is extremely well managed and the staff are all lovely and friendly, genuinely caring about the residents they look after. The standard of care and levels

of engagement with the residents is very high, with plenty of opportunities to interact and participate in activities throughout the day. I feel very reassured that my mother is happy and being really well looked after.
The meals are of good quality, well-balanced and plentiful. The resident’s personal rooms are comfortable and our mother loves having an access door leading to the gardens, which being within secure grounds allows her freedom and independence to move around without any restriction, whilst safely being monitored at all times.
A grateful thank you to all the staff at Abbeyfield for all your help, kindness and continuing care.

Reply from Suzanne Brammer, Digital Officer at Abbeyfield Winnersh

Thank you for your review of Winnersh, we are pleased to hear how happy you are with standard of care and engagement here. It is wonderful to know that your mother is happy and well looked after, which is what we strive for.

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Review of
Abbeyfield Winnersh
from Kevin A (Son of Resident) published on 15 August 2023

Submitted via Website • Report

Overall Experience

My mother became a resident on January 23 until her death at the end of April 23. I cannot speak highly enough of the quality of care provided for my mother, both in terms of the overall care and the high degree of empathy, compassion, and human kindness provided by all the staff I came across in those

three months; this includes senior management, carers at all levels, cleaners and maintenance. My mother did not want to go to a residential home, but over three months, developed a close bond with many staff. The physical environment, cleanliness and general atmosphere is/were also very welcoming.
I could mention many staff by name, but this would be unfair on those whose names I did not get to find out.
Profuse thanks/gratitude to all.

Reply from Suzanne Brammer, Digital Officer at Abbeyfield Winnersh

Thank you Kevin for taking the time to leave such lovely comments, we are deeply sorry for your loss. We are so glad that your mother was happy here and developed such a close bond with our staff. We really appreciate your feedback.

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Review of
Abbeyfield Winnersh
from Eileen W (Daughter-in-law of Resident) published on 14 August 2023

Submitted via Website • Report

Overall Experience

The staff at this care home go above and beyond every day for every resident. They are easy to talk to and are always happy to keep you informed. My father-in-law has been at the home for six and a half years and is very well looked after. Cannot recommend this care home enough. Thank you all for everything

you do.

Reply from Suzanne Brammer, Digital Officer at Abbeyfield Winnersh

Thank you for taking the time to leave such positive feedback, we are delighted to hear that your father-in-law is well looked after and happy here.

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Review of
Abbeyfield Winnersh
from Steven S (Granddaughter of Resident) published on 11 August 2023

Submitted via Website • Report

Overall Experience

Choosing a care home for my grandad was one of the hardest decisions that we had to make as a family, from the initial phone call we made to Abbeyfield to when my grandad moved in. There was so much care and support that we felt that this was his forever home. Abbeyfield provided such good care for

my grandad during his last days. The staff are so compassionate about what they were doing. They also looked after me and other members of my family. Nothing was too much trouble, and they were willing to go the extra mile to make sure that we had everything we needed to spend the remainder of the quality time we had with my grandad. Thank you so much to the staff at Abbeyfield.

Reply from Suzanne Brammer, Digital Officer at Abbeyfield Winnersh

Thank you for taking the time to leave such positive feedback Steven, we are pleased to hear that your Grandad was very happy here at Winnersh and was provided with such good care. We are deeply sorry for your loss.

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Review of
Abbeyfield Winnersh
from Kevin M (Son of Resident) published on 27 July 2023

Submitted via Postal Card • Report

Overall Experience

The staff are always attentive and helpful. You are treated as being part ‘of the family’.

Reply from Suzanne Brammer, Digital Officer at Abbeyfield Winnersh

Thank you for taking the time to leave us feedback Kevin, we are pleased to hear that you feel people are treated as part of the family as that is what we strive for.

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Review of
Abbeyfield Winnersh
from D O (Son of Resident) published on 18 May 2023

Submitted via Postal Card • Report

Overall Experience

Ever since my mother was admitted into Abbeyfield Winnersh on January the 2nd 2023, the staff have been fantastic. Nothing is too much trouble. It is like one big happy family. The care home has a fantastic layout to suit people with dementia. The facilities are great and there is always something going

on. The meals look good and I have often sampled some cake on offer whilst visiting Mum. The rooms are spacious and laid out well. You have your own front door just like a normal home and a back door leading out to the lawn and shrubs.

Reply from Amanda Sykes, Customer Relations Manager at Abbeyfield Winnersh

Thank you for taking the time to leave such positive feedback, we really appreciate your comments. It is great to hear how happy you are with the home and staff.

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Care Home Owned by Abbeyfield Living Society in Berkshire

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Abbeyfield Living Society Reviews in Berkshire (58)

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