Nellsar Care Homes in London | 2 Care Homes

Review of
Bromley Park Care Centre
from H D (Friend of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

The staff at Bromley Park have treated our friend with kindness and respect. She has enjoyed her time there. My husband and myself are always informed if there are any health problems and also if she was taken over for a treat.

Reply from Alison Ruddock, Operations & Compliance Manager at Bromley Park Care Centre

Many thanks for such a positive review which help u enormously to measure the service we are giving. We rely on feedback and always welcome feedback.Kind regards, Alison

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Review of
Bromley Park Care Centre
from L C (Partner of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

The house was a good choice for a care home, large bright rooms looking onto a good few garden. Staff and management are always friendly and helpful, both to the residents and me, there is always an upbeat climate, quite different to the home my father was in. Pin numbers are used on the door.

Reply from Alison Ruddock, Operations & Compliance Manager at Bromley Park Care Centre

Thank you for taking the time to give your feedback which we appreciate as it helps us measure the service we are providing.Kind regardsAlison

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Review of
Bromley Park Care Centre
from Judy L (Daughter of Resident) published on 8 April 2025

Submitted via Website • Report

Overall Experience

My dad is very well cared for and loved by all his carers. Bromley Park provides personalised support for our dad and ensures his well-being and safety come first. Dad is happy in his "family", this is particular lovely for us as we do not live close by and can't visit very often. Bromley Park ensure

that we are kept informed of any changes in dad's care plans and his needs. They respond to our suggestions and discuss and explain clearly regarding dad's needs.

Reply from Alison Ruddock, Operations & Compliance Manager at Bromley Park Care Centre

Dear Judy, Many thanks for the lovely feedback and we are delighted that your Dad is happy which in turn gives you peace of mind that he is being cared for well. We are very proactive with the feedback we receive and would welcome any suggestions you may have to enable us to increase our service to 5 stars across all areas.Looking forward to a continued happy experience.Kind regards Alison

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Review of
Meyer House Care Centre
from S C (Daughter of Resident) published on 24 March 2025

Submitted via Website • Report

Overall Experience

I want to say a huge big thank you to all the staff at Meyers Care home, who looked after my terminally ill mum. Although mum was only there a short time before she passed, she was looked after so well. Everyone was friendly and couldn't do enough to make mum comfortable, her time there was a real pleasant

one. Mum loved the choice of food, and the happy atmosphere the staff created.
Thank you to all the amazing staff who work there. We are very grateful to you all.

Reply from Alison Ruddock, Operations & Compliance Manager at Meyer House Care Centre

Thank you so much for taking the time to give such excellent feedback. We appreciate you entrusting your mum to Meyer House and I am so delighted that she found comfort in the last chapter of her life. It was a privilege to care for her and I will pass on your review to the staff and thank them for making such a difference.

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Review of
Bromley Park Care Centre
from Sonia H (Wife of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

I always get a warm welcome when I visit, my husband is happy and well looked after. He enjoys the food. He often thinks he's in a hotel! He loves sitting in the lounge and we enjoy the decor and view of the garden.
The TV room has a very good, big screen.
We both enjoyed the Christmas party yesterday.

The singer was good and encouraged us all to sing along. There were canapes on offer in the dining room with delicious sausage rolls.
Also, rock music and we actually managed to join in the dancing!
I am 90 and my husband is 92 in January. Two staff members and I supported my husband. He could have done with a bigger bed.

Reply from Alison Ruddock, Operations & Compliance Manager at Bromley Park Care Centre

I am delighted you are so satisfied with our service but mostly that you joined in the dancing! I take on board your comments about the bed and we will take those thoughts forward for our onward planning.

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Review of
Bromley Park Care Centre
from L S (Son of Resident) published on 30 September 2024

Submitted via Postal Card • Report

Overall Experience

My mum has lived at the home for over a year. We have been so happy with the care she gets. We receive regular updates and the management team are always happy to update us.

Reply from Alison Ruddock, Operations & Compliance Manager at Bromley Park Care Centre

I am delighted that you are happy with the service your mum receives. We would welcome any suggestions you may have that would help us achieve five stars in all areas. Any ideas, please just pop in to see the management team and let them know. Kind regards, Alison.

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Review of
Bromley Park Care Centre
from R J (Nephew of Resident) published on 30 September 2024

Submitted via Postal Card • Report

Overall Experience

A very good atmosphere to the place.

Reply from Alison Ruddock, Operations & Compliance Manager at Bromley Park Care Centre

Many thanks for providing your feedback. I am delighted that you have scored us so highly and we are always keen to receive suggestions on how we can develop furher. Kind regards, Alison.

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Review of
Bromley Park Care Centre
from V J (Great-Niece of Resident) published on 30 September 2024

Submitted via Postal Card • Report

Overall Experience

A lovely, friendly atmosphere and my aunt is very settled and happy here.

Reply from Alison Ruddock, Operations & Compliance Manager at Bromley Park Care Centre

Wow, what fantastic feedback! Thank you so much for taking the time to send your views, this type of feedback is invaluable for the staff to see the effects of their hard work and helps future clients to choose a care home to meet their needs. Kind regards, Alison.

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Review of
Bromley Park Care Centre
from Glynis T (Daughter of Resident) published on 30 September 2024

Submitted via Postal Card • Report

Overall Experience

I am so happy with Bromley Park Care Centre. My mum is very happy there, all the staff are so nice and happy. I could not wish for a better home.

Reply from Alison Ruddock, Operations & Compliance Manager at Bromley Park Care Centre

This is fantastic to receive and we are grateful to you for taking the time to share your feedback. We will ensure the staff are made aware of the feedback reflecting their care and commitment to the residents. Kind regards, Alison.

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Review of
Bromley Park Care Centre
from P C (Sister of Resident) published on 27 September 2024

Submitted via Website • Report

Overall Experience

My sister is a resident and I cannot fault the care and support I have also personally been given by senior staff - along with 'care and nursing staff - to help see her settle into Bromley Park Care Centre, since her arrival late 2023!
Overall, I have found all staff pleasant, caring, welcoming and

easy to communicate with and equally, have been contacted when necessary to discuss her care.
I find the ambience and furnishings, overall, of the home pleasant for those that wish to 'move around', including the lovely back garden grounds. Perhaps more 'activities' within for those that are 'able' to do so.
My sister has gradually settled down and it is with enormous gratitude I thank all whom have helped her do so! It is difficult sometimes for us, as their family/loved ones, to understand the world they now inhabit which, of course, is even more so for that person!
I would highly recommend Bromley Park Care Centre.

Reply from Silvia Barret, Operations & Compliance Manager at Bromley Park Care Centre

Thank you so much for such a lovely review. Makes me so happy to know that your sister was supported so well by staff to settle. I will share with the team your feedback and I am sure that they will feel motivated to continue with their love and support.

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Review of
Meyer House Care Centre
from S L (Son of Resident) published on 8 August 2024

Submitted via Website • Report

Overall Experience

We would like to thank all of the wonderful staff at Meyer House for their love, care and support to my mother/grandma in her final few weeks and days.
We are eternally grateful for the dignity and love given to her during her end-of-life stay, and we know she was looked after, kept pain-free, included

in the activities when she felt able, and ultimately loved by all the staff.
Thank you all so much.

Reply from Silvia Barret, Operations & Compliance Manager at Meyer House Care Centre

Thank you so much for sharing your positive experience at Meyer House. Gives me peace of mind to know that the team from Meyer House did everything they could to care for your mum, treating her with dignity and love the way she deserved it. We are very sorry for your loss, and we will always remember her beautiful soul.

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Review of
Bromley Park Care Centre
from Hortense K (Husband of Resident) published on 22 July 2024

Submitted via Postal Card • Report

Overall Experience

I think the care home could do with security cameras to make families as well as staff duties feel even more secure. The reason I say this is because my connection went into hospital with septic infection which was caused by a skin condition needing basic health care. The symptoms went undetected and

nearly caused death and if there were cameras, at least the situation with weeks/months leading up to the infection becoming septic, we would have proof of the negation. This would improve the awareness not only for families but for the management.

Reply from Alison Ruddock, Operations & Compliance Manager at Bromley Park Care Centre

Many thanks for your review. I have carefully reviewed the care of your partner and am reassured from the medical notes that the appropriate care was sought as soon as symptoms began and treatment was arranged. I note your suggestion that cameras in the home may be a good idea and we are currently considering this for communal areas taking into account the opinions of residents and relatives and the guidance received from our regulators. Please be assured we welcome your feedback and are happy to meet with you to ensure you are kept fully updated of any changes that may develop and you are involved in the care planning process, kind regards, Alison.

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Review of
Meyer House Care Centre
from Michael S (Son of Resident) published on 19 July 2024

Submitted via Postal Card • Report

Overall Experience

My mother was brought from hospital to Meyer house on 18.6.24 for end-of-life care. When I visited that day, I was very impressed with the cleanliness and professionalism of the staff. My mum's room was bright and airy. I was kept up to date about my mum's condition. Unfortunately due to my mum being

unable to drink or eat, she passed away three days later on 21.6.2024. I was informed immediately about Mum's passing. Many thanks to all the staff who were involved in the care of my mum.

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Review of
Meyer House Care Centre
from Sue J (Daughter of Resident) published on 27 June 2024

Submitted via Postal Card • Report

Overall Experience

We are extremely happy with all aspects of Meyer House. The care is the highest standard and it is a happy and friendly place. My mum is very happy.

Reply from Alison Ruddock, Operations & Compliance Manager at Meyer House Care Centre

Thank you so much for such a wonderful feedback review. I am so pleased we are providing the service that your mum deserves. If you could suggest how we could improve the rooms we would be very grateful. Kind regards.

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Review of
Meyer House Care Centre
from S C (Friend of Resident) published on 20 June 2024

Submitted via Website • Report

Overall Experience

On the whole we are satisfied with the quality of care. Issues arise during meal times, if a resident needs the toilet. There is no sense of urgency from staff, resident becomes agitated, concerned that they will embarrass themselves in the company of others. Concerns that pad changes are not carried

out regularly enough, risk of infection. The care staff are kind and respectful/ night staff are more difficult to know about. The kitchen staff are helpful to the residents, domestic staff are excellent. Activity staff are excellent. The maintenance is good but it's an old building that is in constant need of repair and renovation. The senior staff are always on hand to ensure that residents, family and staff are supported at all times. Concerns are acted on quickly but at times there can be a Lack of feedback/ information re appointments from outside agencies. The front desk staff are helpful, respectful and kind to family and residents. I apologise if I have missed anyone out.

Reply from Alison Ruddock, Operations & Compliance Manager at Meyer House Care Centre

Thank you for your feedback which gives suggestions on areas we can focus on to ensure you have all the information you need and that service users get the most appropriate care for their individual needs. Any future feedback is welcomed as it is extremely helpful. Kind regards.

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Review of
Meyer House Care Centre
from R M (Son of Resident) published on 20 June 2024

Submitted via Website • Report

Overall Experience

Friendly staff, nice people, excellent service, I'm very happy with their care, very recommended my mum is comfortable and eating more and drinking more, which is a relief but her ankle is a concern with the blisters but I did see the nurse for certain cream to use but other than that everything is

excellent.

Reply from Alison Ruddock, Operations & Compliance Manager at Meyer House Care Centre

I am delighted that you feel able to give such positive feedback of the service your mum is receiving and that your medical concerns have been discussed with the nurses for onward review and attention. Do not hesitate in asking for more information regarding her skin management if you need to ensure you are aware of the care plan in place. Kind regards.

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Review of
Meyer House Care Centre
from K C (Daughter of Resident) published on 19 June 2024

Submitted via Website • Report

Overall Experience

Dad is happy and well looked after however some of the staff are a bit 'out of tune' to the fact that we are visiting. For example, when he is taken upstairs to the toilet he is often gone for a very long time also on several occasions he has been brought back down and taken to the dining room but the

staff member has failed to tell us he is back from the loo and we are left sitting waiting. This encroaches on our precious visiting time. The kitchen staff are very good and know what Dad likes to eat and on my most recent visit, one of the staff was really good and very attentive helping Dad to eat. Thank you Meyer House for taking good care of my Dad.

Reply from Alison Ruddock, Operations & Compliance Manager at Meyer House Care Centre

Thank you for your feedback and I note your frustrations when your visiting time is reduced through what would appear to be a lack of communication. We will ensure this will be addressed with the team promptly. Kind regards Alison

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Review of
Bromley Park Care Centre
from K N (Husband of Resident) published on 19 June 2024

Submitted via Postal Card • Report

Overall Experience

When visiting my wife, I am always greeted with smiles from the staff. My wife is always looked after well. They shower, feed, dress her, etc. The staff are very helpful to me. It's nice to take her into the garden in the summer months.
My wife does not do any activities and does not know me anymore.

I am very pleased with Bromley Park.
Well done.

Reply from Alison Ruddock, Operations & Compliance Manager at Bromley Park Care Centre

Many thanks for taking the time to give your feedback which is so helpful in us measuring our performance and customer satisfaction. If you have any suggestions for how we could achieve 5-stars in all areas, we would appreciate your thoughts. Kind regards.

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Review of
Bromley Park Care Centre
from Ronald D (Next of Kin) published on 13 June 2024

Submitted via Postal Card • Report

Overall Experience

Bromley Park Care Centre provides an excellent, caring service for our next of kin resident.
All the staff create a cheerful, happy environment. There is always prompt attention to medical care.

Reply from Sally, Business Support Officers at Bromley Park Care Centre

Thank you for your review. We look forward to continue supporting your relative and also improving our services.

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Review of
Bromley Park Care Centre
from Diane C (Wife of Resident) published on 12 June 2024

Submitted via Postal Card • Report

Overall Experience

My husband has been in the care home fifteen months now. Unfortunately, he cannot participate in any activities as he is not able to. The main staff are excellent but not all of the agency are. They seem to have no initiative. Food is well cooked and varied and since the home has recently been decorated,

it is more homely. I have no complaints.

Reply from Alison Ruddock, Operations & Compliance Manager at Bromley Park Care Centre

Dear Diane, thank you for your feedback which is helpful in improving our service. Your comments are extremely valid and will help us focus on the areas that we could be better. I am delighted that most of the comments and scoring demonstrate we are providing a good service but we can and must always strive to do better. Kind regards, Alison.

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Care Homes Owned by Nellsar Care Homes in London

Nellsar Care Homes Locations in London (2)

Nellsar Care Homes Reviews in London (117)

Bromley Park Care Centre

Bromley Park Care Centre

Bromley Park Care Centre

Meyer House Care Centre

Bromley Park Care Centre

Bromley Park Care Centre

Bromley Park Care Centre

Bromley Park Care Centre

Bromley Park Care Centre

Bromley Park Care Centre

Meyer House Care Centre

Bromley Park Care Centre

Meyer House Care Centre

Meyer House Care Centre

Meyer House Care Centre

Meyer House Care Centre

Meyer House Care Centre

Bromley Park Care Centre

Bromley Park Care Centre

Bromley Park Care Centre

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