Bear Street, Nayland, Colchester CO6 4LA
"My dad is very well treated. The staff are polite, courteous and professional, and they readily meet my Dad's needs as and when required…" Read all 87 reviews
Nayland House, in Colchester, specialises in elderly and dementia care for older residents within a homely environment that respects personal freedoms and an active lifestyle. The home is fully registered with the Care Quality Commission, taking the… Read more about Nayland House
54 Blagdens Lane, Southgate, London N14 6DD
"I was concerned about how my mother would settle into a care home but the whole process was handled very professionally in a caring way and…" Read all 56 reviews
Minchenden Lodge provides a homely atmosphere with friendly and qualified care staff, to suit a range of personal needs in an expert and satisfying manner while also supporting independent and flexible lifestyles. All areas of the home are easily-accessible… Read more about Minchenden Lodge
35/49 Bullsmoor Lane, Enfield EN3 6TE
"Mum had wonderful care during the 13 months she was there. A lovely and considerate group of staff, and nothing was too much trouble. They…" Read all 65 reviews
Bullsmoor Lodge is a purpose-built care home, located close to Waltham Cross in Enfield, Middlesex. It forms part of the AgeCare group, an elderly care provider that aims to provide outstanding care in luxurious five star hotel standard accommodation. The… Read more about Bullsmoor Lodge
5 Tolpuddle Gardens, Muscliff, Bournemouth BH9 3RE
"I was extremely fortunate to choose Muscliff Nursing Home for my Mother's End-of-Life- Care. Muscliff is lead by a highly experienced…" Read all 51 reviews
Muscliff Nursing Home has been purpose-built to achieve a homely living environment for older people with care needs, employing qualified carers and achieving high standards with care regulators. Together with professional healthcare, Muscliff carers… Read more about Muscliff Nursing Home
182 Clay Hill, Enfield EN2 9JA
"My mother was in Woodbury Manor for just over a year when she sadly passed away in February 2025. Her arrival at the home was not as agreed…" Read all 54 reviews
Woodbury Manor is a nineteenth century building that has been converted into an elderly care home, suitable for a luxury care service in stylish surroundings. Mature gardens add to the home's scenic qualities, with comfortable lounge areas and en-suite… Read more about Woodbury Manor
377 Cockfosters Road, Hadley Wood, Barnet EN4 0JT
"The manager and her team are absolutely amazing, they go far and beyond what is expected. They are so caring and have genuine love for all…" Read all 40 reviews
Five Oaks is a purpose-built care home, situated in the affluent location of Hadley Wood which borders the London Boroughs of Barnet and Enfield. Five Oaks care home is part of the AgeCare group that aspires to provide the very best residential care… Read more about Five Oaks
Amesbury Road, Weyhill, Andover SP11 8DE
"Mum is treated with great respect and the staff are so friendly and helpful. She is staying for rehabilitation following a fall at home.…" Read all 74 reviews
The home is situated in Weyhill 4 miles from Andover, offering excellent nursing accommodation together with the following: · High-quality care from well trained experienced staff. · Tastefully decorated bedrooms mostly with en-suite shower facilities. · Well… Read more about Millway House
103 Cambridge Road, Stansted Mountfitchet CM24 8BY
"Following another fall and a visit to a local community hospital for therapy mum was admitted to the Hargrave wing in mid-September of this…" Read all 41 reviews
Hargrave House care home is a listed building situated in the Saxon village of Stansted Mountfitchet in Essex. Built originally in 1875 in the ‘Jacobean’ style of red brick and stone dressing, AgeCare acquired the property in 2001 and developed it significantly… Read more about Hargrave House
Ely Road, Waterbeach, Cambridge CB25 9NW
"My brother has spent 4 weeks in respite care. He found the staff very helpful and accommodating. He did find the food varied and not always…" Read all 31 reviews
Waterbeach Lodge is organised with a luxury care environment in mind. Carers want older people to feel relaxed and secure in warm and peaceful surroundings, while having any personal care needs looked after. An individual care plan is set up to suit… Read more about Waterbeach Lodge
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Reply from Shelley Sidhu, Home Manager at Hargrave House
Thank you for taking the time to review us. It was unfortunate we was unable to help you further but we wish you and your husband all the best.
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Reply from Rahima Mulindwa, Registered Manager at Five Oaks
Thank you for your kind words. Were so pleased to hear your father received excellent care during his time at Five Oaks. We truly appreciate your feedback and are grateful for the opportunity to care for him.
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Reply from Lisa Coombs, Manager at Bullsmoor Lodge
Thank you for your lovely words. It is our pleasure, thank you for always supporting us.
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Room for improvement:
More engagement from family and friends of the residents. The care staff at meal times are busy but would love to have more staff and family members sit and chat at meal times with the residents to encourage them to eat. Agency staff should be kept to minimum. The staff do chat to and encourage residents at the lounge but more of this would be good and of course their family and friends.
Reply from Rahima Mulindwa, Registered Manager at Five Oaks
Thank you so much for taking the time to share your detailed feedback. We're delighted to hear that your dad has received good care since his admission in November, and that you've noticed the efforts of our hardworking leadership team, activity coordinator, and the improvements in catering. Its wonderful to know that our activities and services, like the quiet lounge, have been a positive experience for him.We truly appreciate your suggestions for improvement as well. Engaging family and friends at meal times is an excellent idea, and well look into ways to encourage more involvement from loved ones. Were also mindful of the balance between staff and agency support, and we strive to keep agency staff to a minimum while maintaining the highest standards of care.Your feedback means a lot to us as we continue to enhance our services. Thank you again for trusting us with your dads care, and we look forward to further improving his experience at Five Oaks.
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Reply from Claire Lousteau, Home Manager at Millway House
Thank you for your kind words I am delighted you feel " at home " here. I have shared your feedback with the team
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Reply from Dedrey Charles, Home Manager at Muscliff Nursing Home
Our goal in Muscliff is to give all our residents the right care, at the right time, all the time to ensure they have nothing but the best!
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Reply from Claire Lousteau, Home Manager at Millway House
Thank you for the feedback. I am delighted that you are happy with the care Mum is receiving . I have shared this with the team Best wishes
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Reply from Sara Gallagher, Head of Care & Nursing at Millway House
Thank you so much for taking the time to post this review of the fantastic team at Millway House. I am so glad to read this - it has made my week to know that you are so happy with your parents' care!
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Reply from Rahima Mulindwa, Registered Manager at Five Oaks
Thank you so much for your kind words! We are truly grateful for your feedback. It means the world to us to know that our efforts are making a positive difference in the lives of our residents. Our team is dedicated to providing the best care possible, and it's wonderful to hear that it has made a stressful time easier for you. We will be sure to share your compliments with the team, and we're so glad that you have experienced the genuine care and love we strive to offer every day. Thank you once again for your trust in us, and we are always here to support you and your loved ones.
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Reply from Claire Lousteau, Home Manager at Millway House
Thank you for your feedback with regards to services at Millway House. We are in the process of reviewing the delivery of items to residents rooms and the labelling system we use and we hope this will resolve any future issues
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Reply from Valentine Ogundipe, Registered Manager at Woodbury Manor
Thank you for taking the time to share your experience at Woodbury Manor.We are truly sorry for your loss and send our deepest condolences to you and your family again. It means a lot to hear that our team was able to support your mother with kindness and care throughout her stay, especially during her final days.We understand how important it is to create a welcoming and homely environment, and we are grateful that you were supported and involved in your mum's care. Your words are a testament to the dedication of our staff, and we will be sure to share your feedback with them.
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Reply from Rahima Mulindwa, Registered Manager at Five Oaks
Thank you so much for your kind words! We're thrilled to hear that your stay with us was so positive, especially during your post-operation recovery. Its wonderful to know that our team made you feel comfortable and well-cared for. We're also happy that the vegan meals and in-room dining met your needs, and that you found the room warm, comfortable, and equipped to support your recovery. Your feedback means a lot to us, and well be sure to share it with the team. We hope you are continuing to feel better and wish you a smooth and speedy recovery!
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Reply from Rahima Mulindwa, Registered Manager at Five Oaks
Thank you so much for your kind words! Were thrilled to hear that your family had a positive experience during your visit. It means a lot to us that the care teams efforts made an impression, especially with so many family members coming together on short notice. We truly appreciate your recognition of their dedication, and were grateful for the opportunity to provide care in such a meaningful way.
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Mum is now settled and working on her physio with the aim to return home one she is fully mobile again. In the meantime, the staff have all been amazing looking after her and becoming friends. Five Oaks has a real family feel with visitors always welcome. The lounge is buzzing with lots of care staff around all the time.
Nothing can be 100% perfect but if you have any comments, just raise it with the management and the Five Oaks Team will sort it. Mum is happy and so are her family.
Reply from Rahima Mulindwa, Registered Manager at Five Oaks
Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that your mother is settling in well at Five Oaks and that she is receiving the care and support she deserves. We understand how difficult the transition can be, especially after such a challenging time in the hospital, and it's wonderful to know that the Five Oaks team has made a positive impact on her recovery. Thank you again for your feedback, and we will continue to ensure that your mothers care remains our top priority.
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Reply from Rahima Mulindwa, Registered Manager at Five Oaks
Thank you so much for sharing your positive experience. It's wonderful to hear how well your mum has been cared for over the years, especially during such challenging times like the Covid era. The staff at Five Oaks clearly go above and beyond. Your feedback means a lot and reinforces just how much Five Oaks is dedicated to providing excellent care.We truly appreciate you taking the time to share this.
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Reply from Lisa Coombs, Manager at Bullsmoor Lodge
Thank you so much for your kind words. We always aim to make Bullsmoor "home from home" for our residents and families. Thank you for trusting us with your Grandads care, its a pleasure. I will share this feedback with the staff as its lovely to hear.
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Reply from Sara Gallagher, Operations Manager at Millway House
Thank you so much for taking the time to post your thoughts about Millway House. I am so happy that your mum's fears have been allayed and that she is now enjoying life in the home.
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Reply from Rahima Mulindwa, Registered Manager at Five Oaks
Thank you so much for your kind feedback. We are delighted to hear that you are happy with the care your mother receives at Five Oaks. It's wonderful to know that our staff, activities, and facilities have met your expectations. We truly appreciate your recommendation and will continue working hard to provide the best care for your mum and all our residents.
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