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Care Home Owned by Belmont Healthcare in East Sussex

9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Belmont Healthcare in East Sussex

Only the locations & reviews in East Sussex for Belmont Healthcare are showing below.

View the details of all 4 locations (with 211 reviews) owned by Belmont Healthcare

Belmont Healthcare Locations in East Sussex (1)

 

1 Care Home owned by Belmont Healthcare in East Sussex

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Edendale Lodge Care Home

Station Road, Crowhurst, Battle TN33 9DB 

9.9 29 reviews
"Mum came here in 2023. She has been very settled; she has her favourites when it comes to staff. Mum is very well cared for, and I am kept…"   Read all 29 reviews
Location Type Care Home

Close to the historic town of Battle, Edendale Lodge is situated within an oasis of calm surrounded by trees, it's a country retreat with unrivalled views of the local country side. The home is registered to care for 35 older persons who may or may not… Read more about Edendale Lodge Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Detention under Mental Health Act
  • Sensory Impairment
  • Eating Disorders
  • Substance Misuse
  • 35 Rooms from £1,100 / week

Belmont Healthcare Reviews in East Sussex (29)

9.7
Belmont Healthcare has a Group Review Score of 9.7 (9.680) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Belmont Healthcare must have a Review Score.

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Review of

Edendale Lodge Care Home

from T W (Daughter of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came here in 2023. She has been very settled; she has her favourites when it comes to staff. Mum is very well cared for, and I am kept informed of any changes to mums health. I am kept up to date on activities going on. Very happy family.

Reply from Andrea Vinten, Head of Communications at Edendale Lodge Care Home

Thank you so much for taking the time to leave such a wonderful five-star review for Edendale Lodge. Our team at the home are very fond of your wonderful Mum, she is a very special lady and we are so happy that she is settled, happy and content since coming to stay with us. With warmest regards & best wishes from the Belmont Healthcare Team


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Review of

Edendale Lodge Care Home

from J D (Daughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been to Edendale Lodge for 2 separate weeks of respite. The staff have always been welcoming and are great with my father's needs. He has come home on both occasions after making friends and telling us nice stuff about the staff. It's nice to be able to have a break knowing that my father
is in a safe place, that he enjoys and feels comfortable in.

Reply from Andrea Vinten, Head of Communications at Edendale Lodge Care Home

Thank you for taking the time to submit your very kind review about our wonderful Edendale Lodge Care Home. We are so happy that your father has enjoyed and feels comfortable during his respite care within the home. We're also delighted that this means that you are able to take your much deserved break and know that he's in very safe hands with us. We'll share your kind words with our Care Team, they always love to read such thoughtful reviews, and we look forward to seeing your father again soon as we love having him with us too! With warmest regards, from the Belmont Healthcare Team


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Review of

Edendale Lodge Care Home

from S M (Daughter-in-law of Resident) published on 12 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I talk via the phone, email or visit, the service is always the same. Excellent! They're all very caring, respectful and friendly, and sometimes under some difficult circumstances. They are always accommodating, and helpful, especially as I don't live close.

Reply from Lisa Cox, Administrator and Customer Relations Support at Edendale Lodge Care Home

Thank you for sharing this wonderful review with us and the community. We value your feedback, we care about your experience and views. We're all so pleased to hear the service is always Excellent, we're very proud of Team Edendale and we can't wait to share this with the team! Kind Regards, Belmont Healthcare.


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Review of

Edendale Lodge Care Home

from Annette J (Respite Resident) published on 21 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has just spent two weeks in respite at Edendale Lodge after a friend highly recommended the home having both her parents as residents. It was his first time in respite and I was feeling very worried about how it would affect his dementia but we were welcomed by very friendly and efficient
staff and his stay couldn't have gone better. His room was lovely with a view over the garden and he had a choice of rooms to sit in during the day. He was even included in their day trip out to a garden centre. It has helped me to decide when the time comes for a permanent stay Edendale will be my choice.

Reply from Andrea Vinten, Head of Communications at Edendale Lodge Care Home

Thank you so very much for your review and for sharing such kind words, we will pass these on to our care team who we're sure will be delighted to read them. We are so happy that you and your father experienced how accommodating and inclusive we are for all residents whether respite or permanent and look forward to welcoming your father again very soon. With warmest regards, from the Belmont Healthcare Team.


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Review of

Edendale Lodge Care Home

from Mark W (Son of Resident) published on 25 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who is a resident at Edendale is looked after very very well by all the staff. All the staff know my mother's requirements and understand her needs.
They are also very good at spending one-on-one time with her, for example, painting her fingernails. Also, which is equally as important, is
that they make my father and myself feel very welcome when we visit her. There is always a cup of tea and a biscuit on hand.
Cannot thank all of the staff enough for the care they give. My father and I will always be grateful for what they do.

Reply from Lisa Cox, Administrator and Customer Relations Support at Edendale Lodge Care Home

Wow! Thank you so much for awarding us a five-star rating! Your kind words serve as a great testament to the hard work and dedication we invest in our care home. Your recommendation means the world to us and we feel so rewarded by your incredibly kind words. We're truly honoured. Best Wishes from all at Belmont Healthcare.


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Review of

Edendale Lodge Care Home

from S H (Daughter-in-law of Resident) published on 25 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law's 100th birthday, the staff as always could not have been any kinder. They did an amazing party and birthday cake for her and a lovely 100 blanket. Nothing was too much, it is so comforting knowing she is safe and well-loved and cared for. I would highly recommend them.

Reply from Lisa Cox, Administrator and Customer Relations Support at Edendale Lodge Care Home

Wow! Thank you so much for sharing this wonderful five-star review and recommending us. We really appreciate and value your feedback. It is so comforting to know that you feel your dear Mother-in-Law is safe, well-loved and cared for. So pleased to hear she had an amazing time celebrating a remarkable 100th Birthday. We look forward to sharing this with Team Edendale, I'm sure they'll be thrilled.
Best Wishes from all at Belmont Healthcare.


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Review of

Edendale Lodge Care Home

from R G (Daughter-in-law of Resident) published on 24 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is very happy there. She is so well looked after.
Nothing is too much trouble for the staff. Everyone is so friendly and happy.
Everywhere is so clean.
Definitely home from home for everyone.

Reply from Lisa Cox, Administrator and Customer Relations Support at Edendale Lodge Care Home

Thank you so much for your 5-star review! We sincerely appreciate your feedback and for sharing your kind words with us and the community. We can't wait to share this with Team Edendale. They'll be thrilled! Best wishes from all at Belmont Healthcare.


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Review of

Edendale Lodge Care Home

from Brenda B (Daughter of Resident) published on 3 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum had a week of respite at Edenvale Lodge Care Home in early September 2023. Staff were friendly and helpful when we arrived at 3 p.m. Mum was shown into the lounge area by the manager to meet the other residents, I saw this as a sensible and thoughtful move. I stayed until 7 pm. Tea was served
at 4:45 pm (sandwiches, cake, tea and fruit juice). I went with Mum into her bedroom at 6 p.m. and assisted with personal care. Mum changed into pyjamas/dressing gown and went into the TV area of the lounge at 6.45 pm. All staff were helpful, kind and chatty. Mum has dementia and can be difficult. A photo was sent to me when Mum had a hair-do. Mum had a nice holiday and I would be happy for her to go again in the near future.

Reply from Lisa Cox, Administrator and Customer Relations Support at Edendale Lodge Care Home

Thank you so much for taking the time to leave us a wonderful review. We pride ourselves on providing our residents with the best possible standard of care, we're pleased we exceeded your expectations and overjoyed to hear that your dear Mum had a nice holiday and would happily return in the near future. You're welcome back anytime. Best Wishes from all at Belmont Healthcare.


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Review of

Edendale Lodge Care Home

from Sylvia K (Resident) published on 24 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at Edendale Lodge following a small stroke and no longer wanting to live alone. I have found kindness, helpfulness and total acceptance. I am encouraged to be independent and yet to know there is always someone there to help in a kind, cheerful and encouraging manner. I can honestly say I
am happy and relaxed and loving life here and bless the day I telephoned to come and see this beautiful place. It has, indeed, become my home.

Reply from Lisa Cox, Administrator and Customer Relations Support at Edendale Lodge Care Home

Hearing how happy you are has brightened up our day at Belmont Healthcare! Thank you so much for the great review and for choosing Edendale to be your happy home. We're so pleased that the staff are kind, helpful, cheerful and encouraging. May that continue, best wishes from all at Belmont Healthcare.


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Review of

Edendale Lodge Care Home

from G K (Daughter of Resident) published on 3 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Edendale Lodge for over six years now and has been cared for fabulously for all that time. All the staff are excellent and I feel very certain that my mother is safe and well in their hands.

Reply from Lisa Cox, Administrator and Customer Relations Support at Edendale Lodge Care Home

Thank you so much for your positive feedback! You've left a smile on the faces of our whole team with your kind words. We're thrilled to hear we've cared for your dear Mother fabulously for over six years and it's our absolute pleasure to do so. I'll make sure I share your valuable feedback with Team Edendale. Best Wishes from all at Belmont Healthcare.


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Review of

Edendale Lodge Care Home

from Herbert W (Husband of Resident) published on 2 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well look after with great understanding of their need . I have always been welcome. I feel one is looker after better then one could at home. all are kept clean and tidy and the place is kept clean.

Reply from Lisa Cox, Administrator and Customer Relations Support at Edendale Lodge Care Home

Thank you so much for your kind words and for taking the time to share your feedback with us and the community. We're so pleased that you're happy with our Care Home services and will ensure to pass this fantastic review on to our Team. Best Wishes, from all at Belmont Healthcare.


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Review of

Edendale Lodge Care Home

from Katherine P (Daughter of Resident) published on 7 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went to Edendale on very short notice. The manager took the time to talk to me about his care, likes and dislikes and preferences such as meals, bedtimes etc. She also took the time to reassure me and answer all the many questions I had. It was an anxious time for me, but Dad settled in straight
away, and the staff quickly got used to his sense of humour and his little quirks. As his health has gradually needed more care, they have adapted his care plan and kept me fully up to date. One member of staff supported my dad and I with a hospital appointment. I couldn't have managed without him. I'm so grateful to the whole team.

Reply from Andrea Vinten, Head of Communications at Edendale Lodge Care Home

Thank you so much for your wonderful review - we are delighted that your dad has settled and is happy, and you also that you found our care home manager so helpful and supportive - we'll ensure your feedback is passed on to her, and she will appreciate your kind words very much... best wishes.


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Review of

Edendale Lodge Care Home

from A W (Husband of Resident) published on 26 October 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very courteous and happy.
Clean place.

Reply from Clare Swan, Operations Director at Edendale Lodge Care Home

Thank you for your review. We are pleased that you find the team at Edendale Lodge happy and courteous and shall pass this on to them.


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Review of

Edendale Lodge Care Home

from Rosie H (Sister of Resident) published on 6 April 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit my brother, I am so relieved that he is in a caring, supportive environment, and basically, secure from his former environment where he was in contact with people in his locality who preyed upon him for his pocket money, etc. I find the staff so friendly, they chat and love to have
him in their care. The staff know and understand his problems, and support him. A lot of the Covid pandemic precautions are loosened now but on visiting, the utmost care is taken with the precautions at Edendale, we show our tests taken on arrival and wear a mask. The residents have all had their jabs, and I was asked if I would permit his jabs, of course, I said yes! My brother is in a beautiful spacious en-suite room, and it's kept clean and tidy. I thought there couldn't be a better place for him. Above all, he is happy there and doesn't want to be anywhere else.

Reply from Clare Swan, Operations Director at Edendale Lodge Care Home

Thank you so much for your wonderful comments about the team at Edendale Lodge. We pride ourselves in the personalised care that we provide for our extended family living in Edendale. We shall of course share your review with our team.


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Review of

Edendale Lodge Care Home

from Jeremy D (Son of Resident) published on 15 September 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been discharged from the hospital after a fall in the home she used to live in. She arrived at Edendale confused and very frail. The transformation is nothing short of miraculous. All the staff have been exceptional in their welcome and care of my mother. She is bright and has her twinkle
back in her eyes. We are so lucky to be able to relax in the knowledge that my mother is receiving the correct level of care and is comfortable and happy. Edendale is situated in a quiet oasis of the beautiful English countryside, and the sound of the birds singing brings a smile to all of our faces whenever we are there. The food looks and smells delicious. My mother is now eating again and looks forward to each mouth-watering meal. Communication from all staff is friendly, clear and professional. We would have no hesitation in recommending Edendale to others. Thank you to the manager and all of your staff for welcoming my mother into your beautiful home.

Reply from Andrea Vinten, Head of Communications at Edendale Lodge Care Home

Hi Jeremy, thank you so much for taking the time to post your wonderful review, this means so much to our Care Teams - it's very much appreciated. With best wishes from the Belmont Healthcare Team.


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Review of

Edendale Lodge Care Home

from A W (Granddaughter of Resident) published on 28 June 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Friendly staff, always there to help and assist when visiting grandad.

Reply from Andrea Vinten, Head of Communications at Edendale Lodge Care Home

Thank you so much for the review; it means so much to our care teams to receive such positive and welcomed feedback.


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Review of

Edendale Lodge Care Home

from Nicole B (Granddaughter of Resident) published on 28 June 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All staff are very friendly and helpful when visiting my grandad.

Reply from Andrea Vinten, Head of Communications at Edendale Lodge Care Home

Thank you so much for the review; it means so much to our care teams to receive such positive and welcomed feedback.


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Review of

Edendale Lodge Care Home

from Gemma K (Daughter of Resident) published on 11 June 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Edendale for over four years now, and the care she receives is exemplary. The staff are all wonderful, lead by a fabulous management team. I was terrified that Mum would hate it, but from day one, she felt at home, and I haven't had a moments worry about her since. I would, and frequently
do, recommend Edendale Lodge to anyone who needs a safe and loving home for an elderly relative.

Reply from Adam Hutchison, MD at Edendale Lodge Care Home

Thank you so much for the review; it means so much to get the feedback for our care teams.


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Review of

Edendale Lodge Care Home

from Chris P (Son of Resident) published on 22 April 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an incredible place this is. My dad has dementia and has never been happy in a home. He also was stuck in hospital for 2 months during lockdown. He has been there 4 months and he has completely changed. They have been patient and treated him like a human being. He is now happier than he has ever
been and I get regular messages from the manager keeping me up to date with his progress. I would recommend this place to anyone.

Reply from Adam Hutchison, M D at Edendale Lodge Care Home

Thanks so much for the review it means a great deal to the team!


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Review of

Edendale Lodge Care Home

from Kathryn H (Daughter of Resident) published on 19 October 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly dad lived at Edendale for nearly 2 years, when circumstances changed and I could no longer look after him at home. During all that time, I was always 100% confident that he was receiving the best possible care to meet his needs, both physically and emotionally. All the staff were friendly
to him and to me and my family when we visited, and were always greeted with "tea or coffee"! Dad wasn't a great mixer and didn't want to sit in the lounge with the other residents and staff respected this and willingly served his meals in his room and popped in, more than necessary, for a chat. During Covid restrictions, Whatsapp chats were arranged and messages always passed on to him when I rang to let him know, although I couldn't visit him, I hadn't forgotten him. Sadly, my dad passed away last month, completely unrelated to the coronavirus, and I say a big thank you to all the staff who looked after him so well during his time with them. I miss my dad but the lovely staff too.

Reply from Adam Hutchsion, MD at Edendale Lodge Care Home

Thank you so much for the review its great to hear that we have supported your family during this time.


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Awards / Recognitions (14)

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