National Care Home Open Day
Organiser: Gold Care Homes
Date:
Friday 28 Jun 2019
Location: At all Gold Care Homes' locations
more details
Care Homes Owned by Gold Care Homes in West Midlands
9.5
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in West Midlands for Gold Care Homes are showing below.
View the details of all 34 locations (with 2333 reviews) owned by Gold Care Homes
Gold Care Homes Locations in West Midlands (2)
Manor House
9.9
100 reviews
1 Amblecote Avenue, Kingstanding, Birmingham B44 9AL
"The manager and her team are amazing, they are really supportive. Hard decision of putting my Nan in care home for respite and even though…" Read all 100 reviews
Location Type Care Home
Rated 'Outstanding' in 3 categories by CQC, The Manor House Care Home offers an ideal environment for those who require care including those who live with the impact of dementia on lives. The home is purpose-built with thirty-seven bedrooms all well… Read more about Manor House
- Care Provided
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- Mental Health
- Younger Adults
- Sensory Impairment
- 37 Rooms from £1,200 / week
Lucton House
9.8
102 reviews
8 Long Wood, Bournville, Birmingham B30 1HT
"I would like to thank one staff member in particular for her organisation and enthusiasm for our church service today Friendly, helpful,…" Read all 102 reviews
Location Type Care Home
Lucton House Care Home offers unique apartment-style living with the added bonus of care on hand, 24 hours a day. If you are looking for an environment where your loved one is supported to maintain their independence, but can access round the clock care… Read more about Lucton House
- Care Provided
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- Mental Health
- Sensory Impairment
- 51 Rooms from £950 / week
Gold Care Homes Reviews in West Midlands (202)
Gold Care Homes has a Group Review Score of 9.5 (9.540) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Gold Care Homes must have a Review Score.
Review of
Manor House
from D H (Granddaughter of Resident) published on 21 March 2025Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
The manager and her team are amazing, they are really supportive. Hard decision of putting my Nan in care home for respite and even though taking her from her home I knew we made the right decision with manor.
She walks 100% better than when she was admitted and the care staff and all staff were so
She walks 100% better than when she was admitted and the care staff and all staff were so
kind and generous
Would definitely recommended Manor House
Would definitely recommended Manor House
Reply from Sarah Harris, Home Manager at Manor House
Thank you so much for your kind words! I will be sure to pass them on to the wider team. Regards, Home Manager
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Review of
Manor House
from Liz R (Daughter of Resident) published on 19 March 2025Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Moving a loved one to a care home is probably the hardest decision to have to make, & even more so, finding the best place for them.
From our initial dealings with Manor House to now, four weeks after mum moved in, we have been very happy with how the move has gone. Mum is as settled as she can be,
From our initial dealings with Manor House to now, four weeks after mum moved in, we have been very happy with how the move has gone. Mum is as settled as she can be,
given her dementia. The staff in the care home are absolutely wonderful. Every member of staff have shown such wonderful care for my mum, & have taken time to know her as an individual, which is so important. Management staff are visible, have good relationships with the residents, and the door to their office is always open. The activities organised for the residents are fun, plentiful and keep everyone engaged and involved. The activity coordinator is fun, enthusiastic and committed, and I can see the benefit that my mum gets from taking part. The food is great too. The staff have been so supportive of us as a family at the hardest time. We are very thankful we found Manor House for mum.
Reply from Sarah Harris, Home Manager at Manor House
Thank you so much for your kind words about our home and everyone in it! It means a great deal when our residents and their families share their views and experience, so thank you for taking the time. Warm regards, Home manager.
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Review of
Lucton House
from R D (Sister of Resident) published on 18 March 2025Submitted via Website • Report
Overall Experience
Overall Experience
3.0 out of 5
Overall Experience
3.0 out of 5
Visits to my sister are not getting easier because of her Alzheimer's disease. However, I was surprised to find, when I arrived at 12.30pm that her bed didn't look fully made and there was a smell of urine in the room. I went in to the bathroom and found a pile of dirty clothes ready for washing.
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Review of
Lucton House
from Mandy N (Regular Volunteer) published on 12 March 2025Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
I would like to thank one staff member in particular for her organisation and enthusiasm for our church service today Friendly, helpful, welcoming.
Reply from Teresa Dukes, Care Home Manager at Lucton House
Thank you for your kind words, it was our pleasure.
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Review of
Manor House
from M D (Friend of Resident) published on 5 March 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Cannot find any fault with the facilities or staff. The staff are always very friendly and pleasant. The residents always seem very happy and well cared for.
Reply from Sarah Harris, Home Manager at Manor House
Thank you for taking the time to share your views. Warm regards, Sarah
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Review of
Manor House
from Sara S (Daughter of Resident) published on 18 February 2025Submitted via Website • Report
Overall Experience
Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
My mom, who has vascular dementia and is prone to falls, has been at the Manor House Care Home for 8 weeks now and will be a permanent resident here, she has settled in well and considering these 8 weeks were over Christmas and included a planed hospital admission for cataract I am surprised at how
quickly this has happened. I put this down to the care staff and the accommodation who have taken their time to get to know my mom and what she likes. I was able to personalise her room with photos, memorabilia and small pieces of furniture from her flat so she felt safe and comfortable, I also believe this helps those with dementia as their health can fluctuate greatly if these are not in place. The safe also supports me with organising a new GP and accessing her health care needs from a different location as Mom came from outside of the Birmingham area. If you are looking for a friendly care home with lovely staff you will not be disappointed.
Reply from Sarah Harris, Home Manager at Manor House
Thank you for sharing your personal experience of our home. We're delighted that your mom has settled well and you are happy with the service we provide.
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Review of
Lucton House
from S M (Daughter of Resident) published on 15 January 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
My mum has lived here for over a year now. I was worried about the transition from living in her own home to being in residential care, but the staff have made her so very welcome and have a genuine affection for Mum, so my worries have eased. Mum says that she feels lucky to be here. She has a pleasant
flat which is kept clean and fresh. Food is cooked on the premises with great care and attention. If issues arise staff listen and make changes. There have been some lovely variety of activities and events this December to make Christmas special.
Reply from Teresa Dukes, Care Home Manager at Lucton House
Thank you for sharing! We're delighted your mum feels at home. Regards, Teresa
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Review of
Lucton House
from Sonia C (Daughter of Resident) published on 15 January 2025Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
I was very happy today 25th December 2024 the 2 young men who looked after Dad today had a warm smile and I felt very happy leaving him in their care, these 2 young men had a smile, a warmth not just doing a job but seemed to enjoy looking after the ones in their care. I felt comfortable leaving my
dad today even though I am sad to do this but him being looked after is our main concern that he is treated with respect and dignity. It is not a 9 to 5 but a genuine care and love for those they look after. I love the way they talk to him, giving him the respect due. I felt a bit of joy today as I saw the way they handled our dad showing that they enjoy what they do. Sometimes it's hard to judge at face value but I felt in myself that they cared for him. Even though we left I felt that they enjoyed looking after their patients with a smile and laughter, which was not false
To be made sure he is treated as though he is their family as well. It's just not a job but a vocation of love.
To be made sure he is treated as though he is their family as well. It's just not a job but a vocation of love.
Reply from Teresa, Home Manager at Lucton House
Thank you for your heartfelt review. Your kind words are greatly appreciated. With warmest regards, Teresa
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Review of
Lucton House
from Jackie G (Friend of Resident) published on 8 January 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
I have been visiting a good friend for the last number of months. I am very impressed by how comfortable and homely I find it at Lucton House. The flat is really lovely and my friend is very happy living here. I have seen a great improvement in her wellbeing and I know she enjoys the food provided.
She is all in all much better living here in such lovely surroundings after leaving her lovely home. The staff are always very helpful also.
Reply from Teresa Dukes, Home Manager at Lucton House
Thank you for your review, we look forward to seeing you on your next visit.
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Review of
Lucton House
from J F (Daughter of Resident) published on 20 December 2024Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
I just want to thank the staff at Lucton House who have gone above and beyond to help me maintain my relationship with my mum who is a resident at Lucton House, even though I live in another time zone across the world.
All the staff know my mum and are friendly and kind. It is lovely to Mum is being
All the staff know my mum and are friendly and kind. It is lovely to Mum is being
cared for and I love the photos, that show involved in activities. Can't thank you enough.
Reply from Teresa Dukes, Care Home Manager at Lucton House
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that we've been able to support. I will be sure to pass your kind words on to the team! Regards, Teresa
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Review of
Lucton House
from A T (Son of Resident) published on 16 December 2024Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Unfortunately, I visit my mother only once a month so it is difficult to be totally objective. However, I am helped by relatives and friends who have visited. I continue to be amazed at the dedication and care provided by staff at Lucton House. They di go above and beyond. It is a great environment
and I always feel comfortable leaving my mother in their capable hands. I just think more inventions could help activities.
Reply from Teresa Dukes, Home Manager at Lucton House
Thank you for your review. We will pass on your kind words to all our staff, Teresa.
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Review of
Manor House
from C I (Daughter of Resident) published on 16 December 2024Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
In the last months, Mum has had a good experience so far at Manor House. I have seen a change in Mum's ability to move her arm up and down due to a great active team. Manor House team are very helpful and supportive towards Mum and family. Asked for an afternoon tea for Mum to catch up with her sister,
they had not seen each other for four years. Chef and team prepared a lovely afternoon tea. Keep up the good work Manor House team.
Reply from Sarah Harris, Home Manager at Manor House
Thank you for your review. We will pass on your kind words to all our staff, Sarah.
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Review of
Lucton House
from M C (Friend of Resident) published on 27 November 2024Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Generally, the environment and the residents are very well cared for. I do not see meals as I am not visiting then but drinks and snacks served between are good. My friend has never complained about the food. I do not have any concerns with management and I am not involved in funding so I cannot comment
on this. I have visited a number of homes over the years and would rate Lucton House as one of the best.
Reply from Teresa Dukes, Home Manager at Lucton House
Thank you for leaving us a 5-star review and for sharing your experience. Warm regards, Teresa.
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Review of
Lucton House
from C C (Daughter of Resident) published on 21 November 2024Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Mom has been here since April 2024, she was a bit apprehensive at first but managed to settle after a couple of weeks.
To date Mom is now very happy, she loves the food, activities and company.
The staff are a credit to Lucton House. Mom is very fond of them all.
Overall we are happy with the care
To date Mom is now very happy, she loves the food, activities and company.
The staff are a credit to Lucton House. Mom is very fond of them all.
Overall we are happy with the care
she receives which is one less worry for us.
Reply from Teresa Dukes, Home Manager at Lucton House
Thank you for taking the time to leave this positive review. I am so pleased to hear that your Mom is happy and loving our activities and staff. Best wishes, Teresa
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Review of
Lucton House
from Andrew C (Grandson of Resident) published on 18 November 2024Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Lovely staff, great facilities. My nan is very happy here. Everything is always clean and staff are very friendly.
It's nice for our whole family to have the peace of mind that my nan is well cared for.
It's nice for our whole family to have the peace of mind that my nan is well cared for.
Reply from Teresa Dukes, Home Manager at Lucton House
It is our pleasure to care for your Grandmother - thank you for leaving a 5-star review!
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Review of
Lucton House
from I S (Sister of Resident) published on 18 November 2024Submitted via Postal Card • Report
Overall Experience
Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
My sister has been in the home for 9 weeks. Up to now, all seems fine and pleased with my sister's care.
Reply from Teresa Dukes, Home Manager at Lucton House
Thank you for sharing your review of our home - we're delighted you chose Lucton House and are pleased with the care being provided to your sister. Best wishes, Teresa
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Review of
Lucton House
from A S (Wife of Resident) published on 15 November 2024Submitted via Postal Card • Report
Overall Experience
Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
Following an accident, Lucton House has welcomed my husband and has provided comfortable accommodation and nutritious food. The home is well managed and runs in a friendly manner. Caring staff are helpful and available!
Reply from Teresa Dukes, Home Manager at Lucton House
Thank you for taking the time to share your experience of our home!
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Review of
Manor House
from S H (Daughter of Resident) published on 5 November 2024Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
My father has settled in really well at Manor House. He is happy, feels safe, and put on weight. It has a warm and friendly feel and the rooms are spacious, modern, and clean. The staff are wonderful and treat all residents with respect and dignity. The entertainment coordinator is wonderful and works
really hard to make sure residents are engaged and happy. The management team are also fantastic and any concerns or requests are dealt with swiftly. I would have no hesitation in recommending this care home.
Reply from Sarah Harris, Home Manager at Manor House
Thank you for taking the time to share your views and for recommending our wonderful home. Warm wishes.
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Review of
Manor House
from Julie C (Daughter of Resident) published on 31 October 2024Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Manor House is absolutely amazing. From the moment I set foot in the home to view it for my Dad I felt it was the right place for him. Sadly he was only there for 5 weeks before he passed away unexpectedly but the care Dad received was excellent. I cannot praise the staff high enough - absolutely everybody
- nothing is too much trouble for them. Dad had a lovely large room overlooking the garden with an en-suite wet room. There was a sink and work surface where visitors could make hot drinks if they wished to. There was also a fridge in the room. The staff all work extremely hard and there's lots of different activities every day for the residents to join in. The meals are amazing, I have never seen so much food served all day every day. The residents are certainly never hungry and all the food is fresh and cooked on-site, with plenty of variation. Manor House is a really happy place, and it's been a pleasure visiting my Dad there. He loved it, as did I. Thank you for everything.
Reply from Sarah Harris, Home Manager at Manor House
Thank you so much for your wonderful feedback! We're thrilled to hear that both you and your dad felt at home here at Manor House.
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Review of
Lucton House
from Julie P (Daughter of Resident) published on 31 October 2024Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Since Dad has been at Lucton House he is a changed man. He is doing things that he has never done before, like colouring, painting, participating in the general activities. I don't know how the staff manage to get him to agree! Because I can't. Dad is looked after very well and I know that if anything
was wrong, I would always get a call from one of the staff. They are all very pleasant and there is always someone around should you need help. They have even helped me when I was struggling with everything that was going on, which I am so grateful for. They are like my second family. Keep it up! and thank you.
Reply from Teresa Dukes, Home Manager at Lucton House
Thank you so much for your feedback! Your kind words truly mean the world to us - we'll be sure to share them with the entire team.
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Awards / Recognitions (10)
The Most Outstanding Residential Care Management Team in the UK Award 2019
Recipient:
Gold Care Homes
Date: Tuesday 03 Dec 2019 More details
Achievement and Improvement Award 2019
Recipient:
Gold Care Homes
Date: Wednesday 27 Nov 2019 More details
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Guy Fawks
Organiser: Gold Care Homes
Date:
Monday 05 Nov 2018
Location: Care Home Location
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Halloween
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Wednesday 31 Oct 2018
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