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Care Home Owned by AgeCare Care Homes in Cambridgeshire

9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by AgeCare Care Homes in Cambridgeshire

Only the locations & reviews in Cambridgeshire for AgeCare Care Homes are showing below.

View the details of all 9 locations (with 494 reviews) owned by AgeCare Care Homes

AgeCare Care Homes Locations in Cambridgeshire (1)

 

1 Care Home owned by AgeCare Care Homes in Cambridgeshire

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Waterbeach Lodge

Ely Road, Waterbeach, Cambridge CB25 9NW 

8.3 31 reviews
"My brother has spent 4 weeks in respite care. He found the staff very helpful and accommodating. He did find the food varied and not always…"   Read all 31 reviews
Location Type Care Home

Waterbeach Lodge is organised with a luxury care environment in mind. Carers want older people to feel relaxed and secure in warm and peaceful surroundings, while having any personal care needs looked after. An individual care plan is set up to suit… Read more about Waterbeach Lodge

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 46 Rooms from £1,300 / week

AgeCare Care Homes Reviews in Cambridgeshire (31)

9.5
AgeCare Care Homes has a Group Review Score of 9.5 (9.522) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to AgeCare Care Homes must have a Review Score.

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Review of

Waterbeach Lodge

from Tim J (Brother of Resident) published on 2 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has spent 4 weeks in respite care. He found the staff very helpful and accommodating. He did find the food varied and not always to his taste and did not always get what he ordered. The environment and entertainment were excellent as were the well-kept grounds. He definitely improved mentally
and physically from his stay.

Reply from Thara Nair, Deputy Manager at Waterbeach Lodge

Thank you for taking the time to write a review. I'm glad to hear you feel your brother's health and wellbeing has been improved after staying at Waterbeach lodge and you're happy with all areas of the home .We have noted your comments regarding the food offered and we will review your feedback and make necessary enhancements if needed to meet the expectations.


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Review of

Waterbeach Lodge

from Glenn M (Son of Resident) published on 29 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved into the home last August, and after a settling-in period, she is happy and well looked after. She often comments on how friendly the staff are. The food is good and varied. It was unfortunate one lady left the position of activities coordinator, but I'm sure things will pick up again once
her replacement is appointed. I'm happy that Mum is living in a place where she is safe, secure and comfortable.

Reply from Beverley Murray, TBC at Waterbeach Lodge

Thank you for taking the time to write a review and your kind words. While it was sad to lose our activities coordinator and wish her well on her travels. I'm happy to announce we do have another activities person starting with us on the 20th of May and will be a great asset to our team.


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Review of

Waterbeach Lodge

from Roland Brian H (Son of Resident) published on 16 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came into the home on the 13th November 2023. We found both the management and staff to be most welcoming on her arrival and have been kind and understanding towards her during her residency. Her own room and all other areas of the home are kept clean. The meals always appear to be of a good
quality, with a varied choice of menu. My mother seems to be very happy and has settled in well.

Reply from Beverley Murray, TBC at Waterbeach Lodge

Thank you for taking the time to write a review. I'm glad to hear you feel your mother has settled in well and you're happy with all areas of the home.


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Review of

Waterbeach Lodge

from K T (Daughter of Resident) published on 2 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 18 months at Waterbeach Lodge until her death in January 2024. She received very good care throughout. The staff were always professional approachable and kind. The management team were always immediately responsive to me when I made any enquiry regarding Mum. They spotted any change
in Mum's health rapidly and responded very appropriately during her stay there.
In her last illness, the care she received was exceptionally good.
I cannot thank them enough for this and all her care over the previous 18 months when Waterbeach Lodge was her home.

Reply from Beverley Murray, Care Home Manager at Waterbeach Lodge

Thank you for taking the time to leave us a review. Your positive comments really do mean a lot to us as managers and our staff. I will ensure to pass your kind words on to all the staff. It has been an absolute privilege to have been given the opportunity for you to put your trust in us to care for your mother. She will be sorely missed, as will you.


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Review of

Waterbeach Lodge

from H M (Wife of Resident) published on 7 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff keep me informed of my husband's well-being, reporting any changes and what changes or possible changes are being considered to help him. Staff in general are kind and make an effort to communicate with him in passing.

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Review of

Waterbeach Lodge

from A B (Daughter of Resident) published on 28 March 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of the residents is outstanding, they are treated with respect and dignity. There is also the support of relatives, especially at difficult times. The atmosphere is always cheerful and the staff are always helpful.

Reply from Luke Sargeant, Operations Director at Waterbeach Lodge

Thank you for taking the time to leave us a review, your positive comments really do mean a lot to our staff considering the experiences we have all been through these last two years and we are privileged to have been given the opportunity to care for your loved one. We all look forward to seeing you again soon.


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Review of

Waterbeach Lodge

from F H (Daughter-in-law of Resident) published on 22 February 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law was not necessarily the easiest resident but the staff coped admirably with him. There were a few times when his hygiene (especially mouth care) could have been better, but the overall level of care was very good. When he was dying the staff were exceptionally caring and supportive.

Reply from Luke Sargeant, Operations Director at Waterbeach Lodge

Thank you for taking the time to leave us a review. We're grateful for the positive feedback and it was a privilege to care for your father in law.


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Review of

Waterbeach Lodge

from A S (Resident) published on 17 February 2022

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum moved in to Waterbeach Lodge in March 2021. From the start, Mum was made very welcome by the manager and staff and settled in as the months progressed under the restrictions of Covid-19. There has been an unchanging core team of staff during the year which I believe is a good sign. The food is
good and the facilities, decor and ambience make Waterbeach Lodge feel more like a hotel. Mum has been encouraged to join in with the in-house activities and outings.

Reply from Luke Sargeant, Operations Director at Waterbeach Lodge

Many thanks for taking the time to leave us a review. We are glad that you feel comfortable with our service and most importantly that your mother has settled well. Of course, if you have any concerns that you would like to discuss to improve upon the ratings you have provided we would love to hear them, please do not hesitate to contact the management at the home directly to review. Thank you again for your comments, we all look forward to seeing you again soon.


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Review of

Waterbeach Lodge

from John H (Son of Resident) published on 17 February 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Waterbeach Lodge is a wonderfully caring and compassionate place. My father was immediately cared for as a family member. The whole team contributed which created a holistic and excellent level of care. I could not speak more highly of the care home.

Reply from Luke Sargeant, Operations Director at Waterbeach Lodge

Many thanks for taking the time to leave us a review, your feedback is very important to us and more so the management and staff are delighted to receive such praise. We all look forward to seeing you again soon.


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Review of

Waterbeach Lodge

from B S (Daughter of Resident) published on 16 February 2022

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident at Waterbeach Lodge for the past two years. I have always found the staff and management to be excellent. During the pandemic, the staff worked extremely hard to ensure residents were kept safe.

Reply from Luke Sargeant, Operations Director at Waterbeach Lodge

Thank you for taking the time to leave us a review. Your comments are so very much appreciated by the management and staff at Waterbeach Lodge and we are very proud that you have chosen us to care for your mother. We all look forward to seeing you again very soon.


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Review of

Waterbeach Lodge

from Andrew P (Brother-in-law of Resident) published on 1 December 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law lived at Waterbeach Lodge from August 2017 to November 2021. His dementia got ever worse and his care needs were ever more demanding. He received exemplary care throughout, right until the end. Thank you to the manager and every one of your caring colleagues.

Reply from Luke Sargeant, Operations Director at Waterbeach Lodge

Thank you for taking the time to leave us a review, your comments are very much appreciated by all the staff and management and it was an honour to support your brother-in-law who will be sadly missed.


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Review of

Waterbeach Lodge

from J C (Daughter of Resident) published on 10 February 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always so patient, caring and kind. The home is clean and the food is very good. Entertainment takes place regularly. Staff are approachable and friendly. Very happy I chose this home for mum. She has been a resident for 2 1/2 years.

Reply from Luke Sargeant, Operations Director at Waterbeach Lodge

Many thanks for taking the time to leave us a review, the management and staff are delighted with your comments.


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Review of

Waterbeach Lodge

from C B (Son of Resident) published on 22 January 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum’s been resident on the 2nd-floor Dementia Unit (The Willows) for over two years, reassuringly settling very quickly due to ambience, friendly, caring and warming nature of all staff. Mum has made numerous new friends, is never alone and reassuringly, there is always a member of staff close at hand,
monitoring and ensuring mum is safe, in a safe environment and being cared for 24/7. Medication is arranged by the home and is administered by trained staff. An entertainment’s coordinator arranges daily activities for all residents. Layout, colour themes and sensory nature of the Dementia Unit makes all the residents feel at home and at ease, wide hallway is adorned with sensory foliage, and greenery images disguising lifts and exits, pastel-coloured bedroom doors, with resident name and room no and made to look like a typical high street, with shop, restaurant, PO, Bridal Boutique and vinyl cobbled street.
The care home is set in a rural location, offset from the main road, with driveway and modern stately home appearance.

Reply from Luke Sargeant, Operations Director at Waterbeach Lodge

Many thanks for taking the time for leaving us such an extensive review, the management and staff are delighted with your comments and we are so glad that your Mum feels safe and happy. We aim to provide the very best in care and accommodation and we're glad that you recognise this. We all look forward to seeing you again soon.


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Review of

Waterbeach Lodge

from Angela T (Daughter of Resident) published on 22 January 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After several periods of respite, my dad chose to stay at Waterbeach Lodge. He enjoys that there is always so much going on and that the staff are so friendly, attentive, caring and helpful.
We have been impressed by the responsiveness of staff and their knowledge and interest in Dad. He's not just
a number to them, they have their finger on what is happening for him, and communicate well with us. Dad has gone from being someone who was adamant he never wanted to leave his home to someone who is more than happy to live in a 5-star hotel!

Reply from Luke Sargeant, Operations Director at Waterbeach Lodge

Thank you for taking the time to leave us your review. The management and staff are overjoyed with your comments and can't thank you enough for your kind words. We're so happy that Dad is settled and content in his new home. We look forward to seeing you again soon.


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Review of

Waterbeach Lodge

from Nathalie C (Granddaughter of Resident) published on 22 January 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Waterbeach Lodge offers a welcoming, warm and homely environment. The home and gardens are lovely. All staff are respectful and caring towards my grandfather, and he feels valued and safe living there.

Reply from Luke Sargeant, Operations Director at Waterbeach Lodge

Thank you for taking the time to leave us a review, your comments are very much appreciated by the management and staff and we're so happy that your grandfather is happy and settled. We look forward to seeing you again soon.


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Review of

Waterbeach Lodge

from Bob C (Nephew of Resident) published on 21 January 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well managed, friendly and caring staff. Well situated in well-maintained grounds, Waterbeach Lodge provides a stable and comfortable home for my aunt. Very unlikely to find better in the area.

Reply from Luke Sargeant, Operations Director at Waterbeach Lodge

Many thanks for taking the time to leave us a review, your comments are very much appreciated by the management and staff and we look forward to seeing you again soon.


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Review of

Waterbeach Lodge

from P D (Son of Resident) published on 30 October 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well managed, with kind, professional, stable staff. Lovely bright rooms and big bustling central lounge. Very nice big garden and terrace.

Reply from Luke Sargeant, Operations Director at Waterbeach Lodge

Thank you for taking the time to leave us a review, the team are so pleased with your positive response and we all look forward to seeing you again soon.


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Review of

Waterbeach Lodge

from Kate C (Daughter of Resident) published on 2 September 2019

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Before choosing Waterbeach Lodge for mum we'd looked around a few homes and it was by far the best - nicely decorated rooms, always smells and looks clean, large well set out lounge. There is a lovely sunny terrace with access to the large well-maintained garden and a conservatory area which is great
for family gatherings - we celebrated mum's 90th birthday there.


Mum greatly enjoyed her time at Waterbeach Lodge especially the outside entertainers who come in. The care she received was fantastic throughout her time there. When mum was diagnosed with cancer, we worried that we'd be asked to move her to a nursing home but Waterbeach Lodge assured us that she could stay with them until the end. They worked with the NHS palliative care team and the carers and management could not have been better; they were so kind and loving to her. I feel we couldn't have chosen a better place for mum's last two years; it was certainly a huge relief to us that she was so well looked after and happy.


Reply from Luke Sargeant, Operations Director at Waterbeach Lodge

Many thanks for taking the time to leave us a review, your kind words have been shared with the staff and management and they are thrilled with your comments. We're so happy to have helped you and your family during such a difficult time.


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Review of

Waterbeach Lodge

from Philip S (Son of Resident) published on 5 August 2019

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very high-quality building and facilities with staff providing a high level of attention to residents and visitors.

Reply from Luke Sargeant, Operations Director at Waterbeach Lodge

Many thanks for taking the time to leave us your review, it is very much appreciated.


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Review of

Waterbeach Lodge

from Alison S (Daughter of Resident) published on 5 August 2019

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has taken him a little while to settle in, but the staff were very patient with him and now he is really enjoying it! He came to ours for his birthday but he was itching to get back. Whilst with us he was always talking about activities and people at The Lodge. He certainly sees it as his home now!
It makes me feel so relieved he is happy!

Reply from Luke Sargeant, Operations Director at Waterbeach Lodge

Many thanks for taking the time to leave us your review, it is very much appreciated and we look forward to seeing you again soon.


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