Aurem Care in Derbyshire | 2 Care Homes

Review of
Kilburn Care Home
from D P (Son of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

I highly recommend this care home. The members of staff are caring, warm, professional, and excellent at keeping me informed. My Mother requires specific care with her dementia and help with her mobility, she always looks presentable and clean, and the housekeeping A*. The management are always available

to contact if required and are very caring and understanding.
Thank you.

Reply from Mawson Chipchase, Marketing & Communications Manager at Kilburn Care Home

Thank you for your lovely review of our home. It is a pleasure to support your mother in her care needs and we will ensure that the team receive your feedback on their care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kilburn Care Home
from Alan S (Husband of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Staffing on the cusp. Enough to cover residents' needs but only needs one shortage or a problem and the system struggles. Staff cannot provide and extra support or interaction as all time is taken with basic caring.
No time for regular showering, etc.
Activities all fine motor table-based, group involvement

gross movement.
Outside needs general tidy up, and regular clearing of smoking litter.
Internally decor, especially rooms needs a freshen-up.
The Menu could do with a revamp.

Reply from Mawson Chipchase, Marketing & Communications Manager at Kilburn Care Home

Thank you for taking the time to share your review. We are truly sorry to hear that your experience did not meet your expectations. At Kilburn, we are dedicated to providing the highest standard of care for our residents, and we continuously review our staffing levels to ensure we meet their individual needs. We would appreciate the opportunity to discuss your concerns in more detail and work towards a positive resolution. Please feel free to contact us to arrange a convenient time to meet with our home manager. Your input is invaluable in helping us enhance our services and ensure the well-being of our residents. Thank you once again for your review, and we look forward to the opportunity to speak with you soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kilburn Care Home
from A W (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

My one complaint is the fact that Kilburn care home desperately needs more staff. My other complaint about Kilburn Care Home is their phone service. They seem to operate with one phone line and as an outsider the hours I've spent waiting for the phone to be answered. My father has been in the home for

over 5 years now.

Reply from Mawson Chipchase, Marketing & Communications Manager at Kilburn Care Home

Thank you for sharing your thoughts with us. We're sorry to hear that your experience has not been as positive as we strive for. Providing the highest standard of care to our residents is our top priority, and we regularly review our staffing levels to ensure they meet the varying needs of those in our care. We are please to let you know that we're in the process of upgrading our telephone system, with the new setup set to roll out very soon. We're confident this will make communication easier and enhance the overall experience for residents and families. We'd really value the chance to discuss your concerns further. Please don't hesitate to reach out to arrange a meeting with our home manager at a time that works best for you. Your review is incredibly important to us, and we're committed to making improvements wherever we can. Thank you again for taking the time to leave a review, and we hope to speak with you soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brimington Care Home
from Jayne L (Daughter of Resident) published on 8 October 2024

Submitted via Website • Report

Overall Experience

I have nothing but praise for the management and staff at this care home. We chose this home as it felt welcoming and friendly with a lovely atmosphere. My dad is happy and well cared for. The staff are always friendly to him and our family. What was a frightening experience and emotional experience

for us has been made easier by help from the manager and staff. It's so lovely to see Dad joining in all activities provided by the team. He seems happy in his new home. Thank you.

Reply from Clare Bates, Home Manager at Brimington Care Home

Thank you, Jayne, so much for your lovely kind comments. I will make sure I pass it on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kilburn Care Home
from Trevor H (Resident) published on 9 April 2024

Submitted via Postal Card • Report

Overall Experience

I am happy at Kilburn. The staff look after me well. I'm not a mixer with people but when I do join in with activities I enjoy them. There is a good variety of food choices at meal times and the snack trolley.

Reply from Chip (Mawson Chipchase), Business Development Manager at Kilburn Care Home

Thank you for your kind review - It is great to receive feedback from those we are directly caring for and a pleasure to have you as part of our home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kilburn Care Home
from H R (Daughter of Resident) published on 9 April 2024

Submitted via Website • Report

Overall Experience

The staff is very friendly and always offers drinks when we visit. The care my dad has had has been lovely. The staff meet his needs and are very good and attentive to him when needed. The back garden needs a good tidy up and would suggest a designated area for smoke breaks not in full view of the main

doors. The main decor is dated and needs a makeover (which they are in motion now). I feel they would benefit from more entertainment/activity in the day/evening. All around very nice homely and friendly. Dad has settled well. The cook is very friendly. I would suggest a snack bowl of fresh fruit/yoghurts etc. would be nice.

Reply from Chip (Mawson Chipchase), Business Development Manager at Kilburn Care Home

Thank you for your feedback. We are pleased to hear that you are happy with your father's care & support from our team. They really do take pride in meeting the needs of the residents. We would welcome the opportunity to discuss the other points raised in your review with us directly & hope to improve these scores for you in the near future.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kilburn Care Home
from Sally G (Daughter of Resident) published on 2 April 2024

Submitted via Website • Report

Overall Experience

My dad has been in a few different care homes now as his dementia progresses. This home is by far the most comfortable, friendly and accommodating. The home is clean and welcoming and the staff friendly and calm.

Reply from Amy Weston, Manager at Kilburn Care Home

Thank you for your reveiw, it is greatly appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kilburn Care Home
from Teresa B (Daughter of Resident) published on 28 March 2024

Submitted via Website • Report

Overall Experience

I am satisfied with the care that the lovely staff take with my Mother making sure she has her everything she needs. And they are friendly and welcoming when I can go see her.
I am thankful they are there for Mum's situation.

Reply from Amy Weston, Manager at Kilburn Care Home

Thank you for taking the time to give us your review, it is greatly appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kilburn Care Home
from Charles M (Son of Resident) published on 13 March 2024

Submitted via Website • Report

Overall Experience

I find the care given to my mother to be very good, she is well cared for, her needs are met in full, she is assisted whenever needed, the food is good, the atmosphere, facilities and care are very warm and welcoming. There are a range of varying activities provided for recreation by the staff, overall

the care provided is excellent and both Mother and myself are satisfied with it, it's implementation and improvement.

Reply from Amy Weston, Manager at Kilburn Care Home

Thank you for taking the time to give feedback, it is greatly appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brimington Care Home
from Susan R (Daughter of Resident) published on 6 March 2024

Submitted via Website • Report

Overall Experience

The care home staff and management are very friendly polite and professional. Staff interact very well with residents and are very caring. Everyone is so welcoming when myself and other members of the family visit. The care home is well-decorated and kept very tidy.
The meals are very appetizing and

there is a good variety of food daily.
Residents are well entertained and motivated with daily activities and craft making, singing mornings and visits out.
The care home is excellent in every way and I can rest assured my mum is well looked after, treated with dignity, safe and most of all happy in her new home.
I would definitely recommend this care home.

Reply from Clare Bates, Manager at Brimington Care Home

Thank you for your lovely review, I will make sure I feed this back to the team, again thank you

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brimington Care Home
from Vicky C (Granddaughter of Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience

Staff very friendly and helpful. Would recommend care home to others.

Reply from clare bates, Manager at Brimington Care Home

Thank you so much for your lovely comments; I will make sure to pass them on to the rest of the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brimington Care Home
from Lynda A (Friend of Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience

Brilliant care home, been visiting for the last few years as my mother and two aunties were in there. Now visiting my best friend, who is a resident in the care home. All the staff and the manager are fantastic, really caring and helpful, nothing too much trouble. Would highly recommend.

Reply from Clare Bates, Manager at Brimington Care Home

Thank you for your kind comments; I will make sure I pass them on to the rest of the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brimington Care Home
from Julie D (Daughter of Resident) published on 31 January 2024

Submitted via Website • Report

Overall Experience

Mother was taken in on respite, with the option of staying. As a family, we were unable to cope with her demands. Can't believe how lucky we are, the home/staff are friendly, get know the residents very quickly and their visitors, feels like you are part of a large family, very happy leaving Mum. The

home itself is extremely clean and tidy, with some stimulation during the day. Always snacks/drinks available. Everything you want for a parent.

Reply from Clare Bates, Manager at Brimington Care Home

Thank you for your lovely comments, I will make sure we pass them on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brimington Care Home
from Stephen D (Son-in-law of Resident) published on 31 January 2024

Submitted via Website • Report

Overall Experience

My mother-in-law has always been treated with respect and has been cared for really well. Medical care has also been really good. The staff are hard-working and always do their best to make the residents feel at home and their visitors welcome.

Reply from clare bates, Manager at Brimington Care Home

Thankyou for your lovely comments, I will make sure I pass them onto the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brimington Care Home
from Steve W (Son-in-law of Resident) published on 30 January 2024

Submitted via Website • Report

Overall Experience

Reputation says a lot when it comes to caring for your parents, and whilst there’s not much positivity to be said about other care homes in the area, Brimington Care Home shines brightly in comparison.

Reply from Clare Bates, Manager at Brimington Care Home

Thank you for your lovely feedback I will make sure I pass it onto the rest of the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kilburn Care Home
from L G (Grandson of Resident) published on 30 January 2024

Submitted via Website • Report

Overall Experience

Very well-run nursing home, they take good care of my grandmother and support her and her needs. She’s settled in very well with the nurse's help and support and her health has improved since her arrival in May of 2023.

Reply from Amy Weston, Manager at Kilburn Care Home

Thank you for taking the time to feedback, it is very much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kilburn Care Home
from T C (Daughter of Resident) published on 29 January 2024

Submitted via Website • Report

Overall Experience

My dad moved to Kilburn from the hospital in November and it is now his permanent home. The staff have been brilliant at settling him in, making him feel at home and part of the Kilburn family. They know his likes, dislikes and preferred routines and provide activities to keep him stimulated and engaged.

They have also arranged for Dad to have a regular visit from the Church which is important to him. Previously Dad had been very poorly and couldn’t look after himself independently so now he feels safe, secure and reassured that caring staff are always around. The weekly visit from the GP is really good to make sure we are on top of his conditions. I also appreciate how staff organise Dad’s hospital appointments etc. Dad was really lonely after we lost Mum so now he has people around him to chat to he is becoming more himself again. Can’t thank the lovely staff and great manager enough for making this transition seamless and reassuring and for being so welcoming to us as a family.

Reply from Amy Weston, Manager at Kilburn Care Home

Thank you for taking the time to give your feedback, it is greatly appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brimington Care Home
from Elizabeth Ann W (Daughter of Resident) published on 25 January 2024

Submitted via Website • Report

Overall Experience

I find the staff are always very caring and helpful. If I ever ask for help while I’m there visiting, they are always happy to oblige. My parents are as happy as can be under the circumstances of their condition, they are loved and cared for. My parents always smile at the carers, they wouldn’t do that

if they weren’t happy. The care home always smells nice and clean, which is very important to me, the bedroom/bedding is always clean.

Reply from Clare Bates, Manager at Brimington Care Home

Thank you so very much for your lovely kind comments, I will make sure I pass this on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brimington Care Home
from Derek C (Son-in-law of Resident) published on 25 January 2024

Submitted via Postal Card • Report

Overall Experience

I like how we can visit at any time. We are always made welcome by all the staff. I am impressed with how caring all the staff are with all the residents. We are kept up to date with all Mum's medical needs. She is always kept clean and tidy. She is always asked if she would like to join in with any

activities. Mum always says how nice the meals are. I would really recommend this care home to any family that may need one.

Reply from clare bates, Manager at Brimington Care Home

Thank you for taking the time to complete your review and for your lovely comments. I will of course pass it on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brimington Care Home
from Marie C (Daughter of Resident) published on 25 January 2024

Submitted via Postal Card • Report

Overall Experience

I've found the staff to be very efficient, friendly and caring. I can visit Mum whenever I want but try and avoid meal times. The residents have numerous activities they can join in with. I'm kept fully informed if mum isn't well and needs medical attention. Mum always looks clean and tidy and well

cared for. I would highly recommend this care home to any family looking for care for their loved ones.

Reply from clare bates, Manager at Brimington Care Home

Thankyou so much for your kind comments, I will make sure these are passed onto the team. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Aurem Care in Derbyshire

Aurem Care Locations in Derbyshire (2)

Aurem Care Reviews in Derbyshire (111)

Kilburn Care Home

Kilburn Care Home

Kilburn Care Home

Brimington Care Home

Kilburn Care Home

Kilburn Care Home

Kilburn Care Home

Kilburn Care Home

Kilburn Care Home

Brimington Care Home

Brimington Care Home

Brimington Care Home

Brimington Care Home

Brimington Care Home

Brimington Care Home

Kilburn Care Home

Kilburn Care Home

Brimington Care Home

Brimington Care Home

Brimington Care Home

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers