Gold Care Homes in Worcestershire | 1 Care Home

Review of
St Stephens
from A T (Wife of Resident) published on 20 December 2024

Submitted via Postal Card • Report

Overall Experience

The carers in Worcester Care Home really care for the residents and I'm welcomed when I visit my husband weekly.

Reply from Netty Mathews, Care Home Manager at St Stephens

Thank you for your kind review. We're happy to hear that you feel welcomed during your visits! Warm regards.

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Review of
St Stephens
from N M (Daughter of Resident) published on 18 November 2024

Submitted via Website • Report

Overall Experience

Entry to St Stephen's is much easier whilst still maintaining security. All staff are friendly, kind, caring and considerate, doing an incredible job. Administration is thorough and efficient. There seems to be good liaison with medical professionals when input is required. Thank you for looking after

my mother who is 95.

Reply from Netty, Home Manager at St Stephens

Thank you for sharing your experience of our home and for your kind comments. I will pass on your thanks.

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Review of
St Stephens
from Jan G (Daughter of Resident) published on 26 September 2024

Submitted via Postal Card • Report

Overall Experience

Mum was 94 yesterday and had the best day. The staff made such a fuss of her. In the afternoon the band played and again she was the centre of attention. The kitchen baked a lovely cake and everyone sang Happy Birthday. It is a long time since I have seen her so animated. Thank you all.

Reply from Jeanette Matthews, Home Manager at St Stephens

Thank you so much for this wonderful review. We are so pleased your mum enjoyed her birthday and that you are happy with her care in our home. Warmest wishes.

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Review of
St Stephens
from Francis (Relative of Resident) published on 15 August 2024

Submitted via Postal Card • Report

Overall Experience

Initially ignored by staff although rang the bell several times, over ten-minute wait in the rain! Finally let in to see resident, opted to sit in the lounge, but could not get out of her room due to automatic door lock, she has dementia and forgot the code so waited until staff eventually responded

to call bell. Asked staff why she was locked in, and questioned fire regulations, on leaving we were locked in the reception area, ignored by staff for fifteen minutes before exiting the home. Not impressed by the visit.

Reply from Netty Matthews, Home Manager at St Stephens

We appreciate you sharing your feedback although we must state categorically in respect of your comment that your relative was locked in her bedroom, that this is entirely inaccurate as bedroom doors do not have locks or the coded system you refer to. Whilst this is not the appropriate forum to discuss individual circumstances, we would assure you that secure areas within care homes for those living with dementia is commonplace to ensure the safety of residents, and fire policies and procedures that exist are robust, regularly checked internally and by external agencies and routinely drilled. We are of course sorry to note that you were left unattended upon arrival due to a fault with the doorbell which has now been resolved. Kind regards,

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Review of
St Stephens
from Tracey P (Wife of Resident) published on 24 May 2024

Submitted via Postal Card • Report

Overall Experience

I was made to feel very welcome during my visit to St Stephens. I was very reassured to see a happy, relaxed and family atmosphere.
My questions, however trivial, were answered with kindness and patience. I would be very happy for my husband to it his home.

Reply from Jeanette Matthews, Home Manager at St Stephens

Thank you very much for your lovely review and feedback about our home and that our team were able to answer your questions that you had. It is heartwarming to hear that you feel your husband would be happy. We will share with the team your feedback. Thank you

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Review of
St Stephens
from Michael D (Son of Resident) published on 16 April 2024

Submitted via Postal Card • Report

Overall Experience

All the staff work very hard and are extremely polite and caring.

Reply from Jeanette Matthews, Home Manager at St Stephens

Thank you for your review of St Stephens. We are delighted to hear that you find our staff polite, caring and hard working. We will of course share your feedback with our staff who will find this very humbling.

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Review of
St Stephens
from D R (Son of Resident) published on 15 March 2024

Submitted via Website • Report

Overall Experience

My dad was on respite at St Stephens care home for a week in February. The staff at the home were very friendly from the moment my dad's respite started. All the staff went above and beyond for my dad. The management team supported my dad and myself when my dad came on respite. This was a first for

both of us. The activities are brilliant and my dad enjoyed joining in. My dad really enjoyed his stay and said he can't wait till his next respite there.

Reply from Jeanette Matthews, Home Manager at St Stephens

Thank you for such a lovely review. We are so pleased to hear that your father enjoyed his stay with us. We are happy to hear your experience for the first time was supportive, caring and enjoyable. We look forward to you coming to stay with us again. Our team will be delighted to hear of your review and will be shared.

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Review of
St Stephens
from Keith B (Son of Resident) published on 5 March 2024

Submitted via Postal Card • Report

Overall Experience

Very good and helpful, no problems at all, first class.

Reply from Jeanette Matthews, Home Manager at St Stephens

Thank you for taking the time to review. We are happy to hear that your loved one is happy at St Stephen's, that you feel happy with the care she receives and that you feel the staff deliver a first-class service. Your review will be shared with the team and we are sure they will find this deserving.

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Review of
St Stephens
from David S (Son of Resident) published on 21 February 2024

Submitted via Postal Card • Report

Overall Experience

All good staff, all very good.

Reply from Netty Matthews, Home Manager at St Stephens

Dear David, Thank you for your kind feedback. Kind regards.

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Review of
St Stephens
from E H (Wife of Resident) published on 15 November 2023

Submitted via Postal Card • Report

Overall Experience

So appreciative of the care and support at St Stephens. My husband has dementia and I was exhausted looking after him. Now I have my life back! My thanks to all staff, you are the best, and the mid-morning cup of tea is so welcome when I visit.

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Review of
St Stephens
from Jacqueline H (Daughter of Resident) published on 3 October 2023

Submitted via Postal Card • Report

Overall Experience

My father has been in the home since January 2023. He has settled in really well. The care he's been receiving has been brilliant, everyone has been really friendly. It gives me peace of mind to know he is looked after really well. I cannot fault any member of staff at all.

Reply from Chante Woodley, Marketing Coordinator at St Stephens

Thank you for sharing your positive feedback. We're glad to hear that your father has settled in well and that he's been receiving excellent care. At St Stephens we strive to provide exceptional care service to all our residents. Kind Regards.

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Review of
St Stephens
from Jonathan M (Son of Resident) published on 7 September 2023

Submitted via Postal Card • Report

Overall Experience

My mother has only been a resident at St Stephens care home since early July, but in that short time she has received excellent care. I think it will take Mum a while to settle and I cannot say she is happy living in residence care and has decided to stop eating as she normally would. The staff have

been brilliant in helping Mum to settle in and encouraging her to eat properly. One member of staff on the care team told Mum she was going to the local supermarket and offered to buy her anything she might fancy for her tea. Whenever I talk to a member of the care team, they seem to be right up to date with how Mum is doing and quickly raise any concerns they have with me. I cannot fault the care she is receiving and would have no hesitation in recommending St Stephens to anyone, should they need the services of a care home.

Reply from Lumi Safta, Regional Support Manager at St Stephens

Thank you for taking out the time to leave us a review. We are glad to hear that you’re satisfied with the quality of care your mother is receiving at St Stephens. At St Stephens care home, we strive to provide exceptional care service to all our residents. Kind regards.

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Review of
St Stephens
from Anthony D (Resident) published on 9 August 2023

Submitted via Postal Card • Report

Overall Experience

The staff have been very good. Also, the carers have been very good. They have a very good attitude when they talk to you. The care has been very good. The carers work very hard. They do care for their residents. I can not fault any carers, they do care. I'm delighted to have met them. All the staff

are fantastic.

Reply from Chante Woodley, Marketing Coordinator at St Stephens

Thank you for your feedback. We will let the team at St Stephens Care Home know of your kind words. At Gold Care Homes we strive to provide exceptional care service to all our residents. Best wishes.

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Review of
St Stephens
from Rebecca D (Daughter of Resident) published on 9 August 2023

Submitted via Postal Card • Report

Overall Experience

St Stephens have been excellent to my dad. The help and care he has received has been amazing. All the staff have been amazing to Dad and have been a big help. The staff have been great company for Dad and have always been willing to have a laugh with him. The staff have been very kind, to both myself

and my dad.

Reply from Chante Woodley, Marketing Coordinator at St Stephens

Thank you for your positive review. We are happy to have you and you father as part of the family at St Stephens Care Home and we will pass on your kind words to the team. We will continue to provide the best care for all our residents at Gold Care Homes. Kind regards.

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Review of
St Stephens
from J F (Daughter of Resident) published on 11 July 2023

Submitted via Postal Card • Report

Overall Experience

My dad came in for two weeks of respite, and we couldn't have asked for better care. All the staff throughout the home (all departments) were caring, kind and compassionate towards my dad and also ourselves. It was a nice, friendly atmosphere. We could visit anytime, and the staff were always on hand

to chat about my dad's case. His room was clean and comfy with a TV, much to his delight. The food, drinks, etc, were well-balanced and good.

Reply from Priyanka Gadhe, Marketing Administrator at St Stephens

Thank you very much for taking out the time to leave us an amazing review of St Stephens care home. We are so delighted to hear that you’re satisfied with the quality of care your dad received during his stay. At St Stephens care home, we strive to provide exceptional care service to all our residents. Kind Regards.

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Review of
St Stephens
from Nicola P (Daughter of Resident) published on 8 June 2023

Submitted via Website • Report

Overall Experience

My mum stayed here for a fortnight while I went on a trip abroad. I was a little worried as Mum has lived alone with her dog for many years. I just couldn't let her stay in her flat, even with four carer visits a day, as she wouldn't be safe. The place is absolutely brilliant, as are all of the staff.

Mum had a lovely room, and there was a choice of lounges where she could sit and watch TV, or she could interact with other residents. There is a nice garden at the back where she could go, with a carer, for a ciggy when she wanted one, although she didn't actually smoke as much as I'd thought she would. Mum looked so well when I collected her. Physically anyway. She was clean and well-fed. I did have to remove Honey (dog) from my mum a few weeks back as she really wasn't caring for her properly, so Honey (dog) lives with me and my cats. She is currently in the inpatient wing awaiting a room in a care home. I really do hope that she can go back to St Stephen's.

Reply from Roksana Senanayake, Senior Customer Relations Manager at St Stephens

Thank you very much for your fantastic review of St Stephens care home. It was our pleasure to care for your mother, and we are so glad you are very happy with the way we looked after her. We were so delighted to have you both as part of our St Stephens family. We shall ensure all the St Stephens team sees your wonderful words of appreciation to them.
Best Wishes.

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Review of
St Stephens
from Ann S (Sister of Resident) published on 12 April 2023

Submitted via Postal Card • Report

Overall Experience

Since my sister moved to St Stephens, she seems very happy. The staff and carers are very friendly and helpful. It's really good that they bring them from their rooms so they have people around them and not sat in their rooms alone. When we visit, they all seem to make us feel welcome and willing to

answer any questions we need to ask.

Reply from Priyanka Gadhe, Marketing Administrator at St Stephens

Thank you for taking out the time to leave us a review. We are glad to hear that you’re satisfied with the quality of care your sister is receiving during her stay. At St Stephens care home, we strive to provide exceptional care service to all our residents. Kind regards.

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Review of
St Stephens
from Sharon D (Ex Family Member) published on 24 February 2023

Submitted via Postal Card • Report

Overall Experience

I must congratulate the new management team, carers and kitchen staff. There are two particular members of staff that are particularly outstanding. My ex-husband was discharged back to the home with end-of-life care. They refused to give up on him and they have our family's heartfelt thanks. I was always

made welcome and observed the care and kindness shown to all the residents even those most challenging. I can honestly say St Stephens isn't just a care home it is a family.

Reply from Katrina Riches, Home Manager at St Stephens

Thank you so much for your wonderful feedback. We all miss him here at St Stephens and seeing you. You will always be family to us all.

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Review of
St Stephens
from D J (Respite Resident) published on 21 February 2023

Submitted via Website • Report

Overall Experience

I came to stay for some respite, I have to say the stay was very good, I was supported with all I needed.
My room was lovely, staff were very friendly and approachable.
I see there are improvement works going on in the building, which can only mean it gets better as some areas are tired.
The food

was always lovely, with plenty of choices. Christmas day lunch was beautiful.

Reply from Roksana Senanayake, Senior Customer Relations Manager at St Stephens

Thank you for taking the time to leave us such a lovely review and for your positive comments about our home and recognition of the team at St Stephens Care Home. We are working on decorating some areas of the home, currently, therefore, it will all be looking fresh and beautiful soon. The care and services we deliver as a team to our residents are extremely important to us.
Your feedback will be shared with the team. We wish you all the best and take care.

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Review of
St Stephens
from Andrew P (Son of Resident) published on 20 February 2023

Submitted via Postal Card • Report

Overall Experience

My mother has been at St Stephen's for 6 years now and during that time has been well looked after I have no major concerns with the care or support she has been given. I have also found the staff and management very helpful to me when I have any type of questions regarding my mother or the care home

in general.

Reply from Roksana Senanayake, Senior Customer Relations Manager at St Stephens

Thank you, Andrew, for letting us know how we are doing at St Stephens Care Home. The care and well-being of every resident are our number one priority, and it is rewarding to have such positive feedback about how we are doing. I will pass on your kind comments to the staff team.

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