M R Patel in Bedfordshire | 1 Care Home

Review of
Orchard Lodge Care Home (Nursing)
from T R (Son of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

The staff at this care home are amazing. Extremely caring and can't fault them. They cared for my mum and sorted all medication whilst in their care.
2 staff members in particular were superb in every way.
Anyone in the situation that we were in I would absolutely recommend this care home.

Reply from Lavanniya Ananthababu, Administrator at Orchard Lodge Care Home (Nursing)

Thank you for taking the time to share such kind words. We truly appreciate your recommendation and are delighted to hear that our staff provided such excellent care for your mum. I will be sure to pass on your praise to the team, especially the two staff members who made a difference. Your feedback means a lot to us!

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Review of
Orchard Lodge Care Home (Nursing)
from Cheryl S (Daughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

We were recommended to Orchard Lodge Care Home for my dad who arrived in June 2024 until he passed away in December 2024.
We were apprehensive about it all but the manager came out to visit my dad at home and put myself and my mum at ease.
The manager, another member of staff and the whole team

were amazing with my dad, the staff use to tell us that my dad was such a lovely man. While he was in there, my dad's health really improved for a while and it was so lovely to see walking around using his frame which he had never been able to do at home. They really took such great care of my dad.
The staff were so good with my dad and they always took time out to speak to ourselves about dad.
My dad sadly passed away in December 2024, the staff were so supportive of myself and my mum at this difficult time.
We will never forget the amazing care you gave to my dad during his time with you, the manager and the team, thank you for looking after my dad with such care and dignity.

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Review of
Orchard Lodge Care Home (Nursing)
from Deborah G (Daughter of Resident) published on 11 December 2024

Submitted via Website • Report

Overall Experience

Our father was discharged from hospital in May 2023 to Orchard Lodge Nursing Home where he resided until he passed away in October 2024, shortly after a wonderful 94th birthday which he shared with all the staff and other residents at the care home.
As a family, it is never an easy decision to agree

that a loved one needs 24/7 care, from day one our Dad was loved and cared for by the manager and his amazing team. Nothing was ever too much trouble from Dad's choice of food to assisting him with his personal care, the team preserved Dad's dignity at all times and treated him with the utmost respect.
Our Dad closed his eyes for the last time on 13.10.24 and his amazing care continued until his peaceful death, we can never thank the manager and his team enough for their unconditional love and care during Dad's final months, we will never forget you and thank you from the bottom of our hearts.

Reply from Anil Sohun, Manager at Orchard Lodge Care Home (Nursing)

Thank you so much for sharing such a heartfelt and touching review. It was truly an honour for our team to care for your father during his time with us. We are deeply sorry for your loss and extend our sincere condolences to you and your family. Your father was a remarkable person, and we feel privileged to have celebrated his 94th birthday with him. It is a special memory that we will always cherish. Your kind words mean a lot to us, and I will ensure the entire team hears your appreciation. Providing personalized care and treating each resident with dignity and respect is at the heart of everything we do, and knowing it made a difference to your father and your family reaffirms our commitment to our work. Please know that we are here for you if you ever need anything in the future. Thank you once again for trusting us with your father's care and for your touching acknowledgement of our efforts.With warm regards, Anil Sohun

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Review of
Orchard Lodge Care Home (Nursing)
from M B (Daughter of Resident) published on 10 December 2024

Submitted via Postal Card • Report

Overall Experience

Excellent standard of care, very proactive and informative. There rare is the reason we had my dad for an extra two and a half years. Care of skin was exemplary. Everyone was so kind to dad and us.

Reply from Anil Sohun, Manager at Orchard Lodge Care Home (Nursing)

Thank you for taking the time to share such kind words during what must be a very difficult time. We are truly sorry for your loss and extend our deepest condolences to you and your family. It means a great deal to hear that our care made a difference for your dad and brought comfort to your family. Knowing that we could support him and you during his time with us is something we hold close to our hearts. I will make sure to share your thoughtful words with the team. They will be deeply touched by your appreciation. Please don't hesitate to reach out if there's anything further we can do for you or your family. With warm regards, Anil Sohun

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Review of
Orchard Lodge Care Home (Nursing)
from Alison F (Daughter of Resident) published on 29 November 2024

Submitted via Website • Report

Overall Experience

My father moved into Orchard Lodge in June 2023 after a period of slowly deteriorating ill health. He recently died there. From the start, the manager was so caring and kind. He was the only staff member out of all the care homes I visited that took the time to explain the home's philosophy and how

they would care for my dad. My sisters and I all lived abroad and so it was really hard for us to be so far away. Towards the end, every time I called, the manager always had time to answer my questions and give updates. Those who visited always commented on the care and compassion that the staff showed towards my father. I was very grateful for all that they did. Its an incredibly hard environment to work in and yet the staff really do care. I think that this starts with the manager and his values and then this transmit down to the whole team.

Reply from Lavanniya Ananthababu, Administrator at Orchard Lodge Care Home (Nursing)

Thank you for taking the time to share such a thoughtful and heartfelt review of your experience at Orchard Lodge. Please accept our deepest condolences on the loss of your father. Our thoughts are with you and your family during this difficult time. We are truly humbled by your kind words about the care and compassion shown by our team. Ensuring our residents and their families feel supported is a priority for us, and it is gratifying to know that you felt reassured despite the physical distance. Your recognition of our manager's leadership and the team's dedication is deeply appreciated and reinforces the values we hold dear. It was an honour to have cared for your father and to be a part of his journey. If there is anything further, we can do to support you, please do not hesitate to reach out. With warm regards, Lavanniya Ananthababu Administrator - Orchard Lodge Care home

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Review of
Orchard Lodge Care Home (Nursing)
from John D (Son of Resident) published on 29 July 2024

Submitted via Website • Report

Overall Experience

I cannot praise this home enough, my dad was there for three months of palliative care. He was treated with care and dignity at all times. The manager and two sisters were fantastic. I cannot thank them all enough.

Reply from Anil Sohun, Manager at Orchard Lodge Care Home (Nursing)

Thank you John for taking time to express your appreciation for the support we provided to your dad during his stay with us. Your dad was a real gentleman and I am glad we crossed paths, I am particularly pleased that my team was able to provide him with all the support he needed and kept him comfortable. I will pass on your expression of gratitude to the whole team who gets great inspiration from such comments and motivates them in continually improving our services to our residents. Thank you again and may God bless you and your family and help you come to terms with your sad loss.

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Review of
Orchard Lodge Care Home (Nursing)
from Angela N (Respite Resident) published on 22 July 2024

Submitted via Website • Report

Overall Experience

The care I received during my three-and-a-half-week stay at Orchard Lodge was excellent. I was at the care home having fractured my shoulder and was unable to cope with my complex medical issues without assistance. Every member of staff was committed to providing the very best of care and determined

to ensure that every need was met, both physically and emotionally, in a timely manner. They were so welcoming and willing to accommodate all of my requirements, and those of my visitors. They were keen to show respect to all of us, and dealt with my type 1 diabetes diet, changing the timings of the meals for me and adapting the content where necessary. My stay was designed for me to develop my independence, which they achieved whilst also being aware of my safety. The setting of the home is in a lovely village location; the gardens are beautiful and wildlife is encouraged. On days when the weather allowed I was able sit with my visitors and enjoy these surroundings. Thank you!

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Review of
Orchard Lodge Care Home (Nursing)
from Diane B (Daughter of Resident) published on 17 June 2024

Submitted via Website • Report

Overall Experience

My father was discharged to Orchard Lodge from hospital. He was at end of life and sadly my mother was no longer able to care for him due to his significant health needs. From the moment we met with the manager we were put at ease. We asked what the rules were in terms of visits. His answer was that

this was now my father's home and that we should treat it as such respecting my own father's wishes and feelings. It didn't matter what time we visited, we were welcomed and looked after by the staff. My father was treated with dignity which was so important to him. Although ideally he would have wanted to be home, he did not ever complain about how he was treated and trust me given he had full capacity he could easily have done so. I remember my father's 93rd birthday which was made so special and memorable by the staff. My father passed away on 03-05-2024 and we are welcome to visit the home anytime we wish which is a real comfort to my mum and me. Thank you to the manager and staff.

Reply from Anil Sohun, Manager at Orchard Lodge Care Home (Nursing)

Thank you so much for taking the time to review our services and specially the care we provided to your beloved dad. We knew him only for a short while, he was a really wonderful man and a pleasure for us all at Orchard Lodge to care for him right from his arrival to the time he departed this earthly world. Thank you for expressing your genuine experience which I will share with all the team. It is positive comments like these that spur me and our team in our endeavour to continually look for ways to improve our services. Thank you again and pass on our thanks to the family as well and of course our offer of sharing a cup of coffee with mum and any other members of staff will always remain open.

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Review of
Orchard Lodge Care Home (Nursing)
from Imelda R (Daughter of Resident) published on 27 May 2024

Submitted via Website • Report

Overall Experience

While the carers are very caring the nursing home management and company that owns it are dreadful. They have owed my family over £800 since my mum died in October and even though I have called and emailed numerous times, they have ignored me and refuse to refund the money. Don’t use this nursing home

if you are paying for care.

Reply from Anil Sohun, Manager at Orchard Lodge Care Home (Nursing)

Dear Imelda, Thank you for taking the time to share your experience. We are sorry that you were delayed in receiving your refund and you've had difficulty resolving it. We sincerely apologise for any inconvenience or frustration you may have experienced. As you are aware, you were refunded any overpaid care fees made to Orchard Lodge immediately however, the Funded Nursing Care refund was delayed. Unfortunately, this was out of our hands as it is the NHS that must approve and provide this. Despite our best efforts to ask them to speed up the process, it took several months for them to approve this and pass on the funding to us. The management had no intention to delay this refund but they could only pass it on once it had been received from the NHS. We are pleased that it is now resolved however, we will review our payment processing systems and take steps to ensure that any such instances are dealt with more efficiently going forward.

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Review of
Orchard Lodge Care Home (Nursing)
from Tina M (Daughter of Resident) published on 5 March 2024

Submitted via Website • Report

Overall Experience

Absolutely fantastic nursing home from the care staff nurses and manager the attention she receives whenever she needs it, my mum is there now she has been there for just over two weeks and has round-the-clock care for all her needs, the food is good and Mum can have whatever she fancies to eat which

is great as she hasn't got a good appetite, they make whatever she wants also if she presses her buzzers someone is there in seconds, would highly recommend Orchard Lodge Care Home.

Reply from Anil Sohun, Manager at Orchard Lodge Care Home (Nursing)

Thank you very much for taking your valuable time to review us and the wonderful comments you made for care and service we are providing to Mum who I must say has surprised us and you I suppose. I will pass on your comments to our team who will be delighted; these type of positive comments provide us with the oomph that motivates the team in our endeavour to continually do the utmost for all the residents under our care. Thank you again.

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Review of
Orchard Lodge Care Home (Nursing)
from Rob F (Son of Resident) published on 13 October 2023

Submitted via Website • Report

Overall Experience

I cannot thank the wonderful nursing, administrative and support staff at Orchard Lodge Care Home enough.
My father became a resident in August 2021 with Parkinsonian Alzheimer's yet from day one, it became apparent that he was in extremely caring hands.
Sadly, my father has since passed away recently

but right up until the very end, all his needs were met and indeed exceeded. Caring, bright and happy staff, engaging with my father, wholesome, nourishing food and clean and tidy room and excellent facilities, all set in a beautiful countryside setting in the quiet village of Tilsworth.
Living in Bournemouth, it was always a long drive for me but the peace of mind provided by management and the team went a long way to reassure me that despite being quite far, I never had to worry for his care.
"Thank you" doesn't do justice for the level of care and peace of mind that Orchard Lodge provided.
We are so very grateful for all they have done.

Reply from Anil Sohun, Manager at Orchard Lodge Care Home (Nursing)

Thank you for these wonderful comments, Rob. I will share these with our team. These positive comments do a world of good to the morale of our team and encourage us in our endeavour to continually improve our care and services to our residents. It was a pleasure to care for Dad, he had a wonderful sense of humour and kept our team entertained whenever he could. We all feel for the family in their sad loss and on behalf of all the team, I would like to convey our sincere condolences to the whole family.

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Review of
Orchard Lodge Care Home (Nursing)
from Juliet T (Daughter of Resident) published on 20 June 2023

Submitted via Website • Report

Overall Experience

I cannot recommend Orchard Lodge more highly. The manager of Orchard Lodge and his wonderful team gave my mother dignity, respect and an impeccable level of care in the final months of her life.
The manager was extremely approachable and always on hand to offer advice and support when needed.
All

the staff went above and beyond to keep Mum comfortable. Always making sure she had her favourite CDs playing throughout the day and that she had everything that she needed.
Visiting was straightforward, and the staff on shift were always welcoming and warm.
We could not have hoped for a better nursing home for my mum.
A big thank you to the manager and all the team.

Reply from Anil Sohun, Manager at Orchard Lodge Care Home (Nursing)

I am delighted to receive your review of our home and am especially pleased to receive your kind and complimentary words about the care we provided to your late mother. I have shared your kind words with all my staff, the real dedicated team that does all the good work; they were thrilled with the expression of your appreciation, and your words were visibly heartening to them. They, as much as I deeply appreciate your review and thank you for having taken the time to do this. Again, please accept my sincere thanks.

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Review of
Orchard Lodge Care Home (Nursing)
from F B (Niece of Resident) published on 24 May 2023

Submitted via Website • Report

Overall Experience

I have been visiting now since December 2022. Each time I visit, I am blown away, not just by the professionalism of the staff, but by their genuinely kind and caring approach to the residents. It has a lovely atmosphere, is exceptionally clean and well staffed. There is always a staff member present

on observation in each of the areas, and it feels like a home from home. I think my uncle is very lucky to have found such an outstanding placement - I speak from experience, having worked for 37 years as an RMN specialising in elderly care. There always have access to food and regular drinks, and there is plenty of activities available to engage the residents. They are very well looked after, and the attention to detail in making sure they are properly cared for, cleaned and presentable. The staff are very approachable and friendly and welcome family with open arms. I'd like to book my own place now!

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Review of
Orchard Lodge Care Home (Nursing)
from Kevin W (Husband of Resident) published on 17 May 2023

Submitted via Postal Card • Report

Overall Experience

The staff were brilliant and looked after my wife as good as possible. They also treated us the same and with respect for the situation we were going through.

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Review of
Orchard Lodge Care Home (Nursing)
from D W (Son of Resident) published on 11 April 2023

Submitted via Website • Report

Overall Experience

My mother received end-of-life nursing care at Orchard Lodge. I was impressed with the gentle way she was handled and nursed by the staff. The level of knowledge and expertise about her condition from all the staff was impressive. The room she had was lovely, and all the facilities were clean and in

excellent condition. Thank you for making her last weeks as comfortable as possible.

Reply from Anil Sohun, Manager at Orchard Lodge Care Home (Nursing)

Thank you for this fab review. It's great to know that what we do and the way we care for our residents are appreciated by the family. It is also these types of comments that incentivize myself and my staff in our endeavour to continually explore ways of enhancing the care and support we provide to our residents. Mum was a wonderful person, and we are glad that we rose to the challenge of making her comfortable and providing her with the best of care during her short stay with us. Thank you again for your positive comments; I will share them with the rest of the team.

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Review of
Orchard Lodge Care Home (Nursing)
from L A (Daughter of Resident) published on 8 February 2023

Submitted via Website • Report

Overall Experience

I can not praise the manager and the staff, including the kitchen staff and the lovely lady who does all the activities enough for everything. Their care, love and laughter with Mum during her stay with them until her death on New Year's Eve 2022 will live with me for the rest of my days. Mum loved

being there. As a family, we could not have been happier with the care and attention Mum was given. Every time we visited, we were able to have dinner with Mum in the dining room. The meals were lovely. The music playing is so nice. The live bands they have in for the residents to enjoy always went down well. Playing bingo with Mum and some of the others was always such fun. The garden party in the summer was nothing short of amazing, and it was loved and enjoyed by all. The care given to Mum at the end of her life was exactly that care, and it was exactly how it should be. Honestly, thank you doesn't seem enough and doesn't come close to how we feel as a family but thank you, thank you, thank you. Love to you.

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Review of
Orchard Lodge Care Home (Nursing)
from Ruth A (Daughter of Resident) published on 23 January 2023

Submitted via Website • Report

Overall Experience

An amazing nursing home. Yes, the building is old, but the management and staff are amazing. Myself, other siblings, sisters and friends visited my mum on regular occasions and always found the place and staff very welcoming. Can not fault the place or the staff. Everyone was very well cared for.

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Review of
Orchard Lodge Care Home (Nursing)
from Yvonne F (Daughter of Resident) published on 13 December 2022

Submitted via Website • Report

Overall Experience

My father was in care at Orchard Lodge after a long search for somewhere suitable. As a family, we were really pleased the Management accepted him. He was difficult battling with Alzheimer's since 2015 but nothing was too much trouble for the staff coping with his complex needs including assisting him

with his eating. They were all very kind to him and us as a family and he received the best care possible. I was kept informed of anything that was causing concern and it was dealt with professionally. I cannot thank them enough. My dad was happy in his own world because the staff would make a fuss of him and make him laugh. If he wanted a special blanket he could have a special blanket! I would recommend this care home 100% for short or long term residence.

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Review of
Orchard Lodge Care Home (Nursing)
from Vera G (Wife of Resident) published on 12 December 2022

Submitted via Postal Card • Report

Overall Experience

I can't thank the staff of this care home enough. They are all very kind, and looked after my husband so well and are all very good at their job. Nothing is too much trouble. The best care home ever. Thank you, all of you.

Reply from Anil Sohun, Manager at Orchard Lodge Care Home (Nursing)

Thank you so much for your comments on the services provided to your husband during his short stay with us. It is comments like this that encourage us in our endeavour to continuously develop our services to meet the needs of everybody under our care. I will share your compliments with all members of our team.

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Review of
Orchard Lodge Care Home (Nursing)
from Lynne T (Next of Kin) published on 22 September 2022

Submitted via Website • Report

Overall Experience

I had reason to become very familiar with Orchard Lodge as a close friend (I am her Next of Kin) was a resident for six and a half weeks. I visited every day during this period and feel able to give an accurate and honest review.
If you are looking for a home from home then, in my opinion, Orchard

Lodge is fantastic.
Nothing is too much trouble for any of the staff. Everyone single one of them is conscientious, patient and good humoured.
The food is good and specific diets are catered for.
Very importantly, the staff keep all the residents scrupulously clean. I never once detected an unpleasant odour and not because they use artificial devices, its simply because all the residents are kept hygienically clean, as are their clothes and bedding.
There are organised activities for those residents wishing to take part. Everything is done to help residents feel welcomed, at home and valued.
To summarise, I would be happy to be a resident myself.

Reply from Anil Sohun, Manager at Orchard Lodge Care Home (Nursing)

Thank you for taking the time to write this review. We are very pleased to receive such positive feedback and appreciate you sharing your positive experiences with others. We will be sure to share your comments with our hard working staff here at Orchard Lodge.

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Care Home Owned by M R Patel in Bedfordshire

M R Patel Locations in Bedfordshire (1)

M R Patel Reviews in Bedfordshire (28)

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