Aurem Care in Hampshire | 1 Care Home

Review of
South Haven Lodge
from Sue P (Sister of Resident) published on 8 May 2024

Submitted via Postal Card • Report

Overall Experience

I was really apprehensive on arrival, I was greatly impressed with the whole appearance of the place. The cleanliness and hygiene were above my expectations. The staff were very friendly, approachable and very attentive with the residents that were in the day room. I came home not feeling guilty or

worried about her being in a care home.

Reply from Jan Porter, Manager at South Haven Lodge

Thank you for your very positive review of our home, it is lovely to hear such great comments, the staff work hard to enhance the lives of our residents and the home in general. Many thanks.

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Review of
South Haven Lodge
from J G (Sister-in-law of Resident) published on 2 January 2024

Submitted via Postal Card • Report

Overall Experience

Staff are welcoming and friendly. We are able to visit in the lounge with the dog, which brings pleasure. Our sister is treated with kindness and respect.
The managers are friendly and interested in the care of the residents.
Thank you.

Reply from Jan Porter, Manager at South Haven Lodge

Many thanks for your review of our services; we are pleased that you are happy with the care, and we all love to see dogs when families come to visit; it makes the residents smile, and they are able to stroke them.

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Review of
South Haven Lodge
from Sarah W (Daughter of Resident) published on 15 December 2023

Submitted via Website • Report

Overall Experience

My mum has been a resident of South Haven Lodge for almost four years. I have noticed so many positive changes recently within the home. Since the new manager took over, there have been many improvements. The staff seem happier, the communication is much better and the residents seem much better cared

for. The activities coordinator is lovely and does a fantastic job with the residents. I have no worries about my mum's care and the home keep me updated if there are any concerns about my mum's health.

Reply from Jan Porter, Manager at South Haven Lodge

Many thanks for taking the time to complete our review. It is lovely to know that you are happy with the care your relative is receiving.

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Review of
South Haven Lodge
from Karen N (Sister-in-law of Resident) published on 4 December 2023

Submitted via Postal Card • Report

Overall Experience

My sister-in-law has dementia and went to South Haven Lodge a few months ago. She was very confused and anxious. We visited today, and she was so much happier and very chatty. The staff are very good with the residents and very caring. We are so happy with where she is.

Reply from Jan Porter, Manager at South Haven Lodge

Many thanks for your positive review; it is always nice to know that relatives and friends are happy with the care that the staff are providing.

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Review of
South Haven Lodge
from Matt M (Son of Resident) published on 7 November 2023

Submitted via Website • Report

Overall Experience

My Mum is currently in this care home and she is happier than before, she is treated well and is much more active. The staff are great and it feels like they really care, She has not been there very long, but so far I'm really happy.

Reply from Jan Porter, Manager at South Haven Lodge

Many thanks for your review, this means a lot to the staff to know that they are appreciated by families.

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Review of
South Haven Lodge
from E A (Friend of Resident) published on 8 September 2023

Submitted via Postal Card • Report

Overall Experience

Very helpful and friendly staff.
my friend is being well cared for and was more aware of my presence than last time. We were able to communicate and she seemed happier.

Reply from Jan Porter, Manager at South Haven Lodge

I would like to thank you for leaving such a nice review of our home, this helps staff moral and we are pleased we can help in some way to make peoples lives happier.

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Review of
South Haven Lodge
from Margaret C (Friend of Resident) published on 8 August 2023

Submitted via Postal Card • Report

Overall Experience

I visited a my friend on Sunday July 9th. All the staff are very caring and friendly. They do a wonderful job. A big thank you to them, especially seeing my friend so happy. All the staff are wonderful people. Thank you, thank you.

Reply from Jan Porter, Manager at South Haven Lodge

Many thanks for leaving the home such a lovely review of our services, it is much appreciated.

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Review of
South Haven Lodge
from Amanda F (Daughter of Resident) published on 8 August 2023

Submitted via Postal Card • Report

Overall Experience

My Mum has been in this care home for a few months now and I am more than happy with the care she is receiving. The care workers and nurses are kind and friendly. The food is really nice. I would recommend this care home. The best thing is she is now eating and trying to walk again which is amazing

and it's all thanks to the care she is getting.

Reply from Jan Porter, Manager at South Haven Lodge

Thank you for your review it is good to hear that you are enjoying your visits and that your friend is happy with the care and the staff.

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Review of
South Haven Lodge
from Christine E (Wife of Resident) published on 2 August 2023

Submitted via Postal Card • Report

Overall Experience

Wonderful, caring staff for residents and family.
Nothing too much trouble, very supportive.
I have no worries about leaving my husband in their care.

Reply from Jan Porter, Manager at South Haven Lodge

Many thanks for taking the time to leave us such a nice review; it is very much appreciated.

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Review of
South Haven Lodge
from Allison H (Daughter of Resident) published on 3 July 2023

Submitted via Postal Card • Report

Overall Experience

My family and I are so very grateful for the care and respect that is shown to my mum.
The food is quite simply lovely, and my mum enjoys it all. My father, brother, and I often join our mum for Sunday lunch.
The staff are so caring and easy to approach.
The only possible criticism would be patients'

rooms are a little drab.

Reply from Jan Porter, Manager at South Haven Lodge

Many thanks for leaving us such a lovely review; this means a lot to the staff.

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Review of
South Haven Lodge
from Susan B (Daughter of Resident) published on 9 September 2021

Submitted via Postal Card • Report

Overall Experience

My mum had excellent care in the home for the time she had in there, always been clean and tidy. Staff lovely. She had been in there for 9-years. New manager has been very good with Mum and very caring. Can't fault any of staff at all.

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Review of
South Haven Lodge
from J S (Husband of Resident) published on 23 July 2021

Submitted via Postal Card • Report

Overall Experience

I am most happy at the service my wife received from your organisation.

Reply from Phillip Smith, Managing Director at South Haven Lodge

Thank you for your kind review; I have shared it with the team, and they are delighted!

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Review of
South Haven Lodge
from H S (Friend of Resident) published on 29 June 2020

Submitted via Postal Card • Report

Overall Experience

We visit on behalf of the solicitors either because they have no relatives or none living nearby. We provide clothing/toiletries and treats and visit on a regular basis. The staff are friendly and our clients are well looked after. Their rooms are well maintained and clean. They enjoy the entertainment

at the home.

Reply from Phillip Smith, Managing Director at South Haven Lodge

Thank you for taking the time to give feedback, it is always appreciated. The service you provide is invaluable to those residents with no relatives. Thank you!

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Review of
South Haven Lodge
from Michele W (Daughter of Resident) published on 23 June 2020

Submitted via Website • Report

Overall Experience

South Haven is just that - a haven - the manager and his team work tirelessly to ensure my Mum gets the best from life. Despite the challenges I can tell she feels cared for, accepted as the unique individual that she is and above all that she feels loved. Exemplary professional care coupled with everyday

kindness, good humour and warmth make South Haven a very special place to be."

Reply from Phillip Smith, Managing Director at South Haven Lodge

Many thanks for your wonderful review; we are so glad Mum is settled and enjoying Southaven Lodge!

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Review of
South Haven Lodge
from Kuldeep K (Daughter of Resident) published on 23 June 2020

Submitted via Website • Report

Overall Experience

South Haven Lodge has been extremely helpful in setting my mind to rest with regards to providing care for my mum during Covid. They are a very approachable team and have their mind on providing residents with the care they require. During this time, my family have been able to phone and Skype our mother

with the assistance of the dedicated staff at the care home, so that we are able to keep in contact. They provide an excellent service. I have not visited South Haven due to Covid. My review has been based on my experience on Skype and the phone calls with the staff and my mum.

Reply from Phillip Smith, Managing Director at South Haven Lodge

Thank you for your positive review. We appreciate how hard it has been whilst we have restrictions on visiting. We hope to be open as soon as possible!

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Review of
South Haven Lodge
from Jill S (Daughter of Resident) published on 25 February 2020

Submitted via Postal Card • Report

Overall Experience

The home is very friendly and the staff are very helpful. My mother, I know, is looked after well now once the staff got used to her, also my mother gets on with the staff. The security is very very good and when you are sat down in the lounge you can meet other residents and they look happy.

Reply from Phillip Smith, Managing Director at South Haven Lodge

Many thanks for your review of South Haven Lodge. Feedback good or bad is always so helpful. Thank you again

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Review of
South Haven Lodge
from Jackie J (Daughter of Resident) published on 25 February 2020

Submitted via Postal Card • Report

Overall Experience

A warm and welcome environment. The staff are very welcoming, friendly and helpful. Mum has settled in very well into the warm and welcoming environment. The staff remember the family first names. They always give us an update on how my mother has been. We can have tea/biscuits at any time, this is

not a facility just for residents. As a family, we are very happy with South Haven Lodge.

Reply from Phillip Smith, Managing Director at South Haven Lodge

Many thanks for your lovely review of South Haven Lodge. I am so glad that your Mother has settled well. Thank you again

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Review of
South Haven Lodge
from J C (Daughter of Resident) published on 4 February 2020

Submitted via Postal Card • Report

Overall Experience

All the staff from the manager to maintenance staff treat their patients with kindness, courtesy and patience at all times.

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Review of
South Haven Lodge
from N M (Granddaughter of Resident) published on 21 January 2020

Submitted via Postal Card • Report

Overall Experience

The staff are caring and professional, they take care and pride in their jobs. They are always friendly and have time for the residents and family. It's a very hard job but all the staff are full of smiles and have time for both residents and family.

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Review of
South Haven Lodge
from David S (Brother of Resident) published on 13 November 2019

Submitted via Website • Report

Overall Experience

I consider my brother to be very lucky to have been given a room in this nursing home. I am very impressed with all the staff I've met so far, and in particular, the leadership at this home.

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Care Home Owned by Aurem Care in Hampshire

Aurem Care Locations in Hampshire (1)

Aurem Care Reviews in Hampshire (43)

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Awards / Recognitions (1)

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