Cedars Care Group in Merseyside | 3 Care Homes

Review of
Cedar Grange
from Linda C (Friend of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

I have visited Cedar Grange 3 times to visit my friend, and each time have been impressed by the friendliness of the staff. The cleanliness of everywhere, and how nicely dress she is. The use of the rooms is quite inspired with the lovely, bright dining room and the effort put in to make each area interesting.

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Review of
Cedar Grange
from J T (Daughter of Resident) published on 3 April 2025

Submitted via Website • Report

Overall Experience

Cedar Grange is a lovely home with lovely staff who are always helpful and supportive, overall very pleased with the way the home cares for my mum. She has been a resident since 2018 and is happy there.

Reply from Louise Livesey, Group Support Manager at Cedar Grange

Thank you for taking the time to review your experience at our Cedar Grange Care Centre. We appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review of
Cedar Grange
from D M (Daughter of Resident) published on 3 April 2025

Submitted via Website • Report

Overall Experience

The staff at this care home take excellent care of my mother. She is always dressed in clean clothes that are her own clothes and she is clean and well presented. The activities that are provided keep her well stimulated and interested in taking part with whatever is planned! The photographs are lovely

to see up on the board when we visit. Her bedroom is always spotless and not too hot. We as a family feel reassured that our mother is safe, cared for and happy in the home that we chose for her to live in. Big thank you to all the staff

Reply from Louise Livesey, Group Support Manager at Cedar Grange

Thank you for taking the time to review your experience at our Cedar Grange Care Centre. Your feedback is invaluable to us and we appreciate your kind words and observations. We will ensure that they are shared with our team at the home. We actively encourage feedback and continually endeavour to act upon any suggestions made, ensuring we continue to provide the best care and support for our residents and their families.

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Review of
Cedar Grange
from Adele N (Daughter of Resident) published on 3 April 2025

Submitted via Website • Report

Overall Experience

Cedar Grange is a beautiful care home.The residents all seem well cared for.
There are also activities arranged for them including exercise sessions and crafts.
We are very happy with the care that my Dad receives at Cedar Grange. He is very well looked after and always seems happy.
.The staff are

really helpful and friendly.
We are pleased that we can visit at anytime of the day and don't have to make an appointment like some of the care homes we looked at!

Reply from Louise Livesey, Group Support Manager at Cedar Grange

Thank you for taking the time to review your experience at our Cedar Grange Care Centre. Your feedback is invaluable to us and we appreciate your kind words and observations. We will ensure that they are shared with our team at the home. We actively encourage feedback and continually endeavour to act upon any suggestions made, ensuring we continue to provide the best care and support for our residents and their families.

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Review of
Cedar Grange
from D P (Son of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

I cannot write a poor enough review of this care home. My dad spent a short amount of time here last year, and whilst the nursing staff were great, they were overworked/understaffed. After an initial consultation visit and accepting my dad (who has dementia) I had high hopes... things went downhill

quickly.
They failed to recognise my dads UTI condition and as a result he was difficult to deal with. Rather than diagnosing/helping, they called the police on him as well as trying to charge additional 1-2-1 costs even though there was nobody actually looking after him 1-2-1 when I visited. Within a week of entering the home I was receiving threatening phone calls from the management/owner of the care group informing me I had 48hrs to get my Dad out of the home - this was in direct breach of the contract they had laid out which stated 7 days notice. Avoid.. nothing against the staff, but disgraceful behaviour from the owners.

Reply from Louise Livesey, Group Support Manager at Cedar Grange

We are surprised to have received this review, as it has been nine months since your father left us, and we had not received a complaint from you at the time. We understand how important it is for our families to feel totally confident about the care we provide, and having achieved a Carehome rating of over 9.7 for the last 12 months, we feel that we provide an excellent care home facility. We are sorry that the placement for your father was not successful; it was clearly not the right facility for him, and we must prioritize the safety of our residents and staff. We remain dedicated to delivering exceptional care and transparency. If you need any more information or help, please do not hesitate to contact us directly.

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Review of
Cedar Grange
from R L (Son of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

My mother entered Cedar Grange in October 2024 with both mobility difficulties and vascular dementia. Initially, she found it difficult to settle,but the professionalism and caring staff quickly resolved the problem. She has made friends with some of residents and joined the activities. The most impressive

feature is the rapid response to any health issues.

Reply from Louise Livesey, Group Support Manager at Cedar Grange

Thank you for taking the time to review your experience at our Cedar Grange Care Centre. Your feedback is invaluable to us and we appreciate your kind words and observations. We will ensure that they are shared with our team at the home. We actively encourage feedback and continually endeavour to act upon any suggestions made, ensuring we continue to provide the best care and support for our residents and their families.

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Review of
Cedar Grange
from Norma M (Daughter of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

I wanted you to note the way my Mum was being dressed. I'm only assuming you took note and this last week she has looked good.Matching clothes really good to see.
Thankyou

Reply from Louise Livesey, Group Support Manager at Cedar Grange

Thank you for taking the time to review your experience at our Cedar Grange Care Centre. Your feedback is invaluable to us and we appreciate your kind words and observations. We will ensure that they are shared with our team at the home. We actively encourage feedback and continually endeavour to act upon any suggestions made, ensuring we continue to provide the best care and support for our residents and their families.

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Review of
Cedar Grange
from Adele B (Daughter of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

Always good care from staff, my mum has been In cedar grange for over 3 years and has always been well looked after. They are so gentle when feeding her as it is getting difficult now. It is so hard to pick a good home and I fell luck we picked Cedar Grange.

Reply from Louise Livesey, Group Support Manager at Cedar Grange

Thank you for taking the time to review your experience at our Cedar Grange Care Centre. Your feedback is invaluable to us and we appreciate your kind words and observations. We will ensure that they are shared with our team at the home. We actively encourage feedback and continually endeavour to act upon any suggestions made, ensuring we continue to provide the best care and support for our residents and their families.

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Review of
Cedar Grange
from David B (Son of Resident) published on 1 April 2025

Submitted via Website • Report

Overall Experience

Initially I received a phone call from one member of staff after an information request about the care home. She put my mind at ease and invited me to look round the care home. I met her and was shown a bedroom and all the facilities that were available. I felt at ease and the member of staff answered

all m6 questions. On the day when my mum went in I was very apprehensive and nervous. It went very smoothly. The team were excellent and we sorted mums room out so that it was a home from home whilst my mum and dad had a coffee in the kitchen. As we went to leave the staff member took my Mother to a group and we left feeling that this was the right choice.

Reply from Louise Livesey, Group Support Manager at Cedar Grange

Thank you for taking the time to review your experience at our Cedar Grange Care Centre. Your feedback is invaluable to us and we appreciate your kind words and observations. We will ensure that they are shared with our team at the home. We actively encourage feedback and continually endeavour to act upon any suggestions made, ensuring we continue to provide the best care and support for our residents and their families.

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Review of
Woodlands Manor EMI Care Home
from Natalie R (Daughter of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience

My Mum had been a resident at Woodlands Manor for over 5 years until she sadly passed away in January. Over that time my brother and I have been impressed with the care given by the manager and the other staff. They really do try to make residents feel that Woodlands is their home and the staff are

part of their family. All we can say now is 'Thank you so much'.

Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review of
Cedar Grange
from Howard F (Friend of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

My friend has been at Cedar Grange for over six months now and from day one, he was made to feel welcome and part of the family there. The care he receives is exceptional. There are often events arranged which are lots of fun and bring enjoyment. To everyone. Over Christmas and for his recent birthday,

I was given use of the conservatory to being bring friends and family to celebrate the occasions. All the staff are brilliant.

Reply from Louise Livesey, Group Support Manager at Cedar Grange

Thank you for taking the time to review your experience at our Cedar Grange Care Centre. We appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review of
Ash Croft House
from Helen B (Daughter of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

Mum was sent to Ash Croft House from Aintree Hospital.
The care Mum received was phenomenal. Nothing was too much trouble. Everybody was caring and gave the absolute best care possible.
Mum was poorly throughout the 6 months she was at Ash Croft House. Whenever I left Mum I felt she was in safe

hands and it certainly alleviated the stress I was under, Mum passed away just before Christmas, but in the 6 months she spent there she was treated with respect and love.

Reply from Louise Livesey, Group Support Manager at Ash Croft House

Thank you for taking the time to review your experience of our Ash Croft House Nursing Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review of
Ash Croft House
from Martin O (Son of Resident) published on 11 November 2024

Submitted via Postal Card • Report

Overall Experience

Very impressed with the care given to my mother from all members of staff. They all treat her with kindness and nothing is too much trouble. The care home is clean and well-kept. One further item of note is that there are very rarely any unpleasant smells which is unusual in my experience of care homes.
Overall

- Excellent!

Reply from Louise Livesey, Group Support Manager at Ash Croft House

Thank you for taking the time to review your experience of our Ash Croft House Nursing Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review of
Woodlands Manor EMI Care Home
from J M (Brother-in-law of Resident) published on 24 October 2024

Submitted via Website • Report

Overall Experience

My sister-in-law has been a resident at Woodlands Manor for approximately six months now. She was initially placed there because she was having difficulty living on her own. At first, she found it difficult to settle in there. But, as the time passed by, she is now more contented and happier to be there.

That is down to the dutiful care and attention all the staff have given her whilst she has been there. This has come as a surprise to my wife and I as she has always been a fiercely independent person. No praise is too high for the staff at Woodlands Manor. None more so than the manager who is totally dedicated to ensuring the residents are treated to the highest standards of safeguarding and personal welfare.

Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review of
Woodlands Manor EMI Care Home
from L C (Daughter of Resident) published on 17 October 2024

Submitted via Website • Report

Overall Experience

Dad has only been at Woodlands for a couple of months but he has been welcomed completely and has settled in very well. He seems happy to be at Woodlands, and is well looked after. He complains that there is too much food to eat, which is a first! The manager has gone out of her way to ensure that Dad

receives all the care and attention that he needs. This was especially evident as my dad had a safeguarding issue in place when he first arrived at Woodlands, and the manager ensured that the safeguarding plan was maintained. I can't tell you how much peace of mind this gave the family. My mum is in a care home nearby which belongs to the same group. The manager and her team escort my dad to visit her each week, which is really lovely and much appreciated by the whole family. Thanks Manager and the whole team at Woodlands.

Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review of
Woodlands Manor EMI Care Home
from Leanne S (Granddaughter of Resident) published on 16 October 2024

Submitted via Website • Report

Overall Experience

I was recently contacted by the care home manager to arrange a meeting to discuss Nan's current care needs. The meeting went really well and we were able to prioritise Nan's needs and work out objectives to make sure Nan remains fit and healthy. The care home has also been great at informing me of upcoming

hospital appointments and arranging travel and a carer to attend the appointments with my Nan. This leaves me not having to worry about taking time away from work to attend hospital appointments. Nan remains happy and content in the home and I am more than happy with the efforts that the team always go to to meet my nan's needs. It was really nice to see that the seating area outside the manager's office has been so nicely decorated for the residents. It is so bright and colourful and a lovely place for Nan to sit and socialise.

Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review of
Cedar Grange
from Ann G (Daughter of Resident) published on 12 August 2024

Submitted via Postal Card • Report

Overall Experience

Mum has settled in quickly and is happy and well cared for. She is always clean and her hair is styled. Mum has lovely clothes and they are well looked after too.
The staff are absolutely amazing, warm, friendly and kind. It feels like family already! The staff know Mum's fun, loving, sociable personality

and she enjoys the activities and the time the staff spend with her.
Cedar is always clean and tidy as is Mum's room. The facilities at Cedar are brilliant the pub, shop, cafe and the decking is a lovely feature overlooking the nursery. The dining room overlooks the lovely gardens. The visitor's conservatory is gorgeous, stocked with drinks. Visitors can enjoy a drink in the pub too!

Reply from Louise Livesey, Group Support Manager at Cedar Grange

Thank you for taking the time to review your experience at our Cedar Grange Care Centre. We appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review of
Woodlands Manor EMI Care Home
from Michael C (Husband of Resident) published on 6 August 2024

Submitted via Postal Card • Report

Overall Experience

On Wednesday afternoon, the 17th of July 2024 I drove down to Woodland Manor to celebrate my wife's seventy-eighth birthday. On entering the care home I observed that there was no sign of any birthday celebration preparations. We were then approached by the deputy manager who made enquiries about our

birthday party preferences and wishes for her birthday celebration. And we elected to have it in the kitchen room at three o'clock.
I entered the kitchen alone to make a cup of coffee for her and found the staff extremely busy setting out a large white tablecloth; with a huge birthday cake in the centre of the table. With my wife's name in wonderful pink icing. All the staff were busy putting birthday decorations around the room. They were working hard, doing a wonderful job making a 'my wife's style' birthday party celebrations. The cook entered the room and enquired if the cake with the pink-iced name of my wife upon it was okay? Which it was! A marvellous cake of a large, square design and covered with birthday candles.
I got my wife settled in the kitchen and sitting at the head of the large table. The deputy manager lit all the candles on the birthday cake. And with a little more effort got my reluctant and confused wife to blow out the candles and make a birthday wish, wish a helping 'puff and blow' of directed breath from myself.
All the residents and staff sang happy birthday to her, raising their glasses to toast her on her seventy-eighth birthday. Assistant manager produced a large, decorate knife for my wife to cut her birthday cake, which she did with some assistance from me. It then became too noisy for her and she became confused and distraught then standing up from her chair, she made movement to leave the room and birthday party.
I took her into the quiet dining room to get her settled leaving the staff and residents in the kitchen room to cut, distribute and eat the birthday cake and enjoy the birthday party.
The home manager walked into the dining room to ascertain the reason for my wife's absence from the main birthday party, and also to present her with a lovely birthday card from herself and all the care home staff. A member of staff brought three portions of birthday cake into the dining room for us to eat. We sang happy birthday to her before and after eating our slice of birthday cake and she slowly recovered her good humour.
I cannot thank enough; the Woodland Manor care staff, the deputy manager whose attention to detail and who organised and controlled the attentive staff, the senior cook who made such a wonderful birthday cake, and who then enquired if it was satisfactory, which of course in was for the proof was in the eating of the birthday cake, for not a crumb remained on the empty plate. Also the home manger who walked into the empty dining room to ascertain the reason for my wife's absence from the main birthday party, for my wife suffers from vascular dementia, becomes confused and overwhelmed during noisy events. Then in the quiet of the dining room, gaining her full attention, the manager presented my wife with a lovely birthday card from herself and all the staff of Woodland Manor. It was a wonderful day and a marvellous birthday party, under the difficult condition due to her poor mental health, all made possible by all the staff of Woodland Manor. Thank you all.

Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review of
Cedar Grange
from S S (Daughter of Resident) published on 24 July 2024

Submitted via Postal Card • Report

Overall Experience

Overall feel happy with the home and care Mum receives. It is sometimes hard to get through to the care team to let them know I will visit. This is important as Mum has become more incontinent in the last year and requires the toilet before she leaves the home to prevent accidents.

Reply from Louise Livesey, Group Support Manager at Cedar Grange

Thank you for taking the time to review your experience at our Winscombe Hall Care Centre, we really appreciate your comments and kind words. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Review of
Woodlands Manor EMI Care Home
from K P (Mother of Resident) published on 17 July 2024

Submitted via Postal Card • Report

Overall Experience

I have no complaints at all, in fact only praise. I know my mum is in the best place and I don't have to worry about her. The staff are lovely and the management are so efficient and are professional in all they do.

Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.

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Care Homes Owned by Cedars Care Group in Merseyside

Cedars Care Group Locations in Merseyside (3)

Cedars Care Group Reviews in Merseyside (161)

Cedar Grange

Cedar Grange

Cedar Grange

Cedar Grange

Cedar Grange

Cedar Grange

Cedar Grange

Cedar Grange

Cedar Grange

Woodlands Manor EMI Care Home

Cedar Grange

Ash Croft House

Ash Croft House

Woodlands Manor EMI Care Home

Woodlands Manor EMI Care Home

Woodlands Manor EMI Care Home

Cedar Grange

Woodlands Manor EMI Care Home

Cedar Grange

Woodlands Manor EMI Care Home

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