Aurem Care in Lancashire | 1 Care Home

Review of
Lostock Lodge
from J T (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

I am very happy with the care my mum receives at the care home. The staff are very friendly and keep me well informed about my mum's care.
The activities they provide enable the residents to keep physically and mentally active as much as they are able.

Reply from Mellisa Thompson, Manager at Lostock Lodge

Thank you for your lovely feedback, we shall share your comments with the team, kind regards

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Review of
Lostock Lodge
from H H (Friend of Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience

A friend of ours was in this home, he was diagnosed with dementia and declined fairly quickly. The staff and management were very supportive and knowledgeable. The support was second to none for the family as well as our friends.

Reply from Chip (Mawson Chipchase), Marketing & Communications manager at Lostock Lodge

Thank you for your kind words. Our team takes great pride in providing support not only to our residents but also to their families and friends. We'll make sure to share your lovely comments with them.

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Review of
Lostock Lodge
from Paul C (Resident) published on 9 October 2024

Submitted via Postal Card • Report

Overall Experience

My mum happy here and I think the staff are excellent.

Reply from Mel Thompson, Home Manager at Lostock Lodge

Thank you for your review of our home. We will ensure that your kind words about our team are passed on.

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Review of
Lostock Lodge
from F W (Niece of Resident) published on 16 May 2024

Submitted via Postal Card • Report

Overall Experience

My aunt was a resident for over 3 years. The care she received was good, although it is impossible to replicate her own home. She had dementia and the patience and care of the staff was excellent. It was impossible for me to rate food and activities as I didn't partake in either. I rarely put excellent

in a review, so good is as good as it gets.

Reply from Mellisa Thompson, Home Manager at Lostock Lodge

Thank you for your kind review. It was a pleasure to care for your aunt, such a lovely lady who is sincerely missed by all. Kind regards.

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Review of
Lostock Lodge
from S H (Daughter of Resident) published on 6 March 2024

Submitted via Postal Card • Report

Overall Experience

I have always found everyone taking care of Mum to be very helpful, friendly and caring. Mum is always lovely and clean, well-fed and relaxed. Very welcoming when I visit. Thank you to all.

Reply from Mellisa Thompson, Home Manager at Lostock Lodge

Thank you for your feedback, this has been shared with the team, kind regards

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Review of
Lostock Lodge
from J M (Daughter of Resident) published on 19 February 2024

Submitted via Postal Card • Report

Overall Experience

The staff and management in Lostock Lodge are amazing, very warm and caring.
All staff very relatable, they get to know each resident personally, they go above and beyond to meet my father's needs which can be very challenging at times.
My father is always clean, shaven hair and teeth cared for, and

a big plus they never lose his glasses. Excellent place, would highly recommend to anyone, very warm and loving.
An extra thank you to laundry staff.

Reply from Mellisa Thompson, Home Manager at Lostock Lodge

Thank you so much for your positive feedback, the team are extremely pleased that you are happy with the care we provide as we take great pride in caring your loved one.

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Review of
Lostock Lodge
from Sharon K (Daughter-in-law of Resident) published on 15 February 2024

Submitted via Website • Report

Overall Experience

My mother-in-law’s been lucky enough to become a resident at Lostock Lodge.
She has lived alone for nearly 20 years after losing her husband in 2006, being a strong-minded and independent woman she was content with family and memories. However, in later years she has become frailer and bouts of confusion.

Towards the end of last year, it became evident she couldn’t live alone independently. Lostock Lodge was highly recommended by several friends, we decided to visit and were pleasantly pleased. The staff and residents were welcoming, they wanted to show us what an amazing community hub it was. So after looking at a few others, our decision was made, Lostock Lodge stood out above the rest for warmth, quality and professionalism. My mother-in-law settled in at the end of January 2024, the room is generous in size, well-equipped and within the beautiful house and grounds. The staff are all so tentative, caring and cannot do enough for her and the other residents. It’s amazing.

Reply from Mellisa Thompson, Home Manager at Lostock Lodge

The team at Lostock are delighted to receive such positive feedback, and as always endeavour to promote care that is fulfilled, respectful and dignified. We would like to take this opportunity to thank you also for your continued support and allowing us to care for your loved one.

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Review of
Lostock Lodge
from Christine W (Daughter of Resident) published on 12 February 2024

Submitted via Postal Card • Report

Overall Experience

I have found the staff to be very good and caring, management also excellent. Only minor issue is standard of maintenance in room could be improved.
Example: tiles missing on ensuite floor.
Curtains too small (gap at top 6").
Towel rail/hanger needs fitting.

Reply from Mellisa Thompson, Home Manager at Lostock Lodge

The team are delighted to receive such lovely feedback, with regards to the maintenance works, these have been reported and will be resolved as a matter of priority. As always we value your feedback.

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Review of
Lostock Lodge
from Doreen B (Resident) published on 29 January 2024

Submitted via Postal Card • Report

Overall Experience

I am happy in Lostock Lodge.
Everyone goes out of their way to be kind and helpful.

Reply from Chip (Mawson Chipchase), Business Development Manager at Lostock Lodge

It is a pleasure to support the residents living with us - thank you for your kind review of our home.

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Review of
Lostock Lodge
from John B (Grandson of Resident) published on 29 January 2024

Submitted via Postal Card • Report

Overall Experience

Always find the home clean and tidy.
Staff are very pleasant and helpful at all times.

Reply from Chip (Mawson Chipchase), Business Development Manager at Lostock Lodge

Thank you for your kind review. Our housekeeping team takes pride in the home and its appearance, and the team, as a whole, really do enjoy supporting our residents.

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Review of
Lostock Lodge
from Michael M (Husband of Resident) published on 29 January 2024

Submitted via Postal Card • Report

Overall Experience

We find the home very friendly and homely. Love the staff as they are very helpful, always there to help.

Reply from Mellisa Thompson, Home Manager at Lostock Lodge

Thank you for your kind review of the home. The team are delighted to receive such positive feedback. Kind Regards.

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Review of
Lostock Lodge
from J K (Wife of Resident) published on 26 January 2024

Submitted via Postal Card • Report

Overall Experience

Always welcomed on entry by the office staff. My husband is well cared for and has been from the very first day of his stay. The staff from kitchen, laundry, cleaning, all the care staff and the entertainment.
Myself and all my family are always so happy that my husband is a resident here.

Reply from Chip (Mawson Chipchase), Business Development Manager at Lostock Lodge

Thank you for your kind review of the home. We take pride that all of our team have a huge role to play in the care and support delivered to our residents and their families.

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Review of
Lostock Lodge
from W L (Daughter of Resident) published on 3 January 2024

Submitted via Postal Card • Report

Overall Experience

Mum has been at Lostock Lodge for four weeks and it really is home from home.
She is treated with respect and all of the carers are friendly, warm and loving towards her.
In my mum's own words: "It is just like one big happy family."
As her daughter, I can only say what a relief it is knowing that

Mum is warm, fed and looked after. Also, when I (and other relatives) visit, we are treated with respect and listened to. Thank you.

Reply from Shannon Norris, Deputy Manager at Lostock Lodge

Thank you for your kind comments; these will be passed on to our lovely staff.

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Review of
Lostock Lodge
from E W (Daughter of Resident) published on 23 November 2023

Submitted via Website • Report

Overall Experience

Moved our dad into Lostock Lodge as he has dementia.
Absolutely brilliant staff; they have been amazing, and nothing is too much trouble.
I feel alot more happier as my dad is happier.
Wonderful place and the staff are so caring
10 out of 10.

Reply from Anita Mitchell, Manager at Lostock Lodge

Thank you for your kind comments; these will be passed on to our lovely staff.

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Review of
Lostock Lodge
from Denise F (Daughter of Resident) published on 30 October 2023

Submitted via Postal Card • Report

Overall Experience

Caring consistent staff. Excellent care of Mum especially as she has some nursing and dementia needs.

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Review of
Lostock Lodge
from F E (Son of Resident) published on 29 September 2023

Submitted via Postal Card • Report

Overall Experience

The home's asset is its staff, nothing is too much trouble.

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Review of
Lostock Lodge
from D C (Partner of Resident) published on 21 September 2023

Submitted via Postal Card • Report

Overall Experience

My partner has been here for over 12 weeks, she is content. The staff are caring, courteous and considerate at all times I have a request and concern for the residents. As visiting is not allowed at mealtimes I can't comment about food but drinks are often available.

Reply from Anita Mitchell, Manager at Lostock Lodge

Thank you for your kind review we always appreciate kind words for all the staff.

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Review of
Lostock Lodge
from Julie T (Daughter of Resident) published on 20 September 2023

Submitted via Postal Card • Report

Overall Experience

My father now lives at Lostock Lodge. Moved in June 14th 2023 and I'm happy we chose there. The staff are wonderful, kind, and considerate to my dad's condiiton, and helping him settle in. He has had a couple of falls but they are there in an instant and quickly sorted things out. I don't have the worry

now at him living alone. He is very well looked after.

Reply from Anita Mitchell, Manager at Lostock Lodge

Thank you for your kind review we always appreciate kind words for all the staff. Regards

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Review of
Lostock Lodge
from M K (Resident) published on 12 September 2023

Submitted via Postal Card • Report

Overall Experience

I would recommend Lostock Lodge because of the excellent service I receive from the staff and everybody.

Reply from Anita Mitchell, Manager at Lostock Lodge

Thank you very your kind response, we much appreciate good feedback.
Kind regards.

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Review of
Lostock Lodge
from John E (Son of Resident) published on 25 August 2023

Submitted via Postal Card • Report

Overall Experience

My mother has been in this care home for 10 years. She has been well cared for, with respect, understanding and devotion from the staff. I appreciate all that Lostock Lodge and all its staff have done for my mother, and I would highly recommend the care home to anyone.

Reply from Anita Mitchell, Manager at Lostock Lodge

Thank you for your kind words - staff and management are always grateful for kind words from family.

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Care Home Owned by Aurem Care in Lancashire

Aurem Care Locations in Lancashire (1)

Aurem Care Reviews in Lancashire (40)

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