AgeCare Care Homes in Essex | 1 Care Home

Review of
Hargrave House
from M S (Son of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience

Following another fall and a visit to a local community hospital for therapy mum was admitted to the Hargrave wing in mid-September of this year. Being local and having known other residents both past and present it had been her wish to come to Hargrave House "when the time came". She has not been disappointed.

After an initial settling down period she tells me that she has grown to like it here, the staff listen to her and are kind and compassionate towards her. She likes her room and the food, she tells me, is good. She has a landline telephone with which she keeps in contact with friends and relatives - who may visit her at any reasonable time. Medical care is provided and her doctor visits her when required. I am kept up to date with her progress and communications with the management and staff are excellent. I am very happy to recommend Hargrave House.

Reply from Shelley Sidhu, Registered Manager at Hargrave House

Thank You for your review. I am pleased to hear that your mother has settled in well and is happy to be a resident at Hargrave House. I have shared your feedback with my team and thank you for your ongoing support to Hargrave House.

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Review of
Hargrave House
from George B (Son of Resident) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience

Having spent a year visiting numerous residential care homes in and around the area. Hargrave House was found to be not only the closest but by far the best place to cater for my elderly mother's entire care needs. From its location to the care and attention afforded to my dear mother for her overall

needs. All but none when it came to the staff were absolutely wonderful. By the time my mother took up her residency within the 'Alice Grace' dementia wing a year after first visiting Hargrave House, new senior management had been introduced to manage the whole of Hargrave House. For anyone considering where their ageing loved ones must spend their twilight years, I would have no hesitation in recommending Hargrave House.

Reply from Sara Gallagher, Head of Nursing at Hargrave House

Thank you so much for taking the time to post a review for Hargrave House. We really do appreciate your comments and recommendation. I am very glad to read that the Hargrave House team took such good care of your mother.

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Review of
Hargrave House
from Tommy K (Son of Resident) published on 18 October 2024

Submitted via Postal Card • Report

Overall Experience

The care provided to my mum has always been excellent and with her recent sad, sudden and unexpected decline, the care has reached an even higher level - which I would not have thought possible, as it was so outstanding anyway.
I cannot thank the staff highly enough for their ongoing support and care

- and not just for Mum but for me, my wife and sons also.

Reply from Shelley Sidhu, Home Manager at Hargrave House

Thank you so much for your kind words. I will ensure I pass this on to my team. Your feedback is highly appreciated and I am pleased that you are happy with the service provided to your mum and your family and thank you for your ongoing support to Hargrave House

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Review of
Hargrave House
from B D (Nephew of Resident) published on 25 September 2024

Submitted via Postal Card • Report

Overall Experience

I have always found the staff very good, they keep me up to date with how my auntie is doing and when we take her out they always make sure she is ready and looking good. The manager is also very good and tells us what has been going on and anything that is coming up. She also keeps us informed about

my aunt's health and any issues she has had. Overall, the staff and home are very good.

Reply from Shelley Sidhu, Home Manager at Hargrave House

Thank you for your kind words. Your feedback is invaluable to us and I am so pleased that you feel so positive about the care and communication you receive. I will ensure to pass this feedback on to my team as it is highly appreciated.

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Review of
Hargrave House
from G W (Wife of Resident) published on 20 September 2024

Submitted via Postal Card • Report

Overall Experience

My husband was in Hargrave House for a very short time but all the staff were invested in his wellbeing. They were also very kind to myself and my family at a difficult time which they made as easy as possible.

Reply from Sara Gallagher, Operations Manager at Hargrave House

Thank you so much for your kind review of Hargrave House. I am glad to hear that you and your family felt cared for by the Hargrave House team, at such a difficult time for you. Please accept my condolences for your loss.

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Review of
Hargrave House
from Christine H (Friend of Resident) published on 14 September 2023

Submitted via Website • Report

Overall Experience

My friend and neighbour was resident here for a few months.
I was very impressed with the level of kindness and compassion shown by the staff and manager towards not only my friend but his wife and family and friends.
Thank you.

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Review of
Hargrave House
from Fiona C (Daughter of Resident) published on 13 June 2022

Submitted via Postal Card • Report

Overall Experience

We moved Dad from out of the area to Hargrave House. The transition was very smooth - all the staff were very helpful, kind and caring. We couldn't have asked for a better welcome.

Reply from Luke Sargeant, Operations Director at Hargrave House

Thank you for taking the time to leave us a review, we're very much appreciative of your comments and very glad that your father has settled in well. We all look forward to seeing you again soon.

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Review of
Hargrave House
from James R (Resident) published on 1 March 2022

Submitted via Website • Report

Overall Experience

My uncle has been a resident of Hargrave House for a number of years. He immediately settled in well and was made him very welcome. All the staff have a very caring nature towards him. The room he has is lovely and is much bigger than many others we viewed in other care homes. He is very happy and content

and loves the food. During the covid lockdown when we were not allowed to visit I was regularly kept informed as to how he was doing which was very reassuring. I cannot recommend Hargrave House highly enough. It is like staying in a country house hotel.

Reply from Luke Sargeant, Operations Director at Hargrave House

Many thanks for taking the time to leave us a review, the management and staff are delighted with your comments and we're so happy that your uncle is settled with us and content at Hargrave House. We're very much looking forward to the reduction in restrictions in the coming weeks and life begins to return to normal. We all look forward to seeing you again soon.

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Review of
Hargrave House
from R E (Son of Resident) published on 23 February 2022

Submitted via Website • Report

Overall Experience

I have been very impressed by Hargrave House. My Mother moved there in 2021 and since then they have done an excellent job in helping to settle her and make her feel like part of the Care Home community. I have always found the staff to be very friendly, helpful and caring for my Mother and she is always

tidy and looks very well cared for. The quality of the rooms are also very good and any requests to personalise have been dealt with promptly. Medical care has also been excellent and the staff have been very proactive in keeping me updated after Doctors' visits to the Home. Very happy with the home and happy to recommend Hargrave House.

Reply from Luke Sargeant, Operations Director at Hargrave House

Many thanks for taking the time to leave us a review. The management and staff are delighted with your comments and we're so very happy that your mother has settled in and is enjoying her time with us. We all look forward to seeing you again soon.

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Review of
Hargrave House
from Lisa T (Daughter of Resident) published on 23 February 2022

Submitted via Website • Report

Overall Experience

The home really cares about my mum's health, wellbeing and happiness. I am always informed of any changes in her health. Likewise, they let me know if she is unhappy and strive to solve the issue or distract her from her worries.
Her room is lovely, much bigger than many viewed at other homes, and

they let her personalise it; the emphasis is on it being her home. Myself and my sister are able to visit often and take her out. Covid rules have been difficult (nobody's fault) but the home has always strived to put the residents first, and all their needs which includes family contact.
Mum was not coping well on her own, but since being at Hargrave House we see much more of our "old Mum" back, which proves the care is excellent.

Reply from Luke Sargeant, Operations Director at Hargrave House

Thank you for taking the time to leave us a review. The management and staff are delighted with your comments and we're so happy that your Mum is content in our care. We're really looking forward to putting the pandemic behind us and life getting back to some sort of normality. We all look forward to seeing you again soon.

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Review of
Hargrave House
from G P (Daughter of Resident) published on 17 February 2022

Submitted via Website • Report

Overall Experience

The staff at Hargrave House are very caring, friendly and helpful. The staff to resident ratio is very good. The premises and my mum’s own room are always very clean and well maintained. My mum’s dementia means that she can be difficult to look after at times but I am very impressed with the commitment

of the staff and their professionalism and empathy in handling residents.
I would not hesitate to recommend Hargrave House.

Reply from Luke Sargeant, Operations Director at Hargrave House

Thank you for taking the time to leave us a review, your comments are very welcome and we can only thank you for your positive praise. The management and staff are delighted with your response and we are very proud to have the opportunity to care for your mother. We all look forward to seeing you again soon.

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Review of
Hargrave House
from Mark M (Son of Resident) published on 17 February 2022

Submitted via Website • Report

Overall Experience

Both my parents can be very difficult, and sometimes aggressive, but the staff have always dealt with them in the most sensitive, compassionate and professional way. I have always been well informed of any problems and the solutions that are proposed or put into place. I am always very impressed by

the love and care that the staff show to my parents and the seemingly inexhaustible patience they display. I did have some concerns about the care provided by the night staff, as my dad did tell me of some of his experiences of their impatience and reluctance to help him in the night. However he has not mentioned this lately.

Reply from Luke Sargeant, Operations Director at Hargrave House

Thank you for taking the time to leave us a review, we are delighted with your sincere praise of our service. If you or your father ever have cause for concern in any aspect of his care please do not hesitate to contact the manager to discuss this, he should receive the very best care at all times of day regardless of the hour. We all look forward to seeing you again soon.

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Review of
Hargrave House
from S C (Son of Resident) published on 17 February 2022

Submitted via Website • Report

Overall Experience

My mother has been a resident at Hargrave House for nearly five years now. Throughout that period both she and I have received exemplary care and support from all members of the team. At 96 she is frail physically but mentally still alert and enjoys banter with the staff whom she refers to as friends.

Covid has of course made visits difficult, but Mum has never felt isolated. It is reassuring to note that staff turnover is pretty low in these difficult times so there is a consistency with the care received. Both my wife and I think we could not have found a better place for Mum to live.

Reply from Luke Sargeant, Operations Director at Hargrave House

Thank you for taking the time to leave us a review, the management and staff are delighted with your comments and we are so proud to have been given the opportunity to care for your mother over the past few years. We look forward to seeing you again soon.

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Review of
Hargrave House
from W M (Son of Resident) published on 16 February 2022

Submitted via Website • Report

Overall Experience

All the staff are kind, dedicated and cheerful and extremely patient with the residents. The staff are long term and get to know the residents intimately. Numerous cups of tea provided throughout the day means regular interaction with the residents whilst keeping them hydrated which is an excellent

policy.
The only two things I would question are the lack of an alternative method of the residents on the first floor getting down to the ground floor when the single lift is out of order. I would think a chair lift or second lift should be considered. Also in this day and age a good WiFi service should be provided so that the residents can access the full range of TV providers and streaming services on their TV's.

Reply from Luke Sargeant, Operations Director at Hargrave House

Thank you for taking the time to leave us a review. Your comments are so very much appreciated by the management and staff at Hargrave and we are very thankful for your kind words. In response to your concerns in regards to the lift, this is being reviewed and we have alternative arrangements being considered at this moment. In regards to WiFi, we have this throughout the building therefore if there is an issue please speak to the manager directly and we will have our maintenance team fix this immediately. Thanks again for taking the time to leave us a review, we hope to see you again very soon.

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Review of
Hargrave House
from M G (Husband of Resident) published on 16 February 2022

Submitted via Website • Report

Overall Experience

The good people at Hargrave House, every single one of them, are caring and loving thereby creating a community which is safe, secure and (above all) happy for my darling wife. I cannot be more grateful and cannot recommend it highly enough.

Reply from Luke Sargeant, Operations Director at Hargrave House

Thank you for taking the time to leave us a review. Your comments are so very much appreciated by the management and staff at Hargrave and we are very thankful you have chosen us to care for your wife. We all look forward to seeing you again very soon.

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Review of
Hargrave House
from Peter H (Son of Resident) published on 18 February 2020

Submitted via Postal Card • Report

Overall Experience

My brother and I chose Hargrave House for our father as he had already stayed there on a respite basis three times last year. He enjoyed his stay each time, so it wasn't a problem choosing Hargrave as a permanent residency as looking after him outside had become too much for my brother and his wife.

We were very pleased that the staff were able to find a residence and know that he will be given quality care and attention every day.

Reply from Luke Sargeant, Operations Director at Hargrave House

Many thanks for taking the time to leave us a review - we are delighted that you and your family are pleased with placing your father with us. We look forward to seeing you all again soon.

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Review of
Hargrave House
from A H (Son of Resident) published on 12 February 2020

Submitted via Postal Card • Report

Overall Experience

Hargrave House is a wonderful old building full of history and character.
The room my father is in has its own toilet, washbasin, TV, telephone, is quite spacious with wardrobe and chest of draws etc.
The staff are superb, very warm, friendly and certainly knowledgeable about care, The house is

very clean with plenty of seating. Activities are nearly always ongoing every day.

Reply from Luke Sargeant, Operations Director at Hargrave House

Thank you for taking the time to leave us a review. The management and staff are extremely proud of your comments and we're so glad that you and your father are happy with our service. We look forward to seeing you again soon.

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Review of
Hargrave House
from Barbara S (Wife of Resident) published on 11 February 2020

Submitted via Postal Card • Report

Overall Experience

Overall the care and attention to residents is excellent, the relationship with staff and families is friendly. The racing evening was a success in bringing families together. Well done! I'm concerned about not having a closer toilet to the conservatory. This would cut down on the staff having to go

as far with a (slow) resident. I have been upset a couple of times because of daytime incontinence being left too long.

Reply from Luke Sargeant, Operations Director at Hargrave House

Thank you for taking the time to leave us a review. The staff and management are delighted with your comments. In regards to the facilities near the conservatory, as you may or may not be aware, the toilet next to the conservatory had to be removed from service due to being inadequate for our residents' needs. We are still actively assessing a way to redevelop this to make it more useful however we will investigate your concerns around incontinence issues in this area in the interim.

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Review of
Hargrave House
from S F (Son of Resident) published on 10 February 2020

Submitted via Postal Card • Report

Overall Experience

We are very happy with Hargrave House. The staff are just wonderful. Everything is very clean. Lovely place all in all.

Reply from Luke Sargeant, Operations Director at Hargrave House

Thank you for taking the time to leave us a review. The management and staff are delighted with your comments and we all look forward to seeing you again soon.

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Review of
Hargrave House
from J P (Resident) published on 29 January 2020

Submitted via Postal Card • Report

Overall Experience

Lovely over Christmas, we all enjoyed Father Christmas's visit. We helped to make Santas Grotto. The meal was very good, and we sang some carols.

Reply from Luke Sargeant, Operations Director at Hargrave House

Thank you for taking the time to leave us a review. We're glad you had an enjoyable festive season and hope you'll join us again for the many events scheduled this year.

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