Care Home Owned by Nellsar Care Homes in Surrey

9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Nellsar Care Homes in Surrey

Only the locations & reviews in Surrey for Nellsar Care Homes are showing below.

View the details of all 13 locations (with 981 reviews) owned by Nellsar Care Homes

Nellsar Care Homes Locations in Surrey (1)

 

1 Care Home owned by Nellsar Care Homes in Surrey

Sort by:
Princess Christian Care Centre

Stafford Lake, Knaphill, Woking GU21 2SJ 

9.6 139 reviews
"The care my dad received was compassionate, respectful and professional at all times. Nurses kept me informed of Dad's progress, the ups…"   Read all 139 reviews
Location Type Care Home

Situated in the beautiful village of Bisley, near Woking, Princess Christian is one of the largest and most popular homes of its kind in Surrey, caring for up to 92 elderly and people with a diagnosis of dementia. Staff deliver the highest quality… Read more about Princess Christian Care Centre

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 96 Rooms from £1,700 / week

Nellsar Care Homes Reviews in Surrey (139)

9.7
Nellsar Care Homes has a Group Review Score of 9.7 (9.715) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Nellsar Care Homes must have a Review Score.

Overall Experience

  • 15
  • 5
  • 0
  • 0
  • 0

Date Published

139
5
19
33
106
Review of

Princess Christian Care Centre

from C M (Ex Family Member) published on 27 January 2025
Overall Experience  Overall Experience 4.0 out of 5

We found the staff to be caring and attentive to our loved one.

Reply from Nisha Leo, Home Manager at Princess Christian Care Centre

Thank you for taking the time to share your valuable feedback. We appreciate your input and will make every effort to address the areas that need improvement. Thank you!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Princess Christian Care Centre

from Darren P (Son of Resident) published on 13 January 2025
Overall Experience  Overall Experience 5.0 out of 5

The care my dad received was compassionate, respectful and professional at all times. Nurses kept me informed of Dad's progress, the ups and downs, his change of medication etc., as Alzheimer's slowly took him away from us.

Reply from Mario Taherian, Manager at Princess Christian Care Centre

Many thanks for your feedback about our services. Your feedback is very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Princess Christian Care Centre

from Stephen G (Brother of Resident) published on 2 January 2025
Overall Experience  Overall Experience 5.0 out of 5

My brother is a resident, moving towards final care. The staff have been excellent, being very attentive and caring. Nothing seems to be too much trouble for them.
Due to drugs and suchlike, he can be a little difficult and demanding at times, but the staff are taking it all in their stride and remain
cheerful and encouraging.
Thoroughly recommend Princess Christian Care Centre if one is unfortunate enough to need such care.

Reply from Mario Taherian, Manager at Princess Christian Care Centre

Many thanks for your feedback. I am so happy to hear that our team delivered excellent care to your brother. Your feedback encourages us to continue to deliver excellent care to our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Princess Christian Care Centre

from B D (Daughter of Resident) published on 31 December 2024
Overall Experience  Overall Experience 5.0 out of 5

I have verbally recommended your care and staff several times during the period my mother has spent with you. The staff really care and I am absolutely sure they are the reason she lived so long. Special thanks to the chef who made her personalised food when she refused standard offerings and to the
nurses and carers who knew and understood the person in front of them, my mother.

Reply from Mario Taherian, Manager at Princess Christian Care Centre

Many thanks for your honest feedback. Your feedback will encourage us to continue to provide excellent care and services for our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Princess Christian Care Centre

from C C (Daughter of Resident) published on 15 November 2024
Overall Experience  Overall Experience 4.0 out of 5

My Mother spent over two years at the care home before she passed away. She was well looked after, the activity team were wonderful and she enjoyed taking part in different tasks.
I take happiness in the fact that she was always positive in her surroundings and always told us the staff are very kind
and friendly!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Princess Christian Care Centre

from Patricia H (Wife of Resident) published on 12 September 2024
Overall Experience  Overall Experience 5.0 out of 5

Thank you for looking after my husband so well. All the nurses and care help assistants were wonderful and my husband was so well looked after during his five weeks with you. Thank you again!

Reply from Silvia Barret, Operations & Compliance Manager at Princess Christian Care Centre

Thank you so much for taking time to share your experience at Princess Christian Care Centre. Makes me so happy to hear that your husband is well looked after. Your opinion is so important to us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Princess Christian Care Centre

from Susan S (Daughter of Resident) published on 12 August 2024
Overall Experience  Overall Experience 5.0 out of 5

My mum stayed 12 months in the care of the staff at Princess Christian until her passing in June 2024. The staff were always welcoming in the Pirbright Unit, I felt like one of the family. They kept in contact with me when anything needed to be advised like the doctor's visit and changes in medication.
The food served in the restaurant was always excellent. I was able to eat with Mum antine for £10, a 2-course lunch.

Reply from Silvia Barret, Operations & Compliance Manager at Princess Christian Care Centre

Dear Susan, thank you so much for such a lovely review. I am so happy to hear that you feel that your dear mum was well cared for, and the staff made you feel welcomed every time you visited. I will share your feedback with the team. It will make them very happy.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Princess Christian Care Centre

from Ian W (Husband of Resident) published on 7 August 2024
Overall Experience  Overall Experience 5.0 out of 5

A very well-managed care home which clearly sets out objectives which everyone understands and acts accordingly.
All staff at every level ensure all residents are properly cared for and treated professionally.

Reply from Nisha Leo, Home Manager at Princess Christian Care Centre

Thank you for your kind comments. We are delighted to hear that you find our care home to be well-managed and that our objectives are clearly understood and followed by everyone. We take pride in ensuring that all residents are properly cared for and treated with professionalism at every level. Your feedback is greatly appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Princess Christian Care Centre

from Sophia N (Daughter of Resident) published on 21 June 2024
Overall Experience  Overall Experience 5.0 out of 5

My father currently resides at Princess Christian Care Home. Amazing service, attention to detail, kind staff, informative and professional nurses and doctors. Clean and cheerful atmosphere. Highly recommended.

Reply from Silvia Barret, Operations & Compliance Manager at Princess Christian Care Centre

Thank you so much for such a positive review. I am so happy that you feel that your father is well looked after and the staff are meeting your expectations. I will pass your feedback to the team and I am convinced that would mean the world to them.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Princess Christian Care Centre

from Lin W (Wife of Resident) published on 6 June 2024
Overall Experience  Overall Experience 5.0 out of 5

My husband was transferred from the hospital to the home to receive end-of-life care. His treatment was excellent from day one. The staff were caring and lovely whatever time of day. I am so pleased that his death was so peaceful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Princess Christian Care Centre

from R G (Nephew of Resident) published on 29 May 2024
Overall Experience  Overall Experience 4.0 out of 5

When I visited, I found the staff very welcoming and helpful. They are always caring and interacting with the residents who seem very happy. The quality of the food is good. The rooms are kept clean. Overall, in my opinion, the care home is good value for money.

Reply from Mario Taherian, Manager at Princess Christian Care Centre

Many thanks for your feedback. Your feedback helps and encourages us to private excellent care to our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Princess Christian Care Centre

from Karen H (Daughter of Resident) published on 20 May 2024
Overall Experience  Overall Experience 4.0 out of 5

Whenever I visited my father the staff were always very pleased and helpful. My dad seemed happy enough and comfortable.

Reply from Silvia Barret, Operations & Compliance Manager at Princess Christian Care Centre

Thank you so much for sharing your experience at Princess Christian Care Centre. I am really happy that you feel that your dad is happy and content.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Princess Christian Care Centre

from Mark C (Son of Resident) published on 16 May 2024
Overall Experience  Overall Experience 5.0 out of 5

My father stayed for respite for 5 weeks after being in and out of hospital many times over the last 6 months. The care and attention he received from all staff in the care home was second to none. Excellent care from the nursing team, very friendly and polite. Clothes were regularly washed and the
home was fresh and tidy. He is doing so well and much stronger since his stay. He was wheeled in a wheelchair and walked out with the aid of a frame.

Reply from Silvia Barret, Operations & Compliance Manager at Princess Christian Care Centre

Dear Mark, thank you so much for taking the time to share your experience at Princess Christian Care Centre. Gives me peace of mind to find out that your father had a good experience while he was cared for in our care home. I am so happy that he is doing well and that we could be part of his progress with his condition. Your feedback is very important to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Princess Christian Care Centre

from S B (Daughter of Resident) published on 8 May 2024
Overall Experience  Overall Experience 5.0 out of 5

All staff were very caring to myself and my mother who is a resident and has dementia when my father, also a resident passed away.
They have continued to care for and support Mum at this difficult time.

Reply from Mario Taherian, Manager at Princess Christian Care Centre

Many thanks for your lovely comment. Certainly, your feedback will encourage us to continue to deliver excellent care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Princess Christian Care Centre

from H B (Wife of Resident) published on 26 April 2024
Overall Experience  Overall Experience 4.0 out of 5

Excellent service, very polite, caring and considerate.
They made his final weeks as comfortable as possible.

Reply from Silvia Barret, Operations & Compliance Manager at Princess Christian Care Centre

Thank you so much for taking time to share your experience at Princess Christian Care Centre. Gives me great comfort to know that the staff showed empathy, care, and supported your husband in a dignified way.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Princess Christian Care Centre

from Roger D (Brother-in-law of Resident) published on 23 April 2024
Overall Experience  Overall Experience 5.0 out of 5

We visit my brother-in-law regularly and always find him very well cared for and the staff always polite and very friendly. He seems content and much more settled. His clothing is always clean and he looks smart. The building is always tidy and looks well cared for. We are aware that there are various
activities that are provided which he enjoys. The staff are always friendly and keep us fully informed of any changes in his condition that they think we should be aware of. We are completely satisfied with the care, consideration and support that he is receiving.

Reply from Silvia Barret, Operations & Compliance Manager at Princess Christian Care Centre

Thank you so much for taking the time to write such a positive review. I am trilled that you feel that your brother in law is well cared by staff. Your opinion is very important to us, helping to improve our standard of care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Princess Christian Care Centre

from Denise B (Daughter of Resident) published on 16 April 2024
Overall Experience  Overall Experience 5.0 out of 5

Every single member I met were wonderful, caring, friendly and supportive. No complaints whatsoever. Thank you all so very much.

Reply from Silvia Barret, Operations & Compliance Manager at Princess Christian Care Centre

Thank you so much for taking the time to express your experience at Princess Christian Care Centre. Your opinion is valuable to us, helping to improve our standards of care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Princess Christian Care Centre

from Farid S (Son of Resident) published on 10 April 2024
Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home. My mother has been there for 2 years and she is mentally and physically better than when she went there. The staff are fantastic and show a lot of care. The management is outstanding and it shows everywhere you look. Visitors are made welcome and relatives and friends
can enjoy the company of their loved ones in a presentable and relaxed atmosphere. All occasions are celebrated and this month the care home arranged an excellent Nowruz party celebrating the first day of spring and a new year for many across the globe. A huge thank you to everyone at Princess Christian.

Reply from Silvia Barret, Operations & Compliance Manager at Princess Christian Care Centre

Thank you so much for your lovely feedback. It is a delight to know that all the staff are providing such a good service. I will make sure the staff are aware of the difference they make with the care they give.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Princess Christian Care Centre

from Carol F (Sister of Resident) published on 10 April 2024
Overall Experience  Overall Experience 5.0 out of 5

My brother has been extremely well cared for by a fantastic team of staff since 2019. His needs are highly complex so he needs a high level of skilled care to keep him safe and well. The staff demonstrate remarkable skills and dedication every day. They show him respect and protect his dignity always.
They are completely non-judgemental despite him sometimes displaying challenging behaviour. They have given me unconditional support at all times which is a great comfort.
The management is second to none; teamwork is exceptional throughout the home.
I am so grateful to everyone.

Reply from Silvia Barret, Operations & Compliance Manager at Princess Christian Care Centre

Thank you so much for your lovely feedback. Your feedback is very important to us and will motivate the staff to continue to deliver excellent care for our residents. I am so happy to hear that you feel that your brother is treated with dignity and respect as he should be. Your feedback is going to make the Princess Christian's team very happy.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Princess Christian Care Centre

from Peter W (Husband of Resident) published on 15 March 2024
Overall Experience  Overall Experience 5.0 out of 5

My wife is being well looked after.
She is safe and is being kept busy whenever possible. She is well-fed.

Reply from Mario Taherian, Manager at Princess Christian Care Centre

Many thanks for your lovely comment about our services. We are very much appreciated


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Loading...

Awards / Recognitions (5)

Loading...

Loading

Loading
Loading

Loading

Loading

Loading

Loading

Loading events

Loading