Care Homes Owned by Nellsar Care Homes in London
Only the locations & reviews in London for Nellsar Care Homes are showing below.
View the details of all 13 locations (with 981 reviews) owned by Nellsar Care Homes
Nellsar Care Homes Locations in London (2)
75 Bromley Road, Beckenham BR3 5PA
"I always get a warm welcome when I visit, my husband is happy and well looked after. He enjoys the food. He often thinks he's in a hotel!…" Read all 59 reviews
Located on the outskirts of Beckenham, Bromley Park is a residential Care Centre providing specialist 24-hour nursing care for elderly people living with dementia. It offers outstanding amenities and is staffed by a highly-skilled team of nurses and… Read more about Bromley Park Care Centre
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Palliative Care
- 50 Rooms from £1,850 / week
28 Meyer Road, Erith DA8 3SJ
"We would like to thank all of the wonderful staff at Meyer House for their love, care and support to my mother/grandma in her final few…" Read all 55 reviews
Situated in the busy town of Erith in Kent, Meyer House is near to the tranquillity of local countryside but close to the hustle and bustle of London. Staffed by a dedicated and highly trained team of nurses and carers, the purpose-built two-storey Home… Read more about Meyer House Care Centre
- Care Provided
- Nursing
- Residential
- Older Person Care
- Short Term/Respite
- Palliative Care
- 34 Rooms from £1,500 / week
Nellsar Care Homes Reviews in London (114)
Bromley Park Care Centre
from Sonia H (Wife of Resident) published on 17 January 2025Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
The TV room has a very good, big screen.
We both enjoyed the Christmas party yesterday.
Also, rock music and we actually managed to join in the dancing!
I am 90 and my husband is 92 in January. Two staff members and I supported my husband. He could have done with a bigger bed.
Reply from Alison Ruddock, Operations & Compliance Manager at Bromley Park Care Centre
I am delighted you are so satisfied with our service but mostly that you joined in the dancing! I take on board your comments about the bed and we will take those thoughts forward for our onward planning.
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Bromley Park Care Centre
from L S (Son of Resident) published on 30 September 2024Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at Bromley Park Care Centre
I am delighted that you are happy with the service your mum receives. We would welcome any suggestions you may have that would help us achieve five stars in all areas. Any ideas, please just pop in to see the management team and let them know. Kind regards, Alison.
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Bromley Park Care Centre
from R J (Nephew of Resident) published on 30 September 2024Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at Bromley Park Care Centre
Many thanks for providing your feedback. I am delighted that you have scored us so highly and we are always keen to receive suggestions on how we can develop furher. Kind regards, Alison.
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Bromley Park Care Centre
from V J (Great-Niece of Resident) published on 30 September 2024Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at Bromley Park Care Centre
Wow, what fantastic feedback! Thank you so much for taking the time to send your views, this type of feedback is invaluable for the staff to see the effects of their hard work and helps future clients to choose a care home to meet their needs. Kind regards, Alison.
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Bromley Park Care Centre
from Glynis T (Daughter of Resident) published on 30 September 2024Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at Bromley Park Care Centre
This is fantastic to receive and we are grateful to you for taking the time to share your feedback. We will ensure the staff are made aware of the feedback reflecting their care and commitment to the residents. Kind regards, Alison.
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Bromley Park Care Centre
from P C (Sister of Resident) published on 27 September 2024Submitted via Website • Report
Overall Experience
5.0 out of 5
Overall, I have found all staff pleasant, caring, welcoming and
I find the ambience and furnishings, overall, of the home pleasant for those that wish to 'move around', including the lovely back garden grounds. Perhaps more 'activities' within for those that are 'able' to do so.
My sister has gradually settled down and it is with enormous gratitude I thank all whom have helped her do so! It is difficult sometimes for us, as their family/loved ones, to understand the world they now inhabit which, of course, is even more so for that person!
I would highly recommend Bromley Park Care Centre.
Reply from Silvia Barret, Operations & Compliance Manager at Bromley Park Care Centre
Thank you so much for such a lovely review. Makes me so happy to know that your sister was supported so well by staff to settle. I will share with the team your feedback and I am sure that they will feel motivated to continue with their love and support.
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Meyer House Care Centre
from S L (Son of Resident) published on 8 August 2024Submitted via Website • Report
Overall Experience
5.0 out of 5
We are eternally grateful for the dignity and love given to her during her end-of-life stay, and we know she was looked after, kept pain-free, included
Thank you all so much.
Reply from Silvia Barret, Operations & Compliance Manager at Meyer House Care Centre
Thank you so much for sharing your positive experience at Meyer House. Gives me peace of mind to know that the team from Meyer House did everything they could to care for your mum, treating her with dignity and love the way she deserved it. We are very sorry for your loss, and we will always remember her beautiful soul.
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Bromley Park Care Centre
from Hortense K (Husband of Resident) published on 22 July 2024Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at Bromley Park Care Centre
Many thanks for your review. I have carefully reviewed the care of your partner and am reassured from the medical notes that the appropriate care was sought as soon as symptoms began and treatment was arranged. I note your suggestion that cameras in the home may be a good idea and we are currently considering this for communal areas taking into account the opinions of residents and relatives and the guidance received from our regulators. Please be assured we welcome your feedback and are happy to meet with you to ensure you are kept fully updated of any changes that may develop and you are involved in the care planning process, kind regards, Alison.
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Meyer House Care Centre
from Michael S (Son of Resident) published on 19 July 2024Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
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Meyer House Care Centre
from Sue J (Daughter of Resident) published on 27 June 2024Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at Meyer House Care Centre
Thank you so much for such a wonderful feedback review. I am so pleased we are providing the service that your mum deserves. If you could suggest how we could improve the rooms we would be very grateful. Kind regards.
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Meyer House Care Centre
from S C (Friend of Resident) published on 20 June 2024Submitted via Website • Report
Overall Experience
4.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at Meyer House Care Centre
Thank you for your feedback which gives suggestions on areas we can focus on to ensure you have all the information you need and that service users get the most appropriate care for their individual needs. Any future feedback is welcomed as it is extremely helpful. Kind regards.
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Meyer House Care Centre
from R M (Son of Resident) published on 20 June 2024Submitted via Website • Report
Overall Experience
5.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at Meyer House Care Centre
I am delighted that you feel able to give such positive feedback of the service your mum is receiving and that your medical concerns have been discussed with the nurses for onward review and attention. Do not hesitate in asking for more information regarding her skin management if you need to ensure you are aware of the care plan in place. Kind regards.
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Meyer House Care Centre
from K C (Daughter of Resident) published on 19 June 2024Submitted via Website • Report
Overall Experience
4.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at Meyer House Care Centre
Thank you for your feedback and I note your frustrations when your visiting time is reduced through what would appear to be a lack of communication. We will ensure this will be addressed with the team promptly. Kind regards Alison
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Bromley Park Care Centre
from L C (Partner of Resident) published on 19 June 2024Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Cooks also look like people who care about their work.
NHS supported this home.
This home appears to be miles better than the other
Reply from Alison Ruddock, Operations & Compliance Manager at Bromley Park Care Centre
Hi, your feedback is wonderful and reassuring that the service being delivered is appropriate and to a good standard. Thank you very much for your review and as ever be very welcome to suggest any areas where we can improve as they are realised. Kind regards, Alison.
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Bromley Park Care Centre
from K N (Husband of Resident) published on 19 June 2024Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
My wife does not do any activities and does not know me anymore.
Well done.
Reply from Alison Ruddock, Operations & Compliance Manager at Bromley Park Care Centre
Many thanks for taking the time to give your feedback which is so helpful in us measuring our performance and customer satisfaction. If you have any suggestions for how we could achieve 5-stars in all areas, we would appreciate your thoughts. Kind regards.
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Bromley Park Care Centre
from Ronald D (Next of Kin) published on 13 June 2024Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
All the staff create a cheerful, happy environment. There is always prompt attention to medical care.
Reply from Sally, Business Support Officers at Bromley Park Care Centre
Thank you for your review. We look forward to continue supporting your relative and also improving our services.
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Bromley Park Care Centre
from Diane C (Wife of Resident) published on 12 June 2024Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at Bromley Park Care Centre
Dear Diane, thank you for your feedback which is helpful in improving our service. Your comments are extremely valid and will help us focus on the areas that we could be better. I am delighted that most of the comments and scoring demonstrate we are providing a good service but we can and must always strive to do better. Kind regards, Alison.
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Meyer House Care Centre
from C G (Next of Kin) published on 12 June 2024Submitted via Website • Report
Overall Experience
5.0 out of 5
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Meyer House Care Centre
from J M (Daughter of Resident) published on 10 April 2024Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at Meyer House Care Centre
Many thanks for your feedback. I have investigated your concerns alongside another family member's similar feedback and I can only apologise for the upset this has caused. An urgent staff meeting was held to share the feedback and plan improvements with special emphasis on how to manage the resident's property. I am unable to discuss personal, confidential discussion points over this platform but would welcome the opportunity to meet with you to discuss your father's care in more detail where we can build his care plan and meet his and your expectations. I appreciate your positive comments relating to the care, recreation and catering staff who I agree do a sterling role. Please contact me via email if you are agreeable to a meeting and I will respond as soon as received. Kind regards, Alison
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Meyer House Care Centre
from Reginald C (Son-in-law of Resident) published on 10 April 2024Submitted via Postal Card • Report
Overall Experience
1.0 out of 5
Reply from Alison Ruddock, Operations & Compliance Manager at Meyer House Care Centre
Thank you for your feedback. I have investigated the circumstances that you raised and I am aware that the manager has contacted the family and responded in writing explaining the steps she has taken to address your concerns. This is far from the usual feedback we get and I would welcome the opportunity to meet with you and your family to plan a way forward in an effort to meet your expectations and improve your experience. I have visited the home since your comments to see how we can improve and I am pleased to say the standards I saw were positive and areas that could be improved were addressed immediately. A staff meeting was called and clear guidelines of how to manage resident's property were included amongst other discussion points. I sincerely apologise that broken items were not brought to your prompt attention and regret that this has caused you distress. Please contact me on my email below if you are available to meet up and discuss any further. Yours sincerely Alison
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Awards / Recognitions (5)
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