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Care Home Owned by Aurem Care in Essex

9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Aurem Care in Essex

Only the locations & reviews in Essex for Aurem Care are showing below.

View the details of all 14 locations (with 686 reviews) owned by Aurem Care

Aurem Care Locations in Essex (1)

 

1 Care Home owned by Aurem Care in Essex

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The Oaks Care Home

15/25 Oaks Drive, Lexden, Colchester CO3 3PR 

9.5 59 reviews
"I recently visited The Oaks Care Home, and I have to say, it's one of the most welcoming places I've come across. From the moment you walk…"   Read all 59 reviews
Location Type Care Home

The Oaks Care Home offers a homely and inclusive environment designed to provide exceptional care and comfort for its residents. Nestled in the peaceful suburb of Colchester, this home provides both residential and dementia care, ensuring each individual… Read more about The Oaks Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 61 Rooms from £1,450 / week

Aurem Care Reviews in Essex (59)

9.7
Aurem Care has a Group Review Score of 9.7 (9.676) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Aurem Care must have a Review Score.

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Review of

The Oaks Care Home

from Suzie J (Friend of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently visited The Oaks Care Home, and I have to say, it's one of the most welcoming places I've come across. From the moment you walk in, there's a warmth about it-not just from the decor but from the staff, who are genuinely kind, attentive, and happy in their work. That makes all the difference.


The

home is well maintained and thoughtfully considered, with lovely little details that set it apart from the usual care home feel. Small, carefully designed spaces create a more homely and engaging environment, rather than something overly clinical. You can tell a lot of thought has gone into making it a comfortable and uplifting place.


And the food-absolutely delicious. You don't often expect that in a care home, but clearly, they do things properly here.


It's a place that feels warm, well-run, and full of care in every sense of the word. I wouldn't hesitate to recommend it.


Reply from Manford Ncube, Manager at The Oaks Care Home

Thank you for sharing your experience at The Oaks Care Home! It's wonderful to hear how welcoming and well-run the home is, with staff who are kind, attentive, and genuinely happy in their roles. A warm, thoughtfully designed environment makes such a difference, and it's great to know we have created a homely feel rather than a clinical one. Your recommendation speaks volumes, and it's reassuring to know that we are a care home that truly prioritise the comfort, dignity, and well-being our residents.


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Review of

The Oaks Care Home

from C B (Daughter of Resident) published on 7 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's been here for a year and from the first his care has been exemplary. The staff, whatever their role go above and beyond; be it medical or personal care, dietry assistance, greeting, answering queries of all kinds. Every staff member is cheerful and helpful. Since beginning this, Dad has passed
away. The night staff helped and comforted us so well and looked after Dad's last hours like family. Thank you so much.

Reply from Manford Ncube, Manager at The Oaks Care Home

Thank you so much for taking the time to share your heartfelt words during what must be an incredibly difficult time. We are deeply sorry for your loss and extend our sincerest condolences to you and your family. It means the world to us to hear that your father received such compassionate and exemplary care during his time with us. Our staff strives to go above and beyond in every aspect of their roles, and it is truly humbling to know that their efforts made a meaningful difference for your father and your family. We are especially touched to hear that the night staff provided comfort and care during his final hours, treating him and your family with the love and respect they would show their own. Your kind words will be shared with the entire team, as they serve as a reminder of why we do what we do. We are honoured to have been part of your father's journey and to have supported your family during such a profound time.


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Review of

The Oaks Care Home

from Kim P (Daughter of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy at The Oaks Care Home. She has wonderful carers who have now become her friends. The nursing care that she receives is excellent. She enjoys her food and the reception staff are always friendly and welcoming.

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Review of

The Oaks Care Home

from W F (Wife of Resident) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband was discharged to The Oaks from the hospital in July and I think has settled very well. The staff have taken time to get to know him, they are very friendly to us as a family and welcome us all with a smile, even the dog who he misses. Initially not very compliant, they persevered and he
is now up most days and enjoying the company and activities that are provided. I have to add a word about the reception staff. Always a smile when they open the door. A good start to a visit.

Reply from Vincent Hook, Operations Support Manager at The Oaks Care Home

Thank you for your helpful comments, I'm delighted to hear that your husband has settled into the home and he is enjoying his time with us.


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Review of

The Oaks Care Home

from Duncan F (Resident) published on 3 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my time in The Oaks Care Home, I have found all the staff very helpful and caring and always put the residents first.

Reply from Chip (Mawson Chipchase), Business Development Manager at The Oaks Care Home

Thank you for your kind words. Our team always take pride in the care that they deliver and it is a pleasure to have you as part of our extended family.


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Review of

The Oaks Care Home

from M G (Resident) assisted by family/friend published on 27 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and comfortable. Friendly staff and I am happy staying here.

Reply from Ana Dragoe, Home Manager at The Oaks Care Home

Thank you both for staying at The Oaks! It's a pleasure having you. If you need anything, please don't hesitate to let us know. We're here to help.


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Review of

The Oaks Care Home

from Jon B (Son of Resident) published on 7 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into The Oaks in September 2023. She was 93 and has several medical issues. We found The Oaks provided exceptional care and was spotlessly clean. All the staff were very caring and made her stay as comfortable as possible. Nothing is too much trouble. Sadly Mum passed away after 6 months.
Thank you to all the team at The Oaks in all departments.

Reply from Ana Dragoe, Home Manager at The Oaks Care Home

Thank you very much for your thoughtful words. It was truly a pleasure to meet you and your family, and we are grateful for the opportunity to care for your mum. It means a lot to The Oaks team to know they are appreciated. Best wishes to you and your family.


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Review of

The Oaks Care Home

from J R (Sister of Resident) published on 21 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am beginning this review of our experience of The Oaks with the first few moments after we arrived to visit my brother who had been admitted about an hour earlier by ambulance direct from the hospital. We asked about certain things being allowed. The answer: "Of course, it's his home now", touched
us deeply. He had been very poorly and confused. The difference from then to the present is largely down to the kindness and care he has received and he is much calmer and contented. Smiling faces greet him and he often tells us how lovely the staff are to him. Facilities are important but the all-important factor is the staff. The Oaks is special!

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Review of

The Oaks Care Home

from S C (Wife of Resident) published on 17 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very comfortable care home with good amenities and lots of outside space for residents to enjoy. The staff are all very friendly and welcoming to visitors. I really cannot find anything negative to say.

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Review of

The Oaks Care Home

from C B (Son of Resident) published on 10 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, our review of The Oaks Care Home is one of satisfaction and a warm, lively feeling whenever we come through the doors to see my dad. My mum is here daily and cannot put enough praise on how our dad is being cared for. The facilities, staff and assistance to go that extra mile are very good
and thorough. A period of change and uncertainty for my dad, and it's really good to leave off on each visit knowing he is being cared for. Very settling. Thank you all.

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Review of

The Oaks Care Home

from Keith B (Husband of Resident) published on 10 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was discharged into The Oaks Care Home from hospital in May. I had been wanred her chances of survival were not good and she was on end-of-life care. She has advanced dementia.
However, thanks to the love and care of all the lovely Oaks staff, she is still with me. She has put on weight, she
eats and drinks, and can now be put in a wheelchair.
I cannot thank enough all the levels of staff and nurses at The Oaks for their kindness and love.

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Review of

The Oaks Care Home

from Anne W (Mother of Resident) published on 27 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start me were made very welcome, it is not a bit like a medical establishment but more like visiting a good friend's home. The resident's every need is catered for with love, respect and dignity. The meals are well presented with a good variety and choice. Residents are encouraged to join in
stimulating activities, entertainers are invited and also animals visit. They celebrate special occasions and have lots of little treats. They also enquire about the well-being of their visitors. Would be hard to find anywhere better. We are truly blessed.

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Review of

The Oaks Care Home

from J H (Wife of Resident) published on 26 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident at The Oaks for 7 months. He has Alzheimer's, loss of sight and other physical problems which have rendered him bed-ridden. Our experience is that all the staff from reception to the nurses, carers and house staff have all been endlessly kind, caring, understanding and
helpful to us both. There is therefore a special atmosphere of community in the home and inevitable staff changes in the current climate have been absorbed well.
There is currently a programme of necessary redecoration in hand by the house staff which is welcome and refreshing the environment. My husband's illnesses preclude him from any participation in group entertainments and activities but generally there seems to be a lot going on. He particularly enjoys his meals which are well cooked and there is a good and balanced variety.
It might be helpful to receive regular care plan updates but staff have been willing to discuss queries when requested. Our contact with management has been limited but necessary procedures seem to be in place. I am reassured that my husband is well cared for, comfortable and as happy as his condition allows.

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Review of

The Oaks Care Home

from Dennis B (Son of Resident) published on 29 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle had a short stay at The Oaks Care Home and as a family, we were very happy. The manager was very comforting and approachable and we felt very safe with my uncle being cared for at this home. I would highly recommend this home to others from our personal experience.

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Review of

The Oaks Care Home

from P D (Friend of Resident) published on 16 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a quick turnaround from enquiry to assessment to admission. All staff are very helpful and polite that we came across. We visited the care home and were given a very informative show round. The manager was helpful and the information provided was helpful to our situation. Given the situation, this
was a positive experience compared to what we have come across so far.

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Review of

The Oaks Care Home

from L B (Granddaughter of Resident) published on 28 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wanted to say a big thank you to The Oaks Care Home. Couldn't have asked for a better team to look after my grandad. Every member of staff from nurses, carers and housekeepers to kitchen etc were kind, caring and always welcoming. The manager always had time for a chat and any questions we had were
always answered. Thanks once again, you're all amazing.

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Review of

The Oaks Care Home

from L T (Sister of Resident) published on 15 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, as a family we looked at several homes but this one felt right from the moment we walked into the building. Friendly staff who were able to answer all questions asked. The home smelt lovely and was very clean. All residents we saw looked very happy.

Reply from Kylie Vickery, General manager at The Oaks Care Home

Thank you for taking the time to share your lovely feedback. As a home we always aim to provide the best care possible to our residents and their loved ones, we try to provide a home-from-home experience. Should you require any further information please contact me or a member of the team.


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Review of

The Oaks Care Home

from S T (Daughter of Resident) published on 25 October 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed emergency respite care, from the initial enquiry to admission the staff were extremely helpful. All questions asked were fully answered and we were given a great sense of reassurance. We looked at several homes but The Oaks stood out above the rest. We were able to admit my mother the
day after the initial enquiry which was fantastic. When we arrived we were greeted with a friendly smile and shown to my mother's room. We were able to settle in and were given time with the nurse, chef and the manager. We were very grateful and happy with our minds at rest knowing we had made the best decision for my mother to stay at The Oaks. The staff were very friendly, caring and always made us as a family feel welcome. We would highly recommend this home to relatives and friends.

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Review of

The Oaks Care Home

from Lawrence T (Respite Resident) published on 24 October 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was a resident at The Oaks care home for a short period of time. The care both she and my family received was outstanding. All staff were friendly, caring and most helpful when we asked about my grandmothers care.
We were always greeted with a smile and nothing was too much trouble.
Our family would highly recommend this care home.

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Review of

The Oaks Care Home

from Martin F (Son of Resident) published on 18 July 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was taken into The Oaks Care home in May 2022. The care she was given was second to none. She had a spacious room with a view of the garden. My mother was bedridden and to make her stay more interesting the care staff set up a bird feeding table outside her window, so she could enjoy the
birds coming and going. The meals she was served were excellent and she really enjoyed them. One day there was pasta on the menu, which she didn’t like, and mentioned this in passing to a nurse who promptly sent the chef to her room to ask what she would like instead - amazing service! So I would just like to finish this review by saying a huge thank you to everyone who cared for my mother. She sadly passed away on 1st July but had been really happy with the excellent care she was given.

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