SCL Care Ltd in West Midlands | 3 Care Homes

Review of
Redbrick Court
from A V (Daughter of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

Very welcoming and accommodating staff, attentive, trusting and good relationship with both residents and family members. On occasions the food hasn't been excellent, due to the kitchen staff changes and the resident has continually told them she doesn't like mashed potato and cordial drinks but is

still given them but she has hot drinks when needed. Activities are wonderful and plenty. Room furniture is a little sparse, single wardrobe and 4/5 drawers isn't enough for full time accommodation. We have had to take a drawer unit and the bedclothes could do with changing but we have taken our own. Rooms could do with updating of furnishings. Just one infuriating point is the constant alarm ringing throughout the corridors, noisy and needs to be addressed to turned down. Overall, very good. Very happy otherwise.

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Review of
Meadowcroft Residential Care Home
from Alan L (Son of Resident) published on 11 October 2024

Submitted via Postal Card • Report

Overall Experience

Our mother has resided at Meadowcroft Residential Car Home now for just over 12 months. We have gotten to know the staff quite well over the past year and have always found them very caring, professional and hard-working.

Reply from Pam Badhan, Registered Manager at Meadowcroft Residential Care Home

Many thanks for taking the time to leave us this review. It is really appreciated.

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Review of
Meadowcroft Residential Care Home
from P G (Daughter of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience

I have always been happy with the care provided to my mother. During September there has. Been a number of health issues with my mom and I have been kept informed at all times.
The carers all seem very caring people who look after the residents with affection.

Reply from Pam Badhan, Registered Manager at Meadowcroft Residential Care Home

Thank you so much for taking the time to leave us this review. It's truly appreciated.

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Review of
Redbrick Court
from Michelle B (Daughter of Resident) published on 12 April 2024

Submitted via Website • Report

Overall Experience

Although mum's residency at Redbrick Court started well initially, things started to slide after the recent management changeover with less focus on care.
I have often telephoned up to 12 times a day before someone actually picks up to answer.
The food was always good but since the new cook started

the choices are terrible, either fast food or ultra-processed meals and often served cold.
There are no day excursions out of the home, which other care homes offer, the entertainment lady is the only thing the residents have to look forward to a few hours a week.
There is nowhere to sit when visiting.
Mum was hospitalized in January, there was no call to alert us that this had happened or any courtesy telephone call to see how she was doing, even after 4 years of being a resident at Redbrick.

Reply from Saggar Malde, Operations Director at Redbrick Court

Thank you for sharing your experience at Redbrick Court. Your feedback is important to us as we continually strive to enhance our services for all residents and their families.

Regarding the telephone, while we have encountered occasional issues with our phone system, as we informed you at the time these are on the phone provider's part and as such is an external factor beyond our control. You will be pleased to note however that no other family member has ever raised a concern regarding not being able to reach us.

In terms of our meals, we take pride in our commitment to serving nutritious and freshly prepared meals tailored to the dietary needs and preferences of our residents. Our menus are thoughtfully curated to ensure a balanced and satisfying dining experience for all and we do not make use of fast food or processed foods other than on the odd occasion where our residents may request a fish and chips takeaway. We invite all prospective families to review our menus.

As for activities, we offer a diverse range of opportunities for residents to engage in meaningful and enjoyable experiences. In addition to regular visits from our activities coordinator (3 times per week), we host pet therapy, religious services, hairdressing, our comprehensive range of in-house activities tailored to the interests and preferences of our residents both individually and as a group, as well as monthly events including Chinese New Year, Valentines Day, Father's Day, Sports Day, Charity Coffee, Remembrance Day and Christmas and so many more.

We are surprised that you claimed to not be able to find seating, given that we provide designated areas such as our cafe lounge and garden room where visitors can comfortably spend time with their loved ones.

Finally, regarding the management changeover which took place over a year ago, we want to clarify that our dedication to providing exceptional care has remained steadfast throughout this period. We are delighted with the many improvements that the new manager has brought to the Home, and have received numerous commendations and compliments from residents, families, and professionals, affirming the quality of care and positive changes witnessed during this time.

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Review of
Redbrick Court
from A H (Daughter of Resident) published on 20 March 2024

Submitted via Website • Report

Overall Experience

Despite pointing out a shortage of cutlery and cups on a number of occasions, there is frequently a shortage to the extent that cups and utensils have to be washed up before some residents can eat. Whilst the situation has improved a little, there remains insufficient staff or attention to residents'

needs at lunchtime meaning that help isn't always readily available for those who need support. This includes appropriate equipment, help with food, or with those who become frustrated. The TV in the bedroom is positioned where it is difficult to watch. The majority of staff are lovely, kind and helpful. Entertainment is provided by a very warm and enthusiastic lady. Suggestions have been taken on board by the manager and supervisors who are caring. The fees have recently been increased but still not enough staff or essential equipment eg plastic beakers and cutlery.

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Review of
Meadowcroft Residential Care Home
from S W (Daughter of Resident) published on 15 March 2024

Submitted via Website • Report

Overall Experience

My 88-year-old mom was placed here after coming out of hospital. I had concerns about her going into care, but don't know why the carers here are amazing, I cannot praise them enough.
Mom is quite a private person, she has dementia and mobility issues, but she settled really well with the care she

was given.
Thank you all for looking after Mom she is now back home with Dad.

Reply from Pam Badhan, Registered Manager at Meadowcroft Residential Care Home

Thank you so much for taking the time to leave this review for us. We loved having your Mum stay with us but are so pleased that she was able to return home and be with your Dad. We will share your kind words with the staff. Thanks again!

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Review of
Woodlands Gate Rest Home
from Paul G (Son of Resident) published on 7 March 2024

Submitted via Website • Report

Overall Experience

My mother spent the last year of her life at Woodlands Gate during a time when her dementia was rapidly getting worse. The staff could not have been more caring, looking after Mom with love, kindness and patience throughout. The empathy shown to us as a family as she was coming to the end of her life

was more than we could have hoped for. If you are looking for a care home for someone you love, look no further.

Reply from Dawn Hooper, Registered Manager at Woodlands Gate Rest Home

Thank you so much for taking the time to leave us this review. It's really appreciated. Your Mum was a lovely lady and is sorely missed by us all. I will share your kind words with the staff.

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Review of
Redbrick Court
from Claire G (Daughter of Resident) published on 5 February 2024

Submitted via Website • Report

Overall Experience

Dad has been a resident at Redbrick Court for 12 months now, he settled instantly. Within a couple of months, there was a management change, which is always daunting however I will say it has been a smooth transition and I have seen a better working environment. The care Dad has is great, all understand

Dad's needs and work with him. We have experienced a few infections with Dad, which we saw him struggle with and everyone assisted perfectly.
I can not mark full stars due to the decline in the home's appearance, every room is looking extremely tired and needs attention with at least a paint refresh. This cost is minimal and should be done on a regular basis. Even new curtains in the main lounge areas is minimal cost.
I know the home is clean and cleaned regularly but when it looks so drab it makes it appear dirty.
Overall the care is fantastic and everyone makes all residents feel like it is their own home.

Reply from Saggar Malde, Operations Director at Redbrick Court

Thank you for taking the time to share your thoughts on your father's experience at Redbrick Court. We truly appreciate your feedback and are pleased to hear about the positive aspects of his care. We are especially grateful for your kind words regarding the management transition and that the shift has contributed to a better working environment.
Your acknowledgment of the excellent care your father receives is heartening. Our dedicated team strives to understand and meet the unique needs of each resident, and we are glad to know that your father is well-cared for.
We also value your feedback on the appearance of the home. Enhancing the overall environment is a priority, and we assure you that we are committed to addressing this concern. While certain maintenance tasks, like painting, present challenges due to resident well-being considerations, your suggestion is invaluable, and we will prioritise it in our maintenance program.

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Review of
Redbrick Court
from J W (Daughter of Resident) published on 24 January 2024

Submitted via Website • Report

Overall Experience

Mum has been a resident at Redbrick Court for 10 months now and I am generally very happy with the care she receives. I have never witnessed any impatience or unkindness from the staff, I find them friendly and caring, always willing to listen to any concerns and act if need be. Her room is kept spotless,

as are her clothes and any 'mishaps' are dealt with promptly.
The food always smells delicious and she is given plenty of drinks throughout the day. Mum is encouraged to walk with her frame whenever possible, keeping her mobile and moving.
Mum is encouraged to join in with activities and despite her reluctance does enjoy them.
At times I am aware that they are short staffed, especially at weekends, but the manager is doing her best to address this in the midst of staff shortages throughout the care sector.

Reply from Saggar Malde, Operations Director at Redbrick Court

Thank you so much for taking the time to leave us this wonderful review. We really appreciate it your kind words and are so pleased that you're happy with the care being provided for your mum.

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Review of
Woodlands Gate Rest Home
from Julie B (Daughter of Resident) published on 19 January 2024

Submitted via Website • Report

Overall Experience

Mom moved here in September 2023 after several lengthy and stressful hospital stays. From the outset, she was made to feel extremely welcome (as though she had been there forever!) and she has improved remarkably in the last 4 months. She is settled and happy which is wonderful to see. The management

team are very efficient and professional, and the friendly and hard-working staff make sure that the residents are very well cared for and kept safe. The food is lovely, all freshly made, and there are activities and events to keep residents happy and occupied. The care home is very clean and the rooms are spotless. I can't recommend this home enough.

Reply from Saggar Malde, Operations Director at Woodlands Gate Rest Home

Thank you so much for this wonderful review. Your kind words mean so much to us and we're absolutely thrilled that you feel that your Mum has seen improvements to her well being whilst here.

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Review of
Woodlands Gate Rest Home
from Jayne B (Daughter of Resident) published on 19 January 2024

Submitted via Website • Report

Overall Experience

My father-in-law moved to Woodlands in August 2022. He is well cared for and all the staff are lovely. He has dementia and wanted to go home but that was not an option - since being at Woodlands, he has not once asked to go home. We are unable to visit very often but it makes life easier knowing he

is well looked after, safe and cared for. Thank you to everyone.

Reply from Dawn Hooper, Registered Manager at Woodlands Gate Rest Home

Thank you so much for leaving us this wonderful review, it's truly appreciated by us.

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Review of
Woodlands Gate Rest Home
from K S (Son of Resident) published on 19 January 2024

Submitted via Website • Report

Overall Experience

Mum is happy and comfortable at Woodlands. She is well cared for by the staff and we are very satisfied with the home.
She enjoys every meal that is cooked and always reacts positively in interactions with the staff.

Reply from Saggar Malde, Operations Director at Woodlands Gate Rest Home

Thank you so much for taking the time to leave us such a lovely review. It is really appreciated.

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Review of
Meadowcroft Residential Care Home
from Trevor B (Son of Resident) published on 24 November 2023

Submitted via Postal Card • Report

Overall Experience

My dad moved into Meadowcroft in May after a spell in hospital and is no longer able to look after himself.
The staff have been brilliant with him, and although, at 97 years old, he is coming to the end of his life, he is very happy.

Reply from Pam Badhan, Regional Manager at Meadowcroft Residential Care Home

Thanks so much for taking the time to leave us this review. It's much appreciated.

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Review of
Woodlands Gate Rest Home
from C C (Daughter of Resident) published on 17 November 2023

Submitted via Postal Card • Report

Overall Experience

My mom has been at Woodlands Gate since May 2023 the staff are all lovely and make sure that the residents are all looked after and kept safe and well. It was my mom's 90th birthday recently and I was very pleased with the care they took in making sure she had a very special birthday. Our family is

very pleased with the care and support she has received so far. Thank you.

Reply from Saggar Malde, Operations Director at Woodlands Gate Rest Home

Thanks for taking the time to leave us this review. We are so pleased that you are happy with the care provided to your mother.

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Review of
Meadowcroft Residential Care Home
from Hilary N (Daughter of Resident) published on 17 November 2023

Submitted via Postal Card • Report

Overall Experience

Look forward to visiting my mother here as the staff are always so friendly and obliging and knowing my mother is happy and content here.

Reply from Pam Badhan, Regional Manager at Meadowcroft Residential Care Home

We really appreciate you leaving us this lovely review. Thanks very much.

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Review of
Redbrick Court
from R M (Daughter of Resident) published on 29 September 2023

Submitted via Postal Card • Report

Overall Experience

Dad has been at Redbrick Court Care Home for two years, his care has been really good. Sadly, Dad recently passed away and the current manager and the whole team were excellent, maintaining respect and dignity and all staff were kind and caring during this time. The home urgently needs more staff and

needs an overall upgrade to include equipment but couldn't wish for nicer and more caring staff.

Reply from Adele Dudley, Care Manager at Redbrick Court

Thank you for your kind words with regards to myself and the whole staff team, they are really appreciated. We've made great progress in recruiting more staff. With regards to equipment, your father didn't require any specialist equipment but please rest assured that the home has all the relevant equipment in place. Thank you again for your compliments, your father is really missed by us all.

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Review of
Redbrick Court
from H L (Daughter of Resident) published on 12 September 2023

Submitted via Postal Card • Report

Overall Experience

Mom has been at Redbrick for six months and settled well. Staff are obliging, caring and friendly and treat Mum with dignity. I feel there are not enough regular staff on a weekend, but management is trying to address this. Rooms are light and comfortable. Problems with equipment are sorted quickly.

The manager is available, helpful, patient and kind. Food and drink are plentiful and well-cooked with choices. The activities coordinator is encouraging and enthusiastic. Trips out could be restarted. I feel toileting could be done more often. The home has plenty of room to walk around. I see humour and kindness on a daily basis.

Reply from Saggar Malde, Operations Director at Redbrick Court

Thank you for taking the time to leave us this review. We are glad that you have found lots of positives regarding your mother's stay with us. We are proactively working on boosting our staffing levels and appreciate your understanding. I will ask the manager to speak with you regarding the individual suggestions that you have made. Your kind words will be shared with the staff.

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Review of
Redbrick Court
from DAVID G (Son of Resident) published on 7 August 2023

Submitted via Website • Report

Overall Experience

Mom became a resident of Redbrick in January 2021 at the height of Covid. She was 98 years old with a degree of dementia; her care from then on was extremely good, as she became increasingly frail and her dementia became worse, the care level stepped up. Sadly she passed away on 17/07/23, and Redbrick

provided superb end-of-life care for her over the past week of her life.
I cannot speak highly enough of the staff and the personal and professional manner of the senior staff.

Reply from Saggar Malde, Operations Director at Redbrick Court

Thank you for your very kind review. Your mother was loved by the staff and is sorely missed. Your comments mean a great deal to us. Thanks again.

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Review of
Meadowcroft Residential Care Home
from Margaret M (Wife of Resident) published on 25 July 2023

Submitted via Postal Card • Report

Overall Experience

My husband is physically well but has dementia. He had a urine infection and became violent, spending weeks in hospital. Meadowcroft is a small care home with excellent management and caring staff who deal with dementia patients excellently. The staff greet you with a smile and nothing is too much trouble.

Their patience with the residents, activities in groups and one-to-one is excellent. They have let me do some gardening and look after plants with my husband. The food is very good. I cannot recommend it enough.

Reply from Saggar Malde, Operations Director at Meadowcroft Residential Care Home

Thank you so much for taking the time to leave this review and for your kind words. They are truly appreciated.

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Review of
Woodlands Gate Rest Home
from Ian D (Son of Resident) published on 15 May 2023

Submitted via Postal Card • Report

Overall Experience

Moved Mom from a nursing home to a smaller and more homely residence. From the outset, the staff are extremely helpful and friendly, especially the management team. Residents and staff went out of their way to welcome Mom and help her settle in. Would definitely recommend this home.

Reply from Saggar Malde, Operations Director at Woodlands Gate Rest Home

Many thanks for your kind words about our Home, the staff and management. It's much appreciated.

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Care Homes Owned by SCL Care Ltd in West Midlands

SCL Care Ltd Locations in West Midlands (3)

SCL Care Ltd Reviews in West Midlands (70)

Redbrick Court

Meadowcroft Residential Care Home

Meadowcroft Residential Care Home

Redbrick Court

Redbrick Court

Meadowcroft Residential Care Home

Woodlands Gate Rest Home

Redbrick Court

Redbrick Court

Woodlands Gate Rest Home

Woodlands Gate Rest Home

Woodlands Gate Rest Home

Meadowcroft Residential Care Home

Woodlands Gate Rest Home

Meadowcroft Residential Care Home

Redbrick Court

Redbrick Court

Redbrick Court

Meadowcroft Residential Care Home

Woodlands Gate Rest Home

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