Aurem Care in Midlothian | 1 Care Home

Review of
Aaron House
from D M (Husband of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

First class service by staff at all levels who are obviously dedicated to their work. Their attention to detail in keeping residents well maintained, entertained and generally looked after is quite remarkable.

Reply from Stephen Van Putten, General Manager at Aaron House

Thansk you for your kind review, it is our pleasure to provide a great service. We will continue to reflect and improve our service where we can. Thank you again for taking the time to review us. Aaron Hosue Team.

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Review of
Aaron House
from Darlene M (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

Dad has been here for almost a year now and is happy living in Aaron House. As a family, we are happy with the care he is getting and it is clear that everyone does their best for the residents. It is fantastic to see the range of activities that are organised for the residents. Dad particularly enjoys

the many musical events. We could not have picked a better care home.

Reply from Stephen Van Putten, General Manager at Aaron House

Thank you for your great review, we are pleased to know that your dad is enjoying living in Aaron House. I will ensure the team are informed about this and particularly the activity team and care teams, they all try to make people's day. Thank you.

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Review of
Aaron House
from Carol K (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

My mum is very happy in the home, very settled. She enjoys her food and activities. Loves having a chat with the cleaner when they do her room. Very well cleaned by the cleaners and the staff are very attentive.

Reply from Stephen Van Putten, General Manager at Aaron House

Thank you for your kind review, we take great pride in the service and glad it shows. I will ensure the team are aware of the kind words and we hope to continue to provide a great service, making people's day.

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Review of
Aaron House
from Garry H (Son of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

Mum had an amazing Christmas at Aaron House. The staff had organised some lovely activities for the residents to enjoy and take part in.

Reply from Stephen Van Putten, General Manager at Aaron House

Thank you very much for your kind review, it was a very good Christmas, everyone enjoyed the events.

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Review of
Aaron House
from Amanda T (Grandson of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

The amazing staff make this home five-star. The care and compassion they have for the residents is second to none. All staff from the careers/nurses/seniors to the auxiliary staff and the activities play a part and they work as a team to provide the best of care. This care home has a very open and honest

attitude and shares everything with the relatives. The management team are a big part of the home and is always available and involved in all aspects of the resident's care and as a result, are proactive in finding solutions and ways to help with the ever-changing needs of the resident. The home is full of noise as the activities team is always trying to find new ways of entertaining the residents and keeping them alert and engaged. The whole home is always clean and fresh. I will always be thankful to all the staff for the love and care they have shown my mum over the last nearly three years and will be forever grateful we were able to get a place here.

Reply from Stephen Van Putten, General Manager at Aaron House

Thank you for this very positive review, we are all very passionate about our service, taking care of everyone and making their day is our aim. I will share your review with the team, they will be very pleased to hear this feedback. If there is anything further we can do please just ask. Thank you, from the Aaron House Team.

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Review of
Aaron House
from Wendy K (Daughter of Resident) published on 11 November 2024

Submitted via Postal Card • Report

Overall Experience

Very happy. Very caring and made friends.

Reply from Stephen Van Putten, General Manager at Aaron House

Thank you for this review, we are pleased that you are happy with the service. The areas with 3 or 4 stars will be a focus for us, we have discussed these with you and will do what we can to improve. Thank you again for this positive review.

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Review of
Aaron House
from F L (Daughter of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience

Very impressed with the facilities and the care my mum receives. All the staff are caring and friendly.

Reply from Stephen Van Putten, General Manager at Aaron House

Thank you very much for your kind review. We will continue to review our service to ensure a high standard is met. The menu is being changed this month so we hope people like it more. Thank you again on behalf of the team, we really appreciate your feedback.

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Review of
Aaron House
from L L (Daughter of Resident) published on 11 April 2024

Submitted via Postal Card • Report

Overall Experience

Both my parents are in Aaron House. They are both happy, clean, fed, and very well looked after. The staff are lovely, friendly, and extremely caring. As a family, we cannot commend Aaron House highly enough.

Reply from Stephen Putten, Manager at Aaron House

Thank you for this kind review, we are privileged to support both of your parents, they are a real asset to our community.

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Review of
Aaron House
from J N (Daughter of Resident) published on 11 April 2024

Submitted via Postal Card • Report

Overall Experience

More than happy with the care Mum receives in Aaron House. Everyone is helpful and the activities team is excellent.

Reply from Stephen Putten, Manager at Aaron House

Thank you for your very positive review, I agree the activity team is excellent, we will continue to make people's day.

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Review of
Aaron House
from S H (Daughter of Resident) published on 25 March 2024

Submitted via Website • Report

Overall Experience

I feel assured that my mum is well looked after. Staff dealt with the requests in a timely manner. They are friendly and always welcome our visit. Thank you for providing such excellent care for my mum.

Reply from Stephen Putten, Manager at Aaron House

Thank you for this very kind review. We are pleased to hear your views. I note that activities was not scored, this might have been a missed score, our activity team are the memory makers and I am sure they will be know to you. Thanks again.

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Review of
Aaron House
from L G (Daughter of Resident) published on 7 March 2024

Submitted via Postal Card • Report

Overall Experience

Happy with surroundings. Carers all good very helpful and nothing a bother. Can't complain about anything. Food excellent. Cleanliness great.

Reply from Stephen Putten, Manager at Aaron House

Thank you for your review, we appreciate your time to do this. We will continue to reflect on what we do and keep up this high standard.

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Review of
Aaron House
from Catherine M (Sister of Resident) published on 27 February 2024

Submitted via Postal Card • Report

Overall Experience

All staff are always approachable. Glad the cafe is opening again.

Reply from Stephen Putten, Manager at Aaron House

Thank you for taking the time to review us, we appreciate all feedback and we will look at areas for improvement and make the service a great place to live. Thank you again.

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Review of
Aaron House
from D S (Son of Resident) published on 15 February 2024

Submitted via Website • Report

Overall Experience

Very happy with the care provided.

Reply from Stephen Putten, Manager at Aaron House

Thank you for taking the time to review us, we appreciate this. The team will be very pleased to hear your great scores. Thank you.

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Review of
Aaron House
from M M (Wife of Resident) published on 29 November 2023

Submitted via Postal Card • Report

Overall Experience

My husband has been in care now for seven months, and he seems to be happy. The carers are polite and friendly with both myself and him. Even when my husband was unwell, it was dealt with quickly. I was informed, and I was confident he was being cared for. The only thing that irritates me is things

go missing; they usually turn up, sometimes weeks later.

Reply from Stephen Putten, Manager at Aaron House

Thank you for this kind review; we are delighted to hear your husband is happy with us. Regarding missing items, we will do what we can to reduce any distress this causes. Communal living can be difficult with others going in and out of rooms. We will be aware of this; thank you for your understanding.

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Review of
Aaron House
from D M (Daughter of Resident) published on 28 November 2023

Submitted via Postal Card • Report

Overall Experience

On the whole, the care home is good. Unfortunately, the weekend care is quite poor. Having to ring the doorbell at least 4 times in the wind and rain is not a lot of fun.
Also, I think the house thinks it's for relatives visiting but a great number do not have visitors. Long days for some. Decorating

the home has greatly improved it. Rooms may need looking at soon.

Reply from Stephen Putten, Manager at Aaron House

Thank you for the review. Our care service is 24 hours care 7 days a week, we have the same team on over the week as weekends, therefore the care should always be to the best possible standards. We do have limited need for reception team at weekends and at times there is a delay in answering the door as the care team are providing interactions with the people we support. I will discuss this fully with the team and ensure care is always as we expect 24 hours a day, 7 days a week and that doors are answered without delay. I am glad to hear the internal decoration is making a positive impact, bedrooms are changed as needed and when vacant to ensure minimal disruption to the people we support, we will continue to review and make more positive changes. Thank you again for your feedback.

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Review of
Aaron House
from J B (Daughter of Resident) published on 22 September 2023

Submitted via Postal Card • Report

Overall Experience

My mother was in your care for the last three weeks of her life. We felt she was very well cared for by all the staff. We were always made very welcome and listened to and supported through what was a very difficult time for us. Our father also had excellent care five years ago so we had confidence

that it would be the right place for our mother. We thank you so much for everything.

Reply from Stephen Putten, Manager at Aaron House

It was a pleasure to support you and your family over the years. Thank you very much for this review, it does help us reflect and keep improving.

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Review of
Aaron House
from K S (Daughter-in-law of Resident) published on 13 September 2023

Submitted via Postal Card • Report

Overall Experience

Seeing mother-in-law, clean happy and settled every time we visit means the world to us. Aaron House has been amazing the staff are warm and friendly and know how to support both residents and family. It is certainly a home from home. Thank you for everything.

Reply from Stephen Putten, Manager at Aaron House

Thank you for this very positive review, we do try to make everyone's day including the relatives and friends. Very much appreciated.

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Review of
Aaron House
from L D (Daughter of Resident) published on 12 September 2023

Submitted via Postal Card • Report

Overall Experience

My mother, a dementia sufferer, was admitted to Aaron House for end-of-life care after her needs became greater than my sister and I could provide in her home. She deteriorated very quickly in her last weeks but her needs were catered for extremely well by very sensitive, caring staff. They did their

utmost to ensure her comfort and dignity as far as possible. I am grateful for this. One major glitch was a completely unsupervised trip shortly after her admission. I was more than angry about this. Communication from care plan to night staff had not occurred, most unfortunate.

Reply from Stephen Putten, Manager at Aaron House

Thank you for this review, it is very positive. We do apologies for the emergency admission to hospital, this was arranged to provide advanced care, the intention was to ensure the best care and support possible, the team reflected on this and made the care plan clear going forward. Thanks again, we will continue to use these reviews to improve our service.

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Review of
Aaron House
from G G (Daughter of Resident) published on 21 August 2023

Submitted via Postal Card • Report

Overall Experience

Pleasant, freshly decorated and spacious rooms with a lovely view. Staff were always cheerful and always on hand. With the least problem, I felt I could always turn to the staff and I was comfortable knowing how caring they were towards my mother. During her short stay, my mother celebrated a very significant

birthday and the catering and arrangements organised by the home were wonderful. All our encounters with staff and residents were a testament to the happy environment of Aaron House Care Home.

Reply from Stephen Putten, Manager at Aaron House

It was a pleasure meeting your mum and all of your family, we are very pleased that the birthday was such as success. Thank you for sharing your views, we will ensure the team are aware. Thank you again and best wishes to you and your family.

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Review of
Aaron House
from C R (Wife of Resident) published on 23 May 2023

Submitted via Postal Card • Report

Overall Experience

On the whole, I am satisfied with my husband's care. When his spectacles (new) disappeared I was relieved that they were replaced as he wasn't leaving his room. I would like him to be offered teeth cleaning facilities (I help him when I am in) and I have to clean his fingernails almost daily.

Reply from Stephen Putten, Manager at Aaron House

Thank you for taking the time to review us, we have reflected on what you said and will take action to ensure a high standard of service, thanks again.

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Care Home Owned by Aurem Care in Midlothian

Aurem Care Locations in Midlothian (1)

Aurem Care Reviews in Midlothian (40)

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