Nellsar Care Homes in Essex | 1 Care Home

Review of
Silverpoint Court Residential Care Centre
from Pauline F (Wife of Resident) published on 23 August 2024

Submitted via Postal Card • Report

Overall Experience

Thank you to everyone who looked after my husband. I was very happy for him to stay at Silverpoint Court Residential Care Centre. When we walked in, we were made very welcome. All the staff were happy to see us. His room was lovely, with the view, and comfortable. The food was excellent. He felt at

home and was happy to be left there for a week. The manager was very supportive of both of us. We would come to Silverpoint again - excellent.

Reply from Torie Sabbarton, Operations Manager at Silverpoint Court Residential Care Centre

Thank you for this lovely review. It is great to hear that your husband had a good week with us and that you were both made to feel welcome. It was a pleasure to care for your husband, and I will pass on your comments to the team. We look forward to welcoming you again!

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Review of
Silverpoint Court Residential Care Centre
from Jackie C (Daughter of Resident) published on 15 August 2024

Submitted via Postal Card • Report

Overall Experience

Mum's been in your care for 6 months now and as a family, we were very much supported with moving in and the changes that were happening with Mum. Mum has a lovely room overlooking the garden, with a very comfortable position changing bed and TV. The staff have been fabulous with Mum, so patient and

caring. They have even managed to get Mum in the shower, where we have failed in the past! Lovely food and plenty of it. Thank you, I know Mum is in good hands.

Reply from Torie Sabbarton, Operations Manager at Silverpoint Court Residential Care Centre

So pleased to hear you are happy with your mum's care. The team take lots of time to make sure the admission process is as easy as possible, we know this can be such an anxious time for everyone. I will share your feedback with the team, especially our new Chef who really does produce the best foods, he puts his heart and soul into menu planning and ensuring mealtimes are a nourishing and tasty experience! Thank you for your review of the team and the service, it is much appreciated.

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Review of
Silverpoint Court Residential Care Centre
from A R (Daughter of Resident) published on 8 August 2024

Submitted via Postal Card • Report

Overall Experience

My father went to Silverpoint in March 2022 after losing his wife. His dementia meant he was confused for a long time but settled well into routine. The staff have always created him with dignity and kindness. There is a homely feel where all staff are involved with the resident's care. Sadly due to

location and work commitments, we have had to move him closer to where we live. He was happy at Silverpoint and well looked after during his time there.

Reply from Torie Sabbarton, Operations Manager at Silverpoint Court Residential Care Centre

Thank you for this review, we really appreciate the time taken to reflect on the care and support in our home. It has been a pleasure to look after your father and we hope he is settled in well at his new home. We wish him all the best and will share your review with our team. Many thanks!

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Review of
Silverpoint Court Residential Care Centre
from M B (Son of Resident) published on 1 July 2024

Submitted via Website • Report

Overall Experience

My Dad is a resident of Silverpoint and the team looks after him, special mention to one who always goes above and beyond when he is in need of medical attention. The support team are always polite and friendly and have a great relationship with my Dad. They make him feel safe.

Reply from Torie Sabbarton, Operations Manager at Silverpoint Court Residential Care Centre

Thank you for your review, we really appreciate the time taken to provide feedback to us. It is really important that people feel safe in our care and it sounds like your Dad has built some great relationships in his care journey. Feedback is shared with the team at Silverpoint and I know recognition like this is always appreciated!

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Review of
Silverpoint Court Residential Care Centre
from Susan B (Daughter of Resident) published on 29 April 2024

Submitted via Postal Card • Report

Overall Experience

I cannot recommend Silverpoint Court enough, from the management to the chef to carers and care helpers, all are very happy and pleasant and understanding of people's needs. The food is excellent with many choices. The whole care home is spotlessly clean and well-kept. Everyone is very accommodating

and pleasant.

Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Silverpoint Court Residential Care Centre

Thank you so much for this very positive review. We are so pleased that you are happy with the home and the team who care for your relative. The team at Silverpoint Court take the time to really know and understand the residents and their care needs and it is good to know that this has been noted by you when you visit the home. We have also recently worked on the menus to ensure they reflect the resident's preferred choices and it is lovely to hear that you find this to be excellent. I will pass on your lovely comments to our team, who will be thrilled that you feel this way. With kind regards.

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Review of
Silverpoint Court Residential Care Centre
from A F (Daughter of Resident) published on 18 September 2023

Submitted via Postal Card • Report

Overall Experience

My mum has been in the home since January 2022. The care is good. Feel she is being looked after ok. Sometimes there are issues which when taken up are dealt with. Certainly feel the manager runs a tight ship and always know when she is not around! The staff under her in the home help to make it the

nice, friendly home it is. Thank you.

Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Silverpoint Court Residential Care Centre

Thank you for sending us this positive review. I am happy that your dear Mum is being well cared for in our home. We recognise that even in a very well-managed environment, there can be issues that arise, for a variety of reasons, and I am pleased to know that you feel confident in the team to rectify these when they occur. Feedback is the only way for us to know whether the service we provide is meeting expectations and is the catalyst for us to continue to improve, and it is clear from your comments that the management within the home is responsive to your needs. The manager will be thrilled to hear this feedback and to know that her team are ensuring this is a friendly, happy environment for your Mum and yourself. With kindest regards.

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Review of
Silverpoint Court Residential Care Centre
from V D (Nephew of Resident) published on 13 September 2023

Submitted via Postal Card • Report

Overall Experience

Our auntie has been treated with dignity since she has been here. During her stay the staff have managed to clear a leg ulcer that she previously had for over six years. She has also been encouraged to do tasks like personal hygiene and dressing herself. The activities that are organised are very thoughtful

and help and encourage the residents. I am full of admiration for the staff that are marvellous.

Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Silverpoint Court Residential Care Centre

I would like to take this time to thank you so very much for this positive and heart warming review. The team spend a lot of time finding out what our residents like to do and trying to devise a range of activities that will appeal to everybody and they will be thrilled that you hold their efforts in such high esteem. The team also try to promote independence wherever possible, as this gives our residents a feeling of fulfilment and promotes self-esteem. We are also happy that we have been able to support your auntie's ulcerated leg to heal. We will pass on your kind comments to the team at the home and we hope your auntie enjoys as many more happy and fulfilled years as possible with us. With kindest regards,

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Review of
Silverpoint Court Residential Care Centre
from Kerry S (Daughter of Resident) published on 4 September 2023

Submitted via Postal Card • Report

Overall Experience

Went to visit Silverpoint, was very pleased with initial visit, the staff are very good with my mum, the food is very good, definitely would not go hungry. The daily activities are excellent e.g. decorating walking frames, making cakes, keep fit, singing and dancing. I am very pleased with my mum's

care, couldn't ask for any better.

Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Silverpoint Court Residential Care Centre

Thank you so much for giving this lovely review for the home and team. We are so pleased that your experience of having your dear mum stay with us has been so positive. The team work extremely hard to provide a welcoming and engaging environment for both our residents and visitors and I know they will be very grateful to know you have rated their efforts so highly. We will pass your comments on to them. It is also good to know Mum is enjoying the food offered. The catering team have worked hard to build a menu that caters for those special meals that our residents truly enjoy, and they also will be very pleased to know that their work in this area is so well received. With kindest regards

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Review of
Silverpoint Court Residential Care Centre
from Paula H (Daughter of Resident) published on 15 August 2023

Submitted via Postal Card • Report

Overall Experience

My Father is on his third week in Silverpoint, he has been treated very well and nothing is too much trouble. We are really pleased to have found him such a lovely home.

Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Silverpoint Court Residential Care Centre

Thank you so much for this positive review. I am so pleased to hear that your dear father has received the care and treatment you (and we) expect. I know the team at the home takes great pride in ensuring residents are welcomed to the home and in the care that they give, and that they will be happy to know that you feel this way. I will pass your positive comments on to them. We look forward to caring for your father and meeting his needs for a very long time to come. Kind regards.

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Review of
Silverpoint Court Residential Care Centre
from Clare R (Daughter of Resident) published on 17 May 2023

Submitted via Website • Report

Overall Experience

My mum has been a resident at Silverpoint Court for some time now and is very happy here indeed. All of the staff are lovely, friendly and approachable. She has made new friends among the residents, and the activity package keeps her entertained and busy every day.
For someone who was very sociable

before entering the care home, the variety of activities and the fact that there is something every day is perfect for my mum.
Residents and relatives are encouraged to provide feedback at the relative meetings, including suggesting menu items for lunches and dinners.
The environment is lovely, the food is lovely, and the staff are lovely. There is nothing better than hearing your relative say, "I like it here".

Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Silverpoint Court Residential Care Centre

Thank you so much for taking the time to write such a positive review for the home and the team. It is fantastic to hear how the environment and activities at our home are helping to keep your dear Mum entertained and content. The team at the home go to great lengths to promote a homely atmosphere and to ensure residents and their relatives feel welcome and relaxed, as this is, after all, your Mum's home now. They try to encompass all our resident's favourite treats and meals within the menu planning, so each resident can be assured of getting something they like at mealtimes. We are so pleased Mum has settled well and likes living at Silverpoint Court. I was at the home today, and the dining room was buzzing with residents chatting whilst lunch was being served. It is a good time for socialisation. We look forward to your Mum having many more happy moments in our care home. With kindest regards.

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Review of
Silverpoint Court Residential Care Centre
from Lynn K (Daughter of Resident) published on 10 May 2023

Submitted via Postal Card • Report

Overall Experience

I am really pleased with how my mum has settled in - mad most welcome. She had come from another home, which we were not happy with.
Her mood is lovely; I go in to see her, to chat and have a laugh (not cry, that was both of us). She goes to the day room to join in, and the staff are really good with

her. I am so pleased we moved; I can stop worrying!

Reply from Gay Snowdon, Home Manager at Silverpoint Court Residential Care Centre

Thank you very much for your lovely and kind words and for writing a very positive review of the home and the staff. Your mum has settled very well, and I am very pleased that both of you are happy with her stay here in Silverpoint Court. I will pass this information on to our team, who deserved this compliment that you have given. Kind regards.

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Review of
Silverpoint Court Residential Care Centre
from Steve T (Son of Resident) published on 14 November 2022

Submitted via Postal Card • Report

Overall Experience

This last month has been very difficult due to the deteriorating health of my mum. The staff of Silverpoint Court have been their usual cheerful selves and very supportive. They have looked after us as is their norm, and it is a privilege to have such caring staff in the home. I have no hesitation to

recommend them and this facility to anyone in need of excellent 24-hour care.

Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Silverpoint Court Residential Care Centre

Thank you so very much for taking the time to write this very positive review for us, especially at this sad time. Your mum was a much-loved lady, and it has been a pleasure and a privilege to care for her over the time she has spent at Silverpoint Court. I am so pleased to hear how the team supported you. I know your mum's passing touched each and every one of us in some way, as we were so close to her for so long, and she is greatly missed by us all. Thank you for your recommendation. It means a lot. I will pass your kind message on to the team at the home. I am sure they will also be extremely grateful and pleased to know how you felt about them. With very kind regards.

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Review of
Silverpoint Court Residential Care Centre
from Leslie R (Son of Resident) published on 20 October 2022

Submitted via Postal Card • Report

Overall Experience

We have always been delighted with the love and care with which Mum has been treated in her time at Silverpoint. Sadly Mum passed away recently, and we cannot speak highly enough of all the staff for all the attention and sympathetic way that Mum and the family were treated in her final days. A huge

thank you to everyone at Silverpoint for all that they have done.

Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Silverpoint Court Residential Care Centre

Thank you so much for writing this lovely review at this very sad time. Your dear Mum was a lovely lady who was much loved by the team at the home, and all miss her very much and were very sad when she passed away. We are so pleased to hear that you felt treated well toward the end of her life. Families are just as important to us as the people we care for, and the team at the home try to ensure that when a resident's final days come, the family are supported through them, as we all recognise how hard this is to cope with. We will pass your lovely comments on to the team, which I am sure they will be very uplifted by. Please accept our deepest condolences for your loss. With kindest regards

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Review of
Silverpoint Court Residential Care Centre
from S R (Daughter-in-law of Resident) published on 20 October 2022

Submitted via Postal Card • Report

Overall Experience

Wow, what can I say about this care home! My mother-in-law loved it. The carers and staff were really happy to look after my mum-in-law right up to when she went down due to bad health, especially when sadly she passed aways, and she was right to the end treated with dignity.

Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Silverpoint Court Residential Care Centre

Thank you so very much for taking the time to write this lovely review. I was lucky enough to meet your dear mother-in-law, and she was a lovely lady who was much loved by our team at the home. She is dearly missed. We are so pleased to hear your experience of placing and leaving mum-in-law in our care, and we will be sure to pass the lovely comments you have made to the team. Please accept our sincere condolences for your loss and our thanks for allowing us the privilege of caring for Mum-in-law in her final days. With kind regards

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Review of
Silverpoint Court Residential Care Centre
from E B (Resident) assisted by family/friend published on 30 August 2022

Submitted via Postal Card • Report

Overall Experience

Excellent care and attention to all my needs. Lovely and clean. Meals are excellent; if not to my liking, then I can have something different. Nothing is too much for the members of staff; they are friendly and caring.

Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Silverpoint Court Residential Care Centre

We were so pleased to receive these positive comments from you in relation to the care you are receiving and the environment. It has always been important to keep the environment clean and prevent the spread of infection, but even more so in these days of Covid-19, and it is good to know the team's hard work in this area is noted. I am also extremely happy to hear that the team go that extra step to ensure that you receive the meals you enjoy and that nothing you ask for is too much for the team. We pride ourselves on offering an individual and personalised service to all our residents, and these lovely comments go some way to showing that this is taking place. Thank you again, and I wish you a long and happy stay with us.

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Review of
Silverpoint Court Residential Care Centre
from L D (Daughter of Resident) published on 30 August 2022

Submitted via Postal Card • Report

Overall Experience

Excellent care, especially when my father was taken into hospital; they wasted no time in calling an ambulance and welcomed him back when he got back. Kept family informed of what was going on. When you visit, you feel most welcome. Mt father is a lot more happier here, mixing with others, than being

on his own. It has improved his mental health a great deal.

Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Silverpoint Court Residential Care Centre

Thank you so much for taking the time to write this review for the home and team. I am so pleased you feel the home offers excellent care and that the communication you have with the home is good. The team aim to provide a warm and homely environment where the resident and their families are welcomed warmly, and they will be so pleased to hear that their hard work is recognised. I am also pleased for you and for your dear father that he is happier since coming to live with us and that you feel his mental health has improved as well. Maybe he is benefitting from some of the activities provided by our recreation and wellbeing team. With kind regards

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Review of
Silverpoint Court Residential Care Centre
from Cheryl C (Daughter of Resident) published on 22 August 2022

Submitted via Postal Card • Report

Overall Experience

Our mum has been very happy all the time she has been here. She has loved interacting with everyone and loves all the staff.

Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Silverpoint Court Residential Care Centre

Thank you for taking time out to write this review for us. It is good to hear that your dear Mum was happy during her time with us and that she had a good relationship with the team here. Our team pride themselves on making people feel at home, whether that be the person coming to live with us or the relatives who visit them. I will pass your comments on to the team. Many thanks

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Review of
Silverpoint Court Residential Care Centre
from Jill C (Daughter of Resident) published on 22 August 2022

Submitted via Postal Card • Report

Overall Experience

First initial welcome to Silverpoint was incredible; the staff were very welcoming, supportive, friendly and kind. My mother was overwhelmed. This was my mother's first ever stay in a residential home; she had a wonderful week and now wants to attend on a one-day weekly basis. Thank you to all at Silverpoint.

Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Silverpoint Court Residential Care Centre

Thank you for taking the time to write this fantastic review for the home and team. I am so pleased that your mother had such a good week with us and that she wants to continue coming to the home for daycare each week. This is a real testimony to the way in which the team here work to ensure people staying with us for any length of time enjoy their time with us. I also have it on good authority that the team absolutely loved caring for your wonderful Mum and are glad to see her each week, and she has also made some firm friends with the other people living with us. With kind regards.

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Review of
Silverpoint Court Residential Care Centre
from Nicky M (Daughter of Resident) published on 18 August 2022

Submitted via Website • Report

Overall Experience

My dad has been here since March 2022 after the sad death of my mum from Alzheimer’s in February 2022. Quick and complicated, my dad was sent there from Southend Hospital; he has Dementia and is 87.
It was quite a traumatic time, and I only wish we had found Silver Point sooner for my mum. We have

had our ups and downs, but I have to say this home is a really nice home.
My dad moved to Canvey 80 years ago with his parents, lived through the “floods”, and lived overlooking the Creek and Hadleigh Downs all his life. We have now secured him a bedroom with this very view and yachts too! Thank you!
We have had many visits, the staff have always been really good, open and friendly.
We had a visit on 5th August with my daughter from Australia too and all the great-grandchildren. Many thanks to one lady; she was fantastic, and my dad was so happy. Appreciate everything the staff did for us. I can only speak from our own experiences, but I think Silver Point is a lovely home.

Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Silverpoint Court Residential Care Centre

Thank you so much for this positive review. I am sorry about the death of your Mum, but I am pleased to hear that you feel the team at the home has been so open and friendly. Silverpoint Court has always been recognised as a caring environment with a homely and family-orientated feel, and it is good to know that you feel this is still the case today. I am also really pleased to hear that the team have helped you to facilitate a move to a new room where he can have the view he remembers and enjoys. I look forward to Dad spending a long and happy time with us. With kind regards.

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Review of
Silverpoint Court Residential Care Centre
from Denise F (Daughter of Resident) published on 17 August 2022

Submitted via Postal Card • Report

Overall Experience

My mum has recently spent a respite stay of 16 days at Silver Point whilst my dad had a major operation. I cannot praise all the staff enough for the excellent care given to my mum during her stay. Mum now attends one day a week for daycare, which she enjoys.

Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Silverpoint Court Residential Care Centre

Thank you for taking the time to send this positive review for the team and the home. I am glad to hear that the care Mum received whilst staying with us was excellent. The team strive to give the very best care to the residents they possibly can, and I am also glad to hear that Mum is still coming to us for daycare, as she did before Dad went into the hospital and is still enjoying her time with us. I do visit the home regularly and have had the pleasure of meeting and spending time with your Mum and your Dad. I am glad he is on the road to recovery. With very best wishes.

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Nellsar Care Homes Reviews in Essex (59)

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