AgeCare Care Homes in Hampshire | 1 Care Home

Review of
Millway House
from Paul F (Son of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

Mum is treated with great respect and the staff are so friendly and helpful. She is staying for rehabilitation following a fall at home. Progress has been slow due to a wound on her heel which happened during her stay in hospital, but the care and attention at Millway has been second to none.

Reply from Claire Lousteau, Home Manager at Millway House

Thank you for the feedback. I am delighted that you are happy with the care Mum is receiving . I have shared this with the team Best wishes

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Review of
Millway House
from Susan S (Daughter of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

The staff, carers and nurses at Millway House are exceptional. Both my mother and father are now living at the home and the care they receive is superb. They appear to be getting younger! The staff is very stable - we have got to know everyone well during this first year and we really appreciate the

consistency. Everyone genuinely cares and the relationships built with residents are heartfelt and professional. Kindness exudes from everyone who works there.
The activities are varied, well thought through and carried out with such joy. I fully trust my parents health and well- being to the nurses and carers, who also communicate with us whenever needed and whenever we ask. The carers work hard and manage their workload well, yet make each resident feel special and important. They really take time to get to know each resident and think about their preferences.
The rooms and facilities are kept spotless by the efficient, friendly and kind cleaning staff.
Millway has become our family.

Reply from Sara Gallagher, Head of Care & Nursing at Millway House

Thank you so much for taking the time to post this review of the fantastic team at Millway House. I am so glad to read this - it has made my week to know that you are so happy with your parents' care!

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Review of
Millway House
from M A (Sister of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

Overall care at Millway House is very good. One area for improvement would be the laundry, as my sister has experienced having other people's garments left for her and items missing. Hopefully this will improve!
Selection of food could be improved. When in-house, the variety at lunchtime and evening

was very good.

Reply from Claire Lousteau, Home Manager at Millway House

Thank you for your feedback with regards to services at Millway House. We are in the process of reviewing the delivery of items to residents rooms and the labelling system we use and we hope this will resolve any future issues

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Review of
Millway House
from Jane D (Daughter of Resident) published on 27 February 2025

Submitted via Website • Report

Overall Experience

My mum was admitted to Millway House in January 2025 and both she and I have been so impressed by the care of the staff and the facilities. All the staff, laundry, cleaning, catering, care, maintenance, nursing, activities, reception and management are friendly and approachable and will always provide

help and problem-solve. The garden is lovely and the activities are interesting. Mum was really worried about going into a home but is enjoying the company of others and has started up a scrabble club in the evenings. She particularly enjoys the cake and tells me the food is very good. Thank you for making her and my experience of this major change so comfortable.

Reply from Sara Gallagher, Operations Manager at Millway House

Thank you so much for taking the time to post your thoughts about Millway House. I am so happy that your mum's fears have been allayed and that she is now enjoying life in the home.

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Review of
Millway House
from L N (Daughter of Resident) published on 27 September 2024

Submitted via Website • Report

Overall Experience

Mum came to Millway in May from another care home where we were increasingly concerned for her wellbeing - her dementia and physical decline means she's dependent for help with everyday things. The move has been life-changing for all of us. The standard of care and attention so far has been exceptional

but what lifts Millway way above the bar is its positive vibe - the whole team makes us feel we're part of a family rather than paying customers. Everyone, regardless of job role, consistently shows up as friendly, welcoming, fun, professional and invested in making Mum's world the best it can be. Mum has her dignity back and is being gently encouraged to re-engage. We no longer worry about her welfare or possessions. Nothing is too much trouble. Call buttons are reacted to quickly. Info is listened to and acted upon. Emails are answered promptly and there are regular update phone calls. Millway is living up to its high reputation and we're very happy to recommend it.

Reply from Sara Gallagher, Head of Nursing at Millway House

Thank you so much for taking the time to post your review. We really appreciate your comments, which will be shared with the whole of the Millway House team. I am so glad to hear that your experience of care at Millway House is so positive and that your mum is now able to engage with others more fully. As a relative of someone living in a care home, I fully understand the importance for relatives of being able to trust in the team.

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Review of
Millway House
from Pamela M (Daughter of Resident) published on 20 September 2024

Submitted via Website • Report

Overall Experience

Our mum recently had 3 weeks respite care in Millway House. From our first contact with the home, the communication was excellent. The staff who conducted the home visit chatted with Mum as well as us, not easy when your loved one is a dementia sufferer. Whenever we visited, we were given an update

on how Mum was doing and any areas of concern were highlighted. She always looked happy and cared for. We were sent the activities planner and menu by e-mail every week. The range of activities was excellent, and the activities co-ordinator spent a lot of time getting to know Mum on her first day there.
There are plenty of places where you can sit and have a coffee and chat when you visit.
Wonderful carers. Millway House ticked every box for us.

Reply from Claire Lousteau, Home Manager at Millway House

Thank you so much for taking the time to review Millway House. We are delighted that Mum felt settled here and that you were happy with her care. I have shared your response with the care team. Best wishes

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Review of
Millway House
from Ian H (Son of Resident) published on 20 September 2024

Submitted via Website • Report

Overall Experience

My mum has been living at Millway House for 18 months now after a fall at home and a stroke while recovering in hospital. She has no mobility as a result but she is well cared for and we got a special wheelchair which enables the staff to move her out of her room and she has her own favourite chair

from home too. She is well attended to and cared for.

Reply from Claire Lousteau, Home Manager at Millway House

Thank you for taking the time to review Millway House. I have shared your feedback with the team. Best wishes.

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Review of
Millway House
from S S (Resident) published on 12 September 2024

Submitted via Postal Card • Report

Overall Experience

Red button non-effective. 3 times lately I have had to attend to myself after toilet use with much difficulty and pain. Little attention given to me at 104 years old. I do not use emergency red button except when really needed. No response from carer. No senior people in charge of each floor. Nobody

about at night, all presumably not needed to answer red button!

Reply from Claire Lousteau, Home Manager at Millway House

Thank you for taking the time to bring this to my attention. I am very sorry to hear about your experience. I have chatted with you to resolve your concerns and you have confirmed that you are happy with your care.

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Review of
Millway House
from Anna M (Daughter of Resident) published on 13 August 2024

Submitted via Website • Report

Overall Experience

My mum was at Millway House for three weeks of respite care in July while I went away for a short break. Mum was very happy while she was there and I felt happy to leave her with the wonderful staff who took great care of her. This was mum's second time at Millway and she was happier in her room on

the ground floor with access to the patio area than she had been the first time she'd stayed on the second floor. I think she liked being closer to where all the activities take place.

Reply from Claire Lousteau, Home Manager at Millway House

Thank you for your review of Millway House. We are delighted Mum enjoyed her stay with us and I have shared your review with the team. We look forward to seeing her again.

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Review of
Millway House
from Judy H (Sister of Resident) published on 1 August 2024

Submitted via Website • Report

Overall Experience

My sister has been a resident for 18 months. She is unable to walk and cannot get out of bed due to extreme pain. It seems she cannot leave her room - are the doors not wide enough for her bed? Are there no lifts large enough for her bed? She might have liked to be pushed down to the sitting room or

garden to see other people. She was always very sociable before. As it is, she has no other residents to talk to - she would enjoy a game of Scrabble for example.
Having said that, she has never suggested she would enjoy leaving her room - that is only my idea!
Whenever I visit she is always clean and tidy (as is her room) and there are no unpleasant smells, despite her incontinence.
The staff are all very polite and generally cheerful.
I am very happy that she is being looked after extremely well.

Reply from Claire Lousteau, Home Manager at Millway House

Thank you for your lovely feedback about the care of your sister at Millway House. This has been shared with the team. Best wishes.

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Review of
Millway House
from Kerry S (Daughter of Resident) published on 29 May 2024

Submitted via Postal Card • Report

Overall Experience

Having worked in the care sector for many years, I can't fault the care provided to Dad. Staff are compassionate and treat everyone with respect and dignity. Communication is excellent and everyone is accommodating. To hear Dad say 'I'm safe and if I want anything I just use my buzzer' is all the reassurance

I need.

Reply from Claire Lousteau, Home Manager at Millway House

Thank you so much for taking the time to complete a review for us. Thank you for your kind words. I have shared this with the team. Feedback enables us to continue to improve our services and we are delighted that Dad is happy living here.

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Review of
Millway House
from Stephanie G (Sister of Resident) published on 9 April 2024

Submitted via Website • Report

Overall Experience

I always feel a homely and warm atmosphere when visiting Millway House. My relative is quite a long-term resident, and over her time at Millway, a high standard of professionalism and care has persisted throughout. As a relative I feel confident that my family member is in safe hands at Millway House.

Reply from Claire Lousteau, Home Manager at Millway House

Thank you very much for your kind review of Millway House. We are so pleased that you feel that this is a homely, warm and safe home. I have shared your comments with all the team who strive to meet those values each day. Thank you.

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Review of
Millway House
from Rick N (Son of Resident) published on 9 February 2024

Submitted via Website • Report

Overall Experience

Millway House provides the perfect setting for my mother's care - she has quite advanced dementia and they cope with all her nursing, mental health and pastoral needs with compassion, care and understanding.
They are always more than happy to discuss her needs and tailor things accordingly.
As a family

we are so very happy with Mum spending her later years at Millway - it really is her 'happy place'.

Reply from Claire Lousteau, Home Manager at Millway House

Thank you so much for the positive feedback. I have shared this with the team and we are delighted that Millway House is mum's "happy place".

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Review of
Millway House
from Vikki A (Daughter of Resident) published on 12 December 2023

Submitted via Postal Card • Report

Overall Experience

My dad has been at Millway House for three and a half years. I cannot fault the care he has, given that he is not the easiest of their guests! He is treated with care, dignity and patience. The staff are always helpful and work well together. I go in almost every day at various times and speak with

many of the residents there - very few have any complaints! My mum was only there eight months before she died (COVID) and adored it. Every picture I have of her is one big smile or laugh.

Reply from Sara Gallagher, Operations Manager and Head of Nursing at Millway House

Thank you for taking the time to review Millway House. Your positive comments about the home are fantastic to read - it is lovely for the team to know that they are appreciated!

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Review of
Millway House
from A W (Goddaughter of Resident) published on 7 December 2023

Submitted via Website • Report

Overall Experience

Millway House is a lovely community and a real home from home. The garden is lovely and the facilities are good. Staff show genuine patience and compassion.
The one improvement I would wish to see is a more efficient laundry service.

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Review of
Millway House
from Alison G (Granddaughter of Resident) published on 6 December 2023

Submitted via Website • Report

Overall Experience

My gran has been here since May 22. She has settled in well, and all the staff treat her with respect. Her room is always lovely and warm and kept clean and tidy, and we feel comfortable approaching the nurses or carers if we have any concerns.
Gran is not a big socialiser; however, she likes her

weekly bingo game and going to the hairdresser is also something she enjoys. All the family are happy with the care she has and continues to receive whilst at Millway Care Home.

Reply from Claire Lousteau, Home Manager at Millway House

Thank you very much for your lovely review of Millway House.
I have shared this with the team.
Best wishes.

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Review of
Millway House
from Angela L (Daughter of Resident) published on 1 December 2023

Submitted via Postal Card • Report

Overall Experience

What an amazing team! In the 3 months that I have spent visiting my mother at this care home, every one of the team has stood out as a friendly, caring and competent person, from the office staff to carers, cleaners, nurses, doctors, and laundry staff in no specific order.
The only thing I would wish

for is one-to-one at least 2 hours a day with the residents who have full mind capacity but no body function.

Reply from Claire Lousteau, Home Manager at Millway House

Thank you so much for your positive review of Millway House Team. Your kind words have been shared with the team.

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Review of
Millway House
from V B (Resident) published on 16 October 2023

Submitted via Website • Report

Overall Experience

The home is situated in a nice country setting, with beautiful gardens, which are well maintained. My room is comfortable, warm and nicely decorated. The staff are kind and friendly and include qualified nurses who provide care around the clock.

Reply from Claire Lousteau, Home Manager at Millway House

Thank you for your review and kind words about the home and team at Millway. I have shared this with the team.

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Review of
Millway House
from Patricia C (Daughter of Resident) published on 20 September 2023

Submitted via Website • Report

Overall Experience

My mother has been so warmly welcomed by all the staff at Millway House. She enjoys a lot of the activities provided. The food is excellent and the grounds are magnificent. Thank you Millway House for taking care of my mum.

Reply from Claire Lousteau, Home Manager at Millway House

Thank you so much for your kind review. We are delighted that Mum has settled in so well and is enjoying the activities and food.
I have shared this review with the team.

Best wishes.

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Review of
Millway House
from A J (Son of Resident) published on 12 September 2023

Submitted via Website • Report

Overall Experience

Dad moved in June 2023, from day one had issues with the en-suite!
Issues have been raised but somewhat ignored and now the shower floor is being ripped up and drainage is being changed to rectify! Dad's bed is not right, have complained and ignored whilst in the temporary room. The bed is perfect

which shows the issues with the other room's bed.
Also, Dad had an issue with the resident coming into Dad's room uninvited, which has been resolved now.
All above is totally unacceptable and raises concern, especially for the price Dad is paying and adjusting to his new life, you do not need these issues.

Reply from Sara Gallagher, Operations Manager at Millway House

I am disappointed to learn of your frustrations with your Dad's experience of Millway House, and I am sorry that you are unhappy. I recognise that it is disruptive for your Dad to move to a temporary room. However, this was the only way to resolve the shower drainage problem with his en-suite bathroom. This work is now nearing completion and your Dad will shortly be able to return to his room.
The Deputy Manager has spoken to your dad about his bed today and he has told her that he finds the mattress in his temporary room more comfortable. She has let him know that we are happy to provide the same mattress for him in his own room, as we have a variety of options available.
We always strive to provide a positive experience for both residents and their families and hope that this will be the case for both you and your Dad moving forward.

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