Aurem Care in Cheshire | 1 Care Home

Review of
Hillcrest
from David M (Son of Resident) published on 4 February 2025

Submitted via Website • Report

Overall Experience

The staff were professionals during my mothers residency. Always polite, and providing health updates if anything had changed. Great care home and staff. During her decline with dementia I could have not asked for a more supportive home for her.

Reply from Lorraine Purvor, Home Manager at Hillcrest

Its lovely to hear your comments about our home, care and staff. I will pass on to the team, many thanks.

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Review of
Hillcrest
from Mags P (Daughter of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

My mum recently passed away after around 18 months at Hillcrest. Before she passed away she had been quite ill and bed bound as well as having had dementia for around 4 years. I cannot praise the team at Hillcrest enough, the support they gave me and our family was second only to the care they gave

Mum. I guess its easy when folk have dementia to not see them as still being a person, quite the contrary from the Hillcrest team who treated mum with such respect, compassion and fondness that helped mum throughout her time with them. Its so very true that any team is only as good as its leader, the manager is immense and walks that path between being a great support and holding up the mirror with such skill.
They truly felt like part of my extended family and want to thank them all for their support, preparedness to laugh with me when the time was right and know when I needed time to cry. You are amazing xx

Reply from Lorraine Purvor, Home Manager at Hillcrest

Thank you so much for your lovely comments - its much appreciated. I am very proud to pass these on to our lovely hardworking staff - those you see and those you don't behind the scenes - that make up the team. We try our very best to create a homely welcoming atmosphere for our residents and their families.

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Review of
Hillcrest
from M G (Son of Resident) published on 14 January 2025

Submitted via Postal Card • Report

Overall Experience

Mum has been a resident at Hillcrest since November. She settled in very quickly, which came as a surprise knowing mum. Which I can only put down to the professional and caring staff who made her feel welcome and safe.
The care has been excellent and any incident for example a fall, is always notified

to me by phone and what action they have taken.
I wouldn't want mum anywhere else.

Reply from Lorraine Purvor, Home Manager at Hillcrest

Many thanks for taking the time to complete a review for us, we value you comments, which help us to improve were required. Its lovely to hear that you 'wouldn't put Mum anywhere else'.

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Review of
Hillcrest
from Jennie W (Daughter of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience

My mother, who is 94-years-old, has been a resident at Hillcrest for 18 months. She originally went in for respite after a fall, but decided she felt safer and stayed. The home is very homely but run very professionally. The staff are caring and encourage my mum to socialise with other residents but

allow her to have her own space when she needs it to rest. The medical support is excellent, having a Sister visit every Wednesday and the staff always ring me to report back on test results and consultations. The manger is knowledgeable and reports any change in my mother to me. She runs a very happy home and the staff work well as a team. My mother is very settled and comfortable at Hillcrest.

Reply from Lorraine Purvor, Home Manager at Hillcrest

Many thanks for taking the time to engage and conduct a review for us. It means a lot to us to hear your lovely words regarding the standard of care we deliver, that mum is settled and comfortable and that we are homely, professional and work well together as a team. I will pass on your lovely comments.

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Review of
Hillcrest
from R E (Son-in-law of Resident) published on 23 May 2024

Submitted via Postal Card • Report

Overall Experience

Excellent care by all the staff of my Mother-in-law. Communication with us was also very good.

Reply from Chip (Mawson Chipchase), Business Development Manager at Hillcrest

Thank you for your review & kind words about our home.

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Review of
Hillcrest
from W E (Daughter of Resident) published on 17 May 2024

Submitted via Postal Card • Report

Overall Experience

My Mum has been at Hillcrest for almost two years. She has been well cared for during this time. At the end of her life she was treated with dignity and necessary professionals were brought in to be consulted regarding care.
The care home gave us free access and dealt well with this most difficult

time for us as a family.

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Review of
Hillcrest
from Margaret B (Daughter of Resident) published on 31 January 2024

Submitted via Website • Report

Overall Experience

My mother is well cared for and is very happy and content at Hillcrest. The staff are amazing. They are very professional and caring. Communication between myself and the staff is very good. I am kept informed of any issues regarding my mother. I am pleased my mother is well cared for and safe at Hillcrest.

Reply from Lorraine Purvor, Manager at Hillcrest

Thank you for taking the time to conduct and send through a review for Hillcrest, we appreciate your lovely comments, they make all the hard work worthwhile.

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Review of
Hillcrest
from Dianne S (Sister of Resident) published on 23 January 2024

Submitted via Postal Card • Report

Overall Experience

She is well cared for, kept well-informed on all matters concerning her. She is kept clean and tidy at all times, she's happy and content there which she is, in her own way, just having bad days at times. Happy for all the care she is receiving, and safe.

Reply from Chip (Mawson Chipchase), Business Development Manager at Hillcrest

We really appreciate your kind words and observations about the care at Hillcrest. Our team really take pride in the care they deliver to our residents. Thank you.

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Review of
Hillcrest
from Pauline D (Sister of Resident) published on 23 January 2024

Submitted via Postal Card • Report

Overall Experience

My sister and deceased husband have been residing at Hillcrest for 3 years.
My sister's husband passed away just over a year ago, I cannot fault the care they have both received in Hillcrest and how the care of my sister still is over and above as things can be very difficult with her, she is very

happy there and everyone is very professional and very caring, I am kept informed on a regular basis and any issues discussed. I can only speak highly of Hillcrest.

Reply from Chip (Mawson Chipchase), Business Development Manager at Hillcrest

Thank you for your kind comments - communication and empathy are so important in making sure that people are well cared for. The team work hard to get to know each resident and understand the important little things that mean a lot. We will make sure that your kind words are passed on to the team.

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Review of
Hillcrest
from Liz S (Daughter of Resident) published on 23 January 2024

Submitted via Website • Report

Overall Experience

Mum has been a resident since 2022. She has dementia and is 96.
Hillcrest is a warm friendly welcoming place. Staff are always on hand to help. Mum is very well cared for and feels loved and valued.
Management staff are always ready to listen and help. They care both for the resident as well as the

wider family.

Reply from Chip (Mawson Chipchase), Business Development Manager at Hillcrest

We always do our best to make sure that everyone feels at home and cared for at Hillcrest. Your kind words mean a lot and we will make sure that they are passed on for all to appreciate.

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Review of
Hillcrest
from Alan J (Son of Resident) published on 23 January 2024

Submitted via Website • Report

Overall Experience

My mum has lived at Hillcrest for nearly five years, she is very content and I am extremely impressed with the high level of care she receives, the staff are very friendly and professional, Mum says the food is excellent and receives a lot of loving care, I would totally recommend Hillcrest.

Reply from Chip (Mawson Chipchase), Business Development Manager at Hillcrest

Thank you for your kind words about our home & team members. Our team take pride in the care and support given to all of our residents and your comments mean so much to us all.

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Review of
Hillcrest
from Karen J (Daughter of Resident) published on 18 January 2024

Submitted via Website • Report

Overall Experience

Always found the staff excellent and caring not only for my mum but also in the support to myself - knowledgeable and caring.
My mum is happy and well looked after and supported.
I am kept informed by telephone if Mum has any issues
Mum has hairdresser and chiropodist visits as required and is

attended by nurse call-outs if she is struggling with anything.

Reply from Lorraine Purvor, Manager at Hillcrest

Thank you for taking the time to review our service and it is lovely to hear that you feel supported too. We do try to make the home feel like a family.

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Review of
Hillcrest
from Anthony Keith C (Son of Resident) published on 17 January 2024

Submitted via Website • Report

Overall Experience

The care my mother has received has been the best, she is so well looked after nothing is too much for them from the manager down to the care staff. My mum has been there since June 2022 and I can’t thank them enough for the way they look after her.

Reply from Lorraine Purvor, Manager at Hillcrest

Thank you for taking the time to complete a review for us, your relative is certainly a character within the home. Long may it continue.

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Review of
Hillcrest
from G F (Daughter of Resident) published on 17 January 2024

Submitted via Website • Report

Overall Experience

We cannot fault the staff at Hillcrest Care Home they are so caring and so lovely with mum. She was very unsettled when she came in and they have made every effort to settle her in and make sure she is comfortable.

Reply from Lorraine Purvor, Manager at Hillcrest

Many thanks for taking the time to review our service, it's always lovely to hear your comments, I will ensure they are passed onto the staff.

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Review of
Hillcrest
from S N (Daughter of Resident) published on 17 January 2024

Submitted via Website • Report

Overall Experience

My mum has been at Hillcrest for nearly 10 months now and I've found everyone to be welcoming, thoughtful and kind. The team of carers are attentive to my mum's comfort and individual needs and I feel there is genuine care for her well-being. It’s been a journey learning about my mum's condition and

the management team and carers have always been there to offer sound advice when needed. It really does make such a difference knowing my mum is safe and cared for by the team.

Reply from Lorraine Purvor, Manager at Hillcrest

Thank you for taking the time to complete a review for us, Mum's wellbeing is at the heart of what we do, we will ensure your comments are passed onto the staff.

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Review of
Hillcrest
from S W (Daughter of Resident) published on 13 December 2023

Submitted via Website • Report

Overall Experience

As always every effort is made to accommodate the individual needs of residents. As well as providing a good standard of physical care, staff also recognise the importance of maintaining close relationships with family and friends. This home continues to provide professional support alongside kindness

and gentle humour. Keep up the good work.

Reply from Lorraine Purvor, Manager at Hillcrest

How lovely to hear your comments, many thanks for taking the time to leave us a review.

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Review of
Hillcrest
from Janet G (Daughter of Resident) published on 5 December 2023

Submitted via Postal Card • Report

Overall Experience

My mum has been at Hillcrest for 20 months now. A great weight has been lifted off my shoulders as an 'only' one. She is a much happier person now, being excellently looked after by a supportive team, comprising a manager, assistant manager, carers, caterers and cleaning staff. She recently had a blood

clot and this was discovered by one of the lovely carers and immediate action was taken. I would not hesitate to recommend Hillcrest to any of my friends looking for care for their parents.

Reply from Lorraine Purvor, Manager at Hillcrest

Thank you for your kind words of appreciation, these will be passed onto the staff.

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Review of
Hillcrest
from J C (Wife of Resident) published on 4 December 2023

Submitted via Postal Card • Report

Overall Experience

I rate Hillcrest very highly, my husband has been here over 2 years and is content. The staff are always cheerful and the care manager is superb with a most difficult job.

Reply from Lorraine Purvor, Manager at Hillcrest

Lovely to hear your comments about our home and staff, thank you for taking the time to send your review.

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Review of
Hillcrest
from P B (Daughter of Resident) published on 21 November 2023

Submitted via Website • Report

Overall Experience

Mum has been a resident of Hillcrest Care Home for 2 years and I am very happy with her care. Management and staff are professional, caring, and devoted in their roles. I would highly recommend Hillcrest to anyone looking for residential care for their special family member.

Reply from Lorraine Purvor, Manager at Hillcrest

Many thanks for taking the time to review us, we pass these comments on to the staff.

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Review of
Hillcrest
from Lesley D (Daughter of Resident) published on 21 November 2023

Submitted via Postal Card • Report

Overall Experience

As a family, we are extremely happy with Dad's care. We feel confident that staff always have Dad's best interests at the centre of his care. We find all staff very welcoming and informative. Dad is always very clean and smart. The food and entertainment are fabulous.

Reply from Lorraine Purvor, Manager at Hillcrest

Lovely to hear your comments, thank you for taking the time to complete this, we will ensure the staff see your comments.

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Care Home Owned by Aurem Care in Cheshire

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