Which M R Patel Care Homes have the highest review score?

Kenroyal Nursing & Residential Care Home , Eaton Lodge Nursing Home & Orchard Lodge Care Home (Nursing) have the highest review score.

M R Patel | 4 Care Homes

Review of
Orchard Lodge Care Home (Nursing)
from T R (Son of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

The staff at this care home are amazing. Extremely caring and can't fault them. They cared for my mum and sorted all medication whilst in their care.
2 staff members in particular were superb in every way.
Anyone in the situation that we were in I would absolutely recommend this care home.

Reply from Lavanniya Ananthababu, Administrator at Orchard Lodge Care Home (Nursing)

Thank you for taking the time to share such kind words. We truly appreciate your recommendation and are delighted to hear that our staff provided such excellent care for your mum. I will be sure to pass on your praise to the team, especially the two staff members who made a difference. Your feedback means a lot to us!

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Review of
Eaton Lodge Nursing Home
from N H (Wife of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

The staff are really caring and very friendly. It's always lovely and warm and clean. They take great care of my husband and are very patient, especially feeding him. It's a happy place with the entertainment lady and hairdresser who go into my husband's room for a chat.

Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank you so much for your positive review. Your husband is very settled and enjoys all our activities. I will pass on to the team.

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Review of
Orchard Lodge Care Home (Nursing)
from Cheryl S (Daughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

We were recommended to Orchard Lodge Care Home for my dad who arrived in June 2024 until he passed away in December 2024.
We were apprehensive about it all but the manager came out to visit my dad at home and put myself and my mum at ease.
The manager, another member of staff and the whole team

were amazing with my dad, the staff use to tell us that my dad was such a lovely man. While he was in there, my dad's health really improved for a while and it was so lovely to see walking around using his frame which he had never been able to do at home. They really took such great care of my dad.
The staff were so good with my dad and they always took time out to speak to ourselves about dad.
My dad sadly passed away in December 2024, the staff were so supportive of myself and my mum at this difficult time.
We will never forget the amazing care you gave to my dad during his time with you, the manager and the team, thank you for looking after my dad with such care and dignity.

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Review of
Eaton Lodge Nursing Home
from P M (Sister of Resident) published on 3 January 2025

Submitted via Website • Report

Overall Experience

Eaton Lodge is a smaller care home, this is reflected in the homely atmosphere it has, welcoming staff that are there to listen and help you with any questions you may have, they take time to get to know each resident, their likes and dislikes. My relative has not been the easiest to care for when first

arriving at the home, but all the staff have been patient and very understanding when caring. The meals are good, and the chef will always try and give my relative what is liked. Eaton Lodge has lots of activities going on, and the activities manager always looks to find something that my relative would like to get involved in when possible, even if staying in bed and in the room. As a relative I get regular updates via email about things that are planned for the residents, which is good to know as you are welcome to join in. Over all I find Eaton Lodge to be a warm and friendly home, it may be smaller in size, but it is big on care, and my relative is happy and content there.

Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thanks so much for your lovely review. Your relative joins in activities and enjoys his food and is very settled.

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Review of
Orchard Lodge Care Home (Nursing)
from Deborah G (Daughter of Resident) published on 11 December 2024

Submitted via Website • Report

Overall Experience

Our father was discharged from hospital in May 2023 to Orchard Lodge Nursing Home where he resided until he passed away in October 2024, shortly after a wonderful 94th birthday which he shared with all the staff and other residents at the care home.
As a family, it is never an easy decision to agree

that a loved one needs 24/7 care, from day one our Dad was loved and cared for by the manager and his amazing team. Nothing was ever too much trouble from Dad's choice of food to assisting him with his personal care, the team preserved Dad's dignity at all times and treated him with the utmost respect.
Our Dad closed his eyes for the last time on 13.10.24 and his amazing care continued until his peaceful death, we can never thank the manager and his team enough for their unconditional love and care during Dad's final months, we will never forget you and thank you from the bottom of our hearts.

Reply from Anil Sohun, Manager at Orchard Lodge Care Home (Nursing)

Thank you so much for sharing such a heartfelt and touching review. It was truly an honour for our team to care for your father during his time with us. We are deeply sorry for your loss and extend our sincere condolences to you and your family. Your father was a remarkable person, and we feel privileged to have celebrated his 94th birthday with him. It is a special memory that we will always cherish. Your kind words mean a lot to us, and I will ensure the entire team hears your appreciation. Providing personalized care and treating each resident with dignity and respect is at the heart of everything we do, and knowing it made a difference to your father and your family reaffirms our commitment to our work. Please know that we are here for you if you ever need anything in the future. Thank you once again for trusting us with your father's care and for your touching acknowledgement of our efforts.With warm regards, Anil Sohun

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Review of
Orchard Lodge Care Home (Nursing)
from M B (Daughter of Resident) published on 10 December 2024

Submitted via Postal Card • Report

Overall Experience

Excellent standard of care, very proactive and informative. There rare is the reason we had my dad for an extra two and a half years. Care of skin was exemplary. Everyone was so kind to dad and us.

Reply from Anil Sohun, Manager at Orchard Lodge Care Home (Nursing)

Thank you for taking the time to share such kind words during what must be a very difficult time. We are truly sorry for your loss and extend our deepest condolences to you and your family. It means a great deal to hear that our care made a difference for your dad and brought comfort to your family. Knowing that we could support him and you during his time with us is something we hold close to our hearts. I will make sure to share your thoughtful words with the team. They will be deeply touched by your appreciation. Please don't hesitate to reach out if there's anything further we can do for you or your family. With warm regards, Anil Sohun

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Review of
Eaton Lodge Nursing Home
from S H (Niece of Resident) published on 5 December 2024

Submitted via Postal Card • Report

Overall Experience

What a wonderful home. The kind caring compassionate staff (from manager to cleaner) are second to none. Having worked in several and visited some I have never seen such a good team as this one. You would have to go a long way to get a better one. They go out of their way to welcome us when we visit,

and to make sure my aunt is comfortable. Well done to all of the staff.

Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank you so much for your all excellent review. I will pass on to all of the team.

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Review of
Orchard Lodge Care Home (Nursing)
from Alison F (Daughter of Resident) published on 29 November 2024

Submitted via Website • Report

Overall Experience

My father moved into Orchard Lodge in June 2023 after a period of slowly deteriorating ill health. He recently died there. From the start, the manager was so caring and kind. He was the only staff member out of all the care homes I visited that took the time to explain the home's philosophy and how

they would care for my dad. My sisters and I all lived abroad and so it was really hard for us to be so far away. Towards the end, every time I called, the manager always had time to answer my questions and give updates. Those who visited always commented on the care and compassion that the staff showed towards my father. I was very grateful for all that they did. Its an incredibly hard environment to work in and yet the staff really do care. I think that this starts with the manager and his values and then this transmit down to the whole team.

Reply from Lavanniya Ananthababu, Administrator at Orchard Lodge Care Home (Nursing)

Thank you for taking the time to share such a thoughtful and heartfelt review of your experience at Orchard Lodge. Please accept our deepest condolences on the loss of your father. Our thoughts are with you and your family during this difficult time. We are truly humbled by your kind words about the care and compassion shown by our team. Ensuring our residents and their families feel supported is a priority for us, and it is gratifying to know that you felt reassured despite the physical distance. Your recognition of our manager's leadership and the team's dedication is deeply appreciated and reinforces the values we hold dear. It was an honour to have cared for your father and to be a part of his journey. If there is anything further, we can do to support you, please do not hesitate to reach out. With warm regards, Lavanniya Ananthababu Administrator - Orchard Lodge Care home

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Review of
Eaton Lodge Nursing Home
from Barbara B (Friend of Resident) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience

Staff excellent and should be valued for the way they care for residents. Visitors are treated well and kept informed of all the needs of the residents.

Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thanks for your positive feedback. I will pass on to the team.

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Review of
Eaton Lodge Nursing Home
from Jayne D (Daughter of Resident) published on 28 November 2024

Submitted via Postal Card • Report

Overall Experience

Mum has now been here for three months.The care and support that she has received is excellent. Eaton Lodge has the kindest and most respectful staff that I have ever come across.They are all an absolute asset and we are very lucky to have them. The food is varied and freshly cooked. The cleanliness

in every part of the home is faultless. I would highly recommend Eaton Lodge.

Reply from Sharon Wheal, Activities Co-ordinator at Eaton Lodge Nursing Home

Thank you so much for your all excellent review. Your mum has settled in so well and loves the activities especially singalongs. I shall pass on your thanks to all of the team.

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Review of
Eaton Lodge Nursing Home
from Ben D (Grandson of Resident) published on 28 November 2024

Submitted via Postal Card • Report

Overall Experience

I find the staff most helpful friendly and likeable. My nan is being looked after with care by genuine people, and as visitors we are always treated well and looked after, and that extends to the broader team such as cleaning and maintenance staff. The home feels clean and safe with a patient focused

activity planner which is varied and fun.

Reply from Sharon Wheal, Activities Co-ordinator at Eaton Lodge Nursing Home

Thanks so much for your positive review. Your nan enjoys everything and is a pleasure to look after.

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Review of
Eaton Lodge Nursing Home
from Jeanne G (Sister of Resident) published on 1 November 2024

Submitted via Website • Report

Overall Experience

From my experience, when visiting, I have always found all the staff very welcoming and friendly. I am always greeted with a smile and nothing is too much bother for them. The whole atmosphere is very homely. My sister always looks clean and well cared for. She does enjoy her food and looks forward

to her meals. They always look very tasty and I know she enjoys them. She has the opportunity to join in with the many varied activities. I am always kept up to date with what is happening and also receive lovely pictures of the events. When I visit, I am always offered a cup of tea or coffee, which I think is such a nice gesture and is much appreciated.

Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank you so much for your excellent review. Your sister is very settled and enjoys the food and activities especially the cakes, treats and our singers. I shall pass on to all the staff team.

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Review of
Eaton Lodge Nursing Home
from D J (Nephew of Resident) published on 1 November 2024

Submitted via Website • Report

Overall Experience

Always polite and attentive when we visit with my mother.
The carers are happy and doing a good job, also provide us with refreshments.
One staff member in particular, very active in including all, in the entertaining and social events, even when some residents can be difficult to engage, she is persistent

and it pays off.
Really enjoy bumping into one of the maintenance team assistants, he always very polite and on point.
He speaks to the residents when able in his work, he is an asset to the team.
Another staff member in particular again professional and informative.
All in all, happy with my Aunt's overall care at a challenging time thank you.

Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank you for your positive review, your aunt is a pleasure to care for and she loves to join in our activities. I will pass on your positive comments to all of the team.

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Review of
Eaton Lodge Nursing Home
from Richard S (Mother of Resident) published on 1 November 2024

Submitted via Website • Report

Overall Experience

Eaton Lodge Nursing Home have been amazing with my mother. She recently moved in there, the care and attention they provide her is superb. All the staff are very welcoming when we visit and we receive regular updates by email in between our visits.

Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank for your excellent review. Your mum has been so much fun, she has been making birthday cards, singing beautiful songs as she was in choir and joining in all events. I shall pass on your excellent feedback to all the team.

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Review of
Eaton Lodge Nursing Home
from M G (Daughter of Resident) published on 10 October 2024

Submitted via Website • Report

Overall Experience

My dad hasn't been in Eaton Lodge long but the team have made him feel very welcome. We have all been informed of activities and care was taken to fit the right ones to my dad. A really lovely service offered to residents. All the staff are lovely from cleaners to management and are really approachable.

The personal care and meeting all his needs have been exemplary to date.

Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank you so much for your all excellent review. Your dad is always smiling and enjoying activities especially the singer singing Crazy by Patsy Cline at our Country and Western party. I shall pass on your thanks to all at Eaton Lodge.

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Review of
Eaton Lodge Nursing Home
from L C (Daughter of Resident) published on 10 October 2024

Submitted via Website • Report

Overall Experience

Eaton Lodge is a superb care home with wonderful staff to match. The meals are varied and nutritious and the environment is cosy and homely. I know my Mum is being well looked after and she seems content and happy to be living at Eaton Lodge.

Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank you very much for your positive review. Your mum loves to join in activities including quiz, proverbs, crossword, listening to all music especially Abba and she loved the singer singing country and western songs in the lounge with us all. She also enjoys lunch with us and is happy.

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Review of
Eaton Lodge Nursing Home
from Stephen F (Son of Resident) published on 21 August 2024

Submitted via Website • Report

Overall Experience

Dad went to Eaton Lodge after a short spell in hospital, where he was deemed too frail to return home. He was only there for a few weeks before sadly passing away. During this time, he was not the easiest of residents, being depressed and often grumpy. However, the staff at Eaton Lodge were very kind

and patient. Whenever we went to see dad, the staff were always very welcoming and were keen to tell us how dad was doing and what he'd been up to. My mum, my sister and I all knew that dad was in good hands. We are very grateful for the wonderful care and attention that dad received during this difficult time.

Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank you very much for your positive review. Your dad loved the singers and joined in with all the fun. I shall pass this on to all the team at Eaton Lodge.

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Review of
Orchard Lodge Care Home (Nursing)
from John D (Son of Resident) published on 29 July 2024

Submitted via Website • Report

Overall Experience

I cannot praise this home enough, my dad was there for three months of palliative care. He was treated with care and dignity at all times. The manager and two sisters were fantastic. I cannot thank them all enough.

Reply from Anil Sohun, Manager at Orchard Lodge Care Home (Nursing)

Thank you John for taking time to express your appreciation for the support we provided to your dad during his stay with us. Your dad was a real gentleman and I am glad we crossed paths, I am particularly pleased that my team was able to provide him with all the support he needed and kept him comfortable. I will pass on your expression of gratitude to the whole team who gets great inspiration from such comments and motivates them in continually improving our services to our residents. Thank you again and may God bless you and your family and help you come to terms with your sad loss.

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Review of
Orchard Lodge Care Home (Nursing)
from Angela N (Respite Resident) published on 22 July 2024

Submitted via Website • Report

Overall Experience

The care I received during my three-and-a-half-week stay at Orchard Lodge was excellent. I was at the care home having fractured my shoulder and was unable to cope with my complex medical issues without assistance. Every member of staff was committed to providing the very best of care and determined

to ensure that every need was met, both physically and emotionally, in a timely manner. They were so welcoming and willing to accommodate all of my requirements, and those of my visitors. They were keen to show respect to all of us, and dealt with my type 1 diabetes diet, changing the timings of the meals for me and adapting the content where necessary. My stay was designed for me to develop my independence, which they achieved whilst also being aware of my safety. The setting of the home is in a lovely village location; the gardens are beautiful and wildlife is encouraged. On days when the weather allowed I was able sit with my visitors and enjoy these surroundings. Thank you!

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Review of
Orchard Lodge Care Home (Nursing)
from Diane B (Daughter of Resident) published on 17 June 2024

Submitted via Website • Report

Overall Experience

My father was discharged to Orchard Lodge from hospital. He was at end of life and sadly my mother was no longer able to care for him due to his significant health needs. From the moment we met with the manager we were put at ease. We asked what the rules were in terms of visits. His answer was that

this was now my father's home and that we should treat it as such respecting my own father's wishes and feelings. It didn't matter what time we visited, we were welcomed and looked after by the staff. My father was treated with dignity which was so important to him. Although ideally he would have wanted to be home, he did not ever complain about how he was treated and trust me given he had full capacity he could easily have done so. I remember my father's 93rd birthday which was made so special and memorable by the staff. My father passed away on 03-05-2024 and we are welcome to visit the home anytime we wish which is a real comfort to my mum and me. Thank you to the manager and staff.

Reply from Anil Sohun, Manager at Orchard Lodge Care Home (Nursing)

Thank you so much for taking the time to review our services and specially the care we provided to your beloved dad. We knew him only for a short while, he was a really wonderful man and a pleasure for us all at Orchard Lodge to care for him right from his arrival to the time he departed this earthly world. Thank you for expressing your genuine experience which I will share with all the team. It is positive comments like these that spur me and our team in our endeavour to continually look for ways to improve our services. Thank you again and pass on our thanks to the family as well and of course our offer of sharing a cup of coffee with mum and any other members of staff will always remain open.

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Care Homes Owned by M R Patel

M R Patel Locations (4)

M R Patel Reviews (267)

Orchard Lodge Care Home (Nursing)

Eaton Lodge Nursing Home

Orchard Lodge Care Home (Nursing)

Eaton Lodge Nursing Home

Orchard Lodge Care Home (Nursing)

Orchard Lodge Care Home (Nursing)

Eaton Lodge Nursing Home

Orchard Lodge Care Home (Nursing)

Eaton Lodge Nursing Home

Eaton Lodge Nursing Home

Eaton Lodge Nursing Home

Eaton Lodge Nursing Home

Eaton Lodge Nursing Home

Eaton Lodge Nursing Home

Eaton Lodge Nursing Home

Eaton Lodge Nursing Home

Eaton Lodge Nursing Home

Orchard Lodge Care Home (Nursing)

Orchard Lodge Care Home (Nursing)

Orchard Lodge Care Home (Nursing)

Awards / Recognitions (0)

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