Gold Care Homes in East Sussex | 2 Care Homes

Review of
Sycamore Court
from Ionne B (Relative of Resident) published on 20 December 2024

Submitted via Website • Report

Overall Experience

I go to visit my brother-in-law annually when I return to the UK. He is getting some of the best treatment I have seen at this facility. The staff are very caring and attentive. They are always willing to help the clients there. The manager does a wonderful job as well as another particular staff member

does.

Reply from Lisa Blencowe, Care Home Manager at Sycamore Court

Thank you for your kind review! It's wonderful to hear that your brother-in-law is receiving such excellent treatment, and we'll be sure to pass your lovely feedback on to the rest of the team. Warm regards.

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Review of
Partridge House
from Jennifer T (Daughter of Resident) published on 5 December 2024

Submitted via Website • Report

Overall Experience

From the moment I visited Partridge House I knew it would be a home where my mother would be well taken care of. The carers are always smiling, happy and courteous, nothing is too much trouble for them to do. As a visitor, I have witnessed the close bond the carers have with the residents, always attentive,

kind and caring. The bright and colourful surroundings also provide stimulation with the colourful murals and large windows for the residents to gaze out onto the garden.
My mother was reluctant to leave home for respite but the carers were able to put her at ease and made her feel at home, they were very understanding.
The manager has been brilliant at accommodating my requests for respite, sometimes at short notice. The regular breaks enable me to recharge my batteries. It's a great comfort to me to know she is receiving the best care at Partridge House.

Reply from Bethany Down, Home Manager at Partridge House

Thank you for sharing your experience. Look forward to seeing you again soon.

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Review of
Sycamore Court
from Graham S (Brother of Resident) published on 12 June 2024

Submitted via Website • Report

Overall Experience

Most impressed with the relaxed, homely, professionalism of all I came into contact with. My brother seems to have settled in well and built up a significant rapport with his care staff. Whilst I was there my brother had lunch it looked and smelled perfect, needless to say, my brother cleared his plate!

Reply from Lisa Blencowe, Home Manager at Sycamore Court

Thank you for your kind words! We're thrilled to hear that your brother has settled in well and developed a great rapport with our care staff.

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Review of
Partridge House
from G A (Son of Resident) published on 5 June 2024

Submitted via Postal Card • Report

Overall Experience

Such a lovely environment - so glad I found this place for my mum. Staff are so welcoming and brilliant fun to chat to and nothing is too much to do for them. So grateful. So happy knowing my mum is settled and in such safe hands. Thank you everyone!

Reply from Bethany Down, Home Manager at Partridge House

Thank you so much for your wonderful review! We are delighted to hear that you and your mum are happy with Partridge House Care Home.

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Review of
Sycamore Court
from Liza A (Wife of Resident) published on 30 May 2024

Submitted via Website • Report

Overall Experience

My husband has been a resident at Sycamore Court for over a year now. He found it hard to settle at first but the carers and nurses have helped him a lot, and in particular, the activities staff have done their very best to include him whenever he wants to join in. At other times he is happy to watch

what is going on. I am impressed with the detailed records which are kept. It is very reassuring to be able to ask how he is when I visit, and to be given exact information about his day or night. Having been his carer myself for many years it is a great relief to see him being looked after so well now that I am no longer able to cope with his condition.

Reply from Lisa Blencowe, Home Manager at Sycamore Court

Thank you for sharing your experience. Your peace of mind is important to us, and we appreciate your trust in our team.

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Review of
Partridge House
from Colin A (Son of Resident) published on 10 May 2024

Submitted via Website • Report

Overall Experience

My mum was placed in Partridge House on a temporary basis (six weeks) following her Dementia care at the hospital.
Although this temporary placement was not appropriate for my mum’s needs, I have nothing but praise for the entire team at Partridge House for the care and dignity they showed towards

my mum, and for treating her as an individual.

Reply from Bethany Down, Home Manager at Partridge House

Thank you for your feedback! Kind regards.

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Review of
Sycamore Court
from Josie A (Sister of Resident) published on 22 March 2024

Submitted via Website • Report

Overall Experience

I have found that Sycamore Court is really willing to listen to the resident and try to meet his/her needs as an individual. They also take time to speak with relatives. I have also found that they have a highly professional approach to personal care and general comfort while maintaining a gentle and

kind manner. My brother has the care he now needs and is not as anxious as before moving to Sycamore Court. I would recommend Sycamore Court to anyone looking for residential care for their loved one.

Reply from Lisa Blencowe, Home Manager at Sycamore Court

Thank you for sharing your positive experience at Sycamore Court Care Home! We're thrilled your brother feels more at ease here.

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Review of
Sycamore Court
from J B (Partner of Resident) published on 5 January 2024

Submitted via Website • Report

Overall Experience

My partner has been in Sycamore Court for some time now and I have found all staff and management kind, caring and professional. Everywhere is clean and the environment is warm and welcoming. My partner is treated with kindness and respect and I have observed this with all residents. The food is really

good and varied and the menu is changed every week. First class facility.

Reply from Lisa, Home Manager at Sycamore Court

Thank you for sharing your experience of our wonderful home! I will share your feedback with all of the team. Warmest regards.

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Review of
Sycamore Court
from K M (Daughter-in-law of Resident) published on 15 December 2023

Submitted via Website • Report

Overall Experience

Both my mother-in-law and father-in-law were residents. We could not have been happier with the care that they both received. The care staff are very kind and caring. I would recommend this care home.

Reply from Lisa, Home Manager at Sycamore Court

Thank you for your review of our home and for allowing us to care for both your father-in-law and mother-in-law. I'm delighted to hear how happy you were with the care and services we provide here and I will be sure to share these comments with the team. Warm regards.

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Review of
Sycamore Court
from Jackie E (Friend of Resident) published on 30 November 2023

Submitted via Website • Report

Overall Experience

Very kind and caring staff. All friendly and will answer any questions you may have. Very clean and warm. The meals always look very good. Hot and well presented. The only fault I can find is my friend has no radio in his room, has a TV but it doesn't work. So yesterday he was just sitting alone in

his room. It made me sad. I know he does go upstairs for arts and crafts and looks at TV in main lounge and he always eats all his lunch when I'm there.

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Review of
Partridge House
from Barbara B (Wife of Resident) published on 21 August 2023

Submitted via Postal Card • Report

Overall Experience

My husband has dementia and spent 2 weeks in Partridge House in order to give me time to recharge my batteries. The manager and her wonderful team of nursing staff and carers did a sterling job of caring for him. The interaction of the staff with the residents was very friendly as he was treated like

family which created an air of positivity. The staff are all very helpful and attentive not only to the residents but also to the needs of visitors. Meals were eaten with other residents and were taken on walks and encouraged to participate in activities that were offered. The home was clean and tidy. Thank you everyone for looking after him. Keep up the good work.

Reply from Chante Woodley, Marketing Coordinator at Partridge House

Thank you very much for your fantastic review of Partridge House care home. It was our pleasure to care for your husband, and we are so glad you are very happy with the way we looked after him. We were so delighted to have had you both as part of our Partridge family and you are more than welcome anytime. We shall ensure all the team sees your wonderful words of appreciation to them. Wish you all the best.

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Review of
Partridge House
from Tina N (Daughter of Resident) published on 5 July 2023

Submitted via Website • Report

Overall Experience

There have been many changes since my mum moved into Partridge House over 5 years ago. In particular in relation to staff and change of ownership. A year ago there was a high turnover of agency staff which was far from ideal. Since then the new management has done a fantastic job in turning things around

and there is now a great team of permanent staff. Due to the wonderful care and attention Mum is receiving from the staff she is happier and more content than she has ever been since moving here which is a huge comfort to me. Mum's needs are being met and I am truly grateful for the loving care that she receives. The activities and social events that are organised throughout the year are great fun for both residents and visitors. The home is bright and spacious and once again it now has a happy and welcoming family atmosphere. I am so happy and lucky that my mum lives at Partridge House and would like to say a big thank you to all the staff for their care and hard work.

Reply from Priyanka Gadhe, Marketing Administrator at Partridge House

Thank you very much for taking out the time to leave us an amazing review of Partridge House care home. We are so delighted to hear that you’re satisfied with the quality-of-care your mom is receiving during her stay. At Partridge House care home, we strive to provide exceptional care service to all our residents. We shall ensure all the Partridge house team sees your wonderful words of appreciation. Kind Regards.

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Review of
Sycamore Court
from Sacha W (Respite Resident) published on 12 June 2023

Submitted via Website • Report

Overall Experience

Our mum came to Sycamore Court in May, and what a breath of fresh air the team is! We are so relieved her type 1 diabetes is much better managed, and her nutrition is always taken into account. From the manager, kitchen staff, housekeeping, maintenance team, and last but not least, the healthcare team,

thank you for going the extra mile to keep our mum safe and looked after. Mum had a fall and had a week in the hospital, it was such an awful experience, and we were all pleased to get Mum back to Sycamore, as we knew they would get her back on track again; she has only been back a few days, but we know she is in good hands.
I am also a mother of a severely disabled adult daughter and work in palliative care, so I know the health environments quite well.
This service setting is one of the best, in my opinion.
Thank you.

Reply from Priyanka Gadhe, Marketing Administrator at Sycamore Court

Thank you so much for your kind words and trust in Sycamore Court care home. We greatly appreciate your feedback and are glad to know that our team has made a positive impact on your mom’s well-being. We will continue to provide excellent care to all our residents. Kind regards.

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Review of
Sycamore Court
from Maria C (Daughter of Resident) published on 9 June 2023

Submitted via Website • Report

Overall Experience

The staff are kind and caring. They do their best every day to engage and stimulate Mum, despite the challenges of her lack of mobility and severe dementia. They are also supportive of us as a family and understand how challenging a situation it is. They create opportunities for us to be involved and

are always happy to see us.

Reply from Priyanka Gadhe, Marketing Administrator at Sycamore Court

Thank you for taking out the time to leave us a review. We are glad to hear that you’re satisfied with the quality of care your mum is receiving during her stay. At Sycamore Court care home, we strive to provide exceptional care service to all our residents.
Kind regards.

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Review of
Partridge House
from Lisa H (Daughter of Resident) published on 6 June 2023

Submitted via Postal Card • Report

Overall Experience

I am very happy with the care Mum receives. I truly admire the staff and how hard they work in difficult circumstances at times. They are attentive to Mum and I love seeing her smile and enjoying life, even though the dementia is progressing. I have so enjoyed the activities, bbq and quiz night. Mother's

day tea was truly delightful. I follow the website and enjoy the weekly reports on how Mum is doing. The staff are always welcoming and I feel so lucky knowing that Mum is well cared for.

Reply from Priyanka Gadhe, Marketing Administrator at Partridge House

Thank you so much for taking out time to leave us a fantastic review. We are glad that you are happy with the quality-of-care your mom received during her stay. At Partridge care home we are committed to providing comfort and compassion to our residents. We are grateful for the trust you placed in our care team and appreciate your thoughtful review. Warmest regards.

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Review of
Partridge House
from Lesley C (Friend of Resident) published on 5 June 2023

Submitted via Postal Card • Report

Overall Experience

Things were a bit dire here this time last year; however, the new management and permanent staff have improved things immensely. My friend is more settled now, and I don't worry about him quite so much when I'm not there. There is still some way to go with improvements, but they are heading in the right

direction now.

Reply from Priyanka Gadhe, Marketing Administrator at Partridge House

Thank you so much for taking out time and sharing your feedback about the Partridge House care home. We are glad to hear that you’re satisfied with the quality-of-care you friend is receiving during their stay. Kind regards.

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Review of
Partridge House
from S W (Husband of Resident) published on 15 May 2023

Submitted via Postal Card • Report

Overall Experience

When my wife first moved into Partridge Nursing home. I had great reservations regarding whether I had made the right decision as there were several issues that came to light regarding care and support for her needs, and the lack of staff. However, what I did not know at the time was that the home was

in the process of changing ownership, which has made great efforts to move forward which I hope will continue to see more improvements.

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Review of
Sycamore Court
from Sally E (Daughter of Resident) published on 5 May 2023

Submitted via Website • Report

Overall Experience

Very friendly staff who understand my mum's needs, dealing with her Alzheimer's with respect and care.
Mum has only been here for six months but seems to have settled well; there is always someone I can talk to, from the management level to the care staff, should I have any worries or concerns.
The

meals are excellent and varied, although a little too large for Mum's requirements.
Always a difficult decision having to put a loved one into care, but as a family, we are happy with our choice.

Reply from Priyanka Gadhe, Marketing Administrator at Sycamore Court

Thank you so much for taking out the time to leave us an amazing review. We are glad to hear that you’re satisfied with the quality of care your mom is receiving during her stay. Your feedback is important to us. At Sycamore Court care home, we strive to provide exceptional care to all our residents. Kind Regards.

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Review of
Partridge House
from Rosa W (Daughter of Resident) published on 28 February 2023

Submitted via Postal Card • Report

Overall Experience

My mother spent two weeks in Partridge House while her bathroom was being adapted. All the staff were really friendly and professional. My mum enjoyed her time there.

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Review of
Sycamore Court
from Natasha I (Granddaughter of Resident) published on 23 January 2023

Submitted via Website • Report

Overall Experience

Amazing staff and so friendly, and what an amazing gathering you put on for the Christmas party for all the residents. The Christmas activities were fantastic, and the activity staff always go above and beyond to keep them entertained. The food is amazing and always fresh.

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Care Homes Owned by Gold Care Homes in East Sussex

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