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Care Home Owned by Nicholas James Care Homes Ltd in West Sussex

9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Nicholas James Care Homes Ltd in West Sussex

Only the locations & reviews in West Sussex for Nicholas James Care Homes Ltd are showing below.

View the details of all 11 locations (with 655 reviews) owned by Nicholas James Care Homes Ltd

Nicholas James Care Homes Ltd Locations in West Sussex (1)

 

1 Care Home owned by Nicholas James Care Homes Ltd in West Sussex

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Edward House

86 Mill Road, Burgess Hill RH15 8DZ 

9.5 47 reviews
"After having 3 bad experiences in different care homes, for the first time, I had genuine rest when my mother spent time as respite. I had…"   Read all 47 reviews
Location Type Care Home

The home is located in a central position close to local transport and other amenities, which include a shopping centre, restaurants and public houses. All these are within walking distance and easily accessible. Within a homely environment the care… Read more about Edward House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • 22 Rooms from £979 / week

Nicholas James Care Homes Ltd Reviews in West Sussex (47)

9.5
Nicholas James Care Homes Ltd has a Group Review Score of 9.5 (9.531) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Nicholas James Care Homes Ltd must have a Review Score.

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Review of

Edward House

from F F (Daughter of Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After having 3 bad experiences in different care homes, for the first time, I had genuine rest when my mother spent time as respite. I had fantastic support from the manager and everyone. I have to admit that I was so nervous and anxious to leave my mother, especially as English is not her first language,
but all the care and support I had received gave me reassurance. A call from Edward House mid-week to ask about mum's bowel movement only shows how staff look after the residents. They often ring back mums call from management asking how is my mum, again shows their care and attention to resident and family.

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Review of

Edward House

from Barry H (Nephew of Resident) published on 18 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have rated it 4/5 as the overall score, as we are a recently new user of this service, so we have little experience to go on. However, the experience for the last 3 weeks that we have been associated with Edwards House suggests it's a nice place to be. However the facilities are tired and could do
with some modernisation, but this does not reflect on the carers competence and caring attitude. I don't really know about the activities laid on as yet, but I understand that they are designed to also help with the mental well-being of the residents, which is a good thing. My observation about the team (Management and Staff) at Edwards House is that they offer a first-class service.

Reply from Kristie Marku, Registered Manager at Edward House

Thank you for your feedback. I will pass it on to the team. Regarding activity we have an activity lady 5 days a week from 10-2pm.


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Review of

Edward House

from Penelope O (Sister of Resident) published on 4 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in Edward House for nearly 18 months, and we are very pleased with the way he is looked after, The manager and her team are very supportive, kind, caring, compassionate and helpful, not just to him but to us as well. We cannot praise the residence enough for always being pleasant,
cheerful and welcoming, keeping us up to date with events. My brother is quite settled now and is happy with his life in Edward House which gives us peace of mind knowing he is so well looked after.

Reply from Kristie Marku, Registered Manager at Edward House

Thank you very much for your review. I will pass this on to the team.


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Review of

Edward House

from Marianne E (Daughter of Resident) published on 22 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Edward House for 18 months now. My sister and I are very pleased with the care she receives. Her room is bright and comfortable. The staff are all very welcoming and very supportive to us as well as my mother. We feel comfortable ringing to discuss anything and the staff equally
informs us of any health issues or problems that may arise. They obviously have got to know her very well. The location is perfect being within an area she has known for 70 years and easily accessible for us. A lovely home.

Reply from Kristie Marku, Registered Manager at Edward House

Thank you very much for your review. I will pass this on to the team.


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Review of

Edward House

from Richard R (Son of Resident) published on 14 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always helpful and caring to my mother.
They make my mother as comfortable as she can be with her dementia which can obviously be challenging.
The food and facilities are good and the location of the house is also very convenient.

Reply from Kristie Marku, Registered Manager at Edward House

Thank you so much. I will pass this on to the team.


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Review of

Edward House

from Sue B (Daughter of Resident) published on 12 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my initial meeting with the manager at Edward House when she assessed my dad in the hospital, we have been treated with the utmost respect and consideration. The staff at Edward House are kind, caring and compassionate to my dad and also to us as a family. My dad has settled in really well and
I would not hesitate to recommend Edward House to others looking for a care home.

Reply from Kristie Marku, Registered Manager at Edward House

Thank you so much for your review. Thank you for your help with our Nativity this afternoon. I will pass this on to all staff.


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Review of

Edward House

from Elizabeth H (Wife of Resident) published on 12 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to Edward House in September and I have had such support from all members of staff with him settling into his new home. It was one of the hardest things I've had to do, but they have treated him with so much care and kindness that I know he is happy and safe.

Reply from Kristie Marku, Registered Manager at Edward House

Thank you so much for your review. I will pass this on to all staff.


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Review of

Edward House

from Clare C (Daughter of Resident) published on 11 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The home is fairly basic but has a homely feel. The staff are absolutely wonderful. Kind, caring and welcoming. There's always plenty of tea and biscuits! They provide activities such as exercise classes and bingo. My dad always enjoys the Skittles competition. They hold celebratory events such as summer
BBQs and families are very welcome.
The food is wholesome, homely meals which again my dad enjoys, and he loves his cooked breakfast!

Reply from Linda Bartley, Manager at Edward House

Thank you so much for your review. I will pass it on to the team.


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Review of

Edward House

from Susan S (Daughter of Resident) published on 8 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled very well in Edward House, the kindness and care she receives are wonderful, and she is happy I can ask for nothing more. I feel she is safe, and therefore I don’t worry about her, I know she’s in the best place possible.

Reply from Linda Bartley, Manager at Edward House

Thank you so much for your review. I will pass it on to the team.


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Review of

Edward House

from Ann D (Sister of Resident) published on 8 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and welcoming, and always have a smile for you. My brother “loves” the food and is very comfortable and well looked after. He is warm, well-fed, and above all else, he is “safe”.
Thank you all.

Reply from Linda Bartley, Manager at Edward House

Thank you so much for your review. I will pass this on to the team.


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Review of

Edward House

from J L (Friend of Resident) published on 19 December 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very warm welcome. Everywhere was spotlessly clean. Offered a coffee. Initial telephone call was very helpful.

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Review of

Edward House

from Graham B (Son of Resident) published on 20 January 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very big thank you to the manager and all the amazing staff at Edward House. Your thoughtful, kind and caring manner shows in everything you do for Mum. I know Mum is happy and well looked after. Thank you.

Reply from Daniela Andreeva, Manager at Edward House

Dear Graham,
A big thank you for your kind words.
It's a pleasure to look after your mum. You know we are always here for you.
Kind Regards,
Edward House Team


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Review of

Edward House

from Angela L (Daughter of Resident) published on 22 February 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum spent three weeks convalescing here following an operation and was very happy. She settled extremely quickly; staff were very efficient and caring and Mum was made to feel like one of the family. Having been reluctant to go here initially, Mum was reluctant to leave! We would have no hesitation
in placing her, here again, should she require respite or longer-term care, and the family would like to thank the team at Edward House for their kindness and for providing us with peace of mind.

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Review of

Edward House

from C S (Niece of Resident) published on 13 December 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting many care homes, this one stood out due to caring staff, happy residents, along with cleanliness and a lovely homely feel. My aunt is thriving and is very happy there, even in the short space of time she has been there.

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Review of

Edward House

from Zygrund S (Husband of Resident) published on 26 November 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all aspects of care my wife is receiving at Edward House. Good food and entertainment and excellent staff.

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Review of

Edward House

from J N (Son of Resident) published on 20 August 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care home requires updating in a number of areas.
The bathroom and shower look very old, the décor is tatty and the rooms need refurbishing.
We pay £850 per week and although the staffing and meals are generally good this does not represent good value for money.

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Review of

Edward House

from Carol G (Daughter of Resident) published on 23 July 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled very well into this lovely care home and seems very happy. The staff are very caring and are all very approachable. The food is good, my dad has been invited to have dinner with my mum this Wednesday.

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Review of

Edward House

from Stephen S (Son of Resident) published on 23 July 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum seems happy in Edward House and the staff are very caring and compassionate. She is more content now.

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Review of

Edward House

from Gillian W (Daughter of Resident) published on 4 July 2018

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It will be coming up to three years since my mother arrived here.
Not her choice to leave her house but due to dementia and wandering in the road outside, her safety was in question.
She settled in after a couple of weeks and now is very happy and content, mainly due to the very caring nature of the
staff!
We visit at least every week to see a happy person, in her own world mentally and often in somebody else’s clothes.
Seemingly going on forever (96 last April) but she is not the Mum I knew, which is very sad!

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Review of

Edward House

from B H (Stepdaughter of Resident) published on 4 July 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, we are very satisfied with the care our relative receives at Edward House.

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Awards / Recognitions (5)

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