Stanhope Road, Ashford TN23 5RW
Middle Field Court, Edward Road, Tunbridge Wells TN4 8RP
88 Whitstable Road, Canterbury CT2 8ED
Bath Street, Gravesend DA11 0DG
Walmer Social Education Centre, Liverpool Road, Walmer, Deal CT14 7NW
150 Canterbury Road, Westbrook, Margate CT9 5DD
Gravesham Place, Stuart Road, Gravesend DA11 0BZ
1/2 Hedgerows, Station Road, Staplehurst, Tonbridge TN12 0QQ
Plummers Lane, Tenterden TN30 6TX
Park Farm Road, Folkestone CT19 5DN
Submitted via Website • Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Website • Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Website • Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Website • Report
Reply from Deborah Ford, Registered Manager at Westbrook House
Thank you for your kind words, your review has been shared with the team and I would agree with your comments. I feel proud to be supported by a team of dedicated, supportive and caring staff team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Website • Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Website • Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Website • Report
Reply from Deborah Ford, Registered Manager at Westbrook House
At the time of this complaint Westbrook House was split into two and had a social care registration and a health registration with CQC. This reviewer's mother was in the care of a local health trust, a service occupying part of the building supporting the local acute hospital with discharges and not the social care part of the service. I did at the time contact this reviewer and explain the situation and that this regrettable incident was not my staff. We give her contact details of managers who were supporting staff on the unit her mother was residing at the time. I hope she managed to get answers and explanations to the concerns she raised.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Website • Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Website • Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Website • Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Website • Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Submitted via Website • Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Loading
Loading events
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kent County Council to verify any information. View our terms and conditions.