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Care Homes Owned by Gold Care Homes in West Midlands

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Gold Care Homes in West Midlands

Only the locations & reviews in West Midlands for Gold Care Homes are showing below.

View the details of all 34 locations (with 2371 reviews) owned by Gold Care Homes

Gold Care Homes Locations in West Midlands (2)

 

2 Care Homes owned by Gold Care Homes in West Midlands

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Manor House

1 Amblecote Avenue, Kingstanding, Birmingham B44 9AL 

9.9 101 reviews
"The manager and her team are amazing, they are really supportive. Hard decision of putting my Nan in care home for respite and even though…"   Read all 101 reviews
Location Type Care Home

Rated 'Outstanding' in 3 categories by CQC, The Manor House Care Home offers an ideal environment for those who require care including those who live with the impact of dementia on lives. The home is purpose-built with thirty-seven bedrooms all well… Read more about Manor House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • 37 Rooms from £1,400 / week
Lucton House

8 Long Wood, Bournville, Birmingham B30 1HT 

9.7 106 reviews
"Mom continues to be well cared for and stimulated, not only by the activities but by the simple day to day interactions she has with staff…"   Read all 106 reviews
Location Type Care Home

Lucton House Care Home offers unique apartment-style living with the added bonus of care on hand, 24 hours a day. If you are looking for an environment where your loved one is supported to maintain their independence, but can access round the clock care… Read more about Lucton House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 51 Rooms from £1,350 / week

Gold Care Homes Reviews in West Midlands (207)

9.6
Gold Care Homes has a Group Review Score of 9.6 (9.561) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Gold Care Homes must have a Review Score.

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Review of

Manor House

from D G (Son of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

a wonderful place with very genuine, caring and compassionate staff. the activities on offer are fun and imaginative and there's never any repetition. i've seen how content and settled my dad is since he became a resident. a big thank you to all the staff for everything they do every day.

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Review of

Lucton House

from J M (Son of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom continues to be well cared for and stimulated, not only by the activities but by the simple day to day interactions she has with staff and other residents.
It may seem a little thing but the use of her name, asking for her choices from options & explaining things to her are big plus points when
it would be so easy not to do them.
Testimony to the staff & the ethos of the organisation

Reply from Teresa Dukes, Home Manager at Lucton House

Thank you so much for your kind words and for sharing your personal experience of our home.


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Review of

Lucton House

from Janine J (Daughter of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care home, staff are brilliant and friendly. Couldn't wish for anything better for dad, he has thoroughly enjoyed his time here and has loved the food. Having spent seven weeks on respite here we would definitely be happy for dad to stay permanently if his circumstances change.

Reply from Teresa, Home Manager at Lucton House

Thank you for such kind comments! It has been our pleasure to support your dad during this time.


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Review of

Lucton House

from Julie R (Daughter of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has recently gone to Lucton house. She has found the staff to be very kind and polite to her. She is making new friends and is enjoying all aspects of the care she is having. From going to view Lucton house to settling my Mother in her apartment the support received from all the staff has
been appreciated.

Reply from Teresa Dukes, Home Manager at Lucton House

Thank you for your sharing your experience at Lucton House! It is our pleasure to care for all our residents.


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Review of

Lucton House

from T H (Niece of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Lucton House is a comfortable, homely building .
When our loved one first moved into Lucton House a couple of years ago , we couldn't fault the place . Unfortunately the last 12 months the place has gone down hill.
There is such a high turnover of staff & I think this needs to be looked into why
this is happening.
Something we are disappointed with is our loved one being dressed in clothes that don't belong to them. I think it's really important to respect a persons identity & by dressing them in other people's clothes /shoes is not respectful at all. All clothes are labelled and each residents clothes should be washed individually to prevent cross contamination & clothes getting lost /mixed up.
On a few occasions the bathroom in our loved one's room has been left dirty & messy , with dirty pads thrown in the bath & clean pads hanging over the bathroom door!
Our loved one seems comfortable there , it's just a shame things of changed .

Reply from Teresa Dukes, Home Manager at Lucton House

Thank you taking the time to write this review, which I am aware is based on feedback you gave to me in 2024 and has since been rectified. Whilst staff recruitment can certainly be an issue in the sector, at Lucton House we have an incredibly strong retention rate, with many of our staff having worked here for many years. We are also very proud to have 0% agency use as well, something not many care homes are able to boast. I am unsure where your observation on staff leaving comes from, but I would be happy to chat to you and show you why this is not the case. As the issues you have spoken about here were fully addressed when you brought them to my attention last year and you have not raised them since, I assume the matter has been concluded to your satisfaction but as always, I operate an open door policy and a culture of open feedback should you wish to speak with me at any time. Warmest regards, Home manager


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Review of

Manor House

from D H (Granddaughter of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team are amazing, they are really supportive. Hard decision of putting my Nan in care home for respite and even though taking her from her home I knew we made the right decision with manor.
She walks 100% better than when she was admitted and the care staff and all staff were so
kind and generous
Would definitely recommended Manor House

Reply from Sarah Harris, Home Manager at Manor House

Thank you so much for your kind words! I will be sure to pass them on to the wider team. Regards, Home Manager


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Review of

Manor House

from Liz R (Daughter of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving a loved one to a care home is probably the hardest decision to have to make, & even more so, finding the best place for them.
From our initial dealings with Manor House to now, four weeks after mum moved in, we have been very happy with how the move has gone. Mum is as settled as she can be,
given her dementia. The staff in the care home are absolutely wonderful. Every member of staff have shown such wonderful care for my mum, & have taken time to know her as an individual, which is so important. Management staff are visible, have good relationships with the residents, and the door to their office is always open. The activities organised for the residents are fun, plentiful and keep everyone engaged and involved. The activity coordinator is fun, enthusiastic and committed, and I can see the benefit that my mum gets from taking part. The food is great too. The staff have been so supportive of us as a family at the hardest time. We are very thankful we found Manor House for mum.

Reply from Sarah Harris, Home Manager at Manor House

Thank you so much for your kind words about our home and everyone in it! It means a great deal when our residents and their families share their views and experience, so thank you for taking the time. Warm regards, Home manager.


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Review of

Lucton House

from R D (Sister of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Visits to my sister are not getting easier because of her Alzheimer's disease. However, I was surprised to find, when I arrived at 12.30pm that her bed didn't look fully made and there was a smell of urine in the room. I went in to the bathroom and found a pile of dirty clothes ready for washing.

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Review of

Lucton House

from Mandy N (Regular Volunteer) published on 12 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank one staff member in particular for her organisation and enthusiasm for our church service today Friendly, helpful, welcoming.

Reply from Teresa Dukes, Care Home Manager at Lucton House

Thank you for your kind words, it was our pleasure.


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Review of

Manor House

from M D (Friend of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot find any fault with the facilities or staff. The staff are always very friendly and pleasant. The residents always seem very happy and well cared for.

Reply from Sarah Harris, Home Manager at Manor House

Thank you for taking the time to share your views. Warm regards, Sarah


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Review of

Manor House

from Sara S (Daughter of Resident) published on 18 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom, who has vascular dementia and is prone to falls, has been at the Manor House Care Home for 8 weeks now and will be a permanent resident here, she has settled in well and considering these 8 weeks were over Christmas and included a planed hospital admission for cataract I am surprised at how
quickly this has happened. I put this down to the care staff and the accommodation who have taken their time to get to know my mom and what she likes. I was able to personalise her room with photos, memorabilia and small pieces of furniture from her flat so she felt safe and comfortable, I also believe this helps those with dementia as their health can fluctuate greatly if these are not in place. The safe also supports me with organising a new GP and accessing her health care needs from a different location as Mom came from outside of the Birmingham area. If you are looking for a friendly care home with lovely staff you will not be disappointed.

Reply from Sarah Harris, Home Manager at Manor House

Thank you for sharing your personal experience of our home. We're delighted that your mom has settled well and you are happy with the service we provide.


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Review of

Lucton House

from S M (Daughter of Resident) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has lived here for over a year now. I was worried about the transition from living in her own home to being in residential care, but the staff have made her so very welcome and have a genuine affection for Mum, so my worries have eased. Mum says that she feels lucky to be here. She has a pleasant
flat which is kept clean and fresh. Food is cooked on the premises with great care and attention. If issues arise staff listen and make changes. There have been some lovely variety of activities and events this December to make Christmas special.

Reply from Teresa Dukes, Care Home Manager at Lucton House

Thank you for sharing! We're delighted your mum feels at home. Regards, Teresa


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Review of

Lucton House

from Sonia C (Daughter of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy today 25th December 2024 the 2 young men who looked after Dad today had a warm smile and I felt very happy leaving him in their care, these 2 young men had a smile, a warmth not just doing a job but seemed to enjoy looking after the ones in their care. I felt comfortable leaving my
dad today even though I am sad to do this but him being looked after is our main concern that he is treated with respect and dignity. It is not a 9 to 5 but a genuine care and love for those they look after. I love the way they talk to him, giving him the respect due. I felt a bit of joy today as I saw the way they handled our dad showing that they enjoy what they do. Sometimes it's hard to judge at face value but I felt in myself that they cared for him. Even though we left I felt that they enjoyed looking after their patients with a smile and laughter, which was not false
To be made sure he is treated as though he is their family as well. It's just not a job but a vocation of love.

Reply from Teresa, Home Manager at Lucton House

Thank you for your heartfelt review. Your kind words are greatly appreciated. With warmest regards, Teresa


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Review of

Lucton House

from Jackie G (Friend of Resident) published on 8 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting a good friend for the last number of months. I am very impressed by how comfortable and homely I find it at Lucton House. The flat is really lovely and my friend is very happy living here. I have seen a great improvement in her wellbeing and I know she enjoys the food provided.
She is all in all much better living here in such lovely surroundings after leaving her lovely home. The staff are always very helpful also.

Reply from Teresa Dukes, Home Manager at Lucton House

Thank you for your review, we look forward to seeing you on your next visit.


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Review of

Lucton House

from J F (Daughter of Resident) published on 20 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to thank the staff at Lucton House who have gone above and beyond to help me maintain my relationship with my mum who is a resident at Lucton House, even though I live in another time zone across the world.
All the staff know my mum and are friendly and kind. It is lovely to Mum is being
cared for and I love the photos, that show involved in activities. Can't thank you enough.

Reply from Teresa Dukes, Care Home Manager at Lucton House

Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that we've been able to support. I will be sure to pass your kind words on to the team! Regards, Teresa


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Review of

Lucton House

from A T (Son of Resident) published on 16 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, I visit my mother only once a month so it is difficult to be totally objective. However, I am helped by relatives and friends who have visited. I continue to be amazed at the dedication and care provided by staff at Lucton House. They di go above and beyond. It is a great environment
and I always feel comfortable leaving my mother in their capable hands. I just think more inventions could help activities.

Reply from Teresa Dukes, Home Manager at Lucton House

Thank you for your review. We will pass on your kind words to all our staff, Teresa.


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Review of

Manor House

from C I (Daughter of Resident) published on 16 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the last months, Mum has had a good experience so far at Manor House. I have seen a change in Mum's ability to move her arm up and down due to a great active team. Manor House team are very helpful and supportive towards Mum and family. Asked for an afternoon tea for Mum to catch up with her sister,
they had not seen each other for four years. Chef and team prepared a lovely afternoon tea. Keep up the good work Manor House team.

Reply from Sarah Harris, Home Manager at Manor House

Thank you for your review. We will pass on your kind words to all our staff, Sarah.


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Review of

Lucton House

from M C (Friend of Resident) published on 27 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally, the environment and the residents are very well cared for. I do not see meals as I am not visiting then but drinks and snacks served between are good. My friend has never complained about the food. I do not have any concerns with management and I am not involved in funding so I cannot comment
on this. I have visited a number of homes over the years and would rate Lucton House as one of the best.

Reply from Teresa Dukes, Home Manager at Lucton House

Thank you for leaving us a 5-star review and for sharing your experience. Warm regards, Teresa.


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Review of

Lucton House

from C C (Daughter of Resident) published on 21 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been here since April 2024, she was a bit apprehensive at first but managed to settle after a couple of weeks.
To date Mom is now very happy, she loves the food, activities and company.
The staff are a credit to Lucton House. Mom is very fond of them all.
Overall we are happy with the care
she receives which is one less worry for us.

Reply from Teresa Dukes, Home Manager at Lucton House

Thank you for taking the time to leave this positive review. I am so pleased to hear that your Mom is happy and loving our activities and staff. Best wishes, Teresa


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Review of

Lucton House

from Andrew C (Grandson of Resident) published on 18 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, great facilities. My nan is very happy here. Everything is always clean and staff are very friendly.
It's nice for our whole family to have the peace of mind that my nan is well cared for.

Reply from Teresa Dukes, Home Manager at Lucton House

It is our pleasure to care for your Grandmother - thank you for leaving a 5-star review!


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Awards / Recognitions (10)

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