Abbeyfield Living Society in West Midlands | 1 Care Home

Review of
Phil Mead House
from Susan J (Sister of Resident) published on 3 December 2024

Submitted via Postal Card • Report

Overall Experience

On arriving at the care home you are always met with a cheery smile and a friendly welcome, the staff are always ready to answer any questions we have.
The care my brother is given is very good, he always looks clean and smart. Food is very good. Plenty of organised activities and special days are

celebrated.

Reply from Ian Nancollas, Digital Marketing Team at Phil Mead House

Thank you for your 5 star review of our Phil Mead home. So glad that your brother as settled in.

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Review of
Phil Mead House
from Dianne J (Daughter of Resident) published on 20 October 2023

Submitted via Website • Report

Overall Experience

My mother became a resident in this home a few months ago.
She loves it. The service and care has been excellent from day one. The management and carers go out of their way to ensure my mum has everything she needs.

Reply from Suzanne Brammer, Digital Officer at Phil Mead House

Thank you for your kind review, we are glad that your mum loves it here and has been well cared for. We really appreciate your feedback.

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Review of
Phil Mead House
from Val H (Daughter of Resident) published on 20 October 2023

Submitted via Website • Report

Overall Experience

Always find staff very friendly and cheerful and they know Mum's likes and dislikes, she is treated with respect and as an individual. I know I can approach any staff member at anytime and am never made to think anything is too much trouble.

Reply from Suzanne Brammer, Digital Officer at Phil Mead House

Thank you for your review, we are delighted that you find our staff friendly and cheerful. It is wonderful to hear that your mum is happy here.

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Review of
Phil Mead House
from Doreen H (Daughter of Resident) published on 6 October 2023

Submitted via Website • Report

Overall Experience

I have found the staff to be always friendly and caring. They understand Mum's needs and the care that she requires. We had to find a new home for her right at the height of covid when the home she was in closed. We found Phil Mead and Mum was welcomed with open arms. The home is always clean and fresh-smelling.

My mum calls Phil Mead home and is really settled there, which in turn gives me peace of mind knowing Mum will be cared for as an individual.

Reply from Suzanne Brammer, Digital Officer at Phil Mead House

Thank you for your feedback, we are delighted to read that your mum considers Phil Mead her home and is so settled there with all the care she needs. We really appreciate you taking the time to leave a review.

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Review of
Phil Mead House
from Steve B (Son-in-law of Resident) published on 24 April 2023

Submitted via Postal Card • Report

Overall Experience

The care given to my father-in-law and our family is overwhelming. All staff are just like an extended famiy/friends. We find complete comfort is knowing our loved one is cared for so very well. The home is lovely and bright, food is fabulous and the feel as you enter is filled with hope and compassion.

All staff are amazing, truly beautiful ladies and gents. Special thanks to two members of staff in particular for going with my father-in-law in a taxi of the funeral of his wife, staying with him and then allowing family to return, providing refreshments. We thank you dearly. We know you/they are all amazing people. Thank you for everything.

Reply from Suzanne Brammer, Digital Officer at Phil Mead House

Thank you for such a wonderful review your comments are very much appreciated. We are delighted to hear that the staff have been so helpful towards your father-in-law and that he is so well cared for and happy living with Abbeyfield.

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Review of
Phil Mead House
from Lorraine J (Daughter of Resident) published on 20 April 2023

Submitted via Postal Card • Report

Overall Experience

The thing I value most is the staff. Always friendly and welcoming, I trust them implicitly with the care of my mum. They understand her needs and treat her with respect and dignity. But they can also laugh and joke with her. I know mum feels safe, secure and well cared for and I can't ask for more

than that. The staff work so hard and do a fantastic job. Thank you!

Reply from Suzanne Brammer, Digital Officer at Phil Mead House

Thank you for such a positive review we really appreciate your feedback. It is wonderful to hear that your Mum is feeling safe and secure here.

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Review of
Phil Mead House
from G M (Son of Resident) published on 20 April 2023

Submitted via Postal Card • Report

Overall Experience

Excellent - no other words for it. From the care provided to the friendship given, everything about Phil Mead House is perfect. It's so reassuring knowing that Mum is in such good hands.

Reply from Suzanne Brammer, Digital Officer at Phil Mead House

Thank you for such positive feedback, we are so pleased that your mum is happy here.

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Review of
Phil Mead House
from Robert C (Son of Resident) published on 20 April 2023

Submitted via Postal Card • Report

Overall Experience

From the day we first visited Phil Mead House, we knew it was going to be the best place for my dad. The home is friendly and the fact that many members of the staff have been working there for more than 15 years speaks volumes. The leadership team create a great atmosphere for both the guests and staff.

My dad is thriving in his new home.

Reply from Suzanne Brammer, Digital Officer at Phil Mead House

Thank you for taking the time to leave a review. It is great to hear your feedback we are pleased to hear that your dad is thriving in his new home.

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Review of
Phil Mead House
from M S (Son of Resident) published on 15 April 2023

Submitted via Postal Card • Report

Overall Experience

Very good care. Just wish the lounge/tv room was bigger or a second one was available and more activities were scheduled regularly.

Reply from Suzanne Brammer, Digital Officer at Phil Mead House

Thank you for taking the time to leave a review, we appreciate your feedback.

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Review of
Phil Mead House
from Thomas J (Son of Resident) published on 21 March 2023

Submitted via Postal Card • Report

Overall Experience

The care home and especially the staff are excellent. The fees are a little expensive and non-negotiable which is a shame as I am just about managing to pay.

Reply from Suzanne Brammer, Digital Officer at Phil Mead House

Thank you for taking the time to leave a review Thomas, we really appreciate your feedback.

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Review of
Phil Mead House
from Tracy R (Daughter of Resident) published on 22 March 2021

Submitted via Website • Report

Overall Experience

My mum has lived here since November 2019. I cannot thank the staff enough for all their hard work and care. Particularly since Covid, as they have gone above and beyond to ensure her safety. They have worked tirelessly to put all processes into place and keep families informed of the situation. I have

been having pod visits and mum seems happy and very settled. I cannot recommend this home enough. I am eternally grateful for the peace of mind they have given me at such a difficult time.

Reply from Suzanne Brammer, Digital Marketing Officer at Phil Mead House

Thank you for taking the time to leave a review, Tracy.

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Review of
Phil Mead House
from Myk F (Son of Resident) published on 27 August 2020

Submitted via Website • Report

Overall Experience

My mum moved into Phil Mead House just under a year ago, and I am so impressed with the way they have looked after her - particularly through these months of Covid-19 lockdown.
She looks so well and is obviously very much at home in her surroundings. Really can't fault them in any way.

Reply from Suzanne Brammer, Regional Marketing Executive at Phil Mead House

Thank you for taking the time to leave a review, we are pleased to hear how impressed you are with the way your Mum has been looked after.

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Review of
Phil Mead House
from J H (Wife of Resident) published on 13 August 2020

Submitted via Postal Card • Report

Overall Experience

The level o care shown to my husband has been so caring and kind despite his poor behaviour at times. The staff are so kind to him and myself. He is not easy to care for as he is unable to feed or take care of himself in any way. The home is always clean and fresh. The food well balanced and drinks

are regularly given. I would recommend Phil Mead House highly.

Reply from Suzanne Brammer, Regional Marketing Executive at Phil Mead House

We really appreciate your kind comments and happy to hear that your husband enjoys staying at Phil Mead House. Thank you for taking the time to leave such positive feedback.

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Review of
Phil Mead House
from H C (Daughter of Resident) published on 29 July 2020

Submitted via Website • Report

Overall Experience

I am delighted to have found Phil Mead House as a residential care setting for my elderly mother. This is a challenging task for any family and we research, visit and consider many establishments. (About a dozen in my case). It was clear from the start that Phil Mead was just right; this is a setting

that really feels like 'home'. I was impressed by the length of service of many of the staff team, which speaks volumes. Mum settled in during January 2020, and I remain confident in my choice. This is a well-run, safe, residential care home with a wonderful and dedicated staff team. Further, it is part of a large and reputable organisation. Given that the Coronavirus situation arose just after Mum moved in, their swift, effective, excellently-managed response, the rapid adaptation to newly prescribed public health practices and regular, clear communications with me has kept Mum safe and well. The greatest test; passed with flying colours.

Reply from Jo Holland, HR Recruitment at Phil Mead House

We are delighted that your mother has settled in well with us at Phil Mead House. We truly care about every one of our residents with our aim always to provide high-quality accommodation in a stimulating environment for our residents to maintain a socially active life.

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Review of
Phil Mead House
from Stuart P (Son of Resident) published on 24 July 2020

Submitted via Website • Report

Overall Experience

When my father decided he couldn't manage on his own anymore I made a shortlist of care homes in the area that have 4 or more stars in every category on the CQC website. After looking around them he decided on Phil Mead House.
The staff are friendly and he is well looked after. The place feels clean,

professional and homely.
They have been very strict on rules during the coronavirus outbreak. Although frustrating for everyone concerned, I feel this is the safest place for him.

Reply from Suzanne Brammer, Regional Marketing Executive at Phil Mead House

We are very pleased to hear that your father has such a good experience at Phil Mead House, we really appreciate you taking the time to leave feedback. Thank You.

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Review of
Phil Mead House
from David C (Son-in-law of Resident) published on 7 July 2020

Submitted via Website • Report

Overall Experience

My father-in-law moved into Phil Mead House in February when we all agreed he needed more care than could be provided in his own home. We did a lot of research into care homes in the Coventry area and Phil Mead House was on our shortlist. Following a visit and discussion with the staff, both my wife

and I and most importantly my father-in-law came to the conclusion that this would be the right solution for him. The rooms were nice and the public areas welcoming. There are gardens for residents to spend time in and everyone there looked after him well.

Reply from Suzanne Brammer, Regional Marketing Executive at Phil Mead House

Thank you for taking the time to leave a review.

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Review of
Phil Mead House
from Sharon R (Daughter of Resident) published on 3 July 2020

Submitted via Website • Report

Overall Experience

The staff and carers at Phil Mead House have quite simply become our extended family since Mum became a resident in Nov 2019. Their support, kindness and care shown to Mum has been outstanding and both myself and all the family will never be able to thank them enough, particularly during the recent

virus pandemic when they have all been outstanding and kept our Mum safe and well.

Reply from Suzanne Brammer, Regional Marketing Executive at Phil Mead House

Thank you Sharon for taking the time to leave a review.

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Review of
Phil Mead House
from D K (Son of Resident) published on 17 December 2019

Submitted via Postal Card • Report

Overall Experience

All staff have given my Dad over and above care and attention. We have been more than satisfied with the care my Dad has received!

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Review of
Phil Mead House
from J C (Brother of Resident) published on 20 September 2019

Submitted via Postal Card • Report

Overall Experience

From the first day I brought my sister to Phil Mead House, she has loved every minute of her stay. When we come to visit, the management and staff have been wonderful. They are very caring to my sister and visitors alike. The home is always clean with no smells and personable. I cannot speak too highly

of Phil Mead House and all who work there.

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Review of
Phil Mead House
from J C (Sister-in-law of Resident) published on 20 September 2019

Submitted via Postal Card • Report

Overall Experience

When I walked into Phil Mead House it was like walking into a 1st class hotel. All the staff are so good and my sister-in-law thought it was lovely and enjoyed her stay.

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Care Home Owned by Abbeyfield Living Society in West Midlands

Abbeyfield Living Society Locations in West Midlands (1)

Abbeyfield Living Society Reviews in West Midlands (37)

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