Abbeyfield Living Society in Buckinghamshire | 1 Care Home

Review of
Pratt House
from C B (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

My mother has received excellent care while at Pratt House. The team has given considerable thought to her particular needs and interests and worked hard to maximise her safety, health and happiness. An impressive range of activities is available and much hard work goes into ensuring there is something

of interest to all. Sincere thanks to all involved.

Reply from Leah James, Deputy Manager at Pratt House

Thank you for your 5 star review. We are delighted that your mum has settled into the home and it is wonderful to hear that Mum feels safe and happy here. We appreciate your feedback and acknowledgement

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pratt House
from R P (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Mum moved to Pratt House not long before Christmas in anticipation that it would become her permanent home. She had previously been in another care home where she had a period of respite care following a fall. The experience of two different care homes on top of moving out of her own home could have

been disorienting for Mum, but the staff at Pratt House have worked well to make her feel at home. As well as providing an excellent level of care, the staff have made a point of involving Mum in various activities and, as a result, she is settling in very well. Pratt House provides a high degree of personal care, and Mum enjoys the quality and range of food.

Reply from Leah James, Deputy Manager at Pratt House

Thank you for your review and your kind words. It is wonderful to hear that your mum feels at home here. Transitioning can be daunting and at Pratt House we aim to make this as smooth as possible. We appreciate your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pratt House
from Heather S (Sister-in-law of Resident) published on 28 November 2024

Submitted via Website • Report

Overall Experience

We are very happy with the care provided at Pratt House.
Also, all the activities the residents enjoy and music, including artists that perform.
The food is always good and varied and the home is kept spotless.
Would like to mention the garden which always looks lovely whatever time of year.
The

staff are always pleasant and welcome us when we visit.

Reply from Judith Boikhutso, Interim Support Manager at Pratt House

Thank you for your kind words about Pratt House. We're delighted to hear you're happy with the care provided, activities, and the warm atmosphere. It's wonderful to know the food, cleanliness, and garden have left a positive impression, and we truly appreciate your recognition of our staff's efforts. Your feedback means a lot and motivates us to continue delivering the best care for all the residents at Pratt House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pratt House
from N W (Brother of Resident) published on 18 November 2024

Submitted via Postal Card • Report

Overall Experience

I cannot say enough good things about Pratt House. My brother's mental, emotional, and physical state has greatly improved since he moved here in January of 2023. His stay here has yielded outstanding results. This is largely due to the very capable, professional, and caring staff. The many planned

activities, sense of community, and attentive care have had a tremendous effect. The Pratt House is in a lovely location with beautiful gardens. The house itself is tidy and well-maintained. The ample natural light makes it bright and cheerful which creates an environment conducive to an enjoyable life.

Reply from Ian Nancollas, Digital Marketing Team at Pratt House

Thank you so much for your kind words about Pratt House. We're thrilled to hear about the positive impact on your brother's well-being and that he's thriving in our care. It means a lot to us that you appreciate the environment, activities, and dedication of our team. Your feedback inspires us to continue providing the best possible care. Thank you again for sharing your experience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pratt House
from S S (Regular Volunteer) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience

An amazing care home where residents are treated with empathy, dignity, and kindness. Pratt House is such a positive environment with an incredible care and activities team, providing engaging activities for residents as well as comfort.

Reply from Ian Nancollas, Digital Marketing Team at Pratt House

Thank you for your 5-star review of Abbeyfield, Pratt House

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pratt House
from Valerie H (Respite Resident) published on 5 September 2024

Submitted via Postal Card • Report

Overall Experience

I came to stay here for just a week, while my daughter who helps me is away on holiday. This is a new experience for me. I have found it a pleasant experience, as I live alone, and I cannot get out and meet people as I have been used to. I have recently had to give up driving. The staff here are great,

very helpful and always available. The food is good, with a good choice of menu.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pratt House
from Tim L (Son-in-law of Resident) published on 17 May 2024

Submitted via Website • Report

Overall Experience

My father-in-law went into Pratt House for 9 days respite. He's just been diagnosed with Alzheimer's so we weren't quite sure how it would go. We were very impressed with the staff and general level of care at the home. Seems a good general atmosphere and there were lots of people smiling, particularly

when my father-in-law did his Elvis impression! He seemed to be happy with his stay, and we got through the 9 days fairly smoothly. There were a couple of medical issues but we were kept informed and they seemed to settle down over the stay. A particular mention goes to one staff member in particular who was our main contact and seemed very on the ball. All in all it seems a nice place and we hope to be able to take him in for other respite stays over the coming months.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Pratt House

Thank you for taking the time to leave us a 5-star review. I'm delighted that your father-in-law was happy during his respite care. I hope there will be an equally warm welcome, next time 'Elvis' enters the building.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pratt House
from Tim K (Son of Resident) published on 16 May 2024

Submitted via Website • Report

Overall Experience

I feel as though I am cheating here as I initially received a recommendation about Pratt House. However, I did a tour of 4 other care homes in the area and felt very comfortable with Pratt House. My father has now been there 2 weeks and I am delighted with the care dignity and professionalism all the

team there have shown him. I would not hesitate to recommend Pratt House to anyone who is looking for a safe and caring home for their loved ones.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Pratt House

Thank you for taking the time to leave us a 4-star review. It's great to hear that your father has settled in so quickly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pratt House
from Ali M (Daughter of Resident) published on 6 February 2024

Submitted via Website • Report

Overall Experience

Lovely atmosphere at Pratt House, residents always seem happy and content, staff are great and always appear happy and helpful.
Mum settled in very well and it's nice to know I can leave her there without any worries or concerns for her wellbeing and safety.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Pratt House

Thank you for taking the time to give us a 5 star review. I am glad your mother feels settled at Pratt House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pratt House
from Penny T (Daughter of Resident) published on 31 January 2024

Submitted via Website • Report

Overall Experience

The care provided at Pratt House is excellent. Mum has been a resident here for two years; initially, it took a little time for her to settle, but the staff were continually supportive of her as well as us as a family. You can see how much they genuinely care about each resident by the relationships

they have formed. I would highly recommend Pratt House as a caring, home-from-home care home.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Pratt House

Thank you for taking the time to leave us a review. I'm so pleased your mother has settled in well in Amersham. It's great to read that you would recommend Pratt House as a care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pratt House
from Andrew M (Son of Resident) published on 29 January 2024

Submitted via Website • Report

Overall Experience

Pratt House Care Home is an excellent facility, very clean and warm for the guests.
The level of service from the staff is outstanding. I would recommend this home for anybody who needs members of their family to be looked after.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Pratt House

Thank you for giving us a 5-star review and for praising our staff so highly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pratt House
from Keith F (Husband of Resident) published on 7 December 2023

Submitted via Postal Card • Report

Overall Experience

Quality of care is excellent.
Staff friendly and helpful.
Facilities clean and well-maintained.
Nice garden.
External appearance disappointing/reception area too small/often crowded with incoming or outgoing packages.
Poor meeting facilities i.e. somewhere for a family to meet with a resident other

than in their room.

Reply from Suzanne Brammer, Digital Officer at Pratt House

We appreciate your positive feedback on our excellent care, friendly staff, and well-maintained facilities, including the beautiful garden. We acknowledge concerns about the external appearance, reception area size, and meeting facilities. Your insights are invaluable, and we are actively addressing these issues to enhance the overall experience for residents and their families.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pratt House
from Rebecca W (Daughter of Resident) published on 13 November 2023

Submitted via Postal Card • Report

Overall Experience

My mum is treated with kindness, dignity and love. She is thriving at Pratt House, smiles more than she has in a long time and loves joining in with everything. I know she is safe and cared for, thank you so much.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Pratt House

Thank you for taking the time to leave feedback for us. We are glad that your mother has settled in and enjoys all the activities we put on.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pratt House
from Leann B (Daughter-in-law of Resident) published on 4 July 2023

Submitted via Website • Report

Overall Experience

The management and staff are genuinely caring and make Pratt House 'Home' rather than 'a care home' for my mother-in-law. She's been a resident just over a year and has had a few medical issues and hospital stays (she is 93 with some pre-existing conditions) and we're so grateful for how the team has

coped with fluctuations in her condition, particularly helping her convalesce when she's come out of hospital. Staff are lovely and the continuity is good. The activities are varied and accessible so that everyone can get involved in something. As a family we appreciate the private Facebook group which means we can see how much my mother-in-law has enjoyed activities (which she may have forgotten when we see her).
The bedrooms are light and a good size. I particularly like the garden and the fact that residents can access outside space easily. Security is good but unobtrusive. General feel is very good, friendly guesthouse rather than 5 Star hotel (no chandeliers here!) and it's easy to feel at home.

Reply from Suzanne Brammer, Digital Officer at Pratt House

Thank you for such a positive review, we really appreciate your feedback. It is wonderful to hear how well your mother-in-law has settled in at Pratt House and that she enjoys the activities and surroundings.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pratt House
from Patricia K (Resident) published on 8 June 2023

Submitted via Postal Card • Report

Overall Experience

I feel content and happy at Pratt House.

Reply from Suzanne Brammer, Digital Officer at Pratt House

Thank you for taking the time to leave a review, Patricia; we are pleased that you are happy at Pratt House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pratt House
from David W (Resident) published on 26 May 2023

Submitted via Postal Card • Report

Overall Experience

Meal times are prompt.
Privacy is good, staff knock before entering room.
I have lost one or two items in the laundry.
Freedom to go to bed when I like.

Reply from Suzanne Brammer, Digital Officer at Pratt House

Thank you for your review David, we really appreciate your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pratt House
from Ben R (Son of Resident) published on 26 May 2023

Submitted via Website • Report

Overall Experience

We moved our Mum to Pratt House six months ago from another home 180 miles away to be nearer to us.
Mum's mental outlook has improved considerably during this time. She has made friends in the home, enjoys the garden and activities, and keeps saying how friendly the staff are.
We have been impressed

by communications from the home and overall, are very happy with the care Mum is getting at Pratt House.

Reply from Suzanne Brammer, Digital Officer at Pratt House

Thank you for your review Ben, we are thrilled to hear that your mum's mental outlook has improved and that she is making friends here. We really appreciate you leaving such positive feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pratt House
from Lyn P (Daughter of Resident) published on 23 May 2023

Submitted via Website • Report

Overall Experience

Our father has been with Pratt House for a year and during this year he has received the most special care we could have only wished for. Our family were a little worried when he moved homes due to his blindness and other ailments that will only get worse in time, but how wrong were we to worry. He

is shown so much respect, kindness and care by all of the staff. They go out of their way to ensure our father is included in everything possible. Nothing is ever too much trouble. Communication between the home and family is excellent. The Pratt House social media page is just wonderful, keeping everyone in the loop of the day-to-day events, events that we would never have known even took place. The activities are just superb.
A wonderful home and we would not hesitate to recommend it.

Reply from Suzanne Brammer, Digital Officer at Pratt House

Thank you for taking the time to leave a review, it is wonderful to hear how happy your father is at Pratt House. We are delighted to hear such positive feedback. We are glad that you like the social media page and can get involved in all the events.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pratt House
from T W (Son of Resident) published on 20 May 2023

Submitted via Website • Report

Overall Experience

My mother has now been at Pratt House for 8 weeks after the breakdown of her relationship caused by her dementia.
It has not been an easy transition but the experienced team at Pratts House has guided our whole family to the now stable situation.
I remain astonished by the variety of activities that

are put on for all the residents to enjoy irrespective of their level of disability.
Whenever we visit we are updated as to her well-being and anything she has been asking for.
I would recommend everyone to consider Pratt House when looking for a safe caring environment for a loved one in need.

Reply from Suzanne Brammer, Digital Officer at Pratt House

Thank you for such lovely comments, we really appreciate you taking the time to leave feedback. It is wonderful to hear the positive experience you have had here and we are very happy to know that your mother has settled in well and enjoys the environment and activities available.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pratt House
from S L (Son of Resident) published on 20 May 2023

Submitted via Website • Report

Overall Experience

Much improved activities for all residents who are more engaged than before. This definitely applies to my mother who regularly participates. The use of social media provides a really useful medium for friends and relatives who might not be aware of what takes place in terms of entertainment. The activities

are varied and certainly seem to provide stimulation.
Care home staff are quick to spot medical issues requiring attention from community nurse or local GP, who reassuringly, makes regular visits. These issues have been flagged up to me as and when my mother needs treatment.
Improved clothes washing regime is noticeable, although occasionally clothes do seem to disappear.
Rooms are cleaned on a regular basis and the home overall has a nice feel to it.

Reply from Suzanne Brammer, Digital Officer at Pratt House

Thank you for taking the time to leave a review, we really appreciate your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Home Owned by Abbeyfield Living Society in Buckinghamshire

Abbeyfield Living Society Locations in Buckinghamshire (1)

Abbeyfield Living Society Reviews in Buckinghamshire (38)

Pratt House

Pratt House

Pratt House

Pratt House

Pratt House

Pratt House

Pratt House

Pratt House

Pratt House

Pratt House

Pratt House

Pratt House

Pratt House

Pratt House

Pratt House

Pratt House

Pratt House

Pratt House

Pratt House

Pratt House

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers