Nicholas James Care Homes Ltd in East Sussex | 1 Care Home

Review of
Charles Lodge
from S F (Nephew of Resident) published on 24 May 2024

Submitted via Website • Report

Overall Experience

My Uncle has been a resident for some time at Charles Lodge and has always been well looked after. The staff is caring and helpful and the communication is good. I would describe Charles Lodge as a “home from home” with a friendly and relaxed atmosphere.

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Review of
Charles Lodge
from K C (Daughter of Resident) published on 22 May 2024

Submitted via Website • Report

Overall Experience

The atmosphere in the home is always kind and caring. Everybody is treated as an individual, with their needs as a priority. There are many activities which the residents can participate in. The food is varied and tasty and my mother has thrived in the home.

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Review of
Charles Lodge
from Debra J (Daughter of Resident) published on 21 May 2024

Submitted via Website • Report

Overall Experience

Management and staff are very helpful and caring. They deal with my mother’s day-to-day incontinence problems as best they can and take good care of her. They ensure she is bathed regularly because of the incontinence and make sure they use the creams given by the doctor to protect her skin from urine

burns.

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Review of
Charles Lodge
from H B (Daughter of Resident) published on 5 January 2024

Submitted via Website • Report

Overall Experience

My mum has dementia and has been a resident at Charles Lodge for a year. She was very reluctant to be in a home at first but is now very settled. The staff are all amazing and extremely caring plus the food is also really good.

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Review of
Charles Lodge
from J B (Son of Resident) published on 18 October 2023

Submitted via Website • Report

Overall Experience

Staff are absolutely fabulous, they really care for the residents. Great location. Home is very clean and tidy. Staff always there for the residents. I would not hesitate to have the home look after a family member.

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Review of
Charles Lodge
from K S (Daughter of Resident) published on 29 May 2023

Submitted via Website • Report

Overall Experience

My mother was a resident at Charles Lodge Care Home from July 2018 until her death last month. I have nothing but praise for the care afforded to her by the then-manager and her team. As my mother's dementia progressed, her needs were reassessed and then met in consultation with the family. We were

always welcomed.
For all the challenges that my mother's dementia posed to the staff at times, they continued to treat her with dignity and respect and maintained her identity throughout. The end-of-life care provided was compassionate and supportive of the family who were able to be with her at the end.
Thank you.

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Review of
Charles Lodge
from Mark J (Son of Resident) published on 29 September 2021

Submitted via Postal Card • Report

Overall Experience

Having moved Mum to Charles Lodge Care Home in her early stages of suffering from dementia, we have been absolutely delighted with all aspects. It's a well run and staffed operation and - most important of all - Mum was really happy in her eighteen months stay here. We especially liked the low number

of residents (maximum 26) which enabled a more personal approach to care.
Highly recommend!

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Review of
Charles Lodge
from Karen P (Wife of Resident) published on 18 June 2020

Submitted via Website • Report

Overall Experience

Our mum recently had to go to hospital for an emergency following a mini-stroke at Charles Lodge. The home contacted us immediately and informed us of the situation and reassured us. She kept us informed when Jean returned to the home as the hospital did not answer their phones. We were worried as we

couldnt see Jean due to Covid restrictions but were kept up to date with jeans progress. We always feel that nothing is too much trouble for any of the staff, especially during this pandemic.Thank you all very much for all your continued hard work and cheerfulness during this difficult time

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Review of
Charles Lodge
from F F (Daughter of Resident) published on 13 March 2020

Submitted via Postal Card • Report

Overall Experience

I am delighted to have found Charles Lodge to care for my mum. The thoughtful kindness fo staff and their attention to detail is most impressive, often going out of their way to enable mum to be as comfortable and settled as possible. Staff are careful to allow mum to make her own decisions as much

as she is capable of, thereby respecting her choices. Her room is lovely and clean and was decorated with her preferences into consideration. There is a convivial, relaxed atmosphere at Charles Lodge under effective yet unobtrusive management. I am reassured she is in capable hands and that Charles Lodge is the best place for her at this time in her life.

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Review of
Charles Lodge
from Ralph B (Son of Resident) published on 2 January 2020

Submitted via Website • Report

Overall Experience

Mum was living a chaotic existence at home as her dementia took hold. Moving to Charles Lodge, over a few weeks the staff gradually assessed her and got her settled into a routine which best suited her. Mum especially enjoys the visiting singers and musicians (having been a musician herself and a big

Elvis fan). When visiting I see her (and all other residents) always treated with respect and dignity. Her hair and nails are neatly cut and she is clean and well dressed. The environment is cheerful and the food always looks healthy and tasty. The Lodge itself always looks clean with no unpleasant smells that characterize some homes. After assessing care homes for Mum, Charles Lodge is definitely a cut above the rest and I can’t praise the staff highly enough.

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Review of
Charles Lodge
from Debbie I (Daughter of Resident) published on 31 May 2019

Submitted via Postal Card • Report

Overall Experience

I only have high praise for all the staff at Charles Lodge. My mother has only been there for three months, but already she is feeling at home. As a dementia resident, my mother requires a lot of reassurance and patience. The staff are extremely patient, kind and respectful towards her and all other

residents and a huge reassurance to myself and family thank you.

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Review of
Charles Lodge
from Jennifer L (Daughter of Resident) published on 20 December 2018

Submitted via Postal Card • Report

Overall Experience

My mother has been at Charles Lodge since January 2018. She is extremely well looked after and seems very content and happy. She eats well and has put on weight since she has been there. The atmosphere is very friendly and the staff are kind and attentive. It is a very lovely atmosphere. All the staff

are very approachable and there is always someone available to answer any queries. We feel reassured that she is being very well looked after and cared for. The place is always spotlessly clean.

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Review of
Charles Lodge
from Alison H (Daughter of Resident) published on 11 June 2018

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident of Charles Lodge for over three years. I could not ask for better care and understanding of her multiple problems. Staff and facilities are of the highest standard.

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Review of
Charles Lodge
from Cherry H (Daughter of Resident) published on 5 June 2018

Submitted via Postal Card • Report

Overall Experience

My Mother has been in Charles Lodge since January 2018 and she has settled in extremely well. The staff appear very caring and there is always someone available to oversee the residents and/or answer any queries I have. I like the fact that there are activities organised most days to engage the residents.

Mum is eating well and seems quite content.

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Review of
Charles Lodge
from Jen F (Daughter of Resident) published on 19 April 2018

Submitted via Website • Report

Overall Experience

What a special place. Super staff, well run and clearly, the residents are well cared for. The rooms are kept clean and tidy.
Looked at a number of places and this one shone head and shoulders above others, I just hoped they would live up to initial expectations - I am pleased to say they didn't disappoint.

The manager and all staff make sure its a welcoming and pleasant 'homely' place. They get to know the relatives quickly and you are welcomed on every visit.
A care home that I would highly recommend.

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Review of
Charles Lodge
from David P (Son of Resident) published on 11 April 2018

Submitted via Website • Report

Overall Experience

Fantastic place, always friendly. Staff are always available and eager to help. My mother's room is always warm and clean, her clothes laundered and she is washed and tidy. They handle her memory issues with patience and tact.

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Review of
Charles Lodge
from Ron A (Friend of Resident) published on 24 January 2018

Submitted via Postal Card • Report

Overall Experience

The manager and staff are very good to the resident and myself.

I spend most of my time with her when she's down and she is always smiling when I arrive.

Great job - keep it up. Thank you.

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Review of
Charles Lodge
from Juliette B (Daughter of Resident) published on 4 January 2018

Submitted via Website • Report

Overall Experience

We moved mum to Charles Lodge over six months ago as we were unable to continue the level of care that she needed. She is 90 and suffers from dementia. Since being at Charles Lodge, mum has gone from strength to strength and we could not be happier with the level of care and kindness that she receives

from everyone there. The home is extremely clean and tidy, mum is always dressed beautifully, her room is immaculate and unlike other care homes, Charles Lodge smells lovely too! We visit mum on a regular basis at varying times of the day and have always found her to be extremely well looked after and would not hesitate to recommend Charles Lodge.

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Review of
Charles Lodge
from Anne Marie N (Daughter of Resident) published on 16 May 2017

Submitted via Postal Card • Report

Overall Experience

Mum is 97 but only had to move into a care home last July. Initially, she was in just a care home but they felt that she needed more attention than they could provide so we moved her to Charles Lodge.
She seemed to adjust fairly well. Now she seems more engaged with the activities and some of the other

residents.
Overall we are happy with her wellbeing here.

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Review of
Charles Lodge
from Jenny C (Daughter of Resident) published on 12 May 2017

Submitted via Postal Card • Report

Overall Experience

I have found that the manager and all the staff are very friendly, caring and helpful to the residents. The home always smells nice and is very clean. The food looks lovely too. It really is a home from home.

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Care Home Owned by Nicholas James Care Homes Ltd in East Sussex

Nicholas James Care Homes Ltd Locations in East Sussex (1)

Nicholas James Care Homes Ltd Reviews in East Sussex (36)

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