Abbeyfield Living Society in West Sussex | 1 Care Home

Review of
Westall House
from Penelope H (Daughter of Resident) published on 3 September 2024

Submitted via Website • Report

Overall Experience

The staff are excellent. The care that my mother receives is of a very high standard.
I have no complaints.
The setting of the home is wonderful. The gardens are peaceful and tended well.
There are plenty of activities to suit all types.

Reply from Becki Charman, Manager at Westall House

Thank you very much for your lovely comments. Your feedback is hugely appreciated.

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Review of
Westall House
from Christina M (Daughter of Resident) published on 3 September 2024

Submitted via Website • Report

Overall Experience

My mother has lived at Westall since January 2022 and has always been very happy. The staff are kind and helpful and always on hand to answer any questions. The activities schedule is varied and the staff always encourage participation.
I go away often and feel completely confident that my mother will

be well looked after and I will be contacted if necessary.

Reply from Becki Charman, Manager at Westall House

Thank you so much for your kind words. Its always lovely to receive great feedback. Thanks again.

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Review of
Westall House
from Doreen B (Daughter of Resident) published on 29 August 2024

Submitted via Website • Report

Overall Experience

Mother is very well cared for at Westall. All rooms are spotlessly clean and the food is of excellent quality. There is a wide variety of activities and musical events. All the staff are extremely pleasant and caring and treat the residents with dignity.

Reply from Becki Charman, Manager at Westall House

Thank you for your lovely feedback. We will share it with the team.

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Review of
Westall House
from Neil D (Son of Resident) published on 29 August 2024

Submitted via Website • Report

Overall Experience

My Mum has been living in Westall House for 6 months now. The home is really well run and the staff are all friendly, hard-working and very engaged with my Mum. The home tries exceptionally hard to ensure that activities are constantly organised so that if the residents want interactions and distractions

there are opportunities. The premises are very comfortable and my Mum is always praising the food.

Reply from Becki Charman, Manager at Westall House

Thank you so much for your positive feedback and we are so pleased Mum has settled in so well.

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Review of
Westall House
from H D (Daughter-in-law of Resident) published on 24 June 2024

Submitted via Postal Card • Report

Overall Experience

The care staff have been extremely patient and reassuring to my mother-in-law to reduce her anxiety over moving into residential care. Everyone makes sure all the residents are cared for with dignity and respect while allowing them to make their own choices if able.

Reply from Becki Charman, Manager at Westall House

Thank you so much for your lovely feedback- we are so glad she has settled in so well.

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Review of
Westall House
from Sarah C (Daughter of Resident) published on 6 March 2024

Submitted via Website • Report

Overall Experience

I have been visiting Westall House the past 14 years where at various times both my parents have been residents there.
The support and kindness shown to my parents and myself has been beyond all expectations.
I can highly recommend Westall House as a happy home, full of kindness and quality care.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Westall House

Thank you for giving Westall House a 5 star review. It's great to read that your parents have enjoyed their time with us.

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Review of
Westall House
from Lorraine D (Daughter of Resident) published on 1 June 2023

Submitted via Website • Report

Overall Experience

My mother has been at Westall House since September 2022. She is very happy there. We have always found the staff to be extremely caring and friendly. The activities are so well thought out and arranged. The food is extremely good. We are so happy my mother is there.

Reply from Suzanne Brammer, Digital Officer at Westall House

Thank you for your review Lorraine, we are so happy that your mother is happy at Westall House and that you have found the staff to be caring and friendly. We really appreciate you taking the time to leave such positive comments.

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Review of
Westall House
from Martin S (Son of Resident) published on 1 June 2023

Submitted via Website • Report

Overall Experience

It has been a pleasure for all the family, including my mother, to have made her home at Westall House. As one of the residents said at the most recent resident and relative meetings, "the contents have it"! It is very apparent that the residents love the staff, and that is because the feeling is most

fully reciprocated. As a relative, we have been welcomed into the "family" and are included in our mother's new home.

Reply from Suzanne Brammer, Digital Officer at Westall House

Thank you for taking the time to leave a review Martin, we are delighted to hear that you and your mother have been welcomed into the home and treated like family. We really appreciate your comments.

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Review of
Westall House
from Sue K (Friend of Resident) published on 11 August 2022

Submitted via Website • Report

Overall Experience

Westall House is outstanding. It provides a warm, friendly, efficient and caring home where individuals are valued and nothing is too much trouble. Residents are kept stimulated by interesting and fun activities and there always seems to be a great deal of laughter. The food is great and varied and

special likes and dislikes are catered for. My friend has lived there for over a year and loves it. The other residents and the staff are her new family now and as she deteriorates she is so well cared for and I know she is safe. The staff treat her as if she is their mum. When I visit I am always made to feel really welcome and I am kept informed about her condition and I can talk to any of them about any worries I have. So good.

Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for taking the time to leave a review of Westall House, Sue. We really appreciate your feedback. It is wonderful to hear how happy your friend is and that you are made to feel welcome as her visitor.

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Review of
Westall House
from Gail W (Granddaughter of Resident) published on 29 June 2022

Submitted via Website • Report

Overall Experience

Westall House staff provide a happy, caring and stimulating environment for their residents who they treat like family. Every staff member greets family members with a smile and they are polite, considerate and communicate to family members any issues or worries in a timely manner.
My nan loved being

a Westall resident and was there for 7 years until she passed at 102. They looked after her like she was their nan and gave us peace of mind to know she was loved and cared for.
My grandad is now a resident and is very happy. He is well looked after, enjoys the wonderful food and the entertainment (especially bingo) and is comfortable, safe, happy and enjoys his life.
As a family, we feel so grateful to all the staff for looking after our beloved grandparents and we can’t recommend them highly enough.
Westall is also brilliant at events that involve all family members, young and old and encourage inter-generational gatherings and interactions.
Thank you all at Westall for being amazing.

Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for such a lovely review Gail, we really appreciate your kind words. It is wonderful to read how much your Grandad enjoys living at Westall House. We are very pleased that he enjoys the food and the bingo!

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Review of
Westall House
from Sheila K (Sister-in-law of Resident) published on 29 June 2022

Submitted via Website • Report

Overall Experience

A beautiful environment indoors and outdoors. Kind and caring staff who create a family at Westall House. A wide range of activities which are always in tune with the wider world. The staff treat residents with respect and maintain their dignity. Consequently, a full life can be lived here.

Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for reviewing Westall House Sheila. We really appreciate such positive feedback.

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Review of
Westall House
from D B (Husband of Resident) published on 20 June 2022

Submitted via Postal Card • Report

Overall Experience

The standard of care, compassion and support at Westall House has been exemplary. As the CQC itself says, it is outstanding. Westall House sets the benchmark by which every care home should be measured, in our experience, it has no equal.

Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for taking the time to leave a review, we really appreciate your feedback. We are pleased to hear that you find the care and support at Westall House to be exemplary.

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Review of
Westall House
from Jenni R (Daughter of Resident) published on 28 March 2022

Submitted via Website • Report

Overall Experience

Having been suddenly widowed during Covid and following a fall at home and another during her hospital stay, it became apparent that Mum needed more support than we could offer as a family out at work. Despite care attending morning and evening, Mum herself did not feel she could or wanted to manage

at home anymore. Alzheimer's had progressed rapidly during lockdowns and further whilst in hospital. We looked at five homes in total and the moment we walked into her, now, room at Westall, it felt like the right place. The residents and staff were so friendly and using the communal spaces, unlike many of the other homes we had viewed. Mum moved in a week before Christmas and has not looked back. She is taking part in most activities, enjoying her days and socialising with new friends in her evenings. Her confidence walking has come on loads and the team are just amazing at encouraging and supporting her. We don't think she has looked as well or as happy as she does now for several years!

Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for your review, Jenni. It is lovely to hear how well your mum is doing at Westall House. We are very pleased that she is happy there.

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Review of
Westall House
from Thomas S (Son of Resident) published on 14 January 2022

Submitted via Website • Report

Overall Experience

My mother, who has dementia, moved to Westall House in September 2021. Since then, I have been hugely impressed by the care she has received. I cannot praise the staff highly enough for their commitment, dedication and deep interest in making my mother's new life there as happy and fulfilling as possible.

I visited eight other care homes before choosing Westall and I am thankful to say my decision has proved the right one. My mother now feels safe, looked after and has a new purpose in her life. It is clear why Westall is rated as one of the few outstanding homes in the area, and I would not hesitate in recommending it.

Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for taking the time to leave a review, Thomas, we really appreciate your kind words.

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Review of
Westall House
from A G (Daughter of Resident) published on 5 January 2022

Submitted via Postal Card • Report

Overall Experience

We had kept our mum at home for as long as possible but it became apparent that she could no longer live alone in her home of 63 years. Westall House sprang to mind as Ma had already been there for respite four years ago. It was impressive from the start that many of the staff remembered her. It is

still early days for her but thanks to the wonderful care and attention that the staff have given her she is settling well. There is a lovely family atmosphere and our mum is looking well and very rested. Nothing is too much trouble for the staff who are so friendly and positive.

Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for your kind review, we are very pleased to hear that your mum is settling in well at Westall House.

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Review of
Westall House
from Helen F (Daughter of Resident) published on 15 November 2021

Submitted via Website • Report

Overall Experience

Sadly my mum passed away a month ago, but had spent her last eight months at Westall House. She was incredibly happy there, from the first day.
The staff are wonderful, kind, attentive and nothing is too much trouble for them.
Even in the pandemic, they have kept a fabulous entertainment programme

going, so lovely to see such happy faces.
The food at Westall House is varied and great quality too, and personalised to each residents likes and dislikes.
I would thoroughly recommend Westall House to anyone considering this chapter for their loved ones. It is run with utter professionalism and loving care.

Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for taking the time to leave such a nice review, Helen, we are very sorry to hear of your mum's passing. It is wonderful to know that she was very happy at Westall House and enjoyed living there.

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Review of
Westall House
from Carol L (Niece of Resident) published on 15 November 2021

Submitted via Website • Report

Overall Experience

The care and facilities at Westall House are of the highest standard. It is so comforting to see Uncle being so well looked after. He is happy and contented. The interaction with relatives is good and it is so lovely to be able to see pictures on Facebook when we have been unable to visit during Covid

restrictions.

Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for your kind review, Carol, we are very pleased to hear that your uncle is happy at Westall House. We really appreciate your comments.

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Review of
Westall House
from T V (Son of Resident) published on 11 August 2021

Submitted via Postal Card • Report

Overall Experience

It's early days - my mother became a resident in the brand new dementia wing around six weeks ago - but we were absolutely confident that Westall House is an absolute gem. Set in beautiful countryside, the home exudes an air of quiet confidence and professionalism in a tranquil setting. The staff have

been wonderful and everything seems so personal and friendly because the unit is small and the team has been carefully selected. The building is absolutely brand new and very modern and comfortable. Best of all, my mother seems so much more calm and relaxed than ever before. Wonderful!

Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for your review, we are pleased to hear how happy you are with Westall House. Your kind comments are very much appreciated.

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Review of
Westall House
from Richard H (Son of Resident) published on 13 July 2021

Submitted via Website • Report

Overall Experience

My mother is extremely happy here, she is really well looked after by all the staff who often go above and beyond the call of duty. Knowing the care and attention she receives at the home is a great relief for me.

Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for taking the time to leave a review, Richard, we really appreciate your feedback.

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Review of
Westall House
from Martin C (Son of Resident) published on 29 April 2021

Submitted via Website • Report

Overall Experience

Since moving to Westall House in 2015, my father has had nothing but happiness, respect and above all, wonderful care. All staff at Westall House contribute to a warm and friendly environment with residents wellbeing as their primary concern. Every team member makes so much effort and since the pandemic,

they have gone the extra mile to make up for the loss of personal contact by relatives. Entertainment for the residents has continued throughout, with events daily to help pass the time in a great environment. The activities organiser is extremely resourceful and creative, finding ways to bring residents together and join in. Photos from the website and Facebook testify to the joy that this brings. We are so lucky to have found the right place for dad to pass his remaining time and he has enjoyed it so much.

Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for taking the time to leave a review Martin, we are pleased to hear how happy you and your father are with Westall House.

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Care Home Owned by Abbeyfield Living Society in West Sussex

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