AgeCare Care Homes in Suffolk | 1 Care Home

Review of
Nayland House
from S S (Son of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

My dad is very well treated.
The staff are polite, courteous and professional, and they readily meet my Dad's needs as and when required in a timely manner.
His room is nicely furnished and well equipped.
The premises are kept very clean and tidy.
There is a varied and interesting daily activities

programme which my dad enjoys participating in.

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Review of
Nayland House
from Amanda A (Daughter of Resident) published on 19 February 2025

Submitted via Website • Report

Overall Experience

We just wanted to say since our father has been at Nayland House we do appreciate the care you offer. The line manager has been such a kind emotional support to us as a family- along with all the other carers who look after him. An example would be today the carers had him all organised dressed and

ready for his dental visit which supported this to go smoothly and supported us with the social work meeting too. The social worker was really impressed with his care plan which we hope will support his longer-term stay from respite. Kind regards from all the family.

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Review of
Nayland House
from Carol S (Daughter of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

They treated my mum with great care and dignity, and when she died on the 1st of January, they did all they could to help.

Reply from Sara Gallagher, Operations Manager at Nayland House

Thank you for taking the time to post this review at what I know must be a very difficult time. I really do appreciate your comments. Please accept my condolences for your loss.

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Review of
Nayland House
from Sue B (Daughter of Resident) published on 13 December 2024

Submitted via Postal Card • Report

Overall Experience

My elderly dad was brought to Nayland House after spells in hospital.
Our first visit I was worried as you hear some awful things but oh my God! The top notch 200% care, love, support was utterly amazing the staff were so so lovely also gave us support. Honestly we cannot fault it at all When Dad died,

they went above and beyond.

Reply from Emma Engutsamy, Manager at Nayland House

Thank you so much for your positive feedback, this review means so much to the entire team at the home.

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Review of
Nayland House
from Leena C (Resident) published on 21 November 2024

Submitted via Postal Card • Report

Overall Experience

I'm very happy and satisfied with overall experience here. Beautiful old manor house. Nice room, good facilities, nice dining room. All staff very attentive (I don't really need any personal help). Activities I take part in - outdoor walks. Very thankful that I found a care home like this.

Reply from Emma Engutsamy, Manager at Nayland House

Thank you so much for your review we are here to make your stay enjoyable and comfortable.

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Review of
Nayland House
from George B (Resident) published on 21 November 2024

Submitted via Postal Card • Report

Overall Experience

Happy place to be, I love being here.

Reply from Emma Engutsamy, Manager at Nayland House

Thank you for your feedback is very much appreciated by all staff.

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Review of
Nayland House
from Christopher F (Resident) published on 21 November 2024

Submitted via Postal Card • Report

Overall Experience

Excellent place, top-class care.

Reply from Emma Engutsamy, Manager at Nayland House

Thank you for taking the time to provide us with your positive feedback, greatly appreciated.

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Review of
Nayland House
from Teresa C (Daughter of Resident) published on 4 November 2024

Submitted via Website • Report

Overall Experience

My father stayed at Nayland House after coming out of hospital. All the staff were so caring and friendly. He had a lovely bright and very clean room. I felt very welcome when visiting Nayland House and felt my father was well looked after there.

Reply from Emma Engutsamy, Manager at Nayland House

Thank you for taking the time to share your experience in our home and to hear your positive feedback means a lot to us.

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Review of
Nayland House
from S H (Daughter of Resident) published on 8 October 2024

Submitted via Postal Card • Report

Overall Experience

My dad is so happy at Nayland House, every time I come to see him he tells me. Since he's been there, he has flourished. The staff are amazing, nothing is too much trouble. I feel he is looked after us so well, they do activities with them and take them for walks. His room is really lovely and everywhere

is so clean, it has a really calm atmosphere. As a family, we are so happy we have found Nayland House for Dad.

Reply from Emma Engutsamy, Manager at Nayland House

Thank you so much for taking time to post your positive feedback.

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Review of
Nayland House
from Jane L (Daughter of Resident) published on 26 September 2024

Submitted via Website • Report

Overall Experience

My mother died this week, after over two years in Nayland House. We have reflected on the experience and how lucky we feel to have found this care home. Mum was not well for a while after her arrival, dementia linked to Parkinson's made her afraid and very volatile. Nayland was calm and confident and

worked with the GP to find a way through. From then on Mum was happy. She socialised at meal times with a small group who became friends. She welcomed visitors but was happy when we left as well. It was wonderful to be able to enjoy visits without any feeling that we had to be protective. The team at Nayland is most unusual, they are all warm and loving, shedding tears when Mum died. The home feels calm and Mum's room was particularly airy and light. We are incredibly grateful for the loving, totally professional and expert support that gave Mum two surprisingly happy years.

Reply from Sara Gallagher, Head of Nursing at Nayland House

Please accept my condolences for your loss, and thank you for taking the time to post this review at such a difficult time for you. I am glad to hear that the Nayland team were able to support your mum to live well in the home, giving you happy memories to reflect on.

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Review of
Nayland House
from J M (Daughter of Resident) published on 29 April 2024

Submitted via Website • Report

Overall Experience

My mum was at Nayland House for 20 months in the dementia unit. I visited her twice a week, every time finding her content and happy. The staff were all very friendly and professional. Always keeping me informed of any issues with Mum. Finding it very hard not to worry about Mum, the lovely staff always

gave me confidence that she was safe and very well cared for. The home is light, bright, very clean and comfortable. Each room is a good size and the communal rooms are always full of residents. I was quite often there when lunch was served, which always looked and smelled lovely.

Reply from Emma Engutsamy, Manager at Nayland House

Thank you so much for taking time to give us your feedback, it means a lot to us and we're committed to providing the best possible care for all our residents.

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Review of
Nayland House
from G F (Husband of Resident) published on 25 April 2024

Submitted via Website • Report

Overall Experience

The level of care provided at Nayland House is truly commendable. Staff members are not only highly skilled, experienced and knowledgeable, but also compassionate and attentive to the needs of each resident. It is evident that they prioritise the well-being and dignity of everyone under their care.

Each time I visit Nayland House, I leave with a deep sense of gratitude knowing that my loved one is receiving exceptional care in such a supportive and nurturing environment. I would highly recommend Nayland House to anyone in search of a care home that prioritises compassion, professionalism, and resident well-being.

Reply from Emma Engutsamy, Manager at Nayland House

Thank you for taking the time to share your feedback with us. We are pleased to hear about your positive experience with our care team.

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Review of
Nayland House
from Peter M (Resident) published on 19 April 2024

Submitted via Postal Card • Report

Overall Experience

I really enjoy it here, it's my home. It's really fun, I'm very happy.

Reply from Emma Engutsamy, Manager at Nayland House

Thank you so much for your kind words, we're thrilled to hear that you're happy with the care provided at the care home.

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Review of
Nayland House
from Eleanor F (Daughter of Resident) published on 19 April 2024

Submitted via Website • Report

Overall Experience

One of the standout features of our experience with Nayland House is the exemplary level of open communication, which we noted was prioritised from the outset by all staff. Staff are readily available and accessible to address any concerns or questions and we have been consistently kept abreast of important

updates and changes, which has been enormously reassuring. The facilities themselves are well-maintained and thoughtfully designed creating a warm and homely environment. The cleanliness, attention to detail and small personal touches are all remarkable and contribute to a sense of tranquillity. One aspect that has particularly impressed us is the variety of stimulating activities used to engage residents. It is so heartwarming to see our loved ones engaged and enjoying themselves! The dedication and compassion of the staff, coupled with excellent facilities in a peaceful setting gives us tremendous reassurance that our loved one is receiving the highest quality of care.

Reply from Emma Engutsamy, Manager at Nayland House

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience at our home. Your feedback means a lot to us and we're committed to providing the best possible care for all our residents.

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Review of
Nayland House
from Nicola D (Daughter of Resident) published on 16 April 2024

Submitted via Postal Card • Report

Overall Experience

I have selected all the excellent ratings due to having worked in 2 care homes many years ago. From the care and support my father receives with dignity. I know he is safe and secure within this care home. Staff and management are all kind, and helpful and have the time for a chat while going about

their jobs. All the rooms are lovely, fresh and clean. I have watched while visiting my father the activities going on around us, sometimes we join in. I am always asked if I would like tea/coffee and biscuits when my father has his. The care home is more like a hotel and I wish my first experience of care work had been somewhere like this. Along with facilities, this care home is value for money.

Reply from Emma Engutsamy, Manager at Nayland House

Thank you so much for your kind and glowing review! your feedback means the world to us, we're thrilled to hear that you had a great experience.

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Review of
Nayland House
from R C (Husband of Resident) published on 19 December 2023

Submitted via Postal Card • Report

Overall Experience

My wife was only a resident and active for about two months, with a further month bedridden before her death. She settled in well and easily (being a gregarious person) and I was confident that she was confident in her surroundings and with the support she was given. She was clearly popular with the

staff, who smiled a lot for her. I can only say I am hugely grateful for the way in which she was looked after after I had been obliged to cease caring for her.

Reply from Emma Engutsamy, Manager at Nayland House

Thank you so much for taking time to give us your feedback.

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Review of
Nayland House
from Gary S (Son of Resident) published on 19 December 2023

Submitted via Postal Card • Report

Overall Experience

I would highly recommend Nayland House care home. The hallway is very welcoming and the facilities are excellent and very clean throughout the home. The staff are very welcoming and happy to chat with you when you visit. The care they gave my mum was excellent. I can't praise the housekeeping, carers

and management highly enough for their professionalism. Sadly my mum passed away, all the staff went above and beyond to comfort and help me with my loss which I truly thank them for.

Reply from Emma Engutsamy, Manager at Nayland House

Thank you so much for taking the time to give us your feedback which is very much appreciated by all the staff.

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Review of
Nayland House
from Caroline B (Daughter of Resident) published on 31 October 2023

Submitted via Postal Card • Report

Overall Experience

My mother was in Nayland House for only a brief period but in that time she was well cared for and more importantly loved. When she sadly passed away I was blown away by all the staff's compassion and respect they showed me. They dealt with everything for me and I was glad she was there when she passed

and not in a hospital. Thank you.

Reply from Emma Engutsamy, Manager at Nayland House

Thank you for your kind words this means a lot to us, our thoughts are with you and your family at this difficult time.

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Review of
Nayland House
from Diana D (Friend of Resident) published on 23 July 2023

Submitted via Postal Card • Report

Overall Experience

Every week we go to visit my friend and it is such a lovely care home. The staff are really efficient and nothing is too much for them. The short while my friend has been there he seems so relaxed and happy. He seems so much more alert and he does remember doing some activities. He has dementia but

it is nice to see him being more sociable.

Reply from Emma Engutsamy, Manager at Nayland House

Thank you so much for your feedback, which is very much appreciated.

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Review of
Nayland House
from K S (Daughter-in-law of Resident) published on 18 May 2023

Submitted via Postal Card • Report

Overall Experience

Lovely experience whilst visiting on a Saturday. All the residents were having their nails done and being pampered. The staff are so loving and caring and the management team are so approachable, nothing is ever too much trouble. The food smells great and the home is clean and tidy.

Reply from Emma Engutsamy, Manager at Nayland House

Thank you for taking time to give us your feedback very much appreciated.

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