Abbeyfield Living Society in London | 2 Care Homes

Review of
Abbeyfield House - New Malden
from Karen K (Daughter of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience

Very happy with the level of care Mum receives, the staff are amazing, happy and professional yet caring and patient.
The home is always clean and fresh and decorated for an occasion, with the residents all given a chance to help.
The activities are wonderful and aimed at the correct level for inclusion

by all.
Feels very homely and as visitors we are always made to feel welcome. Staff recognise and know who we are and our names which is nice.
Most important mum is happy and content. It is always a pleasure to visit.

Reply from Emanuela Petrescu, Care Home Manager at Abbeyfield House - New Malden

Hi Karen, thank you for your review, we much appreciate it. It is a pleasure to have your mum here as she fills us with joy, with her positive energy when comes to parties and other things that she loves doing in the home. Have a lovely Christmas and a Happy New Year.

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Review of
Lee House
from T K (Cousin of Resident) published on 21 November 2024

Submitted via Postal Card • Report

Overall Experience

My cousin has settled into Lee House despite a difficult year medically this year. Although she is still struggling having lost her independence, I'm happy that she is secure and safe in Lee House.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Lee House

Thank you for your 5-star review. So please to see that your cousin has settled into Lee House.

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Review of
Abbeyfield House - New Malden
from Elaine S (Daughter of Resident) published on 6 June 2024

Submitted via Website • Report

Overall Experience

Mum has been a resident here since February 2015 and during that time her dementia and physical mobility have worsened. The staff are excellent, continuing to support Mum as her needs increase. Activities have been reinstated post-pandemic and the garden looks wonderful and Mum continues to enjoy living

there. As a relative I feel supported by the staff and welcomed whenever I visit.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Abbeyfield House - New Malden

Thank you for taking the time to give us a 5 star review. It's great to see that your mother is enjoying her stay at New Malden. Thank you for your kind words about our staff.

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Review of
Abbeyfield House - New Malden
from K S (Daughter of Resident) published on 5 June 2024

Submitted via Website • Report

Overall Experience

My mum has been a resident at Abbeyfield House for over 2 years now. It was a very heartbreaking and emotional decision to make as a family but she needed to be cared for and supported in a safe environment.
The care home has a very warm, welcoming homely and clean feel, with lovely gardens which

surround the property that everyone can enjoy.
All of the staff at all levels are extremely kind, caring and compassionate. I affectionately refer to them as my Abbeyfield Family!
I am always comfortable in approaching anyone if I have any worries or queries.
The residents have a weekly activity planner.
Pet therapy, yoga, bingo and musical entertainment being just some of the examples. There are also seasonal events such as Christmas parties and summer BBQs all of which are amazing experiences we can all share with our families to make memories with our loved ones... can't wait for the next one!
I would certainty recommend Abbeyfield House to other families.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Abbeyfield House - New Malden

Thank you for taking the time to leave us a 5 star review. It's great that your mother is enjoying her stay with us. Thank you for your kind words about the support and care provided by our staff.

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Review of
Abbeyfield House - New Malden
from David P (Friend of Resident) published on 5 June 2024

Submitted via Website • Report

Overall Experience

I visit the resident once per week, and have done since her arrival at the home. I have generally found the staff hard-working and caring for the needs of both the individual I visit and the others in the section of the home where my resident is living.
I am also a member of a group who visit to take

a short service on a monthly basis. These range between 6 and 15 who attend - the variance relates to the number of staff available and the needs of the individual resident.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Abbeyfield House - New Malden

Thank you for taking the time to give us a 4 star review. Thank you for your kind words about the care and support we offer our residents.

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Review of
Abbeyfield House - New Malden
from Denise P (Sister of Resident) published on 29 May 2024

Submitted via Website • Report

Overall Experience

My sister has been a resident of Abbeyfield House since March 2020 and in her time here her dementia has progressed greatly. The staff and management have been amazing at meeting her needs, making adaptations and providing extended care.
Entertainment at the home has improved greatly since one member

of staff in particular has joined the team and he has organised some lovely tea parties and music events.
I am extremely grateful for the care my sister has at Abbeyfield and the communication I receive regarding any changes, including when she is Resident Of The Week when I can give input on anything she may need or any concerns.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Abbeyfield House - New Malden

Thank you for taking the time to leave us a 5 star review. So glad your sister is enjoying living with us. I hope she goes on to receive many more RoW awards.

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Review of
Abbeyfield House - New Malden
from G H (Son of Resident) published on 20 May 2024

Submitted via Website • Report

Overall Experience

My mother has been at Abbeyfield for 6 months following a move from another care home. Initially both my sister and I were very concerned that she would struggle to cope with the move but have been very pleased with how quickly she has settled. The care that staff have shown has been excellent and management

of the home have been very responsive to any requests/suggestions that we have made.
Abbeyfield is a home that I would have no hesitation in recommending to other families and wish we had found it earlier.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Abbeyfield House - New Malden

Thank you for taking the time to complete a 5-star review. So pleased that your mother has settled in and she is receiving all the care she needs.

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Review of
Abbeyfield House - New Malden
from Rey G (Son of Resident) published on 16 May 2024

Submitted via Website • Report

Overall Experience

My father was resistant to the suggestion that a care home would be good for him at previous assessment meetings. He is a heart patient with vascular dementia and was rapidly losing his ability to cope in the one bedroom assisted living flat he was in. After a heart episode where he was taken to hospital

it was deemed necessary for him to be transferred directly to a care home thereafter.
Abbeyfield have been brilliant at making him feel comfortable and cared for. He loves it there and cannot remember resisting the idea. I visit him most days and am hugely relieved and grateful to them for looking after him so well.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Abbeyfield House - New Malden

Thank you for taking the time to leave us a 5-star review. It's great to know your father has settled in so quickly at New Malden and that both of you are happy with the care he is receiving.

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Review of
Abbeyfield House - New Malden
from Anna V (Daughter of Resident) published on 11 December 2023

Submitted via Website • Report

Overall Experience

I find Abbeyfield to be a very warm, caring and cosy place for my mother. She has been a resident since May this year. The staff are very kind towards Mum and all of the residents. I would recommend the home to anyone.

Reply from Suzanne Brammer, Digital Officer at Abbeyfield House - New Malden

Thank you for your review, Anna; we are delighted to hear that you find Abbeyfield to be a warm and cosy place for your mother. We really appreciate your feedback.

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Review of
Abbeyfield House - New Malden
from Lynda M (Daughter of Resident) published on 20 November 2023

Submitted via Website • Report

Overall Experience

My mother came to Abbeyfield earlier this year, and I was very worried about how she would react, but she seemed to settle straight away. The staff are so lovely and caring, always friendly and polite. My mum is treated with dignity and respect. Her room is very spacious, with her own shower and toilet

room. The home is very clean and tidy. My mum is kept warm, fed and clean, I really couldn’t ask for anything else! Nothing is too much trouble for the staff!
I go home now, and I have no worries about her safety and care at all.

Reply from Lucie Taylor, Digital Marketing Manager at Abbeyfield House - New Malden

Thank you for taking the time to review Abbeyfield House. We are so pleased your worries were allayed and that your mum settled in so quickly. Your comments on the cleanliness of the house and the care provided are really appreciated. Thank you, Abbeyfield.

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Review of
Abbeyfield House - New Malden
from J J (Sister of Resident) published on 20 November 2023

Submitted via Website • Report

Overall Experience

Very clean, staff approachable and friendly.
Willing to help with any issues or concerns raised.
My sister seems content there, and I am satisfied that she seems well cared for, which helps to give her family peace of mind.

Reply from Lucie Taylor, Digital Marketing Manager at Abbeyfield House - New Malden

Thank you for taking the time to review Abbeyfield House. We are pleased to read staff are able to help with all your needs and are approachable and friendly. Kind regards, Abbeyfield.

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Review of
Lee House
from C M (Daughter of Resident) published on 20 November 2023

Submitted via Website • Report

Overall Experience

My mum has been at Lee House for over five years. I live overseas and appreciate all the care she receives and all the support given to me, from keeping me informed to getting things that Mum needs when I'm not in the UK. I visit regularly for extended periods and always find everyone welcoming, friendly

and caring. Many of the staff have been at Lee House for a number of years, and this continuity helps create a great atmosphere. Being a carer is a tough job; the staff are wonderful, and many go the extra mile for the residents. Everything is well organised, and the premises are well maintained and clean, and the garden is lovely. Thank you everyone.

Reply from Lucie Taylor, Digital Marketing Manager at Lee House

Thank you for taking the time to review Lee House. We are thrilled to read your positive comments and will share them with the team. Kind regards, Abbeyfield

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Review of
Abbeyfield House - New Malden
from G K (Daughter of Resident) published on 20 November 2023

Submitted via Website • Report

Overall Experience

My mother has been a resident at Abbeyfield House Care Home since 2017. My sister and I are very happy with the care that she receives there. She is always clean and presentable and the care workers offer her a choice of clothing each day. Her condition and behaviour are managed very well and she has

grown very fond of a number of the care workers. Communication is very good. I am kept well informed, as an example when they feel she needs to see the GP and when she is resident of the day. They advise us of any risks which they have identified in relation to Mum’s care, recently they introduced crash mats and bed sensors to manage any risk of injury if Mum fell out of bed. I know that Mum’s well-being is a top priority. My sister and I both feel my mum is still here at the age of 93 because she is a resident at Abbeyfield, New Malden.

Reply from Lucie Taylor, Digital Marketing Manager at Abbeyfield House - New Malden

Thank you for taking the time to review Abbeyfield House. We are thrilled to read how pleased you are with the care your mother receives and that she has grown fond of the carers. Kind regards, Abbeyfield.

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Review of
Abbeyfield House - New Malden
from J B (Daughter of Resident) published on 20 November 2023

Submitted via Website • Report

Overall Experience

Lovely, helpful staff on duty. Very clean environment. My dad is settling well and looking forward to the new activities coordinator giving him things to do.
I was not aware of who his key worker was, and they have never contacted me. I don’t know who was in charge of his first review, but it was

staggered with people coming at different times and no representation from the staff. Very unprofessional.

Reply from Lucie Taylor, Digital Marketing Manager at Abbeyfield House - New Malden

Thank you for taking the time to leave us a review. We're glad to read that your dad has settled in well and is enjoying the activities on offer. We will look into the comments you've made regarding his key worker and hope to resolve them accordingly. Kind regards, Abbeyfield

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Review of
Lee House
from B E (Son of Resident) published on 2 November 2023

Submitted via Website • Report

Overall Experience

My mother has been at Lee House for over 5 years and is very content and well looked after. The care staff are all extremely kind, respectful and hard-working. The home is very well run and we are kept informed of all aspects of my mother’s care and general well-being, which gives us great comfort.

The setting is perfect. My mother has a large light room looking over a lovely garden which provides real tranquility and calm for her. She couldn’t be in a better place.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Lee House

Thank you for taking the time to write a review of Lee House. We are glad your mother is happy here and is getting all the care she needs.

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Review of
Lee House
from Sarah H (Power of Attorney of Resident) published on 1 November 2023

Submitted via Website • Report

Overall Experience

I share Power of Attorney with a friend for my late husband’s cousin’s widow who very sadly has Alzheimer’s. She moved into Lee House in September 2020. Thanks to the kindness and wisdom of the staff at Lee House my cousin-in-law settled very quickly. As her illness progresses she is receiving more

care. She always looks well looked after. When I visit her she is always very happy to see me. When I leave she is equally happy to see me go. This shows me she looks upon Lee House as home and feels very secure. When I walk into Lee House I always think this is lovely, so bright and cheerful. The Manager and her staff are always approachable and open to any suggestions we may have.

Thank you Lee House.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Lee House

Thank you for your review of the care your cousin-in-law receives at Lee House.

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Review of
Lee House
from Susan N (Daughter of Resident) published on 31 October 2023

Submitted via Website • Report

Overall Experience

A lovely environment with hard-working staff who show real affection and a deeply caring attitude towards my mum. Thanks principally to this, she seems very happy for which we are truly grateful. She enjoys living in her spacious room (large enough to accommodate some of her own things) overlooking

a terrace with the beautiful garden and mature trees beyond. We are delighted that she now views the permanent staff and her fellow residents as a second, much larger, extended family.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Lee House

Thank you for taking the time to write a review of Lee House. We are glad that your mother feels at home with us.

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Review of
Lee House
from F E (Daughter of Resident) published on 31 October 2023

Submitted via Website • Report

Overall Experience

Lovely place. Caring staff who think about what the resident would like as an individual. Plenty of activities to keep you going. The room is allowed to be personalised and as my mother has a patio she is also allowed to grow plants outside. All staff very considerate and respectful.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Lee House

Thank you for taking the time to write a review of Lee House. We are delighted that your mother enjoys the activities we put on for our residents.

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Review of
Lee House
from Christine E (Power of Attorney of Resident) published on 30 October 2023

Submitted via Website • Report

Overall Experience

Staff are always welcoming they treat my friend with respect and friendliness. My friend is always clean and has been helped to put on her makeup. She appears happy and satisfied. She greatly enjoys the activities.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Lee House

Thank you for taking the time to write a review of Lee House. We are delighted your friend is happy in our home.

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Review of
Lee House
from Nick M (Son of Resident) published on 30 October 2023

Submitted via Website • Report

Overall Experience

My mother moved into Lee House just over a year ago, having been living alone in her own house independently at the age of 93. It was a big change for her, but it has been a great success.
She couldn't be happier. She has a lovely room overlooking the garden, with her own ensuite bathroom and sports

on the telly. The staff are exceedingly friendly and helpful. She has made new friends. She likes the food. She also likes sitting in and walking around the garden, especially when the sun is out.
The manageress is very knowledgeable, experienced, and professional, as well as caring and approachable.
The mother of a friend of my wife's is now on the waiting list as a result of our recommendation.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Lee House

Thank you for taking the time to write a review of Lee House. We hope that your mother continues to make new friends and feels at home in our house.

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Care Homes Owned by Abbeyfield Living Society in London

Abbeyfield Living Society Locations in London (2)

Abbeyfield Living Society Reviews in London (55)

Abbeyfield House - New Malden

Lee House

Abbeyfield House - New Malden

Abbeyfield House - New Malden

Abbeyfield House - New Malden

Abbeyfield House - New Malden

Abbeyfield House - New Malden

Abbeyfield House - New Malden

Abbeyfield House - New Malden

Abbeyfield House - New Malden

Abbeyfield House - New Malden

Lee House

Abbeyfield House - New Malden

Abbeyfield House - New Malden

Lee House

Lee House

Lee House

Lee House

Lee House

Lee House

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