Aurem Care in Surrey | 4 Care Homes

Review of
Glebe House
from Margaret H (Friend of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience

My neighbour is a resident of this nursing home. I deliver mail to him. He can be a difficult person yet seems very happy where he is. I can see that he is well fed. He dislikes noise so the staff allow him to sit in the dining room to watch T.V. He has always been a person who complains yet he has

not complained about his treatment in this nursing home.

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Review of
Glebe House
from J W (Wife of Resident) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

Following the recommendation of the local hospital my husband transferred to Glebe House in July 2023.
The longstanding dedicated approachable management team ably support a kind, committed and consistent team of nurses carers, housekeepers and catering staff.
They all constantly strive to ensure

that my husband receives the highest level of care possible to meet his ongoing and developing needs. The relationship built with my family is positive and appreciated as support is needed in difficult times.

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Review of
Glebe House
from M B (Son of Resident) published on 24 February 2025

Submitted via Postal Card • Report

Overall Experience

My Father has never looked so happy and content, which makes us feel so content and the staff are all so friendly. Lovely place!

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Review of
Glebe House
from Rod W (Son of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

My mum has been a resident for over 3 years now, I visit my mum twice a week, in her time there she's always been treated with respect and compassion and patience and been well catered for, the staff have been friendly and helpful to both of us and I've always treated with kindness on my visits by the

staff.
If there are any problems the home has communicated to me quickly and clearly and on her special day they've made a fuss out of her.
Feel lucky that she came to Glebe House.

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Review of
Glebe House
from Sue H (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

Glebe House is like a big family where all staff show such care, respect and affection for all residents. There is a genuine willingness to do everything possible to give all the very best quality of life.
Great effort is put into providing enjoyable activities for residents including singing and

music sessions, arts and crafts and games. The menu is marvellous and varied and residents can order whatever they would like to eat. Special cakes are made for all residents' birthdays.
All staff show kindness and understanding for residents needing extra emotional support. Staff are patient and treat everyone with dignity.
Cleanliness is high on the agenda and the housekeeper is really meticulous in ensuring a very high standard of hygiene in all areas.
The manager is always ready to listen to concerns and takes action immediately. My sister and I are so pleased to have found such an excellent home for our Mum. She is happy and content and enjoys the company of those around her.

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Review of
The Red House
from Peter R (Son of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

All staff are extremely friendly, helpful and caring. Food is excellent (I have had lunch there with my father several times). Staff made a huge effort to enable us to take my father to the Remembrance Day Cenotaph march past. Any medical or dental issues are sorted very competently by their staff,

always keeping us well informed. I am not surprised that they have an outstanding rating.

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Review of
The Red House
from Linda R (Daughter-in-law of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

My father in law has been with you for 4 years now, he seems very happy and content. He feels comfortable inviting people to visit him, know they will be welcomed and often offered tea and biscuits. He is treated with respect and dignity, there always seems a lot of staff around who are attentive to

the resident'd needs. The food is good with lots of choice. The Red House are very good at keep us informed if there are any changes in his health or dental needs.

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Review of
The Red House
from Andrew R (Son of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

Mum has a reluctance to eat. The staff all do a very good job trying to persuade her to have something, trying different techniques. It is just unfortunate that mum can be rather stubborn and decide not to have anything.

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Review of
Glebe House
from Carolyn J (Daughter of Resident) published on 26 January 2025

Submitted via Website • Report

Overall Experience

My mum has been at Glebe House for nearly 3 years. She had been at a previous home before that and hadn't enjoyed it so much. This was because she needed extra nursing care due to delusional behaviour and being quite paranoid.
Once she moved to Glebe House she became much calmer and happier in her

environment.
The care from all of the staff has been excellent caring, professional, and genuine.
I would definitely recommend Glebe House for the care of vulnerable loved ones.

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Review of
Glebe House
from Bren H (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

I visit my mother about three or four times a week and between us, my sister and I see our mother every day at Glebe House. Every time we visit, our mother is beautifully dressed, relaxed and well cared for.
The staff are very kind, gentle, patient, professional and compassionate.
As relatives, we

are supported kindly and we feel we can ask anything at any time. Matters of health with our mother are treated quickly and sensitively and we are kept up to date with everything.
The housekeeping team keeps Glebe House operating at a high level of cleanliness.

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Review of
Buxton Lodge Care Home
from John H (Husband of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

All the staff at Buxton Lodge Care Home in Caterham look after my wife very well, showing care and compassion. She has settled in well and seems very happy. She has engaged well with the other residents and also enjoys the various range of activities laid on by the staff. We, as a family, try to support

as many of the events as we can and we are always made to feel very welcome.

Reply from Chip (Mawson Chipchase), Marketing & Communications Manager at Buxton Lodge Care Home

Thank you for your kind words. We will ensure that they are passed on to the team. We are glad that your wife has settled in well and we look forward to welcoming you and your family into the home when you visit.

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Review of
The Red House
from Hilary T (Niece of Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience

It is easy to write a review for The Red House because it really is an outstanding establishment. It is well run and managed and the care given to the residents is truly amazing. The staff work tirelessly to ensure that residents have excellent quality care. They have patience, kindness and warmth which

is felt on entering the home. I am a regular visitor and my aunt enjoys a good quality of life with daily activities planned to meet individual needs. Mealtimes are a joy for her with menu choices and excellent provision. Outstanding care home.

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Review of
The Red House
from R V (Daughter of Resident) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience

My mother is unwell this week due to a long-term medical condition and is receiving excellent care from the staff at The Red House. We are kept informed of every change to her condition, staff make time to update us on every visit, and Mum is being treated with dignity and respect. She is calm, well-fed

and is being made as comfortable as possible. Thanks to all involved.

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Review of
Kettlewell House Care Home
from Adrian G (Grandson of Resident) published on 6 January 2025

Submitted via Website • Report

Overall Experience

All the staff and support team are great, informative and helpful. My Grandmother's health and demeanor improved with weeks of becoming a resident.
My Grandmother seems happy to live there both my mother and I appreciate the care which has been given.

Reply from Matthew Basham, Home Manager at Kettlewell House Care Home

Thank you so much for taking the time to leave us a lovely review. We really appreaciate your support and it is ever rewarding to read your kind words.

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Review of
Buxton Lodge Care Home
from T L (Brother-in-law of Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience

My sister-in-law has been in Buxton Lodge Care Home just a few weeks. She has learning difficulties and limited communication but she has settled in well. The staff are very kind, caring and supportive and it is a comfort to know she is being well looked after. Most importantly, in herself, she seems

happier and more comfortable.

Reply from Maria Wedd, Home Manager at Buxton Lodge Care Home

Thank you very much for your positive feedback, we will share this with the team.

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Review of
Kettlewell House Care Home
from Simon B (Husband of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

My wife has dementia and came to the home eighteen months ago. She is settled and content. All her needs are fully met. The staff are always happy and nothing is too much trouble.
I have stayed to have the occasional meal with my wife. The food is freshly cooked and of excellent quality.

Reply from Matthew Basham, Home Manager at Kettlewell House Care Home

Thank you so much for taking the time to write us a lovely review. We really appreciate your ongoing support, and it is always a pleasure to cater for you to join your wife for a meal. The kitchen team will be very happy, as will the wider team.

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Review of
Kettlewell House Care Home
from Neil P (Son of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

The staff are always friendly when we arrive and Dad is well groomed, relaxed, and content. Last month the home did a magnificent job helping us celebrate Dad's 100th birthday.
It is comforting to know that Dad is so well looked after - indeed he is so content that he is gaining weight.

Reply from Matthew Basham, Home Manager at Kettlewell House Care Home

Thank you so much for taking the time to review us at Kettlewell House, we all really appreciate the feedback. It was a joy and pleasure to share your family's celebrations on such a special occasion.

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Review of
Kettlewell House Care Home
from Philip T (Son of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience

We are delighted that we chose Kettlewell to look after our mother and our father in their last years. The care they received was outstanding and could not be bettered. The staff were warm, caring, and hard-working and were genuinely concerned about their welfare. Kettlewell was a very welcoming place

and they were always willing to host family visits at all times of the day. The staff felt like a team and real family and on behalf of our parents, we would like to thank Kettlewell for the care they received.

Reply from Matthew Basham, Home Manager at Kettlewell House Care Home

Thank you so much for taking the time to review us here at Kettlewell House. We really appreciate your understanding and support. It was a pleasure for us all to be a part of both your parents' and family's journeys.

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Review of
Kettlewell House Care Home
from C B (Son of Resident) published on 6 December 2024

Submitted via Website • Report

Overall Experience

The staff and management have supported Mum and our whole family through the toughest time of our lives and we feel ever in gratitude to them.
I would not want Mum anywhere else. Mum feels safe and loved there.

Reply from Matthew Basham, Home Manager at Kettlewell House Care Home

Thank you so much for taking the time to write us at Kettlewell House such a lovely review. We are grateful for your gratitude and the ongoing support you and your family show us. It really is a pleasure for us all to be a part of your mother's journey.

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Review of
Buxton Lodge Care Home
from Matthew C (Son of Resident) published on 28 November 2024

Submitted via Website • Report

Overall Experience

I just want to say how impressed we were with the team at Buxton Lodge Care Home in Caterham. My mum was a resident whilst recovering from a fall with a dislocated and fractured shoulder.
The team were amazing and was just so reassured when I visited and Mum was really well looked after. They looked

after her as though she was a family member and I recommend them.
We had great communication which was just so reassuring.

Reply from Maria Wedd, Home Manager at Buxton Lodge Care Home

Thank you very much for your positive feedback. It will be shared with the team.

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Care Homes Owned by Aurem Care in Surrey

Aurem Care Locations in Surrey (4)

Aurem Care Reviews in Surrey (214)

Glebe House

Glebe House

Glebe House

Glebe House

Glebe House

The Red House

The Red House

The Red House

Glebe House

Glebe House

Buxton Lodge Care Home

The Red House

The Red House

Kettlewell House Care Home

Buxton Lodge Care Home

Kettlewell House Care Home

Kettlewell House Care Home

Kettlewell House Care Home

Kettlewell House Care Home

Buxton Lodge Care Home

Awards / Recognitions (1)

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